Clinical Research Remote Jobs in California (US)
This page tracks remote clinical research openings that are location-eligible for California.
This page tracks remote clinical research openings that are location-eligible for California.
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UnitedHealth Group is a healthcare and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of
Role Description The Clinical Review Dentist is a production role that supports the dental director on claims review. Strong knowledge of dental procedures, terminology and related dental codes along with strong computer and communication skills are crucial to this role. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. - Review of claims and supporting clinical data to provide accurate documentation for the dental director - Accurate interpretation of radiographs, intra-oral photographs and clinical narratives - Maintain organization and department defined standard of performance to meet metrics - Communication with provider offices in accordance with compliance regulations to discuss adverse clinical determinations and to request missing information - Independently manage individual queue assignments and workflow to meet deadlines, business needs and department and individual metrics - Acts as a liaison between our dental directors and provider offices to maintain provider/member satisfaction - Perform individual case review for appeals and grievances related to adverse determinations for dental services - Participate in peer-to-peer calls with dental providers The work hours for this position will be from 10 am-7 pm CST and will include 8 hours of coverage every 4th Saturday/Sunday. Working during the weekend will give you a day off during the week. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Dental degree from an Accredited Dental School - Active dental license - 7+ years of experience in clinical dentistry - 3+ years dental benefit plan experience with specific exposure to claim review and utilization management or comparable experience - Ability to pass a credentialing review for practice experience - Computer proficiency - Excellent business analytical and writing skills Requirements - Experience with Dental Compliance related to Federal Regulations - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Salary range from $112,700 to $193,200 annually based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Located in Oakland, California, Samuel Merritt University (SMU) is an accredited medical sciences school that provides nursing, occupational therapy, physical t
Title: Clinical Coordinator – PA Faculty - part-time Location: Hybrid - Oakland Part time Job Description: Job Description Summary: Join Samuel Merritt University as a Clinical Coordinator and Physician Assistant Faculty member, where you'll play a pivotal role in preparing the next generation of Physician Assistants. This hybrid position combines 60% clinical education administration with 40% teaching, scholarship, and service, offering the opportunity to shape both the clinical and academic experiences of PA students. Working closely with the Program Director and Director of Clinical Education, you will develop and maintain high-quality clinical rotation partnerships, support student success throughout the clinical year, and ensure compliance with ARC-PA accreditation standards. As a faculty member, you will teach, mentor, advise, and evaluate students while contributing to curriculum development, program assessment, accreditation efforts, and continuous improvement initiatives. We're seeking a collaborative educator and clinician who is passionate about student success, values relationship building with clinical partners, and thrives in a dynamic academic environment. The ideal candidate combines strong organizational and critical thinking skills with a commitment to excellence in teaching, scholarship, service, and the advancement of Physician Assistant education. Duties and Responsibilities: PRIMARY RESPONSIBILITIES - Clinical Coordinator - Assist Director of Clinical Education in the placement of students to meet supervised clinical experience requirements. - Helps maintain current relationships and find new rotation placements for students. - Performs on site clinical visits to ensure site is meeting compliance and to identify other potential placements. - Manage assigned students throughout clinical year, including required documentation, surveys, patient encounter logs, requested time off and attendance. - Communicate with preceptors remotely and in person requirements for support and compliance. - Supports contracts, preceptor eligibility, scheduling, EXXAT placement, student onboarding, and other logistics of rotations. - Supports rotation assessments, including examinations, preceptor surveys, student surveys, student evaluation of PA faculty (ACC/DCE) with support of ACC and Admin Asst. - Supports clinical year exams and reporting, including PACKRAT, End of Rotation, End of Curriculum exams. - Supports accreditation requirements related to clinical year, including SCPE clinical site list and ARC-PA portal updates, clinical assessment of learning outcomes, preceptor licensure and board certification. - Participate in clinical orientation during Pre-Clinical Preparation. - Helps to prepare