Cennox

• Provide guidance and support to your technicians while keeping your technicians on track to meet regular production goals • Overseeing operational expenses and meeting monthly budget goals by enacting cost-effective production action plans • Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals • Manage and monitor monthly field production, workflow, and deadlines • Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary • Prepare weekly production reports for review by supervisor • Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary • Utilize a proprietary website to manage the successful completion of thousands of work orders each month • Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility • Cultivate and track technicians’ work progress • Manage special projects within the region and the manpower that is assigned them • Act as liaison between your team and headquarters to create effective resolutions to field issues • Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc) • Oversee the development and training of your team • Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians • Maintain an understanding of all varieties of work currently undertaken by Cennox • Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances • Perform other duties as assigned

• Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals. • Manage and monitor monthly field production, workflow, and deadlines. • Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary. • Prepare weekly production reports for review by supervisor. • Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary. • Utilize a proprietary website to manage the successful completion of thousands of work orders each month. • Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility. • Cultivate and track technicians’ work progress. • Manage special projects within the region and the manpower that is assigned them. • Act as liaison between your team and headquarters to create effective resolutions to field issues. • Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc). • Oversee the development and training of your team. • Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians. • Maintain an understanding of all varieties of work currently undertaken by Cennox. • Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances. • Perform other duties as assigned.

• Process payroll on a biweekly schedule including multiple pay cycles using ADP. • Accurately calculate wages, deductions, overtime, bonuses, and commissions. • Ensure compliance with federal, state, and local payroll laws. • Prepare and distribute detailed reports to relevant departments. • Serve as the primary point of contact for employee inquiries regarding payroll. • Maintain and update payroll systems with employee information, pay structures, and tax settings.

• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact. • Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel. • Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations. • Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner. • Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. • Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. • Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction.

Position Summary: The IT Incident Manager is responsible for the end-to-end coordination and management of all incoming support requests across the organization’s IT tracking systems. This role ensures incidents are properly triaged, prioritized, assigned, and resolved within agreed SLAs. The ideal candidate is a detail-oriented leader with strong analytical skills who can evaluate severity, ROI, and completeness of requests and collaborate across multiple IT functions—including traditional IT support, software development, and ERP configuration/support. Duties and Responsibilities: - Monitor and triage all incoming support requests logged in various IT tracking systems (e.g., Freshservice, custom issue log, direct requests from stakeholders). - Validate request completeness and ensure all required details are captured. - Assess each incident for severity, business impact, and completeness. - Determine appropriate priority based on facts provided in the incident. - Identify incidents vs. enhancements and route accordingly. - Assign incidents to the proper resource or team (IT Support, 3rd Party Partners, ERP/Business Applications). - Confirm resolution quality, validate with requestors, and keep incident tracking systems clean by closing tickets. - Analyze incident trends, root causes, and recurring issues; propose problem management initiatives. - Partner with teams to improve incident prevention, monitoring, alerting, and automation. - Work across all areas of IT: traditional IT support (end-user, infrastructure), software development (applications, integrations), and ERP configuration/support. - Collaborate with Product Owners and Business Analysts to align incident handling with business priorities. Skills and Requirements: - 3–5+ years of experience in Incident Management or Service Desk. - Strong understanding of ITIL concepts (Incident, Problem, Change, SLA, Priority/Urgency, CMDB). - Proven ability to assess severity, business impact, and ROI to prioritize effectively. - Excellent communication skills with the ability to coordinate across technical and non-technical stakeholders. - Strong organizational skills and attention to detail; comfortable managing multiple concurrent incidents.

Solutions Architect Cennox Solutions Architects are trusted advisors to Cennox prospects and clients, showing how Cennox Retail Solutions addresses their business requirements. Solutions Architects are responsible for analyzing the prospect's current cash management processes and developing an ROI for the retail solution by creating a future state process while implementing a retail solution. Solutions Architects are Subject Matter Experts on Cennox Recyclers and will support Demos of the recyclers both in person and virtual. Job Description: The Solutions Architect helps drive value and change management with prospects and clients. By applying solution selling and recycler adoption experience from planning to implementing, the Solutions Architect supports and enables successful adoption of Cennox Recyclers. Solutions Architects work collaboratively with Cennox’s customers across segments, including sales, product management, and marketing organizations. This role provides technical guidance, process adoption, and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to successfully deploy recyclers with customers by becoming the trusted advisor. The ideal candidate must be self-motivated and have a proven record of accomplishment in recycling technology or retail operations. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Objectives: - Develop a full understanding of Cennox Recycler and Cash Automation Solutions and becoming a Subject Matter Expert - Develop an understanding of various cash management processes within Retail, Grocery, C-Store, QSR, Gaming etc. Responsibilities: - Conduct both the hardware and software demonstrations from the customer experience studio in-person and/or remotely via live video. - Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. - Perform onsite Cash Ecosystem, Current Process, and Time and Motion Studies at client locations and create an ROI/Business Case for the customer. - Collaborate with the sales team to support and execute a sales strategy to exceed revenue targets through the adoption of Cennox Recyclers. - Be Responsible for supporting prospects during a Proof of Concept (POC) to ensure successful evaluation of the stated business goals. - 2 to 3 days on-site POC training and hand holding on both the device and process change - Build deep relationships with people within customer environments to enable them to be Cennox advocates. - Support trade shows as technical SME to set-up, test, and be on-call as needed for device of software issue resolutions - Serve as the customer advocate to Cennox teams, including Product, Sales, and Marketing. - Maintain specialty competency in Cash Recyclers and Retail Cash Management related to Cennox’s market focus through training, certification, and creating working examples for reuse internally and by customers and partners. - Design Device/User Configuration based on customer requirements. - Setup Customer/Device/User requirements in the Cennox Portal / Devices - All other duties as assigned. Physical Requirements: - Ability to sit and stay focused for long periods of time - Vision correctable to 20/20 - Finger dexterity for keyboarding and computer usage

