AAA Mid-Atlantic

Role Description Join AAA Club Alliance as a Remote Dispatch Specialist (2nd Shift)! Are you a customer-focused professional who thrives in a fast-paced environment? AAA Club Alliance is looking for full-time Dispatch Specialists to join our Dispatch Operations team. In this fully remote role, you'll coordinate roadside assistance for AAA Members, communicate with service providers, and help ensure every Member receives exceptional service when they need it most. As a Dispatch Specialist, you'll play a vital role in managing roadside assistance requests, resolving complex customer inquiries, and delivering a seamless service experience while contributing to continuous operational improvements. - Dispatch roadside assistance requests to service providers and AAA fleet personnel using multiple communication channels. - Coordinate with AAA Members, service providers, and fleet teams to ensure timely, accurate service delivery. - Respond to inbound and outbound communications regarding roadside assistance requests. - Monitor service requests from start to finish, ensuring accurate documentation and timely follow-up. - Prioritize requests based on safety concerns, weather, traffic conditions, and other operational factors. - Provide Members with updates regarding arrival times, service delays, and other changes. - Resolve service issues and member concerns while escalating complex situations when appropriate. - Interpret AAA policies and explain membership benefits as needed. - Meet established dispatch performance goals and key performance indicators (KPIs). - Recommend process improvements that enhance the Member experience. - Assist with escalated service issues and support new hire training as needed. - Perform other duties as assigned. Qualifications - High school diploma or equivalent (or a combination of education and relevant experience). - Minimum of 2 years of customer service experience. - Ability to work overtime when business needs require. - Dedicated, quiet home workspace free from distractions. - High-speed internet connected directly via Ethernet. Requirements - Strong commitment to delivering outstanding customer service. - Excellent phone, text/chat, and interpersonal communication skills. - Ability to multitask in a fast-paced environment. - Strong computer proficiency, including Microsoft Office. - Typing speed of at least 40 words per minute. - Strong analytical, problem-solving, and critical-thinking skills. - Excellent written and verbal communication skills. Benefits - Fully remote work-from-home opportunity. - Company-provided computer equipment. - Paid virtual training. - Paid Time Off, 6 paid company holidays, and 2 floating holidays. - Competitive hourly pay: $19.00–$22.00 per hour, based on geographic location. - 8% shift differential for 2nd shift. - Monthly performance incentives. - Career growth and internal mobility opportunities. - Medical, Dental, and Vision plan options. - Up to 2 weeks Paid parental leave. - 401k plan with company match up to 7%. - 2+ weeks of PTO within your first year. - Paid company holidays. - Company provided volunteer opportunities + 1 volunteer day per year. - Free AAA Membership. - Continual learning reimbursement up to $5,250 per year. - And MORE! Check out our Benefits Page for more information.

Role Description AAA Club Alliance is seeking a Supervisor to join our dynamic Insurance Call Center Sales Team! The Supervisor would be responsible for the daily operation of the sales center in the Insurance Service Center; maintain the production of insurance sales while helping to foster a team environment and a high level of member satisfaction. The primary duties of the Insurance Call Center Supervisor are: - Lead sales associates by practicing influential supervisory techniques and fostering a Shared Values working environment. - Act as technical advisor for sales associates by being knowledgeable of all products and processes as well as available resources. - Check phone system at the start of the day and then throughout the day to assure sales associates are available and receiving calls. - Provide coaching and counseling to associates with professionalism. - Prepare monthly reports of the department’s activity and sales statistics for management. - Manage staffing needs, including hiring, supervising, training and reviewing Sales Associates. - Handle all time accounting and scheduling of sales associates. - Assist in monitoring the sales department’s performance results vs. plan. - Develop sales associate action plans. - Handle escalated customer issues that are more complex than can be handled by a sales associate. Qualifications - Associate’s degree in Business or related field or equivalent. - 5+ years of experience working in the insurance sales field including one year of supervisory experience. - An active Personal Lines or Property & Casualty License. - Excellent oral and written communication skills. - Desktop computing skills including use of standard business application software (e.g., Microsoft Word, Excel, Power Point, etc.). Requirements - The assigned schedule for this position will be: Monday through Wednesday and Friday from 9:30AM to 5:30PM EST, and Thursday from 12:45PM to 9:00PM EST. Benefits - The starting base compensation for this position is $46,988 to $87,875 salary. - For candidates located in New Jersey, the salary range is $58,043 to $87,875. - Eligible for Annual Merit Increase and Bonus. - Paid Time Off (almost 4 weeks the first year). - 8 Paid Holidays. - 401(k) plan with employer match up to 7%. - Medical, Dental, Vision and Prescription coverage. - FREE AAA membership (inclusive of product & service discounts). - FREE Life Insurance and so much more! - Up to 2 weeks Paid parental leave. - 2+ weeks of PTO within your first year. - Paid company holidays. - Company provided volunteer opportunities + 1 volunteer day per year. - Continual learning reimbursement up to $5,250 per year.

