This page tracks remote collections openings that are location-eligible for Massachusetts.
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Hospitals and healthcare services in Indianapolis, Lafayette, northwest and western Indiana and south-suburban Chicago.
• Assist management with the approval of collection department adjustments. • Meet with payer representatives and vendors to address outstanding issues. • Assist with documentation procedures, requirements for records and reporting compliance in accordance with state and federal rules and regulations and accrediting body’s conformance standards. • Provide training and orientation to new employees. • Review accounts with high balances to ensure timely billing, proper follow-up and accurate cash posting. • Review problematic accounts to determine how to resolve for zero balance resolution. • Run and record daily and monthly individual collector productivity reports for the manager. • Document account activity in a timely manner. • Ensure compliance with all state and federal billing regulations. • Review system work list, reports and/or ATB on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission. • Identify and document trends of denials, provide documentation with data and offer suggestions for process improvement.
• Communicates with customers to negotiate and obtain immediate payment • Manages delinquencies from rolling to the next level • Proficient use of multiple systems • Applies industry knowledge and departmental policies • Executes skip tracing resources to reach decision makers • Documents accounts and follow-ups • Engages in peer collaboration for sharing/implementing collection best practices • Performs additional duties and participates in special projects
QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality, and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer.
Role Description The QC Holdings/LendNation E-Commerce Department is seeking experienced remote collections professionals to fill the position of E-Commerce Collections Specialist. This is a full-time opportunity with BONUS POTENTIAL. This position is responsible for servicing loans and collecting on delinquent and defaulted loans. The employee will ensure compliance with all company, local, state, and federal policy, procedures, and laws. Location: Fully Remote with optional Hybrid opportunity upon successful completion of training and maintaining of performance standards. Eligible remote candidates must reside in a state that our company currently does business in. Those states are as follows: - Alabama - Idaho - Illinois - Kansas - Kentucky - Louisiana - Mississippi - Missouri - Nevada - New Mexico - Oklahoma - Tennessee - Texas - Utah - Wisconsin Job duties include but are not limited to: - Assist LendNation’s current customer base with navigation of the website, trouble-shoot any issues customers may have when trying to make payment, refinance, etc. - Report all issues in a professional and timely manner as needed to the management team. - Maintain and provide excellent service and a superior experience for all of QC/LendNation customers. - Requires extensive product, system, process, and site knowledge. - Performs skip-tracing and 3rd party communication to facilitate customer contact. Qualifications - Minimum 2 years of 1st or 3rd party collections. - High school diploma or GED required. College preferred. - Demonstrated basic knowledge of MS Office products including Excel, Word, and Outlook. - Excellent communication skills are required, both oral and written. - Strong attention to detail. - Excellent time management and organizational skills. - Ability to type minimum 35+ wpm. Company Description QCHI (LendNation) is a leading customer-focused provider of convenient financial solutions that meet the immediate needs of mainstream consumers. With more than 30 years of experience, QCHI has grown to become a trusted leader in the Alternative Financial Services marketplace, primarily providing credit options for consumers under-served by traditional banking institutions. Additionally, they have expanded services to include small businesses. Operating in the specialty finance industry, QCHI provides services through a network of approximately 230 branches in the United States and online in the U.S. under the brands LendNation and 310-Loan in Canada. QCHI provides consumers easy and hassle-free access to a variety of short-term loans as well as additional services such as check cashing and bill pay. Knowing that today's customer seeks convenient options and speed, QCHI’s products and services are focused on providing the financial solutions customers need and appreciate. The specialty finance consumer loan industry is rapidly evolving as customers search for greater convenience through online transaction capabilities and a broader spectrum of loan products. To meet these customer needs, improvements in technology, product/process development, and innovation are critical to gaining market share and competitive scale. Geographically, QCHI’s headquarters is based in Lenexa, Kansas. QCHI has approximately 700 employees across the United States. Learn more about QCHI (aka QC Holdings and LendNation) at our website www.qchi.com/company. This is a full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity, achieving personality, and exceptional customer service skills! QCHI / LendNation is an Equal Opportunity Employer.
