• Develop and execute collections strategies across delinquency stages • Partner cross-functionally to design, test, and optimize treatment strategies • Monitor strategy performance and recommend enhancements • Acts as the primary regulatory interface on risk issues • Represents business on corporate initiatives and provides direction in complex situations

Role Description We are currently hiring Collections Representatives to help grow our company and ensure our mission is achieved! This role is a work from home position and can be performed remotely within a 60-mile radius of El Paso, Texas. YOUR DAY-TO-DAY: - Responsible for outbound and inbound calls, collecting on accounts that are past due - Provide top tier support and service to our customers THE DETAILS: - Start Date: Monday, July 6, 2026 - Virtual Training: 5 weeks, Full Time/mandatory, Monday-Friday, 8:30AM-5:00PM; 100% attendance required - Full Time Shifts Available: Monday through Friday, either 8:00AM-4:30PM, 10:00AM-6:30PM or 11:30AM-8:00PM - Saturdays Required: 6:30AM-3:00PM - Compensation: $14.25/HR + BONUS Qualifications - Customer Service and prior collections experience with impeccable interpersonal skills - Excellent verbal and written communication skills - Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously - Phone experience in a customer service/call center environment - High school diploma or GED equivalent, must also be 18 years or older Requirements - You must be located within a 60-mile radius of El Paso, TX - You must have a designated home-based workspace (preferably one that is quiet and free from distractions) - You must have a wired internet connection with internet service speeds of at least 10 mbps download and 4 mbps upload to ensure continuous support through excellent call quality and high-speed response rates (wireless, DSL, and/or satellite Internet Service Providers are not compatible with our systems) Benefits - Competitive Compensation - Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave - Company Matched 401k - Paid Time Off + Paid Holidays + Paid Volunteer Hours - Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante) - Employee Stock Purchase Program - Tuition Reimbursement - Charitable Gift Matching - Job required equipment and services

Role Description As a Credit & Collections Analyst, you will be responsible for collecting and maintaining basic credit information. You will assist in reviewing and verifying overdue accounts. You will contact customers to confirm outstanding payments and renew credit information to help minimize outstanding debts. - Monitors past due invoices and makes a high volume of collections contacts via phone, e-mail, or customer portals. - Works with the customer to determine root cause of dispute for unpaid or short-paid invoices; identifies and documents detailed reasons. - Performs customer account reconciliations, including research of unapplied cash, credits, and unearned discounts. - Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and performs write-offs of uncollectable amounts within their level of authority. - Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio. - Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents, including purchase orders and credit applications, and loads into contract tracking tool for approval by financial services management and partners. - Reviews orders on credit hold by assessing credit worthiness of customers, including financial ratings, open invoices, in-process payments and backlog, and makes recommendations for order release to supervisor. Qualifications - Associate’s Degree in Accounting, Finance, Supply Chain, or Business required; Bachelor’s Degree preferred. - Licenses/Certificates/Designations - NACM or similar preferred. - 1 year required, 3 years preferred, of experience with accounts receivable, accounting, finance, supply chain or general business. - 1 year required, 3 years preferred, of knowledge of computer system applications: Microsoft Office, including Outlook, Excel, and Word, and familiarity with an ERP platform (e.g., Oracle, DAX, AS400 etc.) required. - 1 year required, 3 years preferred, of commercial, business to business, credit and collection experience in a high-volume environment required. - 1 year required, 3 years preferred, of working with trade credit and other third parties (e.g., D&B, Experian, Equifax, NACM, CreditSafe) to obtain credit information. - High level of Excel knowledge preferred. - Strong written, oral communication and interpersonal skills with a positive disposition. - Strong organizational skills and solution-oriented philosophy preferred. - Ability to work independently as well as in a team environment. - Strong attention to detail with a passion for accuracy. - Willingness to accommodate temporary working hour changes as required by workflow is preferred. - Ability to prioritize tasks and demonstrate a willingness to accept new challenges is preferred. Benefits - Comprehensive benefits. - Active community engagement. - Opportunities for team members to thrive. Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Role Description O time de Collections (Cobrança For Rent) atua no coração da sustentabilidade financeira do ecossistema do QuintoAndar. Somos responsáveis pela gestão da régua inicial de cobrança para proprietários e inquilinos, focando especificamente no primeiro boleto em atraso (FPD e PP). Por ser uma célula de contato inicial logo após o vencimento, nossa atuação exige um equilíbrio perfeito entre firmeza na negociação e um tato extremamente refinado no relacionamento, garantindo a recuperação dos valores sem gerar atritos desnecessários com os nossos clientes. Responsibilities - Realizar atendimento e negociação com clientes inadimplentes através de canais ativos e receptivos. - Executar o acompanhamento de acordos financeiros e garantir a atualização precisa do histórico nos sistemas internos. - Analisar casos específicos para identificar oportunidades de flexibilização que facilitem a recuperação do crédito. - Atuar com foco constante na experiência do cliente, minimizando o impacto negativo inerente ao processo de cobrança. - Cumprir com rigor as metas operacionais diárias e os indicadores de performance da carteira. Qualifications - Excelente expressão verbal e escrita; perfil articulado, dinâmico e resolutivo (não introspectivo). - Capacidade comprovada de negociação e argumentação rápida. - Foco em resultados e facilidade para trabalhar sob a pressão de metas e indicadores operacionais. - Forte senso de organização e capacidade analítica básica para gerir o dia a dia da carteira. - Domínio básico de informática/sistemas operacionais e Pacote Office. Requirements - Experiência prévia em operações de telemarketing ativo, SAC ou cobrança. - Conhecimento em análise de indicadores de telefonia/cobrança. - Familiaridade com ferramentas de CRM e discadores automáticos. Benefits - Salário competitivo - PLR - Participação nos Lucros e Resultados - Vale Refeição e Alimentação - Plano de saúde - Plano odontológico - Seguro de vida - Auxílio creche e Auxílio parentalidade atípica - Wellhub - Auxílio home office - QuintoCare: Nosso programa de apoio (saúde mental, assistência social, apoio jurídico e financeiro) - Licença parental estendida - Dia livre de aniversário, Dia das Mães e Dia dos Pais - Clube de Benefícios (descontos em serviços do dia a dia) - Descontos em instituições de ensino - Kit leiturinha para crianças - Playkids