and run End of Rotation in person call back days. - Maintain collaborative external relationships to facilitate valuable clinical experiences and community relationships. - PA Faculty - Provide classroom instruction preparing and presenting relevant, current course content as instructor of record and guest lectures in other courses as needed. - Developing, reviewing and revising as necessary the mission statement, goals and competencies of the program. - Participate in student recruitment, admission, and selection process. - Evaluating student performance. - Participate in curriculum committee, provide input to faculty in designing, implementing, coordinating and evaluating the curriculum. - Performing student advisement and academic counseling. - Participate with student remediation activities as required. - Support Program with data collection, analysis, and determination of actions for evaluation in the Program. ADDITIONAL RESPONSIBILITIES: - Faculty need to be available on site for students and events as necessary. - Compose, edit and continually review information for the PA Student Handbook. - Review educational literature and learning media to keep abreast of new teaching/learning strategies. - Help develop, implement and modify as necessary academic calendars for didactic students. - Help participate orientation program of incoming class. - Help coordinate, prepare, and administer preclinical summative examination, final summative examination, and OSCE examinations. - Effective budget management. - Help to monitor program academic integrity. - Help with student job placement and alumni relations. - Participates in various community and civic activities. - Participate in scholarly activity. The responsibilities are intended to be examples of duties and are not intended to be all-inclusive. There may be other duties as assigned. Assignments may be adjusted at the discretion of the Program Director and the Dean. Minimum Qualifications - Minimum of a Master's degree. - 2 years clinical experience or in teaching in an academic setting. - Excellent interpersonal skills. - Ability to utilize statistical software and apply analytics. - Strong critical thinking, organization, and problem solving skills. - Proficient written and verbal language skills. - Competent in working with MS Office Suite (Excel, Word, and PowerPoint). Preferred Qualifications - Nationally certified, state licensed physician assistant. - 2 years experience in teaching in an academic setting. - Actively practices medicine. - Expertise in clinical rotation curriculum. - Doctoral degree in health care related field. Office Location: Oakland Campus – Hybrid - This is a hybrid position based in Oakland, CA, requiring a combination of on-campus and remote work, with in-office attendance determined by operational needs, meetings, events, and team collaboration requirements. - Work is performed in both campus and remote settings, requiring the ability to effectively collaborate, communicate, and maintain productivity across multiple work environments and multidisciplinary teams. Mental/Physical Requirements: - This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person, video and by telephone, frequently operate standard office equipment, such as telephones and computers. Employee Status: Regular Exemption Status: United States of America (Exempt) Time Type: Part time Job Shift: Pay Range: Up to $63,000 [annually/exempt], depending on experience, qualifications, geographic location, and other relevant factors.
Northern Kentucky University, based in Highland Heights, Kentucky, is a public institution of higher learning located near Cincinnati, Ohio. With roots dating b
Position Title: Clinical Placement Specialist Location: United States Work Type: Remote, Full Time Job ID: JR100152 Job Description: The Clinical Placement Specialist supports the coordination and placement of Nurse Practitioner (NP) students into clinical rotations within the Master of Science in Nursing (MSN) program. This role is responsible for high volume preceptor outreach, managing placement data, ensuring student compliance, and collaborating with internal stakeholders to secure timely and appropriate clinical placements. The position is critical to maintaining accreditation standards and ensuring all students meet required clinical experience requirements. Primary Responsibilities - Conduct high-volume outreach to potential preceptors, initiating and maintaining communication to secure student clinical placements - Manage and monitor NP Preceptor email inbox, organizing and responding to inquiries within established timeframes - Develop and maintain detailed, term-specific spreadsheets to track student placement needs, including specialty, location, and compliance status - Coordinate student placements by tracking prior placements, current needs, and placement outcomes - Monitor and update placement statuses, including approvals, declines, and pending opportunities - Collaborate with the Student Placement Coordinator to track and address student compliance requirements using systems such as Sentry and Precheck - Maintain and update preceptor outreach data, ensuring accuracy of contact information, outreach efforts, and placement outcomes - Generate weekly reports on placement progress, including student