CRIO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other basis protected by federal, state, or local law. We are committed to providing reasonable accommodations to individuals with disabilities in the application and interview process. If you require accommodation to participate in the application process, please contact Human Resources to request assistance. At CRIO, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Salary Range: $60,000 - $72,000
Role Description CRIO is currently seeking a highly motivated and experienced Billing and Collections Specialist to work in our accounting and financial operations. As the Billing and Collections Specialist, you will be responsible for: - Managing process for collecting customer payments per invoice terms - Handling inbound and outbound e-mail and call communications - Establishing relationships with customers to ensure timely payment of invoices - Understanding and explaining contract pricing and billing practices - Processing and reviewing account adjustments - Reducing delinquency rate for customers - Enlisting the efforts of customer success team and senior management when necessary to accelerate the collection process - Providing exceptional customer service by addressing client concerns and resolving disputes - Utilizing tools to organize and report on collection activity Qualifications - 2+ years of Billing and Collections Experience - Proven experience in collections - Strong phone etiquette with excellent verbal communication skills - Strong problem-solving skills, with the ability to prioritize tasks - Ability to build strong relationships with customers and key stakeholders - Strong organizational skills and attention to detail - Proficient in customer service practices, ensuring client satisfaction throughout the collection process - Ability to work independently as well as part of a team in a fast-paced environment - Familiarity with financial reporting and analysis tools, such as QuickBooks, NetSuite, Excel, Google Sheets, and Monday.com - Manage Repayment Plans Benefits - Work from anywhere - Unlimited PTO - 401k company match - Healthcare - Dental - Vision (Company Paid 100%) - Life insurance - Professional development - Work From Home Expense Reimbursement
Role Description As a Collections Sr. Supervisor, you will oversee a Collections team in a fast-paced performance-based environment. You will lead, coach, and motivate a team of collection specialists to maximize recoveries and maintain excellent customer experience. The ideal candidate blends exceptional leadership skills with strong negotiation abilities and deep knowledge of collection laws. The Sr. Supervisor will facilitate the daily operational responsibilities of the Collections Team. As a Collections Sr. Supervisor you will: - Facilitate daily workload, meeting daily processing requirements, handling escalations, research, and training. Qualifications - 5+ years of experience in collections, loss mitigation, and financial recovery environments. - 3+ years of direct supervisory or management experience leading high-performance teams. Requirements - Excellent knowledge of end-to-end collections, loss mitigation strategies, and asset recovery protocols. - Ability to assess performance data, identify trends, and translate analytics into actionable, effective recovery tactics for the team. - Strong understanding of relevant state and federal collection laws and compliance regulations (e.g., FDCPA, TCPA). - Exceptional ability to lead, mentor, and motivate a diverse team, fostering a high-performance, growth-oriented culture. Benefits - Compensation: $70,000 - $75,000 annually. - Work Location: Remote (MUST reside in the United States). - Work Hours: 40 hours between the hours of 6:00 AM to 6:00 PM PACIFIC TIME.
Wellesley College is a private liberal arts college located in Wellesley, Massachusetts, that provides a world-renowned education to about 2,400 exceptional you
Title: Social Sciences Collections and GIS Librarian Location: Wellesley College Full time Job Description: At Wellesley, our mission is to deliver an outstanding liberal arts education to women who will make a difference in the world. Our collaborative community, comprising of faculty, students, staff, and alumnae, is guided by our shared commitment to educational excellence. Join us in this transformative journey! Application Instructions: When submitting your application, please adhere to the following requirements: - Carefully review all job details prior to applying. - Enter your legal name exactly as it appears on your government-issued identification. - Upload a comprehensive résumé/CV and cover letter in either PDF (.pdf) or Word (.doc) format. Current Wellesley College employees must submit applications through the internal Workday portal by searching “browse jobs.” Job Posting Title Social Sciences Collections and GIS Librarian Job Description Summary Administrative Exempt Job Description Working collaboratively as part of the Collections Services team in the Library Collections Group, the Social Sciences Collections and GIS Librarian is responsible for collection development and management of library materials in all formats related to the social sciences disciplines taught at the College. The incumbent also provides basic instructional support for spatial and numeric data through consultations, workshops, and classroom instruction to assist faculty and students with coursework and research. Primary Position Responsibilities: - Works collaboratively to develop and manage Clapp Library’s collections in all formats pertaining to academic disciplines in the social sciences taught at the College. Using subject matter expertise, evaluates and selects new materials, determines appropriate licensing and format options, and manages collections in accordance with existing policies and best practices. - Prepares and delivers instruction and consultation on information and technology resources in academic work related to spatial and numeric data. Supports faculty on the design and execution of course assignments and research projects. Provides user support for software such as ArcGIS Online, StoryMaps, Google Maps, and spreadsheets for mapping, simple data analysis, and data visualization and presentation. - Provides individual consultations on research strategies to Community members; consults with faculty members to ensure the availability of library materials to support classroom instruction; provides programs and services designed to educate new and existing users in the effective use of library materials. - Participates in the outreach and public service work of the Library Collections and Research and Instructional Services groups. Provides front-line patron services in LTS service locations, creates and maintains electronic content, and leads/participates in library and technical projects that promote the delivery of service to all members of the user community.   