This page tracks remote collections openings that are location-eligible for California.
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• Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. • Completes system assigned tasks within the designated timeframes. • Reconciles and applies customer payments posted on account. • Monitors the status of delinquent accounts via the collector dashboard. • Researches customer inquiries related to billing concerns and misapplied payments. • Processes payments from delinquent customers and negotiate payment arrangements as necessary. • Engages management and/or sales when required.
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
• Identify root cause of issues and demonstrate recommendations for corrective action steps to eliminate future occurrences of denials. • Identify trends or payment challenges and take action to support resolution and prevent future issues. • Process all Payer appeal requests within the time limit required by the Payer. • Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer. • Reviews patient information in appropriate system to determine why the claim is unpaid, if an adjustment is valid, and whether additional approval is required. • Identify errors, correct claims, and reprocess for reimbursement. • Review claim processing to determine proper payment has been issued. • Accurately identify adjustments needed and take proper action to prevent further adjustments. • Submission of claims investigations and reviewing payer contracts for reimbursement. • Communication with patients, payors, outside agencies, and public through telephone, electronic and written correspondence. • Review and analyze reports to track account activity and highlight opportunities for improvement. • Ensure all work meets quality assurance and benchmark standards set by the management team. • Work independently and as part of a team. • Documents all collections activity in patient collections notes and AR Reports.
Aston Carter, formerly Stephen James Associates, is a privately-held company founded in 1997 to deliver world-class staffing and professional talent services to
Role Description We are seeking a dedicated Payment Support Coordinator to join our team. This role involves managing payment processes, conducting outreach to delinquent clients, and supporting fast-paced collections workflows. The ideal candidate will be bilingual in Spanish and English, with a strong background in collections or customer service. - Manage inbound and outbound collection calls with delinquent clients. - Conduct payment outreach and follow-ups across approximately 100 accounts. - Assist with loan restructures and payment arrangements. - Respond to email inquiries via a shared payment support inbox. - Perform account research and update internal systems. - Support fast-paced collections workflows to maintain service levels. Qualifications - Bilingual Spanish/English. - 1-2 years of collections experience. - Prior experience in collections, call center, or customer service. - Comfortable handling high-volume outreach (20–30 interactions per day). - Strong communication and problem-solving skills. - Ability to quickly learn systems and perform basic account research/payment tracking. Requirements - Experience in collections or high-volume call environments. - Capability to manage 20–30+ daily interactions in a fast-paced environment. - Strong communication skills via phone and email. - Experience handling delinquent clients professionally. Benefits - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.
Headquartered in Stamford, Connecticut, Pitney Bowes is an industry-leading global technology company focused on creating innovative solutions and products to assist clients in nav
Role Description As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. - Collect past-due accounts across multiple lines of business. - Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems. - Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation. - Collaborate with agents responsible for invoicing, account maintenance, collections, sales support and respond to any client inquiries or requests. - Communicate with and maintain a good working relationship across business units at Pitney Bowes. - Organize and maintain your day to ensure proper time parameters are met for all items and tasks. - Complete other duties as assigned. Qualifications - 2 or more years of client service experience. - Prior experience in collections, account management, and/or billing reconciliation (preferred). - Proven time management skills. - Excellent professional written and oral communication. - Able to work independently and prioritize and schedule daily activities while functioning in a team environment. - Strong organizational skills (Microsoft Office Suite experience a plus). - Strong interpersonal skills/ability to work with others. - Attention to detail; excellent problem-solving and analytical skills. - Appropriate work from home setting for being in a client-facing environment. Requirements - The wage for this position is $18 per hour. - You must have the availability to work Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST (Specific schedule within those hours may vary or change as needed). - Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). - Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. Benefits - Provide the opportunity to grow and develop your career. - Offer an inclusive environment that encourages diverse perspectives and ideas. - Deliver challenging and unique opportunities to contribute to the success of a transforming organization. - Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs).
Aston Carter, formerly Stephen James Associates, is a privately-held company founded in 1997 to deliver world-class staffing and professional talent services to
Role Description - Manage inbound and outbound collection calls with delinquent clients - Conduct payment outreach and follow-ups across 100 accounts - Assist with loan restructures and payment arrangements - Respond to email inquiries via shared payment support inbox - Perform account research and update internal systems - Support fast-paced collections workflows to maintain service levels Qualifications - Bilingual Spanish/English (required) - Prior collections, call center, or customer service experience preferred - Comfortable handling high-volume outreach (20–30 interactions/day) - Strong communication and problem-solving skills - Ability to learn systems quickly and operate in a fast-paced environment Requirements - Bilingual Spanish/English (required – client-facing collections work) - Collections or high-volume call experience (inbound + outbound) - Comfort managing 20–30+ daily interactions in a fast-paced environment - Strong communication skills (phone + email) with ability to handle delinquent clients professionally - Ability to quickly learn systems and perform basic account research/payment tracking Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Company Description Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500.
