Customer Retention Specialist Remote Jobs in Alabama (US)
This page tracks remote customer retention specialist openings that are location-eligible for Alabama.
This page tracks remote customer retention specialist openings that are location-eligible for Alabama.
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380 Jobs
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VA offers a comprehensive total rewards package for its employees.
Role Description The employee will serve as the Supervisory Social Science Specialist (Crisis Responder), located in the Crisis Operations Department, Veteran's Crisis Line (VCL), Veteran's Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members. - Resolves work problems presented by staff and recommends or implements methods to improve production/quality of work in the unit. - Provides subordinates with performance requirements and expectations. - Tracks and evaluates progress providing feedback to the Crisis Responder. - Makes recommendations for employee promotions or reassignments; approving leave requests; addressing leave issues; and taking disciplinary action in accordance with established policy and negotiated labor agreements. - Assigns work to be accomplished by subordinates. - Assists in the development and implementation of policies and procedures to ensure efficient and safe operation of the VCL. - Ensures policies, training, and clinical procedures of the VCL are up to date and consistent with crisis intervention practice, clinical practice, and effective coordination of care. - Completes structured diagnostic which require knowledge of medical terminology, diagnostic categories and medical record reviews. - Works collaboratively with other members of VCL to identify appropriate services to patients in crisis. - Communicates business goals, procedures, and quality standards and provides leadership with guidance regarding training, policy development, and data analysis. - Coordinates with team members to initiate emergency services or create facility transportation plans as appropriate. - Performs difficult and complicated reviews and analysis of complex issues, ambiguous situations and ethical conflicts. - Supervisory Crisis Responder must be able to pass their Interrater Reliability (IRR) Training course. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency: Must be proficient in spoken and written English. See 38 U.S.C. § 7403(f). - Education and Experience: - Successful completion of a bachelor's degree or higher from an accredited college or university in a behavioral health or social science related field appropriate to the work of the position (e.g., psychology, social work, sociology, family counseling, mental health counseling, nursing, ministry and criminal justice); - OR, two years of specialized experience as a first responder (e.g., Police, Medic, Emergency Medical Technician, Emergency Dispatch, etc.) or in a social science related field that included behavioral health crisis response, and two years of higher education from an accredited college or university in a behavioral health or social science related field; - OR, successful completion of a bachelor's degree from an accredited college or university in any field and one year of specialized experience that included behavioral health crisis response or mental health counseling. - Transcripts must be submitted with application. Education cannot be credited without documentation. - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - Experience comparable to the GS-11 grade level. - Demonstrated Knowledge, Skills, and Abilities: - Knowledge and skill in management/administration, which includes supervision, consultation, negotiations, and monitoring. - Ability to write policies, procedures, and/or practice guidelines. - Ability to effectively interact with individuals and groups with cultural differences to problem-solve and negotiate complex issues and obtain cooperation. - Ability to provide training, orientation, consultation, and guidance within clinical specialization of practice. - Skill in developing interpersonal relationships including the ability to address the unique needs of Crisis Responders. - Ability to evaluate program effectiveness and make recommendations for change, as appropriate. Benefits - Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage. - This is a remote position. Selectees will work 100% of the time in a non-VA-owned space. - Remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high-speed internet connectivity. - Travel to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support. Physical Requirements The work is performed in an office setting. The position requires some standing, bending and carrying items such as training materials. The incumbent will be supplied with and required to wear an officially approved uniform during all VCL special events.
Supporting those affected by type 1 diabetes so they may lead full, healthy, beautiful lives, NOW.
• As a Clinical Retention Specialist, work on high-impact initiatives and partner with cross-functional teams to improve health outcomes for diabetes patients. • Deliver personalized education and training to new and existing patients and healthcare providers via phone and virtual platforms. • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. • Collaborate closely with Clinical Services Managers, regional field teams, and sales leadership to ensure a seamless customer experience. • Accurately document all customer interactions and support data-driven initiatives to improve retention performance.
Supporting those affected by type 1 diabetes so they may lead full, healthy, beautiful lives, NOW.
• Apply clinical expertise to support patient interactions and successful use of Omnipod therapy. • Deliver personalized education and training to new and existing patients and healthcare providers. • Provide proactive follow-up, clinical consultation, and troubleshooting for sustained device adoption. • Educate customers and HCPs on Omnipod data and reporting tools to enhance clinical conversations. • Execute plans to support customer retention and sustained adoption of Omnipod therapy. • Conduct proactive outreach to assess satisfaction and reinforce product value. • Collaborate with internal teams to enhance customer engagement strategies and workflows. • Accurately document all customer interactions, outcomes, and next steps in Salesforce.