placement status, compliance issues, and outstanding needs - Participate in team meetings to review student needs and identify placement opportunities - Communicate placement matches and required documentation to students and preceptors - Assist with managing Placement Graduate Assistant, providing guidance and support for outreach activities - Support leadership within Clinical Operations and Outreach with ongoing placement and reporting needs Knowledge Skills & Abilities - Strong organizational and time management skills with the ability to manage multiple priorities simultaneously - Excellent written and verbal communication skills, particularly in professional outreach and follow-up - Ability to perform high-volume outreach while maintaining attention to detail and accuracy - Proficiency in spreadsheet management and data tracking (e.g., Excel or similar tools) - Strong analytical skills to track, interpret, and report placement data - Ability to work collaboratively within a team environment and across departments - Problem-solving skills and ability to manage urgent placement needs effectively - High level of attention to detail, particularly in compliance tracking and documentation - Ability to maintain confidentiality and handle sensitive information Education & Experience - Minimum: Bachelor's degree; Healthcare administration, business administration, education, or a related field preferred - Minimum of 1-3 years of experience in healthcare, higher education, clinical coordination, recruitment or administrative support role - Experience with data tracking systems, Microsoft Office - Experience working with clinical placements, healthcare providers, Medatrax, or academic programs strongly preferred Posted Salary: Work Environment & Physical Demands: This position primarily operates in a remote environment and requires prolonged periods of sitting and working at a computer. The role involves repetitive tasks such as email communication and spreadsheet management. Occasional standing, walking, and light lifting (up to 10 pounds) may be required. The position also requires the ability to maintain focus and productivity during high-volume, detail-oriented work.
Role Description The Senior Clinical Trials Manager (Sr. CTM) will be a member of the client’s Clinical Operations team. - Oversight of activities - Manage complex Phase 1, 2, 3, and 4 clinical trials as part of a global clinical operations team. - Demonstrate oversight of CROs and work in a quality framework that supports confirmatory trials. - Provide direction and leadership in CRO and vendor selection and management. - Knowledge of regulatory start up process and planning in support of study start up. - Managing and maintaining high performing clinical teams. - Coordination of global clinical trials. - Provide technical expertise for the development of clinical documents (protocols, monitoring plans, clinical trials report, investigator brochures, etc.) and trial conduct. - Coordinate closely with Clinical Development, Biostatistics, Data Management, Drug Safety, Legal, Finance, Product Development, Project Management and Regulatory to ensure operational excellence. - Be responsible for and manage clinical research activity of Clinical Operations team. - Estimate, track and critically analyze vendor financial spend on study. - Analyze and develop action plans to address issues with investigational sites, CRAs, and CROs. - Provide guidance, direction, and management to site monitoring activity. - Coordinate patient enrollment activities and mitigation planning. - Coordinate study supplies with regulatory and clinical supplies functions. - Negotiate contracts with vendors of clinical trial services. - Review Informed Consent Forms, CRFs, and study related materials. - Plan and participate in investigator meetings. - Assist and support data query process. - Assure regulatory compliance of investigational sites with client’s SOPs and FDA and ICH guidelines. - Ensures trial master file is current and maintained. - Collaborate in the management of external vendors and contract research organizations to ensure efficient execution of clinical trials. - Collaborate in the development of programming specifications. Qualifications - Excellent oral and written communication skills and strong organizational abilities. - Proficiency with MS Office (e.g. Word, Excel, PowerPoint, Outlook). - Demonstrated ability to work independently and in a team environment. - Ability to prioritize and manage multiple tasks simultaneously. - Responsibilities may require a work schedule that may include working outside of “normal” work hours, in order to meet business demands. Requirements - Proven experience of clinical trial management. - Proven management of people in a matrixed environment. - Experience in CNS and/or oncology is preferred. - Management of global clinical trials. - Demonstrated working knowledge of GCP, ICH guidelines and FDA regulations. - Travel required. Must be willing to travel 15-25%, including international travel. - Proven track record with relevant clinical trials experience, including strong performance as a CRA in the pharmaceutical industry (i.e. biotechnology, pharmaceutical, CRO, medical device). Education - BA/BS, nursing degree, or advanced degree. Degree in the life sciences preferred.
