Surgical Information Systems

• Play a key leadership role in guiding a revenue cycle team/region within a multi-client medical billing service environment • Lead through managers, shaping consistent strategies, and driving best-in-class service • Use proactive communication and sound decision-making to support successful outcomes • Partner closely with managers and associates to identify needed staffing, tools, coaching, and training • Drive a team-wide commitment to delivering quality service by meeting or exceeding established metrics • Promote high productivity and high-quality work among the team • Coach managers on effective time management, organization, and metric-driven performance • Measure and evaluate managers against established goals for their assigned CBO • Monitor staffing alongside the Revenue Cycle Manager and communicate needs effectively to leadership • Engage managers in performance management activities • Meet regularly with managers to provide feedback and guidance • Participate in performance improvement planning, strategic planning, project development • Respond to questions and concerns using data and analytical observations • Manage new client onboarding with the project management team • Ensure compliance with applicable employment laws.

Title: Insurance Accounts Receivable Specialist Location: Memphis United States Job Description: Job Category: Billing Services Requisition Number: INSUR001734 - Full-Time - Remote - Locations Showing 1 location Company Headquarters Alpharetta, GA 30009, USA +5 more locations Job Details Description For 30 years, Surgical Information Systems (SIS) has empowered surgical providers to Operate Smart™ by delivering innovative software and services that drive clinical, financial, and operational success. For ambulatory surgery centers (ASCs), SIS provides comprehensive software and services, including ASC management, electronic health records (EHRs), patient engagement capabilities, compliance technology, and revenue cycle management and transcription services, all built specifically for ASCs. For hospital perioperative teams, SIS offers an easy-to-use anesthesia information management system (AIMS). Serving over 2,900 surgical facilities, SIS is committed to delivering solutions that enable surgical providers to focus on what matters most: delivering exceptional patient care and outcomes. Recognized as the No. 1 ASC EHR vendor by Black Book for 11 consecutive years and honored with the Best in KLAS Award for ASC Solutions in 2026, 2025, 2023, and 2022, SIS remains the trusted choice for surgical providers seeking to enhance their performance. Discover how SIS can help you Operate Smart™ at sisfirst.com. This is a fully remote position This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow‑up, denial resolution, and appeal submissions. As we continue to add to our team, this remote position offers the chance to join a collaborative, forward‑moving company where your contributions make a direct impact and your work is truly valued. ESSENTIAL DUTIES/ RESPONSIBILITIES: - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow‑up - Communicate effectively with insurance representatives to resolve claim issues and obtain payment - Apply strong organizational and time‑management skills to prioritize daily workloads and meet deadlines - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts - Work confidently with non‑participating providers and payer guidelines - Maintain a clear understanding of the insurance collection process and apply best practices consistently - Identify issues and resolve problems independently, using sound judgment and attention to detail - Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time EDUCATION DESIRED: High school graduate or GED certification SPECIFIC KNOWLEDGE & SKILLS REQUIRED: - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting - Proficiency with computers and Windows‑based software systems - Strong written and verbal communication skills with excellent command of the English language - Ability to work cooperatively and professionally with teammates, patients, and external partners - Customer‑focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public - Must have a minimum of 50Mbps internet download speed to effectively run SIS BENEFITS: - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance - Vacation/Sick time - 401(k) retirement plan with company match - Paid Holidays - SIS Cares Day We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses. Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply. At this time we are unable to sponsor H1B candidates Qualifications Education Preferred High School or better.