Role Description Join AAA Club Alliance as a Full-Time Travel Sales Associate! Do you have a passion for travel and delivering exceptional customer service? AAA Club Alliance is looking for motivated Travel Sales Associates to help members and customers plan memorable travel experiences—all from the comfort of home. In this role, you'll assist customers through phone, email, and web chat, providing expert guidance and booking air, hotel, car rental, and rail reservations. Using a consultative sales approach, you'll recommend travel solutions that meet customer needs while building lasting relationships and driving sales. Remote Work Eligibility To be considered, applicants must reside in one of the following locations: - Connecticut - Delaware - Indiana - Kansas - Kentucky - Maryland - New Jersey - Ohio - Oklahoma - Pennsylvania - South Dakota - Virginia - Washington, DC - West Virginia What You'll Do - Assist members and customers via phone, email, and web chat with travel reservations and inquiries. - Book domestic air, hotel, rail, and car rental reservations. - Promote preferred travel partners and AAA travel products. - Build long-term customer relationships that encourage repeat business. - Identify opportunities to upsell and cross-sell travel products and services. - Use airline reservation systems, GDS platforms, and travel partner booking tools. - Ensure compliance with ARC regulations and AAA policies. - Maintain accurate customer records and travel documentation using DocuWare. - Meet or exceed established sales and performance goals. - Stay informed on travel products, services, and policy updates. - Assist members with hotel reservations for planned road trips. - Participate in testing new systems and processes as needed. - Deliver creative solutions and exceptional customer service. Qualifications - High school diploma or equivalent. - At least one year of travel sales and/or Retail Sales experience. - Experience with hotel, airline, car rental, or rail reservations preferred. Requirements - Strong customer service, communication, and sales skills. - Ability to thrive in a high-volume contact center environment. - Comfortable assisting customers by phone, email, and web chat. - Proficiency with computers, GDS systems, and travel booking platforms. - Strong problem-solving and organizational skills. - Ability to collaborate with team members across the organization. - Flexibility to work overtime or holidays when business needs require. Schedule & Training - Remote work from an approved state. - First-shift schedules available. - One weekend day required each week (shorter weekend hours). - Five (5) weeks of paid virtual training, Monday through Friday, 9:00 AM–5:30 PM EST. (Mandatory) - All computer equipment provided by AAA Club Alliance. Compensation & Benefits - Competitive starting hourly rate of $16.00–$21.00, based on geographic location and experience; plus monthly performance and sales incentives. - Work-from-home opportunity. - Company-provided computer equipment. - Paid virtual training. - More than three weeks of Paid Time Off during your first year. - Six paid company holidays plus two floating holidays. - 401(k) with company match up to 7%. - Free AAA membership. - Medical, dental, vision, and prescription coverage. - Company-paid life insurance. - Auto repair, travel, and merchandise discounts. - Tuition reimbursement. - Career growth and internal mobility opportunities.

