Role Description The Intake Specialist supports the full intake cycle for prospective ABA therapy clients, serving as a key point of contact for families, referring providers, and internal departments throughout enrollment. Working under the direction of the Lead Intake Specialist, this role is responsible for capturing and processing new referrals, verifying insurance eligibility, coordinating initial documentation, and supporting authorization workflows to move families from referral to active service as efficiently as possible. The ideal candidate is organized, compassionate, detail-oriented, and comfortable navigating healthcare insurance processes in a high-volume, regulated environment. Qualifications - High school diploma or equivalent required; Associate's or Bachelor's degree in Healthcare Administration, Human Services, Business, or a related field preferred - Minimum 1–2 years of experience in a healthcare intake, patient access, insurance coordination, or administrative support role - Working knowledge of health insurance terminology, including prior authorizations, eligibility verification, EOBs, and Medicaid managed care - Strong organizational skills with the ability to manage multiple active cases simultaneously without sacrificing accuracy - Excellent written and verbal communication skills, with demonstrated ability to communicate sensitively with families navigating healthcare systems - Proficiency in Microsoft Office Suite and/or Google Workspace; comfort learning new intake and tracking systems quickly - Strict adherence to HIPAA regulations and confidentiality standards in all aspects of the role Requirements - Experience in an ABA therapy, behavioral health, or pediatric healthcare intake or patient access environment (preferred) - Familiarity with New York State Medicaid managed care plans, commercial payer prior authorization portals, and ABA-specific authorization requirements (preferred) - Bilingual in English and Spanish — strongly preferred - Experience using electronic health record (EHR) systems, CRM platforms, or intake management software (preferred) - Demonstrated ability to work within structured, process-driven environments with defined performance metrics and turnaround standards (preferred) Benefits - Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. - Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. - Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. - Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. - Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. - Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

• Handle incoming calls from policyholders returning a call from our outbound efforts and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, ensuring all the information provided is accurate and complete. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, and attendance expectations.

Role Description Ready to take the next step in your career? As a Sr. Clinical Retention Specialist for the South Central region, you’ll work on high-impact initiatives, partner with cross-functional teams, and help scale one of the most exciting growth phases in our company’s history. The Senior Clinical Retention Specialist is focused on driving long-term adoption of Omnipod® products and improving health and quality-of-life outcomes for people living with diabetes within an assigned geographic region. This role combines advanced clinical expertise, consultative retention engagement, and regional accountability to deliver high-impact education, proactive risk mitigation, and personalized clinical support. The ideal candidate is a highly experienced, results-oriented clinical educator who thrives in a fast-paced, high-volume phone and virtual environment. Operating with a high degree of autonomy, the Senior Clinical Retention Specialist independently manages complex clinical and retention scenarios, serves as a trusted clinical expert within their region, and contributes to elevating team capability through mentorship and knowledge sharing. Qualifications - Bachelor’s degree required; advanced clinical education preferred. - Active clinical credential required (RN or RD). - 5+ years of experience supporting insulin pump therapy and diabetes technology. - Demonstrated expertise managing complex clinical cases and provider interactions. - Current CDCES credential required. - Experience serving as a senior resource or informal mentor preferred. - Ability to maintain all required licensure and Omnipod certifications. Requirements - Deep clinical expertise in diabetes management and technology. - Strong consultative communication and virtual engagement skills. - Ability to influence without authority and contribute to team capability. - Analytical mindset with ability to translate insights into action. - Strong problem solving, prioritization, and self-management skills. - Highly independent, adaptable, and effective in a fast-paced environment. - Proficient in Microsoft Office and Salesforce. - Industry or sales-adjacent clinical experience preferred. Benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) - Additional employee wellness programs Company Description Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! At Insulet Corporation all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description Are you ready to support government customers by helping connect them with risk, data, and investigative solutions? Do you excel at managing sales activity, maintaining accurate customer records, and supporting account teams in a fast-moving sales environment? The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. - Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers. - Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time. - Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce. - Representing an assigned product line that may overlap with other sales teams’ territories, as applicable. - Working within territory, account, product, service, or sales processes of limited complexity. - Informing customers of new product and service introductions, pricing, and relevant updates. - Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution. - Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans. - Performing all other duties as assigned. Qualifications - High School Diploma - Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions. - Ability to understand key business drivers and apply that knowledge to daily work. - Proficiency using Salesforce and other internal operational systems. - Ability to present information in an appropriate style and explain technical information clearly. - Ability to persuade clients and others in standard situations. - Ability to multitask and respond effectively to changing priorities and situations. - Self-motivation and the ability to work independently. - Professional demeanor and strong work ethic. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. Company Description LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement in driving insights from complex data sets, improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely, informed decisions to enhance investigations.