Role Description - Maintain site-specific information for assigned clients. - Verify that the correct contract rate is applied to billing. - Work billing rejections in clearinghouses, including Waystar. - Communicate with and provide documentation to coding and billing departments, including operative notes, implant logs, and pathology reports. - Coordinate document management between the coding team, billing team, and client to support effective claim billing. - Provide feedback, guidance, and training support to billers to correct and prevent charge posting errors. - Monitor the quality of charge entry and claim submission. - Ensure timely filing of claims via electronic or paper submission. - Resolve and reconcile submissions, rejections, and edits daily. - Maintain a clear understanding of the insurance collection process. - Solve problems associated with assigned tasks. - Enter charge corrections provided by AR Specialists and rebill payers as needed. - Correct and resend rejected claims. - Generate end-of-month unbilled reporting. - Apply familiarity with CPT codes, ICD codes, and modifiers. - Calculate pricing for implants and supplies accurately based on site specifics. - Communicate professionally with internal and/or external clients. - Pull case documents for audits as needed. - Post for clients with offshore restrictions as needed. - Perform other assigned duties. Qualifications - Knowledge of medical billing and insurance guidelines is required. - Proven experience working payer rejections at the time of billing, including but not limited to commercial, government, out-of-network, workers’ compensation, and auto-vehicle claims. - Knowledge of computers and Windows-driven software, including Microsoft Word, Excel, and Outlook. - Excellent command of written and spoken English. - Cooperative attitude when working with co-employees, management, patients, and outside contacts. - Ability to promote a favorable company image with patients, insurance companies, and the general public. - Strong attention to detail and speed while working within tight deadlines. - Exceptional ability to follow oral and written instructions. - High degree of flexibility and professionalism. - Experience working in an ancillary or Ambulatory Surgery Center (ASC) environment. - Working knowledge of IPAs and health plans is required. - Comfortable with electronic and manual payer follow-up. - Able to quickly identify trends and escalate as appropriate. - Ability to read, analyze, and interpret insurance plans, financial reports, and legal documents. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day. - Hybrid or Remote environment depending on the role.

• Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership • Proactively follow up on outstanding claims and insurance denials to ensure timely resolution • Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up • Communicate effectively with insurance representatives to resolve claim issues and obtain payment • Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines • Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts • Work confidently with non-participating providers and payer guidelines • Maintain a clear understanding of the insurance collection process and apply best practices consistently • Identify issues and resolve problems independently, using sound judgment and attention to detail

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach • Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues • Respond efficiently and thoroughly to client requests within 24 hours • Remain calm, professional, and solution-oriented in stressful situations • Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately • Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team • Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate • Add and maintain e-signatures according to established client and provider requirements • Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks • Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery • Verify and update CCs to support accurate report distribution and client communication requirements • Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately • Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting • Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up • Disseminate schedules and assist with schedule-related updates that impact transcription workflows • Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution • Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests • Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery • Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround • Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management • Support additional projects or tasks as assigned by management

• Assist with supervising the coding team • Participate in daily coding • Help with Client and internal Revenue Cycle requests • Play a key role in reviewing and analyzing medical billing and coding for processing • Accurately code ambulatory surgical procedures for reimbursement • Interface with Clients and internal Revenue Cycle teams daily to assist with requests, questions, information, etc. • Assist Coding Manager in client management, including emails, phone calls, and video meetings with client staff as well as physicians • Assist Coding Manager related to denial management and coding reviews with clients to help drive client education and satisfaction • Help support Coding leadership in addressing and managing client escalations and concerns • Reviewing production coders work for quality • Provide clear, concise, and compliant written feedback to coders • Identify coder and/or documentation deficiencies and communicate them to the management team as needed • Participate in production coding daily as defined by management, based on department needs • Supports the importance of accurate, complete and consistent coding practices for the production of quality healthcare data. • Adheres to the ICD-9/ICD-10 coding conventions, official coding guidelines approved by CPT, AMA, AAOS, and CCI. • Uses skills and knowledge of the currently mandated coding and classification systems, and official resources to select the appropriate diagnostic and procedural codes. • Assigns and reports the codes that are clearly supported by documentation in the health record. • Consults physicians for clarification and additional documentation prior to code assignment when there is conflicting or ambiguous data in the health record. • Strives for the optimal payment to which the facility is legally entitled. • Assists and educates physicians and other clinicians by advocating proper documentation practices. • Maintains and continually enhances coding skills. • Coders need to be aware of changes in codes, guidelines, and regulations. • Required to maintain 90% or above coding accuracy average. • Provides coding coverage based on client needs and capacity daily

• Complete team audits by verifying patient demographics, following established workflows, and finalizing reports within the transcription platform • Review 20-25 reports using accurate medical terminology and sound clinical context • Edit and correct reports to ensure accuracy, clarity, and completeness • Proofread reports to maintain quality and consistency across documentation • Apply appropriate templates to reports based on documentation requirements • Support additional responsibilities as needed to meet team and business priorities • Provide 25 daily feedback cases to Medical Transcriptionists to support quality improvement and development