Established in 1984, Rho is a full-service contract research - CRO organization that has developed an excellent reputation for providing an "unsurpassed degree
Role Description We are hiring a Clinical Team Lead! This is a permanent role to work remotely, with the expectation of occasional travel for site visits and client meetings. The Clinical Team Lead (CTL) is responsible for managing and maintaining ownership of the clinical operations aspects of assigned projects. This position is responsible for providing direction and training to CRAs assigned to the project. In addition, the CTL is responsible for the oversight of all operational aspects related to the planning and oversight of CRA and site performance. The CTL is responsible for ensuring that sites and CRAs operate in compliance with study protocols, ICH/GCP guidelines, and Federal Regulations. - Manages the end-to-end clinical execution of projects up to moderate complexity and scope and/or supports a senior-level CTL on more complex or larger scope projects, ensuring adherence to protocols, timelines, and regulatory requirements. - Oversees recruitment, study metrics monitoring, and documentation activities. With guidance, identifies issues and contributes to implementing solutions. - Ensure sites comply with Good Clinical Practice (GCP) and applicable regulations. - Collaborates with cross-functional teams (e.g., data management, regulatory, safety) to facilitate study deliverables. - Develops and manages clinical operation timelines, metrics, resourcing, budget and activities of projects up to moderate complexity and scope. May also support senior CTLs on more complex or larger scope projects. - Identifies potential risks and escalates to appropriate stakeholders, supporting collaboration and leading implementation of appropriate corrective actions and mitigation strategies. - Manages tracking and reconciliation of clinical budgets related to clinical operation activities such as monitoring visit and CRA allocation. Identifies potential budget variances and escalates to appropriate stakeholders to ensure timely corrective actions are taken and cost-effectiveness is maintained. - May assist with RFP strategic planning, budget development, and capabilities/response narratives. - Performs monthly assessment of CRA resourcing projections based on study parameters (e.g., active sites, projected Days On Site, upcoming milestones, etc.). Works with CRA Line Management to proactively confirm resourcing needs. - Serves as the lead clinical liaison among Clients, site staff, and internal teams on projects up to moderate complexity. - Leads internal and external meetings. - Manages routine Client communications and helps manage client expectations. - Communicates and works effectively with site staff, as needed, serving as an escalation point for CRAs as issues arise. - Leads CRAs and IHCRAs, including project training and onboarding. - Creates and conducts training sessions including investigator meetings, conferences, and team training. - Provides constructive performance feedback on CRAs/IHCRAs to line managers and project leads. - May participate in Bid Defense Meetings to present clinical operation and monitoring strategy. - Participates in upfront Protocol Deviation planning and identification, in support of finalization and maintenance of Protocol Deviation Plan and related activities. - Manages protocol deviation review and reconciliation throughout the study, ensuring timely documentation and resolution in collaboration with cross-functional teams and Client for review and approval on projects of up to moderate complexity. - Supports the identification and continuous assessment of clinical risks throughout the study and contributes to the development and implementation of risk mitigations on projects of up to moderate complexity. - Provides skilled review and development of study protocols and study-related documents and materials (e.g., clinical monitoring plan, protocol deviation plan, case report forms). - Oversees and performs on-site Quality Compliance Visits to review data across CRAs using a targeted, adaptive and/or risk-based approach focused on critical and safety related data points. Identifies trends and potential quality issues, escalating as appropriate. Collaborates with CRAs and study teams to implement corrective and preventive actions. Qualifications - Bachelor's Degree, preferably in a life science, nursing, pharmacy or related field. - 5 years of clinical research experience within the CRO, pharmaceutical, or biotechnology industry. - At least 2 years of experience working as a clinical team lead preferred. - At least 2 years of on-site monitoring experience. - Proven leadership capabilities with experience in leading teams within a CRO or pharmaceutical setting. - Strong knowledge of GCP and regulatory requirements, as well as familiarity with clinical trial processes and documentation. - Excellent interpersonal and communication skills, able to build relationships with clients and teams. - Demonstrated ability to manage multiple priorities and deliver on deadlines in a fast-paced environment. - A proactive, solutions-oriented mindset with the ability to drive decisions and lead initiatives. - Experience using clinical trial management software and EDC systems. Benefits - Flexibility: We encourage a work-life balance that allows employees to bring their best selves to work while being passionate about their lives outside work.
