Business Operations Remote Jobs in Delaware (US)
This page tracks remote business operations openings that are location-eligible for Delaware.
This page tracks remote business operations openings that are location-eligible for Delaware.
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679 Jobs
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• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement. • Develop detailed process maps and documentation to support analysis. • Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices. • Challenge status quo thinking to see opportunities for substantial advancement where possible, instead of incremental change. • Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives. • Develop and execute action plans for implementing process improvements. Ensure that changes are effectively communicated and adopted across the organization. • Create and maintain metrics to measure the adoption, effectiveness and ROI of process improvement initiatives. • Provide regular reports and updates to management on progress and outcomes. • Gather, analyze, and document business requirements from stakeholders to support the development of solutions that meet business needs. • Collaborate with Information Technology and other departments to develop and implement solutions that align with business requirements and improve processes. • Maintain awareness of existing technology capabilities and emerging technologies and actively pursue opportunities to employ technology to increase efficiency and lower costs. • Perform data analysis to support decision-making and identify trends, patterns, and insights that can inform process improvement initiatives. • Foster a culture of continuous improvement by encouraging employees at all levels to contribute ideas and participate in process improvement efforts. • Maintain awareness of technology solutions, third-party services and mortgage industry trends among peers that might be advantageously applied as new opportunities emerge. • Provide training and support to employees on new processes and improvements. Develop training materials and resources as needed. • Utilize project management skills to plan, execute, and monitor process improvement projects. Ensure projects are completed on time, within scope, and within budget. • Develop and implement change management strategies to ensure smooth transitions and adoption of new processes across the organization.
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• Create, write, and update clear, consistent documentation for company processes, system requirements, and operational changes. • Design and build training materials tailored to different departments to help our teams grow their skills and stay aligned with company goals. • Manage our document storage and version control so the team always has the right file. • Ensure all written materials match our internal style guides and quality benchmarks.
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently. Real impact – We help doctors help patients. Your work truly makes a difference. At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on. Shape the future, sustain growth – Make a difference now and build for long-term success.
Role Description Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery. We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale. What you will do - Own: - End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance - Platform reliability, data quality and service standards across all GTM systems - Deliver: - Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs - Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains - Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH - AI-powered automation that removes manual work and improves speed and insight - Build: - A high-performing GTM systems team and Center of Excellence - Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs) - Strong vendor partnerships with clear ROI, SLAs and accountability *This role reports to the COO, with a dotted line to the CPTO. What success looks like (12+ months) - Platform & Ownership: - Salesforce migration complete, stable and widely adopted with clear SLAs - End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs - Reliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reporting - Reliability & Productivity: - Operational excellence: incident rate ↓50%, MTTR < 4h, change failure rate <10% - At least 3 AI automations live, delivering meaningful frontline time savings - Data quality improving quarter over quarter through automated controls - People & Impact: - Stakeholder NPS up across Sales, CS, Care and Finance - Small, senior, high-output team in place; vendors performing against SLAs Measured By: - Time-to-production and release predictability - Service SLOs (availability, data freshness, sync success) - GTM productivity gains and tool adoption - Data quality and reconciliation accuracy - Cost vs plan and vendor SLA attainment Qualifications - 5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments - Delivered a large, multi-country CRM or Service transformation - Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE - Shipped AI-powered automations in real GTM workflows - Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation Skills - Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement - HubSpot expertise and proven Salesforce ↔ HubSpot integrations - Strong integration and data foundations (APIs, iPaaS, data quality, observability) - Clear executive communication; turns ambiguity into pilots, roadmaps, and results - Builder with a product mindset - High ownership; reliable partner to executives and teams
• Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement. • Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives. • Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs. • Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams. • Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment. • Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities. • Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability.
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• Drive end-to-end strategic initiatives from exploring new markets to accelerating growth in existing product lines. • Build strategic frameworks to evaluate customer segments, GTM approaches, and geographic expansion opportunities. • Form hypotheses, run analyses, and turn ambiguous challenges into concrete recommendations. • Build scalable systems, tooling, and processes for sales, marketing, and agent development. • Contribute to pricing/monetization, sales comp, revenue forecasting, and GTM org design. • Improve operational rigor and predictability across the GTM motion. • Lead high-impact projects across core operations, strategic finance, KPIs/board reporting, and growth. • Support commercial strategy, pricing, packaging, and broader GTM initiatives. • Build processes that improve execution and visibility as the company scales. • Leverage data, LLMs, automation, and tooling to surface insights and streamline workflows. • Build models, dashboards, or lightweight internal tools that improve decision-making and execution.
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• Build and maintain dashboards, reports, and models that turn operational data into clear insight for the team and senior leaders — using tools like Excel, Claude, or Power BI. • Translate business questions and stakeholder requirements into analyses, dashboards, and recommendations — connecting data to decisions for executive teams. • Pull, clean, and analyze data from multiple systems to spot trends, risks, and opportunities, and tell the story behind the numbers. • Identify and build automations — using AI assistants, scripting, and modern tools — that eliminate manual work and compound the team’s productivity over time. • Partner with Program and Project Managers to plan, track, and coordinate operational initiatives — owning project tasks, timelines, action logs, and status updates. • Prepare materials and reporting for operating reviews — weekly status, steering committees, quarterly summits and leadership updates — ensuring the data is accurate and current. • Coordinate meetings and operating cadences: scheduling, building agendas, capturing notes and decisions, and following up on action items to closure. • Document and improve processes and workflows, helping the team standardize and scale how work gets done across a global organization.