Role Description This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow-up, denial resolution, and appeal submissions. This remote position offers the chance to join a collaborative, forward-moving company where your contributions make a direct impact and your work is truly valued. - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership. - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution. - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow-up. - Communicate effectively with insurance representatives to resolve claim issues and obtain payment. - Apply strong organizational and time-management skills to prioritize daily workloads and meet deadlines. - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts. - Work confidently with non-participating providers and payer guidelines. - Maintain a clear understanding of the insurance collection process and apply best practices consistently. - Identify issues and resolve problems independently, using sound judgment and attention to detail. Qualifications - High school graduate or GED certification. - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle. - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting. - Proficiency with computers and Windows-based software systems. - Strong written and verbal communication skills with excellent command of the English language. - Ability to work cooperatively and professionally with teammates, patients, and external partners. - Customer-focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public. - Must have a minimum of 50Mbps internet download speed to effectively run SIS. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day.

• Define and execute the product vision, strategy, and roadmap for GI software solutions within the ASC market • Conduct market analysis, competitive assessments, and customer research to identify opportunities for differentiation and growth • Develop multi-year product strategies supporting growth, market expansion, and competitive differentiation • Establish product success metrics and monitor adoption, utilization, customer satisfaction, and financial performance • Build strong relationships with gastroenterologists, GI nurses, ASC administrators, and health system stakeholders • Conduct customer interviews, workflow observations, and user research to identify unmet needs and validate product concepts • Attend GI and ASC industry conferences, user groups, and advisory boards • Translate customer and market requirements into detailed product requirements, user stories, and acceptance criteria • Prioritize features and enhancements based on strategic value, customer demand, revenue opportunity, and development effort • Lead the design and optimization of end-to-end GI and endoscopy workflows within the ASC environment • Define requirements for EHR integrations, interoperability, and data exchange standards • Identify and prioritize AI-enabled capabilities that improve physician efficiency, clinical documentation quality, coding accuracy, workflow automation, and operational performance • Partner with Sales and Marketing to develop product messaging, demonstrations, competitive positioning, and launch plans

Role Description This is an exciting opportunity to join a dynamic and growing Revenue Cycle Services (RCS) team that is actively expanding to support our continued success—all in a fully remote environment. The AR Specialist plays an important role in supporting the financial outcomes of our clients by working insurance accounts receivable for Ambulatory Surgical Centers and Clinics, including follow‑up, denial resolution, and appeal submissions. As we continue to add to our team, this remote position offers the chance to join a collaborative, forward‑moving company where your contributions make a direct impact and your work is truly valued. - Work assigned insurance accounts receivable with accuracy, efficiency, and a strong sense of ownership. - Proactively follow up on outstanding claims and insurance denials to ensure timely resolution. - Research, prepare, submit, and track insurance appeals, including ongoing appeal follow‑up. - Communicate effectively with insurance representatives to resolve claim issues and obtain payment. - Apply strong organizational and time‑management skills to prioritize daily workloads and meet deadlines. - Interpret managed care contracts, including fee schedules and allowable amounts, to support collection efforts. - Work confidently with non‑participating providers and payer guidelines. - Maintain a clear understanding of the insurance collection process and apply best practices consistently. - Identify issues and resolve problems independently, using sound judgment and attention to detail. Qualifications - High school graduate or GED certification. Requirements - Solid knowledge of medical billing processes, insurance guidelines, and the insurance appeals lifecycle. - Prior experience in healthcare insurance collections, preferably in an ambulatory or clinical setting. - Proficiency with computers and Windows‑based software systems. - Strong written and verbal communication skills with excellent command of the English language. - Ability to work cooperatively and professionally with teammates, patients, and external partners. - Customer‑focused mindset with the ability to represent the company positively to patients, insurance carriers, and the general public. - Must have a minimum of 50Mbps internet download speed to effectively run SIS Systems. Benefits - Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance. - Vacation/Sick time. - 401(k) retirement plan with company match. - Paid Holidays. - SIS Cares Day. - Hybrid or Remote environment depending on the role.