Role Description Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you. In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives—all while working for one of the most trusted names in travel. Qualifications - High school diploma or equivalent (travel school graduates are encouraged to apply). - At least 2 years of leisure travel industry experience. - Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools. - Strong knowledge of domestic and international travel planning. - Excellent communication, customer service, sales, and problem-solving skills. - Extensive worldwide geography knowledge. - Ability to thrive in a fast-paced, high-volume contact center environment. - Ticket void and simple exchange experience is a plus. Requirements - Attend all required paid virtual training (Monday–Friday, 9:00 AM–5:30 PM EST). - Successfully complete training before beginning regular work. - Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off. Benefits - 100% Remote – Work from the comfort of your home. - Competitive Pay – Earn $18.00–$30.00 per hour, based on experience and location. - Monthly Performance Incentives for sales and bookings. - Paid Virtual Training with all required equipment provided. - Comprehensive benefits including: - Medical, dental, vision, and prescription coverage - Flexible Spending Accounts - Wellness and Health Advocate programs - 401(k) with employer match - FREE AAA Membership - And much more! - Up to 2 weeks Paid parental leave - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Continual learning reimbursement up to $5,250 per year Company Description At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today!

Role Description The Supervisor l, Roadside Assistance Contact Center, is responsible for leading and coordinating the activities of a team of Roadside Assistance (RA) associates in a multi-channel Roadside Assistance Contact Center (RACC) which prioritizes Member safety. The Supervisor is responsible for daily operations and provides direction, coaching, and development to their team ensuring that the Contact Center meets or exceeds established safety and service goals. Additionally, the supervisor ensures the team supports Membership and ensures cross-trained agents can fully support Membership sales products and achieve sales goals. - Ensure RA Contact Center Associates can fully deliver on Member requests for roadside service and assistance in a timely and safe manner for members. - Ensure Associates handle Member interactions effectively and with empathy for the situation keeping in mind at all time Member safety. - Triage Member’s situation dispatching appropriate service needed, inform on timing, and ensure members are safe. - Ensure selected RA team Associates are cross-trained and can support Membership with knowledge of diverse portfolio of Club products & services including membership levels and benefits. - Identify training and development needs among the staff and works with the Department Manager/Director and trainer to ensure those needs are addressed. - Conduct effective coaching sessions. - Manage virtual associates working in a home-based environment. - Ensure Members are provided timely service by monitoring workload and phone queues for efficient use of resources and associate production. - Provide regular feedback to team members and manage the day-to-day performance of 15 to 20 Associates. - Coach associates on customer service, quality, sales, and phone skills in order to meet department and company goals. - Work with HR and the department Manager to administer progressive disciplinary process when warranted; communicate directly with the involved associate. - Assist with interviewing job candidates and provide input in the completion of performance evaluations. - Monitor call volume and live staffing reports to ensure prompt service and avoid delays in the answering of Member calls. - Promptly record and react to staff absences including procuring overtime/additional staffing for another shift if staffing shortfall warrants. - Work to ensure that service metrics are achieved during assigned shift. - Handle escalated Member calls resolving the situation to ensure Member safety, satisfaction, and effective utilization of Company resources. - Move sensitive or complex issues to higher level. - Other duties as assigned. Qualifications - High school diploma. - 4+ years of high-volume customer service experience. Exposure to supervisory tasks a plus. - 2+ years of high-volume call center experience. - Ability to obtain appropriate licensing for sales and service as required within 1 year of hire. - Ability to utilize analytical and problem-solving skills. - Effective organization, interpersonal and communication (oral and written) skills. - Ability to handle and resolve escalated member issues. - Ability to apply sound business judgment to resolve service or operational issues. - Ability to effectively and professionally interact with associates and members. - Working knowledge of Windows-based computer applications. Familiarity with web-based applications. - Knowledge of geography, routing, and directions. Requirements - Must live within one of the following states to be considered: Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, West Virginia. Benefits - Work from home. - Computer equipment provided. - 6 Paid Company Holidays plus 2 floating Holidays. - Paid virtual training. - Company-wide Career mobility opportunities. - Nearly 4 weeks of Paid Time Off in addition to paid Holidays. - Competitive Hourly Rate: The starting base compensation for this position is $19.95 to $35.94 hourly. - Shift Differential for 2nd Shift - 8%. - Eligibility for annual merit increases. - Medical, Dental, Vision and Prescription coverage. - FREE Life Insurance. - Disability Insurance. - Supplemental Insurances. - 401(k) plan with company match up to 7%. - FREE AAA Premier membership. - Auto repair, travel, and merchandise discount. - Tuition reimbursement. - Up to 2 weeks Paid parental leave. - Company provided volunteer opportunities + 1 volunteer day per year. - Continual learning reimbursement up to $5,250 per year.