Buy & sell 150+ cryptocurrencies with low fees, dedicated support, and top-ranked security.
• Own performance across the onboarding and funding funnel, with primary responsibility for improving registration-to-first-deposit conversion, increasing funded users, reducing time-to-first-deposit, and accelerating first trade activity. • Develop and execute lifecycle marketing programs across email, push notifications, in-app messaging, and other owned channels to drive customer activation, funding, engagement, and retention. • Design, launch, and optimize incentive programs including deposit promotions, referral campaigns, activation offers, re-engagement campaigns, and other initiatives that drive profitable customer growth. • Establish and scale a rigorous experimentation program, continuously testing messaging, offers, audience segmentation, timing, channel mix, and customer journeys to improve conversion, retention, and business outcomes. • Analyze customer behavior, funnel performance, cohort trends, and campaign effectiveness to identify growth opportunities and prioritize high-impact initiatives. • Partner with Product and Analytics teams to identify onboarding and funding friction points, influence roadmap prioritization, and improve conversion throughout the customer journey. • Develop customer segmentation strategies and personalized engagement programs that increase repeat deposits, trading activity, customer retention, and customer lifetime value. • Build reporting frameworks and executive-level insights tied to key business metrics including first-time deposits, depositing users, assets on platform, first trades, repeat deposit and trading behavior, retention, and customer lifetime value. • Provide day-to-day leadership, coaching, prioritization, and development support to associate team members, ensuring high-quality execution across lifecycle campaigns and customer engagement programs. • Serve as the marketing owner for activation and retention strategy, influencing cross-functional initiatives that drive sustainable customer and revenue growth.
• Lead retention conversations with plan sponsors, advisors, and administrators who have expressed intent to cancel, working to understand the underlying concerns and identify solutions that preserve the relationship with Human Interest while reinforcing the value of Human Interest’s platform and services. • Apply objection-handling, value re-anchoring, retention strategies and pricing levers within defined approval thresholds to secure saves and maintain profitability, managing each case from first contact through resolution. • Execute targeted outreach to customers identified as at-risk by HI's churn model, intervening before cancellation intent is formally expressed. • Identify underlying drivers of churn and collaborate with internal teams including Product, Operations, Compliance, and Support to implement process improvements and platform enhancements that strengthen the customer experience and reduce future churn. • Partner with Customer Account Managers on high-value and relationship-sensitive cases, contributing retention expertise while maintaining case ownership through resolution. • Document customer interactions, save activities, and outcomes in Salesforce to support accurate retention reporting and ongoing strategy development. • Surface recurring patterns in cancellation drivers to the relevant internal teams with structured data to inform systemic improvements. • Other duties as assigned.
Role Description The Intake Specialist supports the full intake cycle for prospective ABA therapy clients, serving as a key point of contact for families, referring providers, and internal departments throughout enrollment. Working under the direction of the Lead Intake Specialist, this role is responsible for capturing and processing new referrals, verifying insurance eligibility, coordinating initial documentation, and supporting authorization workflows to move families from referral to active service as efficiently as possible. The ideal candidate is organized, compassionate, detail-oriented, and comfortable navigating healthcare insurance processes in a high-volume, regulated environment. Qualifications - High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred - Minimum 1–2 years of experience in a healthcare intake, patient access, insurance coordination, or administrative support role - Working knowledge of health insurance terminology, including prior authorizations, eligibility verification, EOBs, and Medicaid managed care - Strong organizational skills with the ability to manage multiple active cases simultaneously without sacrificing accuracy - Excellent written and verbal communication skills, with demonstrated ability to communicate sensitively with families navigating healthcare systems - Proficiency in Microsoft Office Suite and/or Google Workspace; comfort learning new intake and tracking systems quickly - Strict adherence to HIPAA regulations and confidentiality standards in all aspects of the role Requirements - Experience in an ABA therapy, behavioral health, or pediatric healthcare intake or patient access environment (preferred) - Familiarity with New York State Medicaid managed care plans, commercial payer prior authorization portals, and ABA-specific authorization requirements (preferred) - Bilingual in English and Spanish — strongly preferred - Experience using electronic health record (EHR) systems, CRM platforms, or intake management software (preferred) - Demonstrated ability to work within structured, process-driven environments with defined performance metrics and turnaround standards (preferred) Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
Enhancing collaboration between Karolinska Institutet and Uppsala University in the field of global/public health.
