Call Center Representative Remote Jobs in Massachusetts (US)
This page tracks remote call center representative openings that are location-eligible for Massachusetts.
This page tracks remote call center representative openings that are location-eligible for Massachusetts.
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Beekeeper's Naturals is reinventing the medicine cabinet with clean remedies powered by nature and proven by science.
• Make high-volume outbound calls to qualified kratom-aware retail leads — convenience stores, smoke shops, and head shops — and close first orders through the B2B Shopify portal. • Manage every lead from first contact through close, logging all activity in CRM with accuracy and discipline. Your pipeline is your business. • Execute consistent, high-output daily dial activity. This is a results-through-volume role — you must be comfortable making 80–100+ calls per day. • When a prospect says call back next week — call back next week. Consistent follow-through is the difference between a good rep and a great one. • Introduce new accounts to the full VivaZen product line. Closing on one SKU is the floor, not the ceiling. • Maintain 90%+ CRM accuracy on all call activity, lead stages, and order entries. Your data is your book of business. • Work with Coral and Colin to improve your close rate, refine your pitch, and accelerate your path to the Order Desk.
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
Role Description The Maintenance Control Center Supervisor is a key member of Viasat’s Commercial Airline Support team, which helps deliver and maintain Viasat’s best-in-class “Viasat In-Flight Connectivity (IFC)” services to our Commercial Airline customers. The Maintenance Control Supervisor also plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations and maintenance of the Viasat onboard In-Flight Connectivity solution. This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders. The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment troubleshooting and testing. The critical nature of the work requires good judgment, initiative, and specialized technical expertise to understand problems and develop recommended solutions. - Supervising a team of controllers and satcom specialists engaged in maintaining the IFEC system as well as analysis and troubleshooting of the installed Viasat system. - Planning of maintenance actions and implementation for the installed fleet of aircraft. - Requires knowledge of theory and practices of inflight connectivity systems. - Initiates and communicates a variety of administrative personnel actions (e.g., Performance Reviews, scheduling and/or approving OT, PTO, and disciplinary actions). - Coordinates the Day-to-Day operation of employees on assigned shift, assigning, monitoring and reviewing progress and accuracy of work, directing efforts and providing technical guidance on complex issues. - Oversees the day-to-day operations of the Maintenance Control team and works cross-functionally with Airline Operations, Engineering, Account Management, and others as applicable. - Responsible for training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies. - Has a comprehensive understanding of internal and external operational procedures and processes and applies them to the completion of complex technical assignments. - Ensure Daily Airline Reports are accurate and functional for the morning leadership review. - Will oversee reporting and communication to the airline partners on the respective shifts. - Capable of managing the MCC Daily Operation Morning Meeting on behalf of the Manager of Maintenance Control. - Any other activities as designated by the Manager of Maintenance Control. Qualifications - 5+ years SATCOM experience. - Proven ability to communicate, escalate and collaborate organization wide and to external vendors and customers. - Exhibit ability to effectively communicate cross organizationally and externally. - Proven leadership qualities and strong communication skills. - Successfully able to identify, lead and execute complex departmental projects, and those assigned by Manager CSC with minimum supervision. - Up to 10% travel to other Viasat offices, customer locations and airline maintenance locations, and hold a valid Passport. Requirements - Prior experience with RF Satellite or Wireless Communication Systems. - Bachelor’s degree or equivalent experience. - Prior experience working with Linux/Unix. - Experience with hardware and software elements involved in IP networking and satellite communications. Benefits - Salary range: $93,000.00 - $147,000.00 / annually. - For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $115,500.00 - $173,500.00 / annually. - Base pay may vary depending on job-related knowledge, skills, and experience. - Additional cash or stock incentives may be provided as part of the compensation package. - A range of medical, financial, and/or other benefits, dependent on the position offered. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this online application, please click here .
