GlobeLife logo
GlobeLife

Enhancing collaboration between Karolinska Institutet and Uppsala University in the field of global/public health.

Part-Time Customer Retention Representative – PM Shift

Location

United States

Posted

1 day ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Part-Time Customer Retention Representative – PM Shift

GlobeLife

• Handle incoming calls from policyholders returning a call from our outbound efforts and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, ensuring all the information provided is accurate and complete. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, and attendance expectations.

Job Requirements

  • High school diploma or equivalent.
  • Basic Microsoft Office Skills, including Word, Excel, and Outlook.
  • Minimum Typing speed of 30 wpm.
  • Experience in a call center environment preferred.
  • Some insurance and/or sales experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to solve complex policyholder issues with a positive attitude.
  • Ability to work in a fast-paced environment and work well under pressure.
  • Knowledge of life and/or health insurance terminology preferred.

Benefits

  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including a pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

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