Customer Support Remote Jobs in Arkansas (US)

This page tracks remote customer support openings that are location-eligible for Arkansas.

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8571 Jobs

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Payment Support Specialist

Surgical Information Systems

SIS | Operate Smart

Customer Support4 hours ago

Full Time Remote Mid LevelTeam 201-500Since 1996H1B Sponsor

Company Site LinkedIn

Role Description Join a team that plays an important role in helping surgery centers operate smoothly and efficiently. As a Payment Support Specialist, you will partner with clients and internal teams to reconcile payments, support accurate posting of payments and adjustments, and help ensure patient account transactions are handled with precision, timeliness, and care. This is a great opportunity for someone who enjoys detail-oriented work, problem-solving, and making a meaningful impact in a fast-paced healthcare revenue cycle environment. - Maintain site-specific details for assigned clients - Monitor and audit payment posting activities to ensure accuracy, consistency, and adherence to company and payer guidelines. - Ability to read and interpret an EOB - Provide feedback, guidance, and training support to payment posters to correct and prevent posting errors. - Retrieve daily banking and lockbox correspondence - Verify that the correct contract rate is applied to billing - Communicate with and provide documentation to the payment posting department - Serve as the liaison for document management between the payment posting team and clients to support effective payment posting and reconciliation - Ensure timely posting of patient and insurance payments - Process virtual insurance credit card payments - Resolve clarification log inquiries on a daily basis - Ability to solve problems related to assigned tasks - Ability to verify contractual adjustments at time of posting - Perform payment corrections requested by AR Specialist - Generate/balance EOM closing reports - Communicate professionally with internal and/or external clients - Pull case documents for audits as needed - Complete posting for clients with offshore restrictions, as needed - Monitor credit balances and unassigned payments - Prepare refund packages to be sent to client - Perform other assigned duties Qualifications - High school diploma or GED equivalent Requirements - Healthcare payment posting experience required - Proven experience monitoring payment posting activities to ensure accuracy and consistency - Knowledge of computers and Windows-driven software (MS Word, Excel, and Outlook) - Excellent command of written and spoken English - Cooperative work attitude with co-workers, management, patients, and external contacts - Ability to promote a favorable company image with patients, insurance companies, and the general public - Strong attention to detail and speed while working within tight deadlines - Exceptional ability to follow oral and written instructions - A high degree of flexibility and professionalism - Experience working in an Ancillary or Ambulatory Surgery Center (ASC) - Working knowledge of IPAs and health plans is required - Comfortable with both electronic and manual payor follow-up - Able to quickly identify trends and escalate as appropriate - Ability to read, analyze and interpret insurance plans, financial reports, and legal documents Benefits - We believe employees are our greatest asset and we empower them to make a difference in our business. - Diversity and inclusion makes us all better. - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. Company Description Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. - For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services. - For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). - Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. - Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022.

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United States

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Behavioral Health Utilization Management Specialist

Barry County Community Mental Health Aut

Customer Support6 hours ago

Full Time Remote Mid Level

Role Description We are seeking a detail-oriented and clinically skilled Behavioral Health Utilization Management (UM) Specialist to join our team. This role is responsible for reviewing behavioral health services to ensure medical necessity, regulatory compliance, and appropriate level of care determinations. The ideal candidate brings strong clinical judgment, experience with managed care or utilization management processes, familiarity with Community Mental Health/CMHSP operations, and the ability to work independently in a remote environment. - Conduct utilization reviews for behavioral health services, including initial, concurrent, and retrospective reviews - Assess clinical documentation to determine medical necessity and appropriate level of care - Ensure compliance with state, federal, and payer-specific regulations and guidelines - Collaborate with providers, care teams, and internal stakeholders to support quality service delivery - Maintain accurate and timely documentation of all UM activities - Participate in audits, quality improvement initiatives, and process enhancements - Stay current on best practices, regulatory updates, and industry standards in behavioral health and managed care Qualifications - Master’s degree in Social Work, Professional Counseling, Psychology, or a related behavioral health field - Current, active licensure in the State of Michigan (e.g., LMSW/LLMSW, LPC/LLPC, LLP/TLLP) - Prior experience in utilization management, managed care, or similar review functions required - Strong attention to detail and critical thinking skills - Excellent written and verbal communication abilities - Ability to work independently while managing multiple priorities Requirements - Experience with behavioral health payer guidelines and authorization processes (preferred) - Familiarity with electronic health records and UM software systems (preferred) Benefits - Four-day work week promoting work-life balance - Primarily remote work environment with flexible scheduling - Collaborative and mission-driven team culture - Opportunities for professional growth and development How to Apply Interested candidates should submit a resume and cover letter outlining their relevant experience and licensure status. We are an equal opportunity employer committed to diversity, equity, and inclusion in the workplace.

