Role Description Are you someone who enjoys assisting others, staying organized, and creating positive experiences? We are currently looking for motivated individuals to join our remote team as Guest Support Specialist. In this role, you'll help clients with travel-related questions, reservation assistance, and trip coordination while delivering exceptional service throughout their planning journey. If you're looking for a flexible opportunity that allows you to work from home, develop new skills, and grow professionally, this could be a great fit. No previous travel industry experience is required. We provide comprehensive training, mentorship, and ongoing support. - Serve as a support resource for clients planning vacations, cruises, resort stays, and other travel experiences - Assist with researching travel options, accommodations, transportation, and vacation packages - Help coordinate reservation details and ensure information is properly documented - Provide prompt and professional assistance before, during, and after the booking process - Address client questions and help resolve travel-related concerns - Monitor booking activity and assist with itinerary updates and travel requests - Maintain organized records, confirmations, and client information - Participate in virtual training programs, team meetings, and professional development activities Qualifications - Strong customer service and communication skills - Ability to stay organized while handling multiple responsibilities - Comfortable using computers, online platforms, and communication tools - Reliable internet connection required - Detail-oriented with strong problem-solving abilities - Self-motivated and able to work independently - Positive attitude and willingness to learn - Must be 18 years of age or older - Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain Benefits - 100% remote work environment - Flexible scheduling options - Entry-level friendly opportunity - Training and onboarding provided - Access to travel-related discounts, incentives, and supplier promotions - Supportive team culture with ongoing mentorship - Professional development opportunities - Advancement potential for motivated individuals Company Description

Title: Member Care Representative I Location: 8945 Cal Center Dr, Sacramento, CA 95826, USA Job Description: JOB TITLE: Member Care Rep 1DEPARTMENT: Member CareSTATUS: Non - ExemptJOB CODE: 1750 PAY SCALE: $20.07 - $22.00 Hourly SCHEDULE: Remote (On-Site Training - First 90 days) GENERAL DESCRIPTION: Communicates and interacts with members for the prompt resolution of delinquent and negative accounts to minimize Golden 1’s loss of non-performing asset accounts. TASKS, DUTIES, FUNCTIONS: - Place and receive a high volume of inbound and outbound calls in an effort to negotiate re-payment for past due and negative accounts. - Identify, investigate, and resolve delinquent and negative account activity. - Update member and credit union account information accurately and efficiently. - Demonstrate an understanding of the member’s needs, concerns, and frustrations by responding with care and concern, and an appropriate sense of urgency. - Educate members about options available to resolve their delinquency and retain and enhance member loyalty. - Communicate and interact with other Golden 1 team members to gather information for resolution of delinquent accounts. - Ability to de-escalate tense situations, looking from several points of view and applying good judgment and critical thinking to resolve the situation. - Learn and retain an exceptional working knowledge of department financial assistance programs and services. - Prepare and process documentation necessary to resolve delinquent accounts. - Review and research Credit Union records and transactions to resolve misapplied payments and transactions to ensure payments are accurately credited. - Evaluate payments (regular and irregular) being made on delinquent accounts to determine how the payment will be applied, i.e., principal, interest, escrow, and late charges, and when it is necessary to return a payment if foreclosure proceedings have been initiated or payment is unacceptable. - General knowledge of repossessions from assignment through insurance claims and deficiency balances, if warranted, and vehicle remarketing. - General knowledge of loss mitigation and potential benefits to the member and Golden 1. - General knowledge about how to obtain the member’s financial information and use it to assist and resolve the member’s delinquency. - Initiate skip tracing techniques to locate member’s or the credit union’s collateral. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Compliance with credit union policies, Fair Debt Collection Practices, and other applicable rules and regulations related to Collections. - Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. - Maintain acceptable call quality scores as audited and measured monthly. - Complete regulatory training modules annually, as required. - Model Golden 1 Core Values. - Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: - Effective oral and written communication skills required to interact with members and provide constructive follow-up on delinquent accounts. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: Branch management, staff, Payroll Deduction, Electronic Services, Centralized Lending, Records Management, and Compliance and Risk Management. - EXTERNAL:Members, law enforcement agencies, judicial departments, peer collectors, or groups that will result in resolution of delinquent accounts. QUALIFICATIONS: - EDUCATION:Successful completion of High School curriculum is required. - EXPERIENCE:Six months to one year performing general collection duties in a collection environment. - KNOWLEDGE / SKILLS: Strong oral and written communication skills, facsimile machine, ten key, microfiche, electronic banking equipment, Visa terminal, credit union and collection rules, regulations, and policies. PHYSICAL REQUIREMENTS: - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - High volume of telephone communication throughout the workday. LICENSES / CERTIFICATIONS: None #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 3/13/2026

