• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. • This role offers schedule flexibility once certified.

Role Description The Technical Service Representative Level I (Part-time) will be an integrated member of the implementation and on-call customer technical support team. This individual will have a key role in responding immediately to customer service needs. - Provide telephone, chat and email support to customers and tenants for troubleshooting requests & incidents - Use Zendesk to log all requests & incidents including detailed information for every incident & utilize the CRM to track physical assets - Assist with the configuration and setup of equipment in support of Genea deployments - Escalate incidents to appropriate level - Perform other related duties as assigned by management Qualifications - 1-3 years previous technical support experience - Basic knowledge of IPv4 networks, VLAN, remote connection tools - Experience learning and helping others to use software/web-based applications - Ability to work in a collaborative team environment - Flexible work schedule that may include early, late or night shift, weekends and holidays - Experience using Microsoft Office products (Outlook, Word, Excel) - Experience using Zendesk or other case management systems - Ability to accurately document detailed after-hours activity and any customer incidents, including resolution - Ability to communicate and interact effectively with all levels of the internal team and customers - Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality - Excellent verbal and written communication skills - Strong attention to detail and desire to excel at assigned work - Ability to adhere to defined processes consistently Requirements - Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Benefits - Competitive benefits including remote work options - Comfortable work-life balance - Paid time off (PTO) - Personal and family health insurance options - Paid family leave - Development/training opportunities Contract Duration Through the end of the year, with the possibility of extension or conversion to a full-time role based on business needs. Part-time Working Hours 20 hours per week (scheduled) - Saturday: 10:00 AM – 8:00 PM - Sunday: 6:00 AM – 4:00 PM

• Obsługa zgłoszeń od klientów biznesowych i rozwiązywanie ich problemów na bieżąco • Monitorowanie powtarzających się problemów i raportowanie ich z rekomendacjami • Aktualizowanie bazy wiedzy i proponowanie usprawnień w procesach • Współpraca z wewnętrznymi działami przy bardziej złożonych sprawach

Title: Customer Service Agent - BUR (Part-Time) Location: Burbank United States Job Description: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. Job Description: *** For external applicants only: (1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California. (2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson and not selected for the Customer Service Agent position at BUR within the last 12 months.*** Pay & Benefits: Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you’ll love: - Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) - Southwest will help fund your Retirement Savings Plan, which includes a dollar for-dollar 401(k) Company match contribution up to 10% of your eligible earnings** - Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan—when Southwest profits, you profit*** - Competitive health insurance for you and your eligible dependents - Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment. Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you’ll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You’ll be one of the first Southwest Employees our Customers meet, and you’ll help set the tone for a great trip. You’ll also be there to support Customers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. Additional details - This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process. - New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week. - After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime. - This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union. - Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you. - U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities - Provides friendly service to and maintains positive relationships with all internal and external Customers - Works in a cooperative spirit to ensure the success of our Company - Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs - Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems - Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage - Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner - Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company - Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal - Completes forms and reports as required by the Company - Writes irregularity and complaint reports as required - Duties may vary due to the size and organization of the station - Must be able to meet any physical ability requirements listed on this description - May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities - Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job - Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations - Ability to work well with others as part of a team, meet the public, and work under stressful situations - Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period - Must be aware of hazardous situations and be able to handle emergencies as needed - Must work under tight time constraints to accomplish quick turns of aircraft - Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement - Must be able to perform all job functions within a limited space - Must be able to effectively communicate verbally by telephone, face to face and on public address systems - Must possess good written and oral skills - Must be able to communicate information and instructions verbally or via radio equipment Education - No education requirement Experience - No experience requirement Licensing/Certification - Must be able to obtain a SIDA badge and meet all local airport requirements - May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights Physical Abilities - Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces - Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods - Must maintain the ability to wear prescribed uniforms Other Qualifications - Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines - Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 - Must be at least 18 years of age - Must be able to comply with Company attendance standards as described in established guidelines - Ability to work shift work and/or overtime - Foreign language skills are desirable, but not required *The pay amount doesn’t guarantee employment for any particular period. **401(k) Company match contributions are subject to the plan’s vesting schedule. Match contributions may vary based on the position. ***Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $20.22 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.