Role Description If you're passionate about customer service, enjoy helping others, and thrive in a goal-oriented environment, we'd love to have you on our team! Join our team as a Member Contact Center Sales Associate, where you'll deliver exceptional service, help members get the most from their AAA membership, and assist with planning memorable travel experiences. In this fast-paced, high-volume contact center role, you'll use a consultative, relationship-based sales approach to: - Identify members' needs and recommend the products and services that best fit their lifestyle. - Assist with membership benefits, travel planning and reservations, financial services, driving school information, emergency roadside assistance, and other AAA offerings. - Provide outstanding customer care. ***Full Time and Part Time positions available! Set weekly schedules. Next New Hire Training Classes to begin August 3rd and August 24th, 2026! Don't wait, apply today! This is a work from home position; candidates must live within one of these territories to be considered: - Connecticut - Delaware - Indiana - Kentucky - Maryland - New Jersey - Oklahoma - Pennsylvania - South Dakota - West Virginia What You'll Do: - Build strong relationships with members through personalized, consultative service. - Recommend and sell AAA Memberships, travel products, financial services, and other AAA solutions. - Assist members with questions about membership benefits, travel reservations, roadside assistance, driving school, and general account inquiries. - Deliver friendly, professional support in a fast-paced contact center environment. - Consistently meet or exceed established sales and performance goals while providing an exceptional member experience. Qualifications - High School Diploma or equivalent. - 2 to 5 years of SALES experience with a preference for those with call center or inbound call experience. Requirements - A Motor Club License is required for selling and servicing AAA ACA Memberships. Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire. Costs will be reimbursed at time licensing is secured. Costs vary by State (up to $200). - Must be able to provide a work environment free from all disruptions and distractions. - Must be able to work overtime and/or on holidays as required by business needs. - Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role. Benefits - Fully remote/work from home. - Computer equipment provided. - Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays. - Paid Virtual Training (must be able to attend all training). - 1st shift and 2nd shift schedules available. One weekend shift each week REQUIRED. - Set schedule. - Variety of Work Schedules starting any time between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part-time). - Company-wide Career mobility opportunities. - A starting base hourly rate for this position is $15.00 - $20.00. - Monthly incentive plan based on individual performance. - Shift differential for 2nd shift of 8%. - Medical, Dental, and Vision plan options. - Up to 2 weeks Paid parental leave. - 401k plan with company match up to 7%. - 2+ weeks of PTO within your first year. - Paid company holidays. - Company provided volunteer opportunities + 1 volunteer day per year. - Free AAA Membership. - Continual learning reimbursement up to $5,250 per year.