• Analyze prospect's current cash management processes • Develop ROI for retail solution • Support Demos of recyclers • Drive value and change management • Collaborate with sales, product management, and marketing • Provide technical guidance and process adoption • Help shape and execute strategy for recycler deployment • Conduct hardware and software demonstrations • Engage with customers for technical expertise

Role Description Cennox Solutions Architects are trusted advisors to Cennox prospects and clients, showing how Cennox Retail Solutions addresses their business requirements. Solutions Architects are responsible for analyzing the prospect's current cash management processes and developing an ROI for the retail solution by creating a future state process while implementing a retail solution. Solutions Architects are Subject Matter Experts on Cennox Recyclers and will support Demos of the recyclers both in person and virtual. The Solutions Architect helps drive value and change management with prospects and clients. By applying solution selling and recycler adoption experience from planning to implementing, the Solutions Architect supports and enables successful adoption of Cennox Recyclers. Solutions Architects work collaboratively with Cennox’s customers across segments, including sales, product management, and marketing organizations. This role provides technical guidance, process adoption, and support throughout the entire sales cycle. Solution Architects can help shape and execute a strategy to successfully deploy recyclers with customers by becoming the trusted advisor. The ideal candidate must be self-motivated and have a proven record of accomplishment in recycling technology or retail operations. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Objectives - Develop a full understanding of Cennox Recycler and Cash Automation Solutions and becoming a Subject Matter Expert - Develop an understanding of various cash management processes within Retail, Grocery, C-Store, QSR, Gaming etc. Responsibilities - Conduct both the hardware and software demonstrations from the customer experience studio in-person and/or remotely via live video. - Engage with customers, both onsite and remotely, by providing technical expertise during the pre-sales process. - Perform onsite Cash Ecosystem, Current Process, and Time and Motion Studies at client locations and create an ROI/Business Case for the customer. - Collaborate with the sales team to support and execute a sales strategy to exceed revenue targets through the adoption of Cennox Recyclers. - Be Responsible for supporting prospects during a Proof of Concept (POC) to ensure successful evaluation of the stated business goals. - 2 to 3 days on-site POC training and hand holding on both the device and process change. - Build deep relationships with people within customer environments to enable them to be Cennox advocates. - Support trade shows as technical SME to set-up, test, and be on-call as needed for device of software issue resolutions. - Serve as the customer advocate to Cennox teams, including Product, Sales, and Marketing. - Maintain specialty competency in Cash Recyclers and Retail Cash Management related to Cennox’s market focus through training, certification, and creating working examples for reuse internally and by customers and partners. - Design Device/User Configuration based on customer requirements. - Setup Customer/Device/User requirements in the Cennox Portal / Devices. - All other duties as assigned. Physical Requirements - Ability to sit and stay focused for long periods of time. - Vision correctable to 20/20. - Finger dexterity for keyboarding and computer usage.

