Denver Health

• The Coder IV reviews medical record documentation to abstract and assign diagnoses, procedures, and modifiers for statistical classification and reimbursement purposes. • This includes, but is not limited to, various coding assignments under the direction of Coding Management. • Provides feedback regarding documentation and coding issues. • Utilizes software applications and coding references, including electronic, to perform coding related tasks. • The Coder IV maintains an understanding of and ensures compliance with, all applicable Official Coding Guidelines. • This position requires advanced experience and judgment to plan and accomplish goals. • Proficiency in ICD-10-CM diagnosis coding and PCS, including DRG coding required. • Experience with writing physician queries required. • Meets or exceeds the minimum coding productivity standard for the type of coding performed. • Submits a fully completed and accurate production log weekly in a timely manner. • Meets or exceed the minimum coding accuracy rate of 95%. • Works as a member of a coding team for the successful benefit of the department and DHHA.

• Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. • Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. • Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre certification authorization and benefit information necessary for payment • Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. • Fulfills internal and external customer requests by clarifying desired information, utilizing Denver Health resources to complete transactions, forwarding requests when appropriate. • Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. • Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. • Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. • Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. • Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications.

Role Description We are recruiting for a mission-driven Nurse Advice Line (Remote but must live in Denver Metro Area) to join our team! Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. Essential Functions: - Collects patient health data to identify relevant and unique patient/caller needs. - Performs initial assessment for neonatal, pediatric, adolescent, adult, and/or geriatric patients. - Evaluates care advice for appropriateness for age of patient/caller. - Differentiates normal from abnormal findings, including potential problems. - Identifies patient needs and basic understanding of assessment findings as they relate to the practice of telephone triage. - Acts appropriately in critical situations. - Identifies unique learning needs of patient/caller and participates in their education through care advice. - Assesses for signs of abuse and makes appropriate referrals. - Reviews medications/drug dosages and allergies with health history and ensures immunizations are up to date as appropriate. - Acts as team leader as assigned to monitor the safety of the call queue and acts as liaison for staffing or interdisciplinary issues. - Acts as resource for other staff and provides feedback to supervisors as appropriate. - Analyzes assessment data to determine most appropriate guideline selection for patient/caller. - Documentation is clear and concise and reflects nursing assessment and care advice given. - Performs QI/documentation/audio audits. - Advises appropriate disposition for guideline selection for patient/caller. - Demonstrates the ability to adjust (override) the disposition according to the unique needs/situation of the patient/caller using appropriate Nursing Judgment. - Integrates quality improvement activities into practice. - Assists in identifying ways to promote quality care and in collecting data needed to promote process and operational improvements. - Integrates QA audit findings into practice. - Recognizes self-learning needs and plans to meet them. - Incorporates new knowledge obtained into practice. Qualifications - Associate's Degree Required - 1-3 years of recent nursing experience Required - BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Requirements - Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required. - Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required. - Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required. - Ability to respond appropriately to emergency situations required. - Ability to apply nursing principles, practices and techniques required. - Ability to exercise initiative and judgment in selecting proper treatment required. - Ability to use computers and computer systems required. - Bilingual skills preferred. - Computer skills required. Benefits - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