Role Description This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD. The primary duties of the Insurance Service Specialist are to: - Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities. - Work with policyholders from the agency's existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. - Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs. - Counsel the members and non-members regarding membership benefits in correlation with insurance products. - Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in our agency management system. - Serve as liaison between the customer, sales agent, and manager to ensure timeliness of responses and compliance with established company policies and procedures. Qualifications - High school diploma or equivalent - 3+ years of customer service and/or sales experience in an insurance environment - Active Property and Casualty or Personal Lines license required - Membership license required or ability to obtain license within 90 days of employment Requirements - Schedule Requirements: Monday - Friday, 10 a.m. to 6 p.m. Central Time with rotating Saturdays with team. Saturday hours would be 8 a.m. to 4 p.m. Central Time. Benefits - Medical, Dental, and Vision plan options - Up to 2 weeks Paid parental leave - 401k plan with company match up to 7% - 2+ weeks of PTO within your first year - Paid company holidays - Company provided volunteer opportunities + 1 volunteer day per year - Free AAA Membership - Continual learning reimbursement up to $5,250 per year - And MORE! Check out our Benefits Page for more information

Role Description Bring Your Sales Expertise to an Exciting Career in Travel! Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you! For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true. - Craft unforgettable domestic and international travel experiences - cruises, land tours, flights, hotels, and more. - Use your personal travel experiences to inspire and guide clients. - Build long-term relationships, turning first-time clients into loyal travelers. - Leverage AAA’s established travel strategy to maximize success and achieve your sales goals. - Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies. - Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card. - Resolve client concerns under management guidance. - Attend promotional events, training, and familiarization trips to stay ahead in the industry. Qualifications - High school diploma or equivalent (Associate’s degree or travel school graduate preferred). - At least 1 year of retail experience required. - Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred. - Excellent communication and customer service skills. - Strong organizational ability. - Proficiency with travel booking systems and web-based applications. - Working knowledge of geography. - Certified Travel Associate (CTA) designation required within two years of hire. - Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. Requirements - Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position. Benefits - Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates. - Paid Educational Trips: Explore destinations firsthand and build your expertise. - No Sundays: Enjoy a consistent schedule with Sundays off! - Convenient Hours: Monday, 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM; (37.5-hour work week). - Base Salary: The starting base compensation for this position is $16.37 to $25.49/hourly. - Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment. - Paid Time Off: 3+ weeks accrued in your first year. - Full Benefits Package: Medical, dental, vision, retirement plans, and more. - Part time Associates are offered a benefits package that includes: - 401k plan with company match up to 7% - PTO accrued each pay period - Paid company holidays - Company provided volunteer opportunities - Free AAA Membership - Continual learning reimbursement

Role Description AAA is hiring for Full-Time Emergency Roadside Telephone Responders for our Virtual Call Center for Schedules beginning at 1pm, 2pm and 3pm EST. This is a work from home customer service position. Candidates MUST live within one of the following states to be considered: - Connecticut - Delaware - Indiana - Kansas - Kentucky - Maryland - New Jersey - Ohio - Oklahoma - Pennsylvania - South Dakota - Virginia - Washington, DC - West Virginia Qualifications - High School Diploma or equivalent - One year customer service experience, call center/inbound call taking experience preferred - Effective written and oral communication skills - Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast-paced work environment - Proficient computer use, typing skills and attention to detail - Familiarity with maps and map reading are preferred Requirements - A quiet, private work space free from distraction or interruption - Previous Salesforce experience preferred but not required - Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment - Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited - Successful completion of three week virtual training class - Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather - This position does not allow the flexibility to provide care to others in the household Benefits - Competitive Hourly Rate: The starting base compensation for this position is $10.05 to $19.25 hourly. - Paid Three Week Virtual Training - All required computer equipment will be provided to you by AAA Club Alliance - 8% Shift Differential when working regular scheduled shift after 2:00pm EST - Health Insurance (Medical, Vision, Prescription Drug and Dental) - Flexible Spending Accounts - Wellness and Health Advocate Programs - 401(k) with Employer Match - Free AAA Membership and more Daily Responsibilities - Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing empathy as needed and providing accurate responses using internal knowledgebase programs and reference materials. - Accurately input Member location, vehicle make/model and description of the needs of the Member including any special considerations. - Use of online mapping tools to determine Member breakdown location and establishing the tow to destination. - Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and make sound decisions concerning prioritization of service. - Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed. - Ensure awareness of any AAA programs, products or discounts that may enhance the Members experience based on the specific circumstances of the call. Training Information Paid virtual training classes will begin on either 8-3-26 or 8-10-26 and will last for three weeks. You are required to be on camera for the entirety of your training, any subsequent training sessions and/or meetings throughout your employment with AAA. Hours of training are: Monday through Friday from 9:00am to 4:30pm EST. Attendance and successful completion of training is required. Both Full Time and Part Time schedules will be offered to you for selection prior to successful completion of training and are as follows: - Full Time: 1:00pm to 9:00pm, 2:00pm to 10:00pm or 3:00pm to 11:00pm - Part Time: 1:00pm to 7:00pm, 2:00pm to 8:00pm or 3:00pm to 9:00pm Full and Part Time employees are required to work one weekend day per week.

