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Patient Service Representative
Location
United States
Posted
1 day ago
Salary
$18 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Patient Service Representative
TEKsystems
Role Description One of our clients, who delivers home health solutions, in partnership with payers and providers, is seeking remote patient service coordinators to join their growing team. The Patient Service Rep is responsible for reaching out to patients recently discharged from the hospital to schedule an initial assessment call with a Nurse Coach. The Patient Advocate is responsible for meeting and or exceeding weekly patient contact and engagement metrics. Monitors and supports clinicians to ensure service levels and requirements are met. The Patient Advocate will participate in the collection and documentation of all required data for end-to-end seamless care. This data generates reports and analysis to maintain the clinical program's goals. Job Responsibilities - Makes outbound calls to patients recently discharged from the hospital to schedule an initial assessment with the Nurse Coach. - Responsible for servicing patients making incoming calls with questions and/or returning messages to be scheduled with Nurse Coaches. - Understands that timely and accurate documentation is critical to the success of CareCentrix. - Provides non-clinical issue resolution and escalation of an issue to management when appropriate. - Participates in and contributes to performance and process improvement activities. - Must be committed to high quality standards. - Responsible for speaking with physicians and coordinating in-home care for the patient. - Participates and provides feedback when implementing process changes and raises opportunities to leadership ensuring compliance to policies, legal requirements and regulatory mandates. - Perform other duties as required or assigned. - Based on business needs, evening and weekend coverage may be needed. A Day in the Role - As soon as someone is discharged from the hospital, the team reaches out to help accommodate their needs. - Making outbound calls to patients to schedule nurse assessment (50-100 daily). - Reaching out to patient, explain the Nurse Coach program. - Prepare cases to be sent to the nurse coach after the initial assessment (This includes discharge information, everything the nurse coach will need prior to speaking with patient). - Making follow-up calls to patients regarding feedback on service. - Working through Salesforce platform on “bins” and completing those calls. - Some “bins” will have 50 people to call through and others 100; calls vary per day. - Pre-assessment calls could be 3.5-4 minutes on average. - Follow-up calls to check in on patients could be 2-3 minute calls on average. - Everything is provided via script and well put together to ease all situations / calls. Qualifications - 1+ years of Call Center experience is REQUIRED. - Sales/Outreach Experience and/or High-Volume Customer Service. - Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, medical billing/coding or RELATED FIELD). - Must be available to work an 8-hour shift, in a call center, stationary environment. - Must be available to work weekends. - Must meet internet speed requirements (will be tested) / Confidential workspace. - High School Diploma or equivalent. Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Hartford, CT. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. - Medical, dental & vision. - Critical Illness, Accident, and Hospital. - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available. - Life Insurance (Voluntary Life & AD&D for the employee and dependents). - Short and long-term disability. - Health Spending Account (HSA). - Transportation benefits. - Employee Assistance Program. - Time Off/Leave (PTO, Vacation or Sick Leave). Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 17, 2026.
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Admissions Representative
American Public University SystemAmerican Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. #LI-Remote
Role Description The Admissions Representative partners with potential students interested in attending American Military University and American Public University. This role is expected to help potential students discover goals, needs, and advise toward solutions, and enrollment decisions, work toward an action plan to achieve goals, and ultimately make admissions decisions regarding student fulfillment of admissions requirements. The Admissions Representative uses marketing materials/opportunities provided by American Public University System (APUS) to serve assigned potential students as determined by management. This is a student facing professional position in higher education. It reports to either an Admissions Manager or Senior Admissions Manager, who report to a Director of Admissions or Director of Prospect Management, who report to the Vice President of Admissions. Responsibilities - Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals. - Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. - Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies. - Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act). - Evaluates the academic records and documents of potential students for admission to APUS programs. - Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions. - Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner. - Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing. - Meets or exceeds performance goals and metrics as determined by department leadership. - Keeps a professional appearance at all times. - Adheres to assigned work schedule. - Follows campaigns and follow-up strategies for student recruitment and enrollment. - Performs other duties and assists with special projects as assigned by department leadership. Requirements - 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred. - Associates Degree required. Company Description American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation’s military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law. Pay Transparency Statement If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.
Role Description Represents and provides information about the EA schools to prospective students via the telephone. - Transfers phone calls to appropriate campus - Provides information about campuses - Provides a professional company image through phone interaction - Accurately and completely portrays educational programs, expected outcomes, student services, and financial consideration to students - Organizes workflow to meet departmental goals - Meets all quality standards - Regular and reliable attendance Qualifications - High School Diploma or GED - Basic PC skills with capability to learn customer service applications - Persuasive communication skills - Typing 20-25 wpm - Previous call center / customer service experience preferred - Record of achievement illustrating strong goal orientation - Display of highest levels of integrity and intelligence - Ability to multi-task and to succeed within strict deadlines - Strong detail orientation and capability to be highly organized - Proven ability to interact effectively with prospective students