Finding Answers Through Quality Genetic Testing
• Interpreting diagnostic test results • Review and summary of relevant medical literature • Review and summary of clinical information • Apply variant classification guidelines for assay findings • Follow report generation protocols to meet requirements for quality and turnaround time • Attend trainings for the reporting protocols applicable to the specific position or specialty • Become knowledgeable in the information technology systems needed to perform tasks relevant to the specific position • Work towards expertise in clinical and technical aspects relevant to the specific position • Interpret clinical diagnostic testing results in accordance with established SOPs • Variant assessment and classification • Independently draft clear, accurate clinical testing result reports
Louisville, Kentucky-based Humana is a leading healthcare company that offers a variety of health, wellness, and insurance products and services designed to off
Role Description Become a part of our caring community as a Senior Stars Improvement, Clinical Professional. This work focuses on areas of clinical emphasis and begins to influence the department’s strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. - Continue to focus efforts and identify opportunities on performance improvement for assigned providers. - Actively engages provider during virtual visits to facilitate education, HEDIS outcomes, care of members, and bi-directional feedback. - Attends JOCs with providers and participates in active discussions on HEDIS, member care, and clinical/quality outcomes. - Communicate clinical quality initiatives to assigned providers. - Educate and assist providers in reducing potential preventable events. - Educate providers and staff about Medicaid Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey. Qualifications - FL RN License - Must reside in the state of Florida - Bachelor's degree in nursing - Experience with Medicare, Medicaid, or dual eligible populations - Prior experience in a fast-paced insurance or health care setting - Understanding of healthcare quality measures STARS, HEDIS, etc. - Experience collaborating with cross-functional teams - Comprehensive knowledge of Microsoft Office Word, Excel, and PowerPoint - Proven analytical skills - Excellent communication skills, both oral and written Requirements - To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested. - In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - Occasional travel to Humana's offices for training or meetings may be required. Benefits - Competitive benefits that support whole-person well-being. - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities. Company Description Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it.
At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.
Role Description This role provides financial analysis and support for clinical research trials including related negotiations and budget development. - Develop, coordinate and negotiate clinical research budgets including for National Institutes of Health (NIH) and pharmaceutical sponsored clinical trials. - Resolve issues related to trial budgets, billing, milestones and related payments. - Serve as the budgeting resource for clinical projects and studies. - Assist with study feasibility assessment and resource verification. - Review payment terms, assist in invoicing studies and document all communications. - Train clinical research finance analysis staff, and prepare presentations. Qualifications - Bachelor's Degree - Required - At least five (5) years of financial experience - Required - At least three (3) years of clinical, research or healthcare related experience - Required - At least three (3) years of budgeting or cost planning experience - Preferred - At least three (3) years of medical coverage (Medicaid) analysis - Preferred Requirements - Intermediate knowledge of regulations regarding participant welfare in research including Institutional Review Board (IRB), Food and Drug Administration guidelines (FDA), reporting requirements for adverse events, and elements of informed consent. - Intermediate knowledge of clinical regulations and guidelines including the International Conference on Harmonisation - Good Clinical Practices (ICH/GCP). - Intermediate knowledge of research protocols and related government regulations. - Intermediate proficiency in clinical trial management system software (CTMS). - Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint). - Excellent verbal and written communications skills. - Excellent critical thinking / problem-solving skills. - Excellent interpersonal skills. - Strong organizational skills. - Strong time management skills. - Ability to maintain confidentiality and professionalism. - Ability to collaborate with stakeholders at all levels. Benefits - Salary Range: $76,100.00 - $97,000.00 Annually - Factors such as skills and experience could result in an offer above the salary range noted in this job posting.