Role Description AAA Club Alliance is seeking a Travel Agent (Full Service) to join our Travel Contact Center. This role supports Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products. This role utilizes relationship-selling to match products and services to meet the needs of Members and non-Members while maximizing Membership and Travel benefits. This role requires the leveraging of travel industry knowledge and experience to resolve travel-related issues. Travel arrangements shall include complex domestic, international, and FIT trips. This is a work from home position! Candidates MUST live within one of the following states to be considered: - Connecticut - Delaware - Indiana - Kansas - Kentucky - Maryland - New Jersey - Ohio - Oklahoma - Pennsylvania - South Dakota - Virginia - Washington, DC - West Virginia Qualifications - High school diploma or equivalent; a graduate of an accredited travel school preferred. - Two (2) years of leisure travel industry experience including working knowledge of an automated airline reservation and ticketing system. - Proficiency in utilizing online travel resources and booking engines. - Must be able to attend all training; training is mandatory. Requirements - Paid virtual training begins on MONDAY, July 13, 2026! - Hours of training are: Monday through Friday from 9:00am to 5:30pm EST. - Attendance and successful completion of training is required. Benefits - Competitive base hourly rate. The starting base compensation for this position is $16.10 - $30.00. - Monthly incentives based on individual sales/bookings. - Paid Virtual Training. - All required computer equipment will be provided to you by AAA Club Alliance and shipped directly to your home. - Health Insurance (Medical, Vision, Prescription Drug and Dental). - Flexible Spending Accounts. - Wellness and Health Advocate Programs. - 401(k) with Employer Match. - Free AAA Membership and so much more. What YOU will be doing - Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. - Book and counsel Members/non-Members on all domestic and international travel needs, including FIT (fully independent travel). - Operate and be familiar with all ACA travel systems and applicable travel partner booking sites; assumed proficiency within six months. - Comply with all ARC regulations and Club policies and procedures in the collection and handling of assets. - Maintain Audit compliant files and index relevant travel documents using the DocuWare storage platform. - Answer and accurately process incoming telephone calls, e-mails, and web chat sessions related to AAA travel. - Meet or exceed established minimum production/performance requirements. - Participate as a user in testing of new systems/procedures. - Demonstrate creative problem-solving skills and identify alternatives. - Keep current on new developments, products, services, policy changes, etc. - Ability to void tickets and do simple exchanges is preferred. - Mentor other Travel Contact Center Associates. - Create and maintain long-term relationships with travel clients to foster repeat business. - Other duties as assigned. Knowledge, Skills and Abilities needed to perform the duties of this position - Ability to function in a sales environment and respond to customer inquiries. - Effective written and oral communication skills. - Ability to work effectively with Associates throughout the ACA organization. - Proficiency in PC usage as well as GDS and other travel platforms. - Extensive knowledge of worldwide geography. - Advanced customer service, problem resolution, and sales skills. - Ability to work overtime and/or holidays necessitated by business and/or weather conditions.