We are an Equal Opportunity/Protected Veteran/Disabled Employer. This opportunity is open to remote work in the following approved states: AL, FL, GA, ID, IN, IO, KS, LA, MS, NE, NC, ND, OH, PA, SC, TN, TX, UT, WV, WI, WY. Specific counties and cities within these states may require additional approval. In FL and PA in-office and hybrid work may also be available.
Role Description This position is accountable for safeguarding the Medicare Trust Fund via the timely and accurate recovery of overpaid or erroneously paid Medicare claims through depositing and recording of cash (negotiable instruments) into multiple bank accounts and into the accounting system(s). Duties include performing claims adjustments, issuing refunds, offsetting claims payments, creating extended repayment schedules, sending referrals to Treasury and verbal and written communications with appropriate entities. Incumbents are expected to participate in opportunities to learn new debt recovery functions and to work multiple workloads that can change frequently. Essential Responsibilities - The Financial Representative 2's time will be spent on moderately complex financial transactions that have a direct impact to financial statements and providers. - These transactions include Accounts Receivable and non-claim Accounts Payable, which are subject to numerous external audits. - Due to strict timeliness and accuracy standards, transactions require the utmost accuracy and completeness. - Outlined below are workloads; this does not encompass all workloads. Employees will begin with one or more workloads and will have the opportunity to be involved in more as their career progresses. Cash Receipts Solicited, Unsolicited Non-Medicare Secondary Payer (MSP): (35%) - Analyzes, researches and interprets standard/nonstandard and miscellaneous documentation received from the customer to apply solicited and unsolicited refunds received. - Determines appropriate steps to take, including but not limited to, interest owed, debt status, and appropriate resolution of cash receipts. - Performs claims and other insurance research in multiple systems, performs phone development for additional information or clarification of information received. - Performs claim history function including archive retrieval, adjustment(s), and resolves adjustment suspension. - Applies solicited and unsolicited cash receipt(s) refunded to appropriate account receivables (ARs) in Healthcare Integrated General Ledger and Accounting System (HIGLAS). This includes calculating and initiating payments for excess refunds as appropriate. Perform Appeals Activities: (30%) - Analyzes, researches, and processes overpayment appeal notices and decisions. Ceases recoupments of appeals and sends notification letters. - Determines appropriate steps to take regarding debt after appeal decision(s) are made, including reinstating of recoupment eligibility, calculating and initiating payments to refund collections of principal and interest amounts and adjusting of Accounts Receivable (AR) balances. - Generates and issues notification and revised demand letters to debtors as appropriate. Perform Collection Activities: (10%) - Generates and issues overpayment letters. Researches and works correspondence from other contractors/entities. - Documents and maintains accurate records in appropriate systems. - Analyzes, researches, and responds to correspondence. - Initiates collection calls to debtors on past due balances. - Performs research of historic and current overpayment debts as well as payments to Medicare Providers and Beneficiaries. - Analyzes, researches, and processes Immediate Offset requests. Deposit/Allocate/Control Incoming Cash Receipts: (10%) - Reconciles physical checks to internal systems and deposits checks using bank supplied hardware and software within stringent CMS timeframes. - Uploads check data into HIGLAS. - Performs corrections on deposits, processes, voids and reissues payments including undeliverable checks, Do Not Forward, and Automated Clearing House (ACH) returns. - Completes steps associated with transferring monies between contractors. - Reconciles batch deposits between internal systems, bank and HIGLAS. Miscellaneous Duties: (10%) - Creates Financial Transactions related to Accounts Payable (AP) and Accounts Receivable (AR). - Participates in meetings and work groups as needed. - Compiles and analyzes data and reports. - Participates and assists in trainings. - Collaborates with internal departments as necessary to resolve any identified discrepancies. Perform PARD Support Activities: (5%) - Performs disbursement and collection activities for Provider Audit determinations by establishing Manual Accounts Receivables, Accounts Payable (AP) and performing manual netting. - Inputs changes related to Periodic Interim Payment/Pass-Thru biweekly payments. - Initiates/Releases Cost Report and Credit Balance