• Subcontractor Sourcing & Selection: Identify, evaluate, and onboard subcontractors for various services/projects, ensuring the selection of the best-fit partners based on quality, cost, and reliability. • Contract Negotiation: Negotiate terms, conditions, and pricing with subcontractors, ensuring competitive and cost-effective agreements are reached while maintaining compliance with company policies. • Risk Management: Assess risks associated with subcontractor performance, compliance, and safety. Develop mitigation strategies and ensure subcontractors adhere to regulatory standards and company requirements. • Relationship Management: Build and maintain strong, long-term relationships with subcontractors, managing performance and resolving any issues that arise during project execution. • Compliance & Documentation: Ensure all procurement activities comply with relevant legal, regulatory, and industry standards. Maintain thorough records of subcontractor contracts, documentation, and performance reviews. • Cost Management: Oversee budgeting for subcontractor procurement, monitor cost control processes, and identify opportunities for cost savings without compromising quality. • Reporting & Analysis: Provide regular reports to senior management on procurement activities, including subcontractor performance, cost savings, and potential risks. • Collaboration: Work closely with project managers, operations teams, and other departments to ensure seamless procurement and execution of subcontracted services. • Fleet Operations Oversight: Manage the operation, maintenance, safety, and compliance of the organization’s motor vehicles. • Preventive Maintenance Programs: Develop and implement preventive maintenance schedules for vehicles and equipment to ensure safety, performance, and longevity. • Budget Management: Plan, manage, and monitor the fleet operations budget, including maintenance, repairs, and related expenses. • Vendor & Service Provider Management: Maintain relationships with external vendors, dealerships, leasing companies, and service providers. • Data & Reporting: Analyze fleet data (utilization, fuel, maintenance costs, repair trends) to support decision-making and continuous improvement. • Policy Development: Create and update fleet policies covering maintenance, safety requirements, compliance standards, and driver expectations. • Incident Management: Serve as the primary point of contact for employee fleet matters, including vehicle accidents, reporting procedures, and coordination with insurance or safety teams. • Continuous Improvement: Recommend enhancements to fleet processes, systems, and performance. • Other Duties: Perform additional responsibilities as assigned to support operations.

Role Description We are seeking an experienced and proactive Subcontractor Procurement and Fleet Manager to join our dynamic team. In this role, you will oversee two critical operational functions: - Managing the procurement and performance of subcontractors for services, engineering, and any other specialized services. - Ensuring effective management, safety, compliance, and cost efficiency of the company’s vehicle fleet. This is a strategic and hands-on position, ideal for a results-oriented professional with strong negotiation skills, operational oversight capabilities, and a deep understanding of procurement, compliance, and strategic experience of fleet management. Qualifications - Bachelor’s degree in Supply Chain Management, Business Administration, contractor management, or related field (preferred). - Proven experience in subcontractor procurement, construction procurement, fleet management, or related operational roles. - Strong negotiation, communication, and interpersonal skills. - In-depth knowledge of procurement processes, contract law, and industry best practices. - Ability to manage multiple projects simultaneously and work in a fast-paced, deadline driven environment. - Strong analytical skills with the ability to gather, interpret, and present data. - High attention to detail and problem-solving skills. - Proficiency with procurement software or Oracle systems a plus; Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) required. - Familiarity with construction and safety standards, as well as regulatory requirements, is highly preferred. Requirements - Subcontractor Sourcing & Selection: Identify, evaluate, and onboard subcontractors for various services/projects, ensuring the selection of the best-fit partners based on quality, cost, and reliability. - Contract Negotiation: Negotiate terms, conditions, and pricing with subcontractors, ensuring competitive and cost-effective agreements are reached while maintaining compliance with company policies. - Risk Management: Assess risks associated with subcontractor performance, compliance, and safety. Develop mitigation strategies and ensure subcontractors adhere to regulatory standards and company requirements. - Relationship Management: Build and maintain strong, long-term relationships with subcontractors, managing performance and resolving any issues that arise during project execution. - Compliance & Documentation: Ensure all procurement activities comply with relevant legal, regulatory, and industry standards. Maintain thorough records of subcontractor contracts, documentation, and performance reviews. - Cost Management: Oversee budgeting for subcontractor procurement, monitor cost control processes, and identify opportunities for cost savings without compromising quality. - Reporting & Analysis: Provide regular reports to senior management on procurement activities, including subcontractor performance, cost savings, and potential risks. - Collaboration: Work closely with project managers, operations teams, and other departments to ensure seamless procurement and execution of subcontracted services. - Fleet Operations Oversight: Manage the operation, maintenance, safety, and compliance of the organization’s motor vehicles. - Preventive Maintenance Programs: Develop and implement preventive maintenance schedules for vehicles and equipment to ensure safety, performance, and longevity. - Budget Management: Plan, manage, and monitor the fleet operations budget, including maintenance, repairs, and related expenses. - Vendor & Service Provider Management: Maintain relationships with external vendors, dealerships, leasing companies, and service providers. - Data & Reporting: Analyze fleet data (utilization, fuel, maintenance costs, repair trends) to support decision-making and continuous improvement. - Policy Development: Create and update fleet policies covering maintenance, safety requirements, compliance standards, and driver expectations. - Incident Management: Serve as the primary point of contact for employee fleet matters, including vehicle accidents, reporting procedures, and coordination with insurance or safety teams. - Continuous Improvement: Recommend enhancements to fleet processes, systems, and performance. - Other Duties: Perform additional responsibilities as assigned to support operations. Benefits - Experience working with construction, engineering, or infrastructure projects. - Prior fleet management or logistics oversight experience. - Demonstrated ability to calculate rates, ratios, and percentages and interpret data.