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Reports To: Director of Operations Own Market Performance. Drive Real Decisions. Onward Health is building the transportation infrastructure layer for healthcare. We operate a multi-market, technology-enabled network serving patients, providers, and health systems. We are hiring a Senior Manager, Marketplace Strategy & Operations to own territory performance and drive the operational and economic health of our markets. This is not a reporting role - This role is accountable for delivering sustained improvements in market-level KPIs and contribution margin, owning performance, diagnosing issues, deciding on corrective actions, and driving execution across the business. You will pull the key levers (pricing, supply, incentives, operational changes) needed to improve outcomes and be accountable for results. If you enjoy ambiguous problems, thinking in systems, and making real decisions with measurable impact, this role is for you. Why Onward? Onward is building critical infrastructure for healthcare access, and we are scaling quickly across markets. This role sits at the center of how our network performs and evolves, with direct ownership of marketplace outcomes and exposure to senior leadership. You’ll shape how we operate as we grow - driving meaningful improvements in performance, efficiency, and patient experience while directly influencing marketplace strategy and operational execution. As a mission-driven company, we focus on the people at the heart of every journey - enhancing access to care while building a collaborative, high-performing culture. Joining Onward means taking ownership, making real decisions, and playing a pivotal role in a dynamic growth story. Key Responsibilities: - Territory Performance & Marketplace Health: Support improvements in territory KPIs including fulfillment, ride volume, utilization, driver earnings, incentives, and contribution margin. Identify early warning indicators of imbalance or margin compression and drive measurable corrective action. Run weekly market performance reviews, help set priorities, and drive accountability across cross-functional stakeholders. You are responsible for answering and acting on: What’s happening? Why is it happening? What are we doing about it? - Data → Insight → Decision: Conduct deep-dive analyses to identify root causes of performance gaps and translate insights into clear decisions. Form independent hypotheses, evaluate tradeoffs, and drive implementation of solutions. Translate complex data into concise insights that enable fast decision-making. - Driver Economics & Pricing Strategy: Own analysis of ride-level margins and driver earnings health in partnership with Finance. Model scenarios to inform pricing and incentive strategies and drive structural improvements to marketplace economics. - Market Launch & Expansion Support: Help define KPI frameworks for new market launches, track performance across the first 30/60/90 days, diagnose early-stage friction, and drive corrective actions to ensure markets scale successfully. - Cross-Functional Execution: Partner with Operations, Finance, Product, and Recruiting to turn decisions into execution. Drive follow-through on performance initiatives and own progress against improvement plans. Support quarterly planning and forecasting with clear performance insights and recommendations. Required Skills and Qualifications: - Educational Background: Bachelor’s degree or equivalent combination of education and relevant experience. - Professional Experience: 3-6 years in strategy, operations, marketplace analytics, consulting, or high-growth startup environments. Proven ability to synthesize multiple performance indicators into a clear business narrative for senior stakeholders. Experience operating within a two-sided marketplace strongly preferred (rideshare, logistics, delivery, staffing, healthcare networks, etc.). - Analytical Rigor: Strong Excel/modeling skills required. Experience with SQL and BI tools (Looker, Tableau, Mode, etc.) preferred. - Decision-Making & Communication: Demonstrated ability to move from data → insight → recommendation. Strong executive communication skills and ability to present concise, defensible positions. Comfortable operating without fully defined playbooks and owning KPIs or business outcomes. - Personal Traits: Systems thinker who understands how supply, demand, pricing, and incentives interact. High ownership mentality, comfortable with intellectual debate, bias for action, and comfortable making decisions with incomplete information. Who succeeds in this role: - Someone who enjoys solving messy problems - Comfortable operating without clear playbooks, debating tradeoffs with senior leadership, and challenging assumptions and defending data-backed positions. - Balances analytical rigor with practical decision-making - Takes initiative and looks for ways to improve how things work - Defaults to “what should we do?” not “here’s what happened” Join Us: If you’re looking to make a significant impact and thrive in a dynamic, fast-paced environment, Onward is the place for you. Apply today to become a part of our mission to transform healthcare transportation.
FORM is a virtual obesity medicine clinic empowering patients to take control of their health. FORM provides each patient with a clinical Care Team consisting of a dedicated board-certified provider and a Registered Dietitian who develop a personalized weight loss plan that includes access to FDA-approved weight loss medication, if appropriate. Patients use the FORM app to meet with their Care Team for frequent video visits, message their Team between visits, track weight, and engage in educational resources. FORM is also covered by most major insurance plans, including Medicare. FORM is on a mission to make quality, evidence-based obesity care available to everyone. To learn more, visit formhealth.co.
Role Description We are seeking a Business Operations Associate who will serve as a strategic partner across the business, helping to sharpen data-driven decision-making and help scale our analytical capabilities as we grow. In this role, you’ll drive cross-functional and team-specific analyses with meaningful business impact, and serve as a key partner to Data to ensure insights and the broader reporting infrastructure are widely accessible. This is a full-time opportunity within our centralized Business Operations unit, but working closely with partners across Operations