Role Description With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. - Contacts customers via phone, fax, email or standard letter to bring accounts to a current status. - Completes system assigned tasks within the designated timeframes. - Reconciles and applies customer payments posted on account. - Monitors the status of delinquent accounts, via the collector dashboard, ensuring high priority tasks are completed. - Researches customer inquiries related to billing concerns and misapplied payments, escalating complex matters through appropriate channels. - Understands issues and problem accounts impacting the portfolio and communicates systemic or recurring items to avoid further delinquency. - Processes payments from delinquent customers and negotiates payment arrangements and/or settlements when necessary. - Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. - Accurately and concisely documents actions taken on assigned accounts with the system application. - Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. - Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. - Performs other job-related duties as assigned or apparent. Qualifications - High School diploma or GED. - A thorough knowledge and understanding of collections transactions and processes. Requirements - 2 years of collections or relevant experience required. Benefits - Comprehensive medical benefits coverage, dental plans and vision coverage. - Health care and dependent care spending accounts. - Short- and long-term disability. - Life insurance and accidental death & dismemberment insurance. - Employee and Family Assistance Program (EAP). - Employee discount programs. - 401(k) plan with a generous company match. - Employee Stock Purchase Plan (ESPP). - Paid Time Off (PTO).
Role Description The Accounts Receivables (AR) Team Lead assists with daily operations of the accounts receivable team, ensuring accurate and timely processing of claims, including denials and the maximization of cash flow. This role is responsible for optimizing AR processes and supporting the organization’s financial health through effective management of outstanding receivables. - Monitor aging reports and follow up on past-due accounts to improve cash flow. - Coordinate with billing team to ensure insurance claims are accurate and sent timely. - Assist with training of new AR representatives. - Develop and implement strategies to increase revenue. - Analyze AR metrics, DSO (days sales outstanding), and other KPIs. - Support internal and external audits by providing requested documentation and explanations. - Audit weekly team member accounts for accuracy and training opportunities within team. - Recommend and implement process improvements to enhance efficiency and accuracy in AR operations. - Ensure compliance with company policies, accounting standards, and relevant regulations. - Research resolution for LCD/NCD and payer policy denials. - Identify root causes and recommend corrective action. - Handles other duties and projects assigned. Qualifications - Bachelor's degree, preferred in business administration, healthcare or related field preferred. - 3–5 years of experience in accounts receivable, with at least 1–2 years in a team lead role preferred. - Strong knowledge of ICD-10-CM, CPT, HCPCS, Medicare, Medicaid, Managed Care preferred. - Strong knowledge of AR processes and billing systems preferred. - Preferred experience with GE Centricity. - Preferred experience in Oncology billing. - Proficiency with Microsoft Office, especially Excel preferred. - Excellent analytical, organizational, and communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Customer service mindset and problem-solving skills. - Ability to resolve customer issues calmly and professionally with diplomacy and tact. - Ability to work independently with minimal supervision. - Experience in Accounts Receivables (IPA’s and Medi-Cal). - Familiarity with credit analysis and risk assessment. Requirements - Takes the lead in effectively applying and teaching new processes and skills in order to accomplish a wide variety of assignments. - Comprehensive knowledge in technical or specialty area. - Ability to apply knowledge beyond own areas of expertise. - Performs the most complex and technically challenging work within area of specialization. - Preempts potential problems and provides effective solutions for team. - Works independently to interpret and apply company procedures to complete work. - Provides guidance to less experienced team members. - May have team leader responsibilities but does not formally supervise. Benefits - Medical, dental and vision coverage. - Paid time off plan. - Health savings account (HSA). - 401k savings plan. - Access to wages before pay day with myFlexPay. - Flexible spending accounts (FSAs). - Short- and long-term disability coverage. - Work-Life resources. - Paid parental leave. - Healthy lifestyle programs.
