• Handle incoming calls from policyholders returning a call from our outbound efforts and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policyholder concerns and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, ensuring all the information provided is accurate and complete. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, and attendance expectations.

• Act as an expert clinical resource for complex diabetes management scenarios requiring advanced judgment and intervention. • Deliver advanced, personalized clinical education and training via phone and virtual platforms. • Manage clinical retention quotas assigned for a defined geographic region. • Conduct high-impact inbound and outbound interactions to assess satisfaction, reinforce product value, and remove barriers to continued use. • Build and maintain strong working relationships with healthcare providers.

Role Description Are you ready to support government customers by helping connect them with risk, data, and investigative solutions? Do you excel at managing sales activity, maintaining accurate customer records, and supporting account teams in a fast-moving sales environment? The Customer Administrative Specialist plays a key supporting role for Civilian Markets at the state and local levels. This role is responsible for supporting sales activity, maintaining accurate customer and prospect records, assisting with order and documentation processes, and helping the sales organization engage prospective and existing customers effectively. - Making outbound sales contacts, including cold calls, and pursuing sales leads to develop a portfolio of buying customers. - Accepting orders, closing sales, maintaining customer records, and completing required documentation accurately and on time. - Identifying and qualifying prospective customers and recording sales prospecting activity in Salesforce. - Representing an assigned product line that may overlap with other sales teams’ territories, as applicable. - Working within territory, account, product, service, or sales processes of limited complexity. - Informing customers of new product and service introductions, pricing, and relevant updates. - Maintaining regular communication with the Sales Director and Team Lead to support sales priorities and execution. - Maintaining a proficient understanding of Accurint, including the ability to demonstrate the platform and discuss pricing plans. - Performing all other duties as assigned. Qualifications - High School Diploma - Basic functional knowledge and skills in selling and account management, with the ability to deepen knowledge of products and solutions. - Ability to understand key business drivers and apply that knowledge to daily work. - Proficiency using Salesforce and other internal operational systems. - Ability to present information in an appropriate style and explain technical information clearly. - Ability to persuade clients and others in standard situations. - Ability to multitask and respond effectively to changing priorities and situations. - Self-motivation and the ability to work independently. - Professional demeanor and strong work ethic. Benefits - Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits - Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan - Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs - Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity - Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits - Health Savings, Health Care, Dependent Care and Commuter Spending Accounts - In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice. Company Description LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Government vertical, our solutions assist government agencies and law enforcement in driving insights from complex data sets, improving operational efficiency, increasing program integrity, discovering and recovering revenue, and making timely, informed decisions to enhance investigations.

• Apply foundational, evidence-based diabetes management knowledge to support patient interactions and contribute to successful use of Omnipod therapy. • Deliver personalized education and training to new and existing patients, and healthcare providers within the assigned region—via phone and virtual platforms. • Provide proactive follow-up, clinical consultation, recommendations, and troubleshooting to ensure sustained device adoption. • Educate customers and HCPs on Omnipod data and reporting tools to promote informed clinical conversations and therapy optimization. • Maintain current clinical licensure, CDCES certification, and Omnipod product credentials to ensure compliant, accurate guidance. • Conduct proactive outreach to assess satisfaction, reinforce product value, and resolve concerns, aligning outreach timing with regional time zones and access considerations.