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United States

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Microsoft Dynamics 365 CRM Developer

FD GROUP SRL

Customer Support7 hours ago

Full Time Remote Mid Level

Role Description FD Group, Società di Consulenza specializzata nel settore Automotive & Industrial Machinery, attiva in Italia e all'estero, ricerca una figura professionale da inserire all'interno del proprio organico come Microsoft Dynamics 365 CRM Developer. - Progettazione, sviluppo e configurazione di processi aziendali all'interno di Microsoft Dynamics 365 CRM - Collaborazione con i team funzionali e tecnici per tradurre i requisiti di business in soluzioni tecniche scalabili - Sviluppo e personalizzazione di componenti CRM (entità, form, workflow, business rule, plugin) - Contributo alla definizione dell'architettura della soluzione e del technical design - Garanzia del rispetto delle best practice, degli standard di codifica e delle linee guida Microsoft - Supporto alle attività di integrazione tra D365 e sistemi esterni - Partecipazione alle fasi di SIT/UAT, con risoluzione dei difetti e supporto tecnico - Contributo alla documentazione tecnica (technical design, deployment guidelines, materiali di knowledge transfer) Qualifications - Laurea in Informatica, Ingegneria o disciplina tecnica affine - Almeno 2 anni di esperienza come sviluppatore, con coinvolgimento diretto in progetti Microsoft Dynamics 365 CRM - Solida conoscenza della piattaforma Microsoft Dynamics 365 / CRM e dei relativi moduli applicativi - Comprovata esperienza nella progettazione e implementazione di soluzioni nell'ecosistema D365 - Buona comprensione dei pattern di integrazione e delle tecnologie correlate - Solide competenze di programmazione in C# e JavaScript - Esperienza nella customizzazione ed estensione di applicazioni D365 - Familiarità con le best practice di sviluppo e le metodologie di delivery - Buona conoscenza della lingua inglese a livello professionale Benefits - Inserimento in contesto strutturato e dinamico - Possibilità di crescita professionale - Orario di lavoro: Full-time - Modalità di lavoro: Full remote

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Customer Support Representative

Enterprise Call Center

Enterprise Call Center is the authorized recruiting partner for Genesis Balance Counseling, PLLC. Genesis Balance Counseling is a growing North Carolina-based mental health practice focused on helping individuals and families achieve balance, healing, and long-term wellness. Genesis Balance Counseling combines compassionate care with modern accessibility through virtual therapy, in-person options, and insurance-friendly services.

Customer Support7 hours ago

Full Time Remote Mid LevelTeam 51-200

Role Description We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with: - Questions - Service requests - Account needs - Product support You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential. Qualifications - High school diploma or GED - Must be at least 18 years of age - Authorized to work in the United States - U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI) - Ability to follow detailed processes and meet performance expectations - Strong communication and active listening skills - Comfortable navigating computer applications and web-based tools - Ability to work independently and remain accountable to schedules Preferred: - Prior call center or customer service experience - Bilingual (Spanish/English) preferred but not required - Familiarity with phone-based or computer-based support environments Requirements This role requires completion of a multi-step onboarding process, including: - Client-specific assessments - A basic background check - Participation in a certification course before servicing begins Benefits - Flexible scheduling options after certification - Paid training following successful client certification - W2 employment structure with payroll, protections, and stability - Paid time off and optional supplemental insurance (Aflac) - Household telehealth access through MDLive - Access to performance-based incentives - Career advancement pathways into support, QA, and leadership roles - All applicant information is kept confidential under EEO guidelines Company Description Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more. Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model. As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

View details: Customer Support Representative

United States

$11 - $13 / hour

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Inbound Customer Support Agent

Enterprise Call Center

Customer Support7 hours ago

Full Time Remote Mid LevelTeam 51-200

View details: Inbound Customer Support Agent

United States

$11 - $13 / hour

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Customer Service Representative

The Hiller Companies, Inc.