• Support educational needs of front desk, scheduling, and registration staff. • Design, develop, and deliver communication and education for users of Epic (the electronic health record (EHR) used at Denver Health). • Create and maintain documentation, curriculums, and e-learnings (blended learning, synchronous and asynchronous learning). • Monitor training program effectiveness, review and evaluate work, and offer performance reports. • Documentation, materials creation and maintenance - Design, develop, track, evaluate, improve and maintain training curriculums, eLearning modules, curriculums and classes, materials such as job aids, bulletins, and huddle sheets, etc. based on workflow research and analysis, collaboration with stakeholders, and a thorough understanding of the Epic software. • Analyze content, target audience, job tasks and learner environment to identify appropriate instructional strategies and modalities. • Research system updates in vendor tools to identify education and change management opportunities and risks. • Deliver content that meets the needs of a broad spectrum of adult learners. • Work with SMEs, analysts and team members to ensure training deliverables are in line with both organization goals and the delivered solutions. • Use Learning Management System (LMS) to deliver training and to track and report results. • Regularly analyze work to identify opportunities to improve. • Support the educational development of best practices. • Communication, facilitation and presentation - Deliver content — Lead classes and labs, make formal and informal presentations to leadership, team members and end users. • Learn curriculum, systems, and roles necessary to schedule, coordinate and deliver train-the-trainer classes, classroom training and virtual training to users in multiple roles across supported applications. • Project Management - Manage timelines, resources, and milestones of assigned projects. Communicate training plans to project manager and stakeholders. • Liaise, rounding, help tickets and At The Elbow (ATE) support - Act as a liaison with users taking time to understand their needs and developing relationships through interpersonal skills and effective, consistent communication. • Work tracking and documentation - Use problem/request tracking tools to keep documentation current on all assigned tasks. Complete work status and time allocation documentation. • Maintenance and improvements - Follow standards and expectations for annual review and update of all content: Job aids and tipsheets, curriculum, training environment build, content on LMS, etc. Using available data, analyze value of current offerings and identify opportunities to improve. • Learning and uptraining - take classes, pass tests, shadow users and become a workflow expert for the Epic applications you are assigned to learn. Complete assigned and required proficiency for Epic assigned applications and certify in the application.