holds. - Performs credit balance activities including establishing AR's, generating and sending letters. Qualifications - High School diploma or GED - 2 years' related work experience in one or more of the following: banking, including customer service, transaction processing; financial transactions including but not limited to accounts receivable, accounts payable, balancing registers, cashiering, billing, invoicing and collections; insurance including claims processing, customer service, administrative supports, etc. - Experience working with Microsoft Office products such as Excel, Outlook and Word - Experience with numeracy skills: adding, subtracting, multiplying, dividing, comparing numbers - Experience preparing, revising, and editing grammatically correct written responses to correspondence - Experience effectively managing time, prioritizing work, and adjusting to changing priorities to meet deadlines - Experience following written procedures or guidance - Demonstrated analytical, organizational, problem solving, reading comprehension and decision-making skills - Demonstrated flexibility and willingness to transition between various functions - Demonstrated written, verbal and interpersonal communications skills Requirements - Experience working in Medicare or other insurance experience - Experience performing in-depth research in areas such as online manuals, payment and financial systems, network drive filing systems - Experience working in a production environment and handling multiple, changing priorities - Experience handling unique/new workloads that arise from external changes - Experience navigating multiple systems and screens - Experience using Healthcare Integrated General Ledger and Accounting System (HIGLAS), Multi Carrier System (MCS), Fiscal Intermediary Shared System (FISS), Debt Recovery Connect (DRC), OMNI, System for Tracking Audit and Reimbursement (STAR), Overpayment Appeals Tracking System (OATS), EDoc or any accounting system Benefits - Medical, dental, vision, life and supplemental insurance plans effective the first day of the month following date of hire - Short- and long-term disability benefits - 401(k) plan with company match and immediate vesting - Free telehealth benefits - Free gym memberships - Employee Incentive Plan - Employee Assistance Program - Rewards and Recognition Programs - Paid Time Off and Paid Sick Leave Company Description We are an Equal Opportunity/Protected Veteran/Disabled Employer. This opportunity is open to remote work in the following approved states: AL, FL, GA, ID, IN, IO, KS, LA, MS, NE, NC, ND, OH, PA, SC, TN, TX, UT, WV, WI, WY. Specific counties and cities within these states may require additional approval. In FL and PA in-office and hybrid work may also be available.
Role Description The Patient Contact Center Representative is a vital member of our pharmacy support team, acting as a frontline point of contact between Mosaic Pharmacy Service and our patients. Working within a dynamic contact center environment, you will handle a high volume of inbound and outbound calls with professionalism, empathy, and a commitment to providing outstanding service. Your primary responsibilities include: - Engaging with Mosaic patients and helping them understand and navigate their medication regimens. - Routing calls to appropriate pharmacy staff and resolving routine inquiries. - Ensuring patients receive timely follow-up communication. - Using a variety of technology systems, including contact center telephony software, electronic health records (EHR), and internal pharmacy systems to log interactions, track patient progress, and coordinate care. - Following call scripts and compliance protocols while adapting communication style to meet the needs of each unique patient. - Updating patient records and escalating complex clinical concerns to pharmacists or pharmacy technicians. - Educating patients on the value of Mosaic’s medication management services and providing reassurance through ongoing check-ins. Qualifications - Ability to adhere to a structured daily schedule, including designated start times, breaks, lunch, and end times. - Interest in working in a fast-paced, goal-oriented outbound and inbound contact center environment. - Proven ability to manage a high volume of calls while consistently meeting performance targets. - Comfortable following standardized scripts to ensure clarity, consistency, and compliance. - Collaborative mindset with a willingness to work closely with team members to support shared objectives. - Exceptional attention to detail and strong written communication skills for accurate documentation. - Proficiency in Microsoft Office Outlook and Teams and the ability to quickly learn and adapt to new software systems. - Ability to work independently from a home-based office and handle continuous inbound and outbound calls throughout the workday. - Understanding