• Handle incoming calls from policyholders returning a call from our outbound efforts and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, ensuring all the information provided is accurate and complete. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, and attendance expectations.
Supporting those affected by type 1 diabetes so they may lead full, healthy, beautiful lives, NOW.
• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention. • Deliver advanced, personalized clinical education and training via phone and virtual platforms. • Manage clinical retention quotas assigned for a defined geographic region. • Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use. • Build and maintain strong working relationships with healthcare providers.
LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient. You can learn more about LexisNexis Risk at the link below: LexisNexis Risk Solutions
Role Description Are you ready to support government customers by helping connect them with risk, data, and investigative solutions? Do you excel at managing sales activity, maintaining accurate customer records, and supporting account teams in a fast-moving sales environment? The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. - Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers. - Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time. - Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce. - Representing an assigned product line that may overlap with other sales teams’ territories, as applicable. - Working within territory, account, product, service, or sales processes of limited complexity. - Informing customers of new product and service introductions, pricing, and relevant updates. - Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution. - Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans. - Performing all other duties as assigned. Qualifications - High School Diploma - Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions. - Ability to understand key business drivers and apply that knowledge to daily work. - Proficiency using Salesforce and other internal operational systems. - Ability to present information in an appropriate style and explain technical information clearly. - Ability to persuade clients and others in standard situations. - Ability to multitask and respond effectively to changing priorities and situations. - Self-motivation and the ability to work independently. - Professional demeanor and strong work ethic. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. Company Description LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement in driving insights from complex data sets, improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely, informed decisions to enhance investigations.
Role Description Interested in working with educational partners across the country to support students in achieving their academic goals? Join The Princeton Review Institutional team! Within the organization, the Institutional team is focused on providing the highest quality tutoring and test preparation products and services to learners of all backgrounds through direct partnership with schools and districts, colleges and universities, employers, public libraries and more. We are proud to partner with thousands of institutions in providing educational services to learners in their communities and supporting their missions of promoting opportunity and equity through access. We are looking for exceptional candidates passionate about customer success and educational technology to support our institutional partnerships. The CSS’s primary focus will be working with assigned partners to deploy and support On-Demand tutoring solutions (powered by Tutor.com) for smaller clients and supporting key accounts with a Customer Success Manager. The CSS will be part of a collaborative team committed to developing proactive, highly effective relationships with our partner institutions and delivering outstanding service that guarantees student engagement and customer satisfaction and retention. What You'll Do - Travel will be required for on-site visits and support, and in-person presentations. - Facilitate client trainings on administrative tools, dashboards, and reporting platforms. - Ensure timely and knowledgeable responses to ongoing customer inquiries. - Cultivate and maintain consistent relationships with primary program contacts, and other key stakeholders in coordination with other CS and Instructional colleagues. - Analyze client usage reports to identify trends and track client health and performance. - Prepare and deliver customized reports that demonstrate program value, outcomes, and impact. - Consult with institutional partners on best practices for promoting awareness, participation, and student success. - Partner with the Customer Success Manager to support key partnerships and provide day-to-day support, reporting, and administrative needs. - Foster account retention and growth, using sound Customer Success principles, and supporting opportunities for purchasing additional products and services. - Coordinate with internal Operations, Training, and Product teams to ensure programs are delivered according to client specifications. Qualifications - Have achieved a bachelor’s degree and 1-3+ years’ work experience in an education-related field. - Demonstrate strong project management and organizational skills. - Demonstrate an eagerness and ability to ‘own’ customer relationships and advocate for the customer’s needs. - Demonstrate excellent communication skills, including strong written, verbal, and presentation skills. - Be a creative, collaborative thinker with an ability to learn new things, assess problems and quickly identify proactive solutions. - Demonstrate computer proficiency including Microsoft Office and understanding of internet services. - Be an independent thinker with high energy and a positive attitude. - Possess the ability to interact effectively with peers, including internal operations and remote employees, in a team-oriented environment. Requirements - PREFERENCE given to a candidate who lives in Southeast states (AL, LA, Atlanta Metro, SC, TN, AR) or in NH, MA or MN. - Has experience working with educational technology solutions. - Has worked in education. Former teachers are encouraged to apply. Benefits - The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills. - US Pay Range: $60,000 — $65,000 USD.
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