Role Description We are recruiting for a mission-driven Nurse Advice Line (Remote but must live in Denver Metro Area) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Department: Nurse Line Saving Lives with Answers: An opportunity to help the community with their urgent health concerns. Remote Shifts (Must live in Denver metropolitan area): 30-32 hrs per week, three 10s or four 8s with a 1 weekend day commitment. Shift start window would be 1000-1400. Job Summary: Under general supervision, performs telephone triage under conditions that may be demanding, stressful and repetitious. Functions independently to collect data and make assessments, develop a working diagnosis, determine interventions and disposition per guidelines. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. Qualifications - Associate's Degree Required - 1-3 years of recent nursing experience Required - BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association or American Red Cross Required - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Requirements - Provides age appropriate triage and treatment dispositions to all callers from newborn to Adult, including OB and Worker's Compensation Injury Reporting required. - Utilizes computer software and associated programs to triage and send reports to appropriate agencies or clinics required. - Uses nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice required. - Ability to respond appropriately to emergency situations required. - Ability to apply nursing principles, practices and techniques required. - Ability to exercise initiative and judgment in selecting proper treatment required. - Ability to use computers and computer systems required. - Bilingual skills preferred. - Computer skills required. Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Role Description We are recruiting for a mission-driven Call Agent - Health Information Aide (Remote, must live in Denver Metro Area) to join our team! This is a remote position but must reside in the Denver Metropolitan area. The position is part time, evenings, 20 hours per week with 4 five-hour shifts. The exact shifts are: - Friday, Saturday, Sunday, Monday 4pm-9pm You will be supporting the Denver Health Nurse Advice Line. Under close supervision, serves customers by answering incoming calls utilizing Denver Health and Departmental policies/processes to resolve customer requests and directing calls to the appropriate area when necessary. Responsible for effectively screening/identifying customer requirements and taking appropriate action based on this information. Provides assistance to Denver Health staff by collecting demographic, medical complaint and key information required to facilitate appropriate patient care and call resolution. Completes computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment. Essential Functions: - Answers all calls in a courteous, respectful and helpful manner utilizing interpretation services to facilitate customer communications; performs information lookups using all sources of data to provide rapid, accurate call resolution. (20%) - Understands standardized scheduling, rescheduling, and cancellation guidelines. Schedules to appropriate provider according to patient request, provider direction, and availability according to preset approved scheduling guidelines. (20%) - Maintains continuity of work operations by documenting and communicating actions, completes activity reports and communications upon request for various Departmental functions and initiatives; keeps equipment operational by following established procedures and reporting malfunctions. (20%) - Determines requirements by working with customers; answers inquiries by clarifying desired information, researching, locating and providing information; taking action based on this information either to resolve the customer’s request or transfer appropriately. (15%) - Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%) - Educates customers on additional services by recognizing opportunities to enhance the customers experience and meet their needs; informs and guides patients to resources. (15%) - Proficient in gathering, verifying and updating demographic, financial, guarantor, insurance and patient information for new and existing patients within the practice management/electronic health record and various Denver Health computer applications. (15%) Qualifications - High School Diploma or GED Required - 1-3 years of customer service or healthcare experience Required Requirements - Familiar with a variety of healthcare concepts, practices, and procedures. - Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. - Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. - Knowledge of Commercial Insurance referral and authorization process is preferred. - Ability to perform basic math. - Able to type 40wpm. - Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Benefits - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Title: RN Poison Information Specialist Location: Rocky Mountain Poison & Drug Safety - 1391 Speer Blvd, Denver, CO 80204 Full time Job Description: We are recruiting for a mission-driven RN Poison Information Specialist - CSPI (Certified) to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency Department RMPDS Poison Call Ctr Job Summary Position requires CSPI certification. We are not currently offering training. Position is remote but must reside in Colorado Under general supervision, provides emergency information and treatment recommendations by phone to consumers and health care providers. Promotes public and professional education in the field of toxicology. Provides consultation and supervision to Poison Information Providers (PIP). Essential Functions: - Rocky Mountain Poison Center (RMPC) call handling: manages hotline calls by using approved resources and documenting each call in database, triages the case via phone for home observation and treatment or referral to health care facility with subsequent guidance to health care providers. (20%) - Manages complex exposures including (but not limited to): multi drug or multi substance exposure; overdoses; intentional or therapeutic errors; drug information questions; adverse drug reactions; patients receiving advanced treatments or invasive procedures; laboratory findings involving high level interpretation (ex: ABGs); physicians requesting toxicology consultation; health care professionals requesting treatment recommendations; cases requiring referral to health care facility; designated “Red Flag” exposures; any case in which a PIP has questions or needs clarification or they (PIP) cannot handle (20%) - Uses client approved resources for corporate cases, addresses inquiries for lay public and healthcare professional in a timely, courteous and professional manner. Documents each call accurately and completely in poison center database in timely manner. (15%) - Meets poison center expectations on essential metrics. (15%) - Completes client, Denver Health, RMPDS, and RMPC training as assigned. (15%) - Ensures confidentiality of client, customer and patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (15%) Education: - Bachelor's Degree Required Work Experience: - Two years of experience as a Registered Nurse in the areas of Emergency Medicine, Pediatrics, or Critical Care Required and - Poison Center or Contact Center with drug information and/or telephonic triage experience is preferred Licenses: - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Knowledge, Skills and Abilities: - Excellent verbal and written communication skills; uses interpretation services when needed to assist callers. - Ability to quickly learn and interpret medical, pharmacological, and toxicological information, and determine when escalation is necessary. - Ability to work in a fast and intense environment with minimal supervision, responding to multiple inquiries (multi-task), utilizing specialized resources, following specific protocols and accurately documenting all information received and provided. - Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions. - Knowledge of techniques, methods and competencies of clinical nursing practices. - Knowledge of safety principles in a non-patient care environment. - Knowledge of standards, policies and procedures of Denver Health and RMPDS as they pertain to nursing. - Demonstrates advanced Microsoft Office skills including Word, Excel, and Power Point. - Demonstrates advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases. Shift Varies (United States of America) Work Type Regular Salary $38.38 - $59.49 / hr Benefits At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here is a small list of our benefit programs: - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer About Denver Health Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, the Public Health Institute at Denver Health, Denver Health Medical Plan and Denver Health Foundation. As Colorado’s primary, and essential, safety-net health care system, Denver Health is a mission-driven organization that has provided millions in uncompensated care for the uninsured each year. Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer. Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community. All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. Applicants will be considered until the position is filled.