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Role Description Join a team where your work truly matters. As a Collections Specialist, you will play a key role in supporting financial health for our patients and organization. You will be responsible for managing third-party billing and collections, ensuring timely and accurate payment of claims, and processing payer appeals. This role involves: - Investigating denials - Processing rejections - Identifying root causes of payment issues - Resolving discrepancies and maximizing reimbursement The ideal candidate will have knowledge of home infusion, medical billing practices, and payer reimbursement guidelines, as well as effective communication and critical thinking skills. The position requires: - Attention to detail - The ability to work independently - Proficiency with Microsoft 365 - Experience with ICD-10, CPT-4, HCPCS, and Medicare billing (preferred) Hours: Monday-Friday, 8am-4:30pm ET Responsibilities - Identify root cause of issues and demonstrate recommendations for corrective action steps to eliminate future occurrences of denials. - Identify trends or payment challenges and take action to support resolution and prevent future issues. - Process all Payer appeal requests within the time limit required by the Payer. - Process rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer. - Review patient information in appropriate system to determine why the claim is unpaid, if an adjustment is valid, and whether additional approval is required. - Identify errors, correct claims, and reprocess for reimbursement. - Review claim processing to determine proper payment has been issued. - Accurately identify adjustments needed and take proper action to prevent further adjustments. - Submission of claims investigations and reviewing payer contracts for reimbursement. - Communication with patients, payors, outside agencies, and public through telephone, electronic and written correspondence. - Review and analyze reports to track account activity and highlight opportunities for improvement. - Ensure all work meets quality assurance and benchmark standards set by the management team. - Work independently and as part of a team. - Document all collections activity in patient collections notes and AR Reports. Qualifications - High school diploma or equivalent. - 1+ year of experience in home infusion medical and/or billing practices. - Knowledge of Microsoft 365 products, including but not limited to Outlook, Teams, and Excel. - Excellent interpersonal, organizational, communication and effective critical thinking skills. - Experience with ICD-10, CPT-4, HCPCS, and medical terminology. - Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due. - Maintain confidentiality and practice discretion and caution when handling sensitive information. - Ability to read and interpret an EOB for accurate understanding of claim processing. Preferred Qualifications - HCN360 and CPR+ knowledge. - Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due. Benefits - Hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location. - Eligible to participate in an annual bonus plan. - Comprehensive range of benefits starting on day one, including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year and paid holidays.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Role Description Inviting applications for the role of Associate - Credit and Collections Analyst! In this role, the Credit and Collections Analyst collects and maintains basic credit information. Assists in review and verification of overdue accounts. Contacts customers to confirm outstanding payments and renews credit information to help minimize outstanding debts. Works under moderate supervision. - Monitors past due invoices and makes a high volume of collections contacts via phone, email, or customer portals. - Works with the customer to determine root cause of dispute for unpaid or short-paid invoices. - Identifies and documents detailed reasons. - Performs customer account reconciliations including research of unapplied cash and credits and unearned discounts. - Evaluates collectability of unearned cash discounts, finance charges, small dollar invoices, etc., and performs write-offs of uncollectable amounts within their level of authority. - Obtains appropriate credit information to rate credit worthiness of new and existing accounts within assigned portfolio. - Works cross-functionally with sales, operations, finance, contract administration, and customer master administration teams to gather and review documents including purchase orders and credit applications, and loads into contract tracking tool for approval by financial services management and partners. - Reviews orders on credit hold by assessing credit worthiness of customers including financial ratings, open invoices, in-process payments, and backlog, and makes recommendations for order release to supervisor. Qualifications - Bachelors - Accounting - Bachelors - Commerce - Bachelors - Economics - Bachelors - Finance - Masters - Finance Requirements - Accounts Payable Certification - F-Tec - Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB) - Certified Fraud Examiner (CFE) - ACFE - Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI) - Microsoft Certified: Power BI Data Analyst Associate - Microsoft Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.
LHH - Lee Hecht Harrison is a management consulting company working to help organizations “see the possibilities in their people.” As an employer, LHH values supporting flexibl
Senior Collections Specialist Location: Remote United States Accounting & Finance Contract to hire Job Description: We are seeking an experienced Remote Senior Collections Specialist to lead and manage complex collections activities across a diverse portfolio of customer accounts. This role is responsible for driving cash flow, reducing delinquency, and implementing effective collection strategies while maintaining strong customer relationships. The ideal candidate brings a strategic mindset, strong negotiation skills, and the ability to mentor junior team members. Key Responsibilities - Manage a portfolio of high-value or high-risk customer accounts and drive timely collection of outstanding balances - Analyze aging reports to prioritize collection efforts and reduce delinquency - Lead collection activities including outreach via phone, email, and written correspondence - Negotiate payment plans, settlements, and resolutions for delinquent accounts - Investigate and resolve billing discrepancies, disputes, and payment variances - Monitor credit risk and recommend account holds, escalations, or write-offs as needed - Prepare and maintain accurate customer records, collection notes, and reporting - Partner with internal teams (sales, accounting, customer service) to resolve account issues - Support month-end close by contributing reconciliations, reporting, and analysis - Develop and improve collection processes, policies, and performance metrics - Provide guidance and mentorship to junior collections staff and support team productivity - Collaborate with third-party collection agencies or legal teams on escalated accounts Qualifications - 4+ years of collections or accounts receivable experience, with exposure to complex or high-volume portfolios - Strong knowledge of collections strategies, aging analysis, and credit risk management - Proven ability to negotiate payment plans and resolve disputes effectively - Experience with ERP systems and advanced Excel skills (pivot tables, VLOOKUPs) - Excellent communication, organization, and problem-solving skills - Ability to manage multiple priorities in a fast-paced environment Preferred Experience - Experience leading or mentoring collections teams - Background in manufacturing, distribution, or B2B collections - Familiarity with credit policies, DSO metrics, and cash flow optimization Pay Details: $26.00 to $31.00 per hour Search managed by: Amaka Mozie Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: - The California Fair Chance Act - Los Angeles City Fair Chance Ordinance - Los Angeles County Fair Chance Ordinance for Employers - San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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