Customer Support12 hours ago

Full Time Remote Mid Level

Role Description The Customer Service Representative (CSR) will be responsible for ensuring customer satisfaction by providing exceptional support, information, and assistance to our clients. This position will involve handling inquiries, resolving issues, and maintaining positive relationships with customers, all while contributing to the overall success and growth of our company. Location: Fully Remote (U.S.) — Candidates must be able to support Central and Eastern Time Zone business hours. Position reports to Mobile, Alabama. Job Responsibilities: - Serve as point of contact for customer inquiries, responding promptly and professionally to inquiries via phone, email, and in-person visits. - Schedule and perform follow up conversations with customers, post service, to solicit feedback ensure satisfaction, and address additional needs. - Discuss post service billing requirements with clients and ensure all needs are addressed to ensure timely processing of invoices. - Collaborate closely with our technical teams to coordinate completed service appointments and communicate relevant details to customers. - Act as Operational liaison between Shared Branch Services and Collections teams. - Manage customer follow up/communication upon invoice issuance to ensure invoice accuracy, payment timing, potential acceptance of payments (credit card or check), provide statements upon customer request and maintain accurate and timely notation of on-going customer communication in E1 for continuity of customer care by Shared Branch Services and/or Collections teams. - Communicate and collaborate with Shared Branch Services to address and resolve all invoicing concerns and/or corrections to ensure timely payment of open invoices. - Maintain accurate and up-to-date customer records, including contact information, service history, and interactions. Document conversations for follow-up needs and additional inquiries. - Proactively address customer concerns, troubleshoot issues, and escalate complex cases to appropriate teams while ensuring a positive customer experience. - Identify opportunities to upsell or cross-sell additional services and products based on customer needs and preferences. - Stay updated on industry trends, regulations, and advancements in fire protection services to provide informed and knowledgeable support to customers. - Other duties as required. Qualifications - High school diploma or equivalent; Associate degree or relevant certification is a plus. - Previous customer service experience, preferably in a technical or service-oriented industry. - Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and understandable manner. - Strong interpersonal skills and the ability to build rapport and maintain positive relationships with diverse customers. - Proficient in using customer relationship management (CRM) software and other relevant tools. - Detail-oriented with strong organizational and multitasking abilities. - Problem-solving mindset with the ability to remain calm under pressure and find effective solutions. - Basic knowledge of fire protection systems and services is a plus, but not required (training will be provided). - Ability to work collaboratively in a team environment while also being self-motivated and capable of working independently. - Flexible schedule to accommodate occasional evening or weekend shifts, especially during peak service periods. - Commitment to upholding our company's values of safety, integrity, and excellence in customer service. Benefits - Competitive compensation package, including pay advancement opportunities for industry certifications and continuing education. - Comprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time off. - Company-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobs. - Career advancement potential within a growing company.

View details: Customer Service Representative

United States

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Client Support Specialist

Blyss Journeys

Dream it! Visit it!

Customer Support15 hours ago

Full Time Remote Mid LevelTeam 1-10H1B No Sponsor

Company Site LinkedIn

Role Description We are seeking professional, customer-focused individuals to join our growing team as Remote Client Support Specialists. In this role, you will assist clients with planning, coordinating, and managing personalized experiences while delivering exceptional service and support throughout every stage of the process. - Communicate with clients to understand their needs, preferences, and goals. - Research options and coordinate reservations. - Provide recommendations and help ensure a smooth and enjoyable experience from initial consultation through completion. - Assist with vacations, cruises, special celebrations, accommodations, transportation arrangements, and other customized experiences. Qualifications - Organized and detail-oriented. - Comfortable working independently in a remote environment. - Strong communication skills and professionalism. - Commitment to outstanding customer service. - Comfortable using email, online platforms, and web-based systems to manage client interactions and maintain accurate records. Requirements - Previous experience in customer service, hospitality, administrative support, or client-facing roles is beneficial but not required. Benefits - Flexible remote work environment. - Comprehensive training and ongoing support. - Access to professional tools and resources. - Opportunity for flexibility, growth potential, and the ability to build meaningful client relationships while helping create memorable experiences.