Role Description We are recruiting for a mission-driven RN Poison Information Specialist - CSPI (Certified) to join our team! Position requires CSPI certification. We are not currently offering training. Position is remote but must reside in Colorado. Under general supervision, provides emergency information and treatment recommendations by phone to consumers and health care providers. Promotes public and professional education in the field of toxicology. Provides consultation and supervision to Poison Information Providers (PIP). Essential Functions: - Rocky Mountain Poison Center (RMPC) call handling: manages hotline calls by using approved resources and documenting each call in database, triages the case via phone for home observation and treatment or referral to health care facility with subsequent guidance to health care providers. (20%) - Manages complex exposures including (but not limited to): multi drug or multi substance exposure; overdoses; intentional or therapeutic errors; drug information questions; adverse drug reactions; patients receiving advanced treatments or invasive procedures; laboratory findings involving high level interpretation (ex: ABGs); physicians requesting toxicology consultation; health care professionals requesting treatment recommendations; cases requiring referral to health care facility; designated “Red Flag” exposures; any case in which a PIP has questions or needs clarification or they (PIP) cannot handle. (20%) - Uses client approved resources for corporate cases, addresses inquiries for lay public and healthcare professional in a timely, courteous and professional manner. Documents each call accurately and completely in poison center database in timely manner. (15%) - Meets poison center expectations on essential metrics. (15%) - Completes client, Denver Health, RMPDS, and RMPC training as assigned. (15%) - Ensures confidentiality of client, customer and patient information by creating and maintaining a secure and trusting environment by not sharing information learned on the job, except when necessary in the performance of the job responsibilities or to improve a patient’s care. (15%) Qualifications - Bachelor's Degree Required Requirements - Two years of experience as a Registered Nurse in the areas of Emergency Medicine, Pediatrics, or Critical Care Required - Poison Center or Contact Center with drug information and/or telephonic triage experience is preferred - RN-Registered Nurse - DORA - Department of Regulatory Agencies Required Knowledge, Skills and Abilities - Excellent verbal and written communication skills; uses interpretation services when needed to assist callers. - Ability to quickly learn and interpret medical, pharmacological, and toxicological information, and determine when escalation is necessary. - Ability to work in a fast and intense environment with minimal supervision, responding to multiple inquiries (multi-task), utilizing specialized resources, following specific protocols and accurately documenting all information received and provided. - Strong critical thinking and problem solving skills; exercises initiative and professional judgment in selecting proper resources and actions. - Knowledge of techniques, methods and competencies of clinical nursing practices. - Knowledge of safety principles in a non-patient care environment. - Knowledge of standards, policies and procedures of Denver Health and RMPDS as they pertain to nursing. - Demonstrates advanced Microsoft Office skills including Word, Excel, and Power Point. - Demonstrates advanced computer proficiencies, including excellent typing skills and the ability to work among multiple databases. Benefits - Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays - 100% paid parental leave up to 6 weeks - Immediate eligibility for retirement plans with employer contribution up to 9.5% - Generous medical, dental, vision plans in addition to employer paid disability and life insurance. - Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center - Free RTD EcoPass (public transportation) - Childcare discount programs & exclusive perks on large brands, travel, and more - Tuition reimbursement & assistance - Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways - Professional clinical advancement program & shared governance - Public Service Loan Forgiveness (PSLF) eligible employer + free student loan coaching and assistance navigating the PSLF program - National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

• Review medical record documentation to abstract and assign diagnoses, procedures, and modifiers • Provide feedback regarding documentation and coding issues • Maintain understanding of and ensure compliance with all applicable Official Coding Guidelines • Participate in coder and provider education including documentation improvement efforts for providers • Interact with provider, nursing staff and departments as assigned • Assist in the training and quality assurance of all coding levels • Strive for strong unit cohesion by working well with other members of the team

• Facilitate improvement in the overall quality, completeness, and accuracy of medical record documentation • Educate and train of the Clinical Documentation Integrity team through extensive audit investigation, clinical criteria research, and data analysis • Develop and deliver a formalized CDI orientation process • Draft and submit written queries to providers to clarify documentation • Collaborate with Coding, HIM, Patient Safety and Quality, Enterprise Compliance Services, and Revenue Integrity • Perform complex clinical documentation of designated patient records to assess accuracy • Develop and perform an internal auditing process in partnership with the CDI Manager to validate query compliance • Educate providers, coder, and CDI team regarding clinical documentation concepts, health data, quality outcomes, and compliance regulations.