Headquartered in Bethlehem, Pennsylvania, St. Luke's University Health Network - SLUHN is a nationally recognized nonprofit network of health organizations, hos
Role Description The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) and Patient Engagement Partners (PEPs) to deliver an exceptional patient experience in an afterhours setting. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training. - Oversees a team of Patient Engagement Partners (PEPs) and Clinical Triage Specialists-RN which serves as a resource and Subject Matter Expert (SME) for other team members and internal customers. - Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues. - Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels. - Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances to Manager, Connect to Care-Access Center. - Collaborates with Manager, Connect to Care – Access Center and Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels. - Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently. - Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity. - Analyzes current procedures, bringing suggestions for improvement to the attention of the Manager, Connect to Care-Access Center. - Collaborates with practices and PODs to maintain connection while serving as a point of contact for specialty team matters. - Other related duties as assigned. Qualifications - Graduate of an accredited nursing program. - Active Pennsylvania Nursing License. - Active New Jersey Nursing License or ability to obtain within 90 days. - Bachelor’s degree in Nursing (preferred). Requirements - Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. - Electronic Medical Record system experience required. - Epic experience preferred. - Previous contact center experience preferred. - Previous management experience preferred. - Strong business acumen. - Skilled in all forms of communication. - Effectively able to develop self and others. - Leadership presence/EQ, presents as a composed and competent leader. - Quality focused. - Exudes patient and customer service focus. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.
Headquartered in Bethlehem, Pennsylvania, St. Luke's University Health Network - SLUHN is a nationally recognized nonprofit network of health organizations, hos
Role Description The Supervisor, Clinical Triage (RN) is responsible for successfully managing a team of Clinical Triage Specialists (CTSs) and Patient Engagement Partners (PEPs) to deliver an exceptional patient experience in an afterhours setting. The Supervisor will ensure patients receive appropriate clinical triage advice using approved protocols and guidance. This role will also perform mentoring and leadership support to the team such as providing performance feedback, resolving queries, and day-to-day training. Job Duties and Responsibilities: - Oversees a team of Patient Engagement Partners (PEPs) and Clinical Triage Specialists-RN which serves as a resource and Subject Matter Expert (SME) for other team members and internal customers. - Researches complex issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues. - Effectively collaborates and maintains close relations with Medication Management Supervisors to ensure an appropriate streamlined process remains in place for responding to clinical patient messages. - Serves as an escalation point for clinical patient issues and other POD team members requiring clinical support, and provides clinical advice based on clinical protocols and procedures. - Monitors productivity, clinical protocol adherence, and quality standards and proactively works to achieve defined service levels. - Monitors activity, performance and call quality to facilitate recognition, coaching/feedback, and escalation of variances to Manager, Connect to Care-Access Center. - Collaborates with Manager, Connect to Care – Access Center and Workforce Management Analyst to effectively plan, optimize staffing and flex daily staffing, and monitor supply and demand in order to maintain service levels. - Ensures PEPs and CTSs are properly equipped with necessary technology, resources, and tools required to address patient inquiries and/or triage patients and address clinical patient messages efficiently. - Provides clinical leadership to CTSs; regularly provides coaching and feedback to their team members for ongoing improvement and fosters a culture of collaboration and inclusivity. - Analyzes current procedures, bringing suggestions for improvement to the attention of the Manager, Connect to Care-Access Center. - Collaborates with practices and PODs to maintain connection while serving as a point of contact for specialty team matters. - Other related duties as assigned. Qualifications - Graduate of an accredited nursing program. - Active Pennsylvania Nursing License. - Active New Jersey Nursing License or ability to obtain within 90 days. - Bachelor’s degree in Nursing (preferred). Requirements - Minimum 3+ years recent clinical experience in a physician office, home health, critical care and/or emergency room required. - Electronic Medical Record system experience required. - Epic experience preferred. - Previous contact center experience preferred. - Previous management experience preferred. - Strong business acumen. - Skilled in all forms of communication. - Effectively able to develop self and others. - Leadership presence/EQ, presents as a composed and competent leader. - Quality focused. - Exudes patient and customer service focus. - Ability to work from home in accordance with the Network Work from Home Policy if needed. Company Description St. Luke's University Health Network is an Equal Opportunity Employer.
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