• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • Offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. • This role offers schedule flexibility once certified.

Role Description The Technical Service Representative Level I (Part-time) will be an integrated member of the implementation and on-call customer technical support team. This individual will have a key role in responding immediately to customer service needs. - Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents - Use Zendesk to log all requests & incidents including detailed information for every incident & utilize the CRM to track physical assets - Assist with the configuration and setup of equipment in support of Genea deployments - Escalate incidents to appropriate level - Perform other related duties as assigned by management Qualifications - 1-3 years previous technical support experience - Basic knowledge of IPv4 networks, VLAN, remote connection tools - Experience learning and helping others to use software/web-based applications - Ability to work in a collaborative team environment - Flexible work schedule that may include early, late or night shift, weekends and holidays - Experience using Microsoft Office products (Outlook, Word, Excel) - Experience using Zendesk or other case management systems - Ability to accurately document detailed after-hours activity and any customer incidents, including resolution - Ability to communicate and interact effectively with all levels of the internal team and customers - Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality - Excellent verbal and written communication skills - Strong attention to detail and desire to excel at assigned work - Ability to adhere to defined processes consistently Requirements - Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Benefits - Competitive benefits including remote work options - Comfortable work-life balance - Paid time off (PTO) - Personal and family health insurance options - Paid family leave - Development/training opportunities Contract Duration Through the end of the year, with the possibility of extension or conversion to a full-time role based on business needs. Part-time Working Hours 20 hours per week (scheduled) - Saturday: 10:00 AM – 8:00 PM - Sunday: 6:00 AM – 4:00 PM

• Obsługa zgłoszeń od klientów biznesowych i rozwiązywanie ich problemów na bieżąco • Monitorowanie powtarzających się problemów i raportowanie ich z rekomendacjami • Aktualizowanie bazy wiedzy i proponowanie usprawnień w procesach • Współpraca z wewnętrznymi działami przy bardziej złożonych sprawach