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United States

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Guest Support Specialist

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Customer Support16 hours ago

Full Time Remote Mid Level

Role Description Are you someone who enjoys assisting others, staying organized, and creating positive experiences? We are currently looking for motivated individuals to join our remote team as Guest Support Specialist. In this role, you'll help clients with travel-related questions, reservation assistance, and trip coordination while delivering exceptional service throughout their planning journey. If you're looking for a flexible opportunity that allows you to work from home, develop new skills, and grow professionally, this could be a great fit. No previous travel industry experience is required. We provide comprehensive training, mentorship, and ongoing support. - Serve as a support resource for clients planning vacations, cruises, resort stays, and other travel experiences - Assist with researching travel options, accommodations, transportation, and vacation packages - Help coordinate reservation details and ensure information is properly documented - Provide prompt and professional assistance before, during, and after the booking process - Address client questions and help resolve travel-related concerns - Monitor booking activity and assist with itinerary updates and travel requests - Maintain organized records, confirmations, and client information - Participate in virtual training programs, team meetings, and professional development activities Qualifications - Strong customer service and communication skills - Ability to stay organized while handling multiple responsibilities - Comfortable using computers, online platforms, and communication tools - Reliable internet connection required - Detail-oriented with strong problem-solving abilities - Self-motivated and able to work independently - Positive attitude and willingness to learn - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote work environment - Flexible scheduling options - Entry-level friendly opportunity - Training and onboarding provided - Access to travel-related discounts, incentives, and supplier promotions - Supportive team culture with ongoing mentorship - Professional development opportunities - Advancement potential for motivated individuals Company Description

View details: Guest Support Specialist

United States + 4 more

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Operation Support Hotline

Reimagined Parking

Reimagined Parking is self-described as one of the largest parking management companies in North America and a parking innovator. The company operates over 3,000 parking facilities

Customer Support17 hours ago

Full Time Remote Entry Level

Operation Support Hotline Department: Customer Experience - Svcs & Ops Support(CX0002) Job Description: Operation Support Hotline - Full-Time Location: Remote Schedule: Monday - Friday, 8:30am - 5:00pm, PST The Operations Support Hotline role provides frontline support for operational requests and acts as a central contact point for internal stakeholders. This role resolves time‑sensitive inquiries, coordinates with cross‑functional teams, and maintains accurate data across key systems. It requires strong communication skills, attention to detail, and the ability to manage multiple support channels—including phone, email, chat, and form submissions. The position also supports quality assurance checks, system testing, and ensures smooth daily operations and continuous improvement across functions. Key Responsibilities - Respond to inbound issues and time‑sensitive operational requests across phone, email, chat, and form channels (e.g., payments, account updates, rate changes, troubleshooting). - Provide clear, accurate, and professional support to both internal and external stakeholders. - Collaborate with cross‑functional teams to gather information, coordinate solutions, and escalate recurring or complex issues. - Maintain accurate account notes, documentation, and customer‑facing content; proofread updates for clarity and consistency. - Manage and triage requests through shared mailboxes, SharePoint, and Jira, including submitting operational requests as needed. - Conduct QA checks on rate changes, lot closures, expiries, and other operational updates. - Ensure data accuracy in Lotbook resources and related systems. - Support system, form, and tool testing as assigned by IT or leadership. - Use internal systems (SharePoint, Confluence) to research issues and inform decision‑making. - Follow schedule expectations and departmental communication standards. - Perform additional duties as needed to support operational objectives. Skills, Knowledge and Expertise - 1+ year of Call Centre Experience handling calls, emails and chat. - Strong written communication skills with excellent grammar, spelling, and adaptability to formal and casual tones. - Experience in fast‑paced, customer‑focused environments with resilience in shifting priorities. - Highly organized with the ability to balance issue resolution, documentation, and communication. - Strong professionalism and ability to build positive working relationships. - Ability to work collaboratively within a team-oriented environment. - Quiet, dedicated workspace with minimum internet speed of 150mbps Benefits (Full-Time Employee Only) Medical/Vision Dental Life Insurance AD&D STD LTD - offered based on employee group RRSP - offered based on employee group EAP - offered based on employee group Vacation