Basic Qualifications: - Master’s degree in Library and Information Sciences or equivalent. - Additional coursework in one or more social science disciplines taught at the College. - An understanding of the mission of higher education and the required support of library resources. - 1-3 years of experience related to the library collections management lifecycle, including selection and assessment. - 1 year of experience providing consulting, outreach, teaching or support services using instructional technology or information resources. - Demonstrated experience with ArcGIS StoryMaps. Working knowledge of other spatial tools. - Basic data analysis skills including facility with spreadsheets such as Excel. - Experience with data visualization methods and tools. - Ability and willingness to assist people with a wide range of skills (beginner to intermediate) in quantitative analysis and presentation of numeric/spatial data - Candidates must be legally authorized to work in the United States without employer’s sponsorship now or in the future Skills and Abilities: - Works effectively in both independent and team environments, and is able to move quickly between them. - Communicates effectively with a broad range of stakeholders. - Able to set priorities and manage multiple tasks. - Seeks to build a collaborative, accessible, and culturally diverse environment. Has an awareness of the implications of information resources and technology as they relate to diversity, equity, and inclusion. Sensitive to the diverse needs of people at all skill levels. - Enthusiastic service orientation. - Knowledge of library collection practices. - Knowledge of instructional practices and associated supporting technologies including software, hardware, and their appropriate use for instruction/research. - Possesses excellent and creative communication and problem-solving skills - Able to independently acquire new skills. Salary: The pay range for this role is $80,000.00 - $90,000.00 Company Description and Benefits Wellesley’s mission is to provide an excellent liberal arts education to women who will make a difference in the world. We advance our mission by working together as a community—faculty, students, staff, and alumnae. Embark on a fulfilling career journey at Wellesley College, where we prioritize your well-being and professional growth. As a valued member of our team, you'll enjoy a comprehensive array of benefits and resources designed to enhance both your work-life balance and long-term success. - Competitive Compensation: Experience competitive wages ensuring your dedication is recognized and rewarded. - Exceptional Benefits Package: Access a comprehensive benefits package, including health, dental, vision and pre-tax saving benefits, life insurance, disability coverage, and more to safeguard your health and that of your loved ones. - Commuting and Transportation: Enjoy the convenience of free parking on our picturesque campus, easily accessible from major roadways. We are also accessible via the MBTA commuter rail. - Paid Time Off: Take advantage of paid vacations, personal days, sick time, and holidays to recharge and maintain a healthy work-life harmony. - Retirement Savings: Plan for the future with our retirement savings plan. Wellesley College contributes up to 10.5% towards your 403(b) plan for eligible employees - Work/Life and Wellness: A hybrid work environment for select positions (additional details will be provided during the interview process), caregiving support through Wellthy, legal plan insurance, pet insurance discount and a variety of other resources including retirement planning, and access to cultural and leisure activities throughout metro-Boston. - Professional Development: Enhance your skills and explore growth opportunities through continuing training and pathways for growth within our supportive environment. - Tuition and Education Benefits: Invest in your education with tuition benefits, and access resources to navigate student loan forgiveness, reinforcing our commitment to your ongoing learning. - Campus Privileges: Enjoy free use of our state-of-the-art athletic and fitness facilities with onsite fitness classes, Library resources, and seize opportunities to attend diverse campus events that contribute to a vibrant community. Apply today and take your first step toward a rewarding career with Wellesley College – where your unique strengths and success are celebrated as part of our shared commitment to inclusivity! Worker Sub-Type Administrative Time Type Full time EEO Statement At Wellesley, we embrace and honor difference and diversity. We believe the best ideas—the best solutions—draw on a range of voices, perspectives, and experiences. As a college, and as a community, we are dedicated to assuring that all members of the Wellesley community have an equal opportunity to flourish. Wellesley College is an Equal Opportunity Employer and prohibits discrimination against qualified individuals in hiring and advancement based on any legally protected status. Candidates who believe they can contribute to the College community are encouraged to apply. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Role Description We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas. YOUR DAY-TO-DAY: - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers THE DETAILS: - Start Date: Monday, July 6, 2026 - Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required - Full Time Shifts Available: Monday through Friday, either 8:00AM-4:30PM, 10:00AM-6:30PM or 11:30AM-8:00PM - Saturdays Required: 6:30AM-3:00PM - Compensation: $14.25/HR + BONUS Qualifications - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older Requirements - You must be located within a 60-mile radius of El Paso, TX - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) Benefits - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services
UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Title: Collections Representative Location: Chelmsford Massachusetts Work Type: Hybrid, Full Time Job ID: 2362259 Job Description: This position follows a hybrid schedule with 2 in-office days per week. Our office is located at 228 Billerica Rd, Chelmsford, MA 01824. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment. Training will be conducted onsite. Primary Responsibilities: - Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions - Works toward monthly goals of customer service standards and patient financial collections - Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages - Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts - Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions - Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary - Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts - May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt - Handles and processes bankruptcy notifications and claims - Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts - Responds to patient billing inquiries sent via public web-site or e-mail - Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements - Performs other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years of age OR older - 2+ years of experience working with third party billing practices - Knowledge of medical terminology - Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: - Experience with physician's billing - Knowledge of ICD-10, CPT-4 and HCPCS coding Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA 01824. - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: - Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing - Proven ability to work in a fast paced environment and flexibility in adapting to changes in policies, regulations and procedures - Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications - Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures. - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Title: Collections Supervisor Location: Chelmsford United States Remote Requisition number: 2363620 Job category: Billing Overtime status: Exempt Travel: No Job Description: This position is Remote in MA. If you are located within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA, you will have the flexibility to work remotely* as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division. This position is full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 3 - 6 months of paid training. The hours during training will be 8:00 am - 4:30 pm, Monday - Friday. Training will be conducted onsite. Primary Responsibilities: - Coordinate, supervise and accountable for the daily/weekly/monthly activities of a team of 15 to 20 Medical Collections Representatives - Set priorities for the team to ensure task completion and performance goals for the team are achieved - Coordinate work activities of team with other supervisors, managers, and departments - Participate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand - Provide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews - Identify and resolve operational problems using defined processes, expertise, and judgment - Provide expertise and support for escalated calls and/or situations from both internal and external customers as needed - Consistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementation You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent working experience - Must be 18 years of age OR older - 4+ years of Customer Service experience - 3+ years of Billing OR Collections experience - Proficiency of Patient Revenue Cycle Applications and process flow through registration, charge entry, billing, and collections - Ability to work with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to work full time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Telecommuting Requirements: - Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, Massachusetts - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service Soft Skills: - Proficient problem solving approach to quickly assess current state and formulate recommendations - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience - Prior experience in coaching and supporting employees through building trust and collaboration that results in improved business and employee performance - All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $49,700 - $88,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Role Description As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Duties/Responsibilities - Collect information and verify account-specific billing, insurance, and coding. - Update and document customer accounts designated in the work campaign. - Verify the accuracy of existing account standing and progress accounts accordingly. - Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner. - Identify issues attributing to account delinquency and forward issues to appropriate department. - Obtain primary financial data for accounting records. - Check the accuracy of business transactions. - Perform data entry and administrative duties. - Work in conjunction with outside collection agencies. - Conduct outbound calls to reconcile account issues and outstanding account balances. - Ensure compliance through strict adherence to federal and state laws, as well as company policy. - Payment processing and post follow-up. Qualifications - Able to read, write, speak, and understand the English language. - Able to work in a fast-paced environment. - Basic computer knowledge skills required. - Basic math and analytical skills. - Proficient in Microsoft Word, Excel, and Outlook required. - Good organization/Attention to detail. - Able to work at a moderate speed. - Reliable. - Problem solver. - Able to work various shifts and days. - Adaptability to an ever-changing environment. Requirements - High School diploma or equivalent required. - Two (2) or more years of corporate collections work experience, including interaction with a large customer base. - Knowledge of pharmacy operations systems preferred. Physical Demands - May sit or stand seven (7) to ten (10) hours per day. - The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk. - May be necessary to work extended hours as needed. - May lift and/or move up to 30 pounds. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Benefits - Medical, Dental, and Vision insurance. - 401 (k) (available for Part Time & Full Time EEs). - Company Paid Life insurance. - Short-term and Long-term disability insurance. - Tuition reimbursement. - Personal Time Off (PTO). - Competitive pay with annual performance reviews and merit-based raises. - Career growth potential. - Annual on-site voluntary Flu Vaccines. - Employee referral bonus program.
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