Title: Collections Analyst Location: US - South Plainfield, NJ time type Full time job requisition id R20260406 Azenta Inc. At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity Job Title Collections Analyst Job Description Position Title: Collections Analyst Location: South Plainfield, New Jersey Shift: M-F 9am-5pm Intro GENEWIZ from Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally. How You’ll Add Value… Join the Azenta Finance team as a Collections Analyst for our Multiomics Business, to manage an analyze accounts receivable data to identify delinquent accounts, initiate collections activities, and minimize bad debt risk. You’ll work with a global team and external clients to resolve billing issues, process payments, and execute strategies for improving collections performance. Grow personally and professionally while building a network within the life sciences industry! What You’ll Do - Monitoring aging reports, identify and target overdue accounts - Contact customers via phone/email to resolve outstanding balances - Analyze payment trends and recommend credit holds or escalations - Collaborate with billing, customer service, and sales teams to resolve unpaid invoices and customer inquiries - Prepare weekly, monthly, and quarterly reports and forecasts on collection status. - Track inquiries and outbound engagement with customers - Ad hoc reporting and analysis, as needed - Support order to cash related improvement projects as needed What You Will Bring - Bachelor’s degree in finance, accounting or related field - 3+ years of experience in collections or accounts receivable - Strong analytical and communication skills - Detail-oriented with the ability to work independently with large volumes of data - Strong analytical & interpersonal skills and ability to communicate clearly and concisely with external organizations and internal stakeholders both verbally and in writing. - Ability to work under pressure and with multiple deadlines. - A sense of urgency and self-motivation, with a personal commitment to meeting deadlines. Other requirements… - NetSuite & Salesforce experience preferred but not required - This role is in office in our South Plainfield, NJ location, 4 days a week/1 day remote. - Visa sponsorship will not be provided for this position. - Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction. EOE M/F/Disabled/Vet Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status. United States Base Compensation: $55,000.00 - $69,000.00 The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Role Description As a Collections Specialist, you will be responsible for monitoring the receivables on patient accounts in a long-term care setting. This role is essential to ensuring patient financial services are handled properly. This position is responsible for helping patients understand their pharmaceutical charges and assist in resolving any resident questions or concerns. Duties/Responsibilities - Collect information and verify account-specific billing, insurance, and coding. - Update and document customer accounts designated in the work campaign. - Verify the accuracy of existing account standing and progress accounts accordingly. - Resolve client-billing problems, rescue accounts receivable delinquency, and apply good customer service in a timely manner. - Identify issues attributing to account delinquency and forward issues to appropriate department. - Obtain primary financial data for accounting records. - Check the accuracy of business transactions. - Perform data entry and administrative duties. - Work in conjunction with outside collection agencies. - Conduct outbound calls to reconcile account issues and outstanding account balances. - Ensure compliance through strict adherence to federal and state laws, as well as company policy. - Payment processing and post follow-up. Qualifications - Able to read, write, speak, and understand the English language. - Able to work in a fast-paced environment. - Basic computer knowledge skills required. - Basic math and analytical skills. - Proficient in Microsoft Word, Excel, and Outlook required. - Good organization/Attention to detail. - Able to work at a moderate speed. - Reliable. - Problem solver. - Able to work various shifts and days. - Adaptability to an ever-changing environment. Requirements - High School diploma or equivalent required. - Two (2) or more years of corporate collections work experience, including interaction with a large customer base. - Knowledge of pharmacy operations systems preferred. Physical Demands - May sit or stand seven (7) to ten (10) hours per day. - The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, walk. - May be necessary to work extended hours as needed. - May lift and/or move up to 30 pounds. - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Benefits - Medical, Dental, and Vision insurance. - 401 (k) (available for Part Time & Full Time EEs). - Company Paid Life insurance. - Short-term and Long-term disability insurance. - Tuition reimbursement. - Personal Time Off (PTO). - Competitive pay with annual performance reviews and merit-based raises. - Career growth potential. - Annual on-site voluntary Flu Vaccines. - Employee referral bonus program.

• Researches SF to locate bill to email to perm client. • Reads notes in system regarding special handling and/or extended terms. • Uses e-mail template and maintains daily production requirements to send the e-mail to clients in a timely manner. • Adds extended terms to the Welcome e-mail where applicable. • Notates PeopleSoft system that email was sent and sets up a manual follow-up. • Monitors mailbox for client response and resets or removes manual follow-up depending on client's response. • Sends duplicate invoice if client requests. • Prepares legal files for electronic submission to the Recovery Department; Maintains office file documentation. • Prepares Consolidated Aging to distribute to the Credit Managers and run needed aging for pcms. • Credit Card processing support. • Provides clerical support to different collection teams during their clerk’s absences; Handles other special projects as assigned. (As needed) • Reviews return mail and checks PeopleSoft notes to see if an updated address has been provided or a duplicate invoice already emailed otherwise return mail is referred to the PCM • Handles telephone reception as needed; monitors and responds to general, department voicemail messages; Answers incoming overflow of client telephone calls; Takes messages and/or provides information, and/or directs caller to appropriate party; maintains office supplies and equipment for department.

Role Description The Collections Manager oversees day-to-day accounts receivable activities, leading a team responsible for insurance and non-insurance AR. This role focuses on driving timely collections, improving processes, and ensuring consistent and effective practices across the team. The position partners closely with attorneys and Finance to support cash flow and resolve outstanding balances. Key Responsibilities - Manage daily AR operations and supervise a team of Collections Coordinators - Monitor and drive collection efforts to ensure timely payment and reduce aging balances - Track and report on key metrics such as collections, aging, and productivity - Provide coaching, feedback, and support to improve team performance - Partner with attorneys to follow up on outstanding balances and resolve issues - Review reports to identify trends, discrepancies, and opportunities for improvement - Ensure consistent application of collections policies and best practices Qualifications - Bachelor’s degree in Business, Finance, or related field preferred - 5–8 years of experience in collections or revenue cycle management, preferably in a law firm or professional services environment - Prior team lead or supervisory experience preferred - Strong understanding of AR processes and collections strategies - Experience with collections systems (Aderant or similar a plus) - Strong communication, organizational, and problem-solving skills Requirements - Hands-on, results-oriented approach to collections - Builds strong relationships with team members and attorneys - Focused on improving processes and driving consistency - Able to balance day-to-day execution with continuous improvement Benefits - Medical, dental, vision, life and disability insurance - 401(k) Retirement Plan - Flexible Spending & Health Savings Account - Firm-paid holidays, vacation, and sick time - Employee assistance program and other benefits