Operation Support Hotline Department: Customer Experience - Svcs & Ops Support(CX0002) Job Description: Operation Support Hotline - Full-Time Location: Remote Schedule: Monday - Friday, 8:30am - 5:00pm, PST The Operations Support Hotline role provides frontline support for operational requests and acts as a central contact point for internal stakeholders. This role resolves time‑sensitive inquiries, coordinates with cross‑functional teams, and maintains accurate data across key systems. It requires strong communication skills, attention to detail, and the ability to manage multiple support channels—including phone, email, chat, and form submissions. The position also supports quality assurance checks, system testing, and ensures smooth daily operations and continuous improvement across functions. Key Responsibilities - Respond to inbound issues and time‑sensitive operational requests across phone, email, chat, and form channels (e.g., payments, account updates, rate changes, troubleshooting). - Provide clear, accurate, and professional support to both internal and external stakeholders. - Collaborate with cross‑functional teams to gather information, coordinate solutions, and escalate recurring or complex issues. - Maintain accurate account notes, documentation, and customer‑facing content; proofread updates for clarity and consistency. - Manage and triage requests through shared mailboxes, SharePoint, and Jira, including submitting operational requests as needed. - Conduct QA checks on rate changes, lot closures, expiries, and other operational updates. - Ensure data accuracy in Lotbook resources and related systems. - Support system, form, and tool testing as assigned by IT or leadership. - Use internal systems (SharePoint, Confluence) to research issues and inform decision‑making. - Follow schedule expectations and departmental communication standards. - Perform additional duties as needed to support operational objectives. Skills, Knowledge and Expertise - 1+ year of Call Centre Experience handling calls, emails and chat. - Strong written communication skills with excellent grammar, spelling, and adaptability to formal and casual tones. - Experience in fast‑paced, customer‑focused environments with resilience in shifting priorities. - Highly organized with the ability to balance issue resolution, documentation, and communication. - Strong professionalism and ability to build positive working relationships. - Ability to work collaboratively within a team-oriented environment. - Quiet, dedicated workspace with minimum internet speed of 150mbps Benefits (Full-Time Employee Only) Medical/Vision Dental Life Insurance AD&D STD LTD - offered based on employee group RRSP - offered based on employee group EAP - offered based on employee group Vacation

Role Description We're currently looking for organized, reliable individuals to help support clients by coordinating details, managing schedules, and ensuring everything runs smoothly from start to finish. This is a fully remote position with flexible hours, making it a great fit for anyone looking to work independently while building valuable skills. No prior experience is required — training is provided. - Communicating with clients to understand their needs and preferences - Organizing schedules, confirmations, and important details - Providing clear, timely updates and support - Keeping everything on track to ensure a smooth experience - Assisting with coordination from start to finish Qualifications - Strong communication and organizational skills - Attention to detail and ability to stay on top of tasks - Comfortable working independently in a remote environment - Basic tech skills (email, apps, online systems) - Positive attitude and willingness to learn - Experience in customer service or coordination is helpful, but not required Requirements - Applicants must be authorized to work in: United States, United Kingdom, Mexico, Spain, Australia, or LATAM regions Benefits - 100% remote — work from anywhere - Flexible schedule options - Structured training provided - Supportive team environment - Opportunities for growth based on performance Who This Is Great For - Stay-at-home parents - Military spouses - Anyone looking for flexible, remote work - Individuals wanting to build new skills while working from home If you're organized, dependable, and enjoy helping others, we'd love to hear from you.