Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. Visit gomotive.com to learn more. Who We Are Motive is on a mission to modernize the trucking industry. With our leading fleet management platform, we bring trucks online and fundamentally transform how freight moves across roads globally. Our team sees the tangible impact of our work every day, believing that intelligence is most powerful when paired with humility. Motivated by the opportunity to improve every facet of a trillion-dollar industry, we’re proud to be recognized as a Forbes Cloud 100 company, a 2020 Career-Launching Company by Wealthfront, and a Forbes Best Startup Employer 2020. About the Role As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You’ll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross-functionally while supporting Motive’s mission and values. What You'll Do - Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals. - Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy. - Ensure successful payment cases across Term Collections, Vendor Finance, Fuel Card Partners, and Credit Collections are processed efficiently and accurately. - Generate cases for rebates related to vendor finance cash applications. - Analyze credit card payment trends, identify common reasons for declines, and provide actionable recommendations to enhance payment success. - Create Salesforce cases for accounts where invoices remain unpaid, and assist in troubleshooting and resolving payment processing errors. - Professionally handle escalated customer issues and complex payment disputes, working collaboratively with customer service, finance, and legal teams to achieve swift and correct resolution. - Manage and resolve a wide range of operational collections cases, including refund requests, chargebacks, payment plan adjustments, account closures, bulk invoices, invoice breakdowns, split/defer payments, updating Bill-to contacts, clearing invoices for opportunity closure, hardware returns, account reactivations, W-9 form requests, and third-party collections queries. - Securely and accurately process customer updates to credit card and ACH payment information while ensuring compliance with privacy and data security standards. - Proactively identify and reach out to customers regarding initial payment failures, provide clear guidance on resolution steps, and facilitate updates to payment information. - Communicate delays in processing requests, setting clear expectations through regular updates and estimated timelines. - Monitor and respond to customer emails related to payments and accounts, ensuring responses within a strict 3-hour SLA. - Manage and resolve customer inquiries across several channels (Billing, Billing CSA, Billing CSA Priority, Billing OPS BFS, CSM, and Spanish Support), delivering prompt and consistent information. - Manage all ACH return and chargeback cases, identifying root causes, initiating recoveries or account updates, and communicating effectively with customers to clarify issues and guide them through resolution steps. - Work closely with the billing department on delinquent accounts to facilitate cancellations and transition to third-party collections if necessary. Your Background That Likely Makes You A Match - 1-2 years’ experience in collections operations, payment processing, or customer-facing financial role (SaaS collections and Quote-to-Cash experience is a plus). - Proven ability to process payments with high attention to accuracy and detail. - Excellent communication skills (written and verbal), able to clearly explain payment issues and solutions to customers. - Independent, adaptable, and comfortable in a fast-paced, changing environment. - High level of proficiency with spreadsheets, banking portals, Salesforce, and ERP systems (knowledge of Zuora is a plus). - Demonstrated ability to reconcile financial data, solve operational problems quickly, and manage multiple case types simultaneously. - Receptive to feedback, open to learning, and continuous improvement. - Ability to work effectively under pressure and meet strict deadlines. - Bachelor’s (BA/BS) in Accounting, Finance, or a related field preferred. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. UK Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.

• Conducts monthly pre-billing review and data quality analysis to ensure that invoices delivered to customers and providers are accurate. • Regularly receives and processes client and provider adjustments to ensure month end invoices are correct. • Uses a variety of collection techniques and forms relationships with business clients to resolve payment issues and escalate collection efforts as necessary. • Submits specialty billing for PACE and Medicaid clients using EDI software portal, reconciles EOBs, denied claims and conducts accounts receivable follow-up. • Updates pricing on orders in system to ensure invoice accuracy for special items, agreements, substitutions, and unauthorized deliveries. • Functions as a key contact person for all billing data integrity matters for clients, vendors, and various internal departments. • Creates and develops reports to address management needs; analyzes information to identify issues and recommends process improvements as appropriate. • May manage special billing & collections projects. • Protects company’s intellectual property and the privacy of customers’ data • Performs other duties as assigned or apparent.

TransUnion's Job Applicant Privacy Notice What We'll Bring: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. The Collector will work with high volume customers and offices to resolve complex issues and collect on escalated aging invoices. It is an exciting opportunity not only to build relationships with assigned customers, but also to use critical thinking skills to resolve more complicated collections issues. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities, and local economies around the world. What You'll Bring: - A minimum of 2-3 years of hands-on collections experience dealing with B2B customers. - Fluency in English and Spanish. - Strong customer focused attitude and mentality. - Proficiency in Microsoft Excel, experience with PeopleSoft preferred. - Strong verbal and written communications skills; attention to detail and strong documentation skills. - Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction. - A strong work ethic, ability to work efficiently and with a sense of urgency. - Ability to prioritize tasks that are assigned. - Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success. - Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices. - Analyzes data to identify and solve complex problems. Impact You'll Make: - The Collection Analyst is responsible for facilitating the communication, information exchange and relationship building required to collect the billings due within the specified contractual terms. - Contributes ideas for process improvement based on identified themes and an understanding of the big picture. - Proactively contact clients with overdue receivables to coordinate collection plans. - Make regularly scheduled collection calls, ensuring that all key areas in a collection call are discussed and documented in the host system. - Research and resolve invoice disputes with external clients and internal departments. - Liaise with the sales team to coordinate collection efforts. - Create a close working relationship with your counter parts within your department and the overall company. - Perform any other duties as assigned. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Analyst, Shared Services

• Communicates with customers to negotiate and obtain immediate payment • Manages delinquencies from rolling to the next level • Proficient use of multiple systems • Applies industry knowledge and departmental policies • Executes skip tracing resources to reach decision makers • Documents accounts and follow-ups • Engages in peer collaboration for sharing/implementing collection best practices • Performs additional duties and participates in special projects