View details: Operation Support Hotline

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Customer and Sector Insights Lead: Mining

Spirax-Sarco Ltd.

At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Customer Support18 hours ago

Full Time Remote LeadTeam 1,001-5,000

Role Description This is a global strategic role with a primary focus on driving the growth of designated market sectors and related portfolio, with a strong emphasis on capture and dissemination of Customer Insights. Reporting to the Customer & Market Insights Manager, you’ll be part of a team playing a crucial role in delivering the strategic objectives of the business to drive revenue growth and sustain contribution margin. By engaging directly with our customers, you’ll bring a strong commercial voice to provide direction on how we best serve the industry and position ourselves for success. The role requires engagement and collaboration across all functions within the Strategic Business Development Directive, Sales and Supply and will be responsible for ensuring the commercial view and customer needs are well understood and embedded into our approach. A key part of the role is to support the relationship between Sales and Supply to ensure all entities are aligned in working with our customers. Key Responsibilities - Enable Sales to exceed annual revenue and contribution margin targets, facilitating portfolio pricing strategies for direct and indirect RTMs as required. - Take a leading role in enabling Sales to win contracts/tenders/RFPs where required. - Undertake global field sales work to build Sales’ expertise in applications, processes and portfolio capability addressing competitive threats whilst cross-pollinating regional application strongholds. - Capture and disseminate customer insights and application/process knowledge to the Training Content and Marcoms teams as the Subject Matter Expert (SME) for your designated sector. - Design and mobilise go-to-market strategies tailored to the dynamics of target sub-sectors, fully considering customer needs and the competitive landscape, to drive new lead generation. - Collaborate with Portfolio Management, Sales, Supply and Global Engineering, to ensure that customer and sector insights are integrated into the NPI roadmap and sales strategies. - Collaborate with Sector Sales Managers and Portfolio Management to validate the NPI commercial plans and facilitate successful new product commercialisation and relating vitality. - Develop Solution selling capability of Sales, to deliver market leading Customer Value Propositions (CVPs) that sustain competitive advantage. - Work with both Sales and Supply to ensure that appropriate levels of commercial and technical support are provided to customers. - Build and sustain a network of market contacts, and as an advocate and SME for WMFTS, attend customer sites, exhibitions and conferences where required to promote portfolio capability. - Follow GBD Business Development Framework (Protect/Grow/Expand) for standard work guidance. Time Management - Approximately 50% Customer insight related content generation. - 50% global travel. Qualifications - BSc/BEng in an Engineering discipline or equivalency through relevant experience. - Experience developing and executing regional or global commercial growth strategies within the mining sector. - Proven experience working with mining customers across multiple international regions, with an understanding of differing market dynamics, customer requirements and routes to market. - Ability to make decisions concerning commercial negotiations, MRP, RFQ pricing (with global alignment), regional discounting, contract frameworks (MSA), negotiations, group gross Contribution. - Exceptional Leadership and Followership skills. - Excellent written and communication skills in English. - Data analysis skills using CRM, Power BI, Excel. - Knowledge of CRM (customer relation management system). - Ability and willingness to travel nationally and internationally on a regular basis, as required (up to 50%) for networking, developing/negotiating strategic key accounts, launching and executing GTM campaigns in the field and collaborating with Sales and Customers as required. Benefits - A competitive salary - Flexible working arrangements - A generous holiday allowance - Three days’ paid volunteering leave - Additional support and benefits through our Everyone is Included Group Inclusion Plan Company Description At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

View details: Customer and Sector Insights Lead: Mining

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