of and commitment to meeting daily and weekly contact center metrics (e.g., call volume, appointment setting, quality standards). - Familiarity with the healthcare industry and compliance regulations, including HIPAA guidelines. - Strong, conversational communication style with the ability to build rapport and handle patient interactions with professionalism and empathy. - Accurate data entry skills and strong organizational abilities to manage and document interactions effectively. Requirements - High School Diploma, GED, or equivalent is required. - At least 1 year of contact center, patient-facing provider (doctor) office, or customer service experience is required. - Prior experience with CRM systems, data entry skills, enrollment communications, and quickly learning online management software platforms while multi-tasking on calls strongly preferred. - Pharmacy experience preferred. Benefits - Annual accrual of 160 hours of Paid Time Off. - 401(k) Plan with employer matching contribution. - Health, dental, vision insurance. - Health savings account (HSA). - Life insurance. Additional Matters - This is a full-time position. - Employee will work remotely from home. - Days worked are Monday through Friday; 40 hours worked per week with shifts between the hours of 8:00 am and 7:30 pm Eastern time and Saturday 9:00 am-1:00 pm. Schedule assigned upon hire. - Bilingual/English+Spanish fluency is a plus. - Qualified applicants must have reliable Internet service (with a minimum of 100 Mbps) and ethernet access at home. Mosaic will provide equipment (keyboard, monitor, laptop computer, headset, etc.). - All applicants must provide their own workspace furniture and ensure a secure, quiet workspace free from personal distractions and interruptions. - If you experience performance or technology issues and are within 30 miles of Sterling, Virginia, you may be asked to come on site for further training and technology support. - Employee will be required to sign acknowledgment of these job requirements.
Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a health insurance plan, l
Title: Remote CPE/PreOp Eval Nurse - Faulkner Location: Jamaica Plain-MA Job Description: time type Part time job requisition id RQ4065451 Site: Brigham and Women's Faulkner Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary The Preoperative Evaluation Registered Nurse is responsible for conducting comprehensive preoperative assessments to ensure patients are medically optimized and fully prepared for their scheduled surgical or procedural care. This role involves patient education, coordination with interdisciplinary teams, and meticulous review of medical histories, diagnostics, and perioperative requirements. The Pre-Op Eval RN promotes patient safety, supports evidence-based practice, and contributes to a positive patient experience throughout the surgical pathway. Key Responsibilities Perform thorough preoperative nursing assessments, including medical history review, medication reconciliation, allergy verification, and evaluation of comorbid conditions. Review and ensure completion of all required preoperative testing (laboratory work, imaging, EKGs, consults) according to established clinical guidelines. Identify potential risk factors and collaborate with anesthesia, surgery, and other providers to address concerns and optimize patient readiness. Provide clear, comprehensive patient education regarding preoperative instructions, medication management, NPO guidelines, and perioperative expectations. Document all assessments, interventions, and communications accurately within the electronic medical record (EMR). Communicate effectively with surgeons’ offices, anesthesia teams, and ancillary departments to clarify orders, missing documentation, or patient-specific needs. Triage and respond to patient inquiries related to preoperative preparation and coordinate follow-up as needed. Participate in continuous quality improvement initiatives, ensuring compliance with regulatory standards and institutional policies. Support patient safety initiatives, including infection prevention, accurate patient identification, and confirmation of surgical readiness. Maintain current knowledge of clinical best practices, surgical protocols, and perioperative guidelines. Qualifications Current Registered Nurse (RN) license in good standing. Bachelor of Science in Nursing (BSN) preferred. PACU/PreOp or PreOP eval nursing experience required Strong critical thinking, assessment, and clinical judgment skills. Excellent communication, patient education, and interdisciplinary collaboration abilities. Proficiency with electronic medical record systems and strong organizational/documentation skills. Adheres to all I.C.A.R.E. standards. The RN must show evidence of the basic analytic thinking necessary to care for a group of patients. Must demonstrate observational skills and the ability to set priorities. Must be able to function under stress with good interpersonal and communication skills. Must demonstrate effective skills in applying hospital standards in area of service, team work, communication, respect for others, and time/priority management. Additional Job Details (if applicable) About Brigham and Women's Faulkner Hospital Brigham and Women's Faulkner Hospital is a non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in a wide variety of specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At Brigham and Women’s Faulkner Hospital, we believe that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next generation of providers, our patients, and those we may never meet, are at the center of everything we do. If you’re looking for more than a career, join Brigham and Women’s Faulkner Hospital. Our patients call it better care. Our employees call it home. Remote Type Remote Work Location 1153 Centre Street Scheduled Weekly Hours 30 Employee Type Regular Work Shift Day (United States of America) Pay Range $41.36 - $100.00/Hourly Grade RN3500 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Role Description As our Patient Services Professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will: - Expertly manage phone customer service. - Distribute communications and handle patient information like demographics, insurance verification, and appointment scheduling. - Process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. - Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.). - Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy. - Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers. - Update patients of the status of their referral or authorizations. - Answer, screen, and process a high volume of incoming calls in a professional manner. - Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers. - Utilize and adhere to a phone script, clinical decision trees, and scheduling criteria following department guidelines. - Communicate complex exam preparation instructions to patients and internal and external ordering physicians' offices in a courteous manner. Qualifications - Exceptional communication skills. - Meticulous attention to detail. - Strong organizational skills. - System proficiency. - Proactive service and adaptability. - Responsible handling of information. Requirements - Must live in Arizona or Nevada. - High School Graduate and minimum of two (2) years experience in a patient-focused healthcare environment, upon hire or High School GED, upon hire. - Experience in a high volume multichannel contact center. - Experience with computer systems required, including office Windows-based programs and web-based applications. Preferred - 1 year of higher education, some college. - Experience with electronic data management program and EMR.
SIRVA, Inc. and its subsidiaries form the largest group of international relocation solution providers in the world. The company maintains headquarters near Chicago in Oakland Terr
Role Description As a Call Centre Sales Associate, you will be engaging with individuals who have already expressed interest in our products. These are warm leads, meaning your focus will be on building rapport, understanding needs, and confidently guiding customers to the right solution. - Take and make calls, as well as respond to incoming enquiries via email - Engage with potential customers who have submitted an interest in our products - Deliver exceptional, friendly, and professional customer service at every touchpoint - Clearly articulate the value of Sirva’s new product offering - Convert enquiries into confirmed customers through effective sales techniques - Manage and track customer interactions accurately within our systems Qualifications - Strong background in sales, particularly in a call center or inside sales environment, OR - Outstanding customer service experience motivated to step into a sales-focused role - A natural ability to build rapport and influence over the phone and in writing - Confidence in converting warm leads into successful outcomes - A results-driven mindset with a passion for achieving targets - Strong communication skills and a positive, resilient attitude - Comfort working in a dynamic, evolving environment as we scale this new offering Requirements - Be part of a newly launched product offering with real growth potential - Join a business at a key moment of transformation and investment - Work in a supportive, collaborative team where your contribution makes an immediate impact - Develop your sales career with opportunities to grow as the function expands Benefits - Salary Range: $23-28/hour base pay + sales commission structure - Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. - Final compensation will be determined during the hiring process based on these considerations. - For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range.
Role Description This job is responsible for assisting patients by communicating with insurance payors via various methods (i.e. telephone, fax, internet) to determine eligible benefits and acquiring Pre-Certification(s) when deemed necessary by the insurance payor. Additionally responsible for communicating the liability to the patient after the Pre-Certification has been obtained and ensuring the Pre-Service process has been completed in advance of the patient’s arrival for scheduled service(s). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. Qualifications - Required: High School diploma or equivalent - Preferred: Associates Degree or Bachelor Degree Requirements - Required: 1 year related experience in related hospital, clinic, medical office, business services/revenue cycle, front line registration, financial counseling, banking and/or customer service related job - Preferred: Experience with EPIC - Must have computer skills and dexterity required for data entry and retrieval of patient information. - Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. - Must be proficient with Windows-style applications, keyboard, and various software packages specific to role. - Strong interpersonal skills. - Ability to multi-task. - Ability to perform effectively in a fast-paced ever-changing environment. - Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations. - Reliable transportation to travel to other facilities to fill in as needed. Benefits - Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. - This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Physical and Environmental Demands - Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. - Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. - The incumbent has no occupational risk for exposure to communicable diseases. - There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment.
Zebra Technologies, or simply Zebra, is an information technology and services company that provides a performance edge to individuals and companies on the fron
Role Description As a member of Zebra’s Command Center Team, the Specialist will work closely with our Game Day Operations (GDOps) team to provide remote technical support for Zebra’s player tracking system. - Participate in game and venue remote monitoring, problem resolution, and GDOps support, as necessary. - Perform data capture tasks. - Utilize Command Center tools to execute post-game data audits, player participation audits, velocity validation, and other similar deliverables and activities. - Support Command Center projects and workflows. - Remotely verify location system operation and performance. - Monitor system performance. - Opportunities for Data Analysis and Research (if interested). Qualifications - Bachelor's degree or equivalent work experience. - 1+ year's of work experience. - General Football knowledge required. - Weekend hours are required (Sundays specifically) approximately 10 hours a week. Requirements - Bachelor's degree, or in progress. - Advanced knowledge of NFL Gameplay. - Ability to maintain professionalism in high intensity environments. - Proficient computer system, networking and application skills. - Excellent verbal and written communications skills. - Problem analysis and resolution skills. - Strong organizational skills preferred. Benefits - Comprehensive and competitive benefits program including healthcare, wellness, inclusion networks, and continued learning and development offerings. - Community service days. - Traditional insurances, compensation, parental leave, employee assistance program, and paid time off offerings depending on the country where you work. - Salary offered will vary depending on your location, job-related skills, knowledge, and experience. - All Zebra roles are eligible for cash incentive programs. - Some roles may also be eligible for long-term incentive equity awards.
Role Description We are seeking dedicated, customer-focused individuals to join our team as Virtual Call Center Agents. In this remote position, you will handle inbound and/or outbound calls, respond to customer inquiries, resolve issues, and provide exceptional service. Multiple day and night shift schedules are available to fit your needs. - Answer a high volume of inbound calls or initiate outbound calls as needed - Assist customers with account questions, billing, orders, scheduling, or service inquiries - Provide accurate, clear, and friendly communication across phone, email, and/or chat - Troubleshoot product or service issues and offer effective solutions - Use company software (CRM systems) to update customer records - Follow scripts, quality guidelines, and compliance rules - Escalate complicated issues to supervisors or specialized teams - Meet performance goals related to customer satisfaction, call handling time, and first-call resolution - Maintain professionalism, patience, and empathy during all interactions - Stay up to date on product knowledge, policy updates, and process changes - Work independently while staying connected with the team through virtual tools Qualifications - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving and active listening skills - Ability to remain calm in stressful or high-volume situations - Comfortable using computers, multiple screens, and customer service software - Ability to type 30–40+ WPM - Reliable high-speed internet connection - Quiet, distraction-free home workspace - Ability to work day, evening, or night shifts as assigned - Previous call center or customer service experience - Experience with CRM tools (e.g., Zendesk, Salesforce, Freshdesk) - Bilingual (English + Spanish/French/other languages) - Remote work experience Benefits - Health, dental, and vision insurance - Paid time off (PTO) - 401(k) or retirement plan - Paid holidays - Employee assistance program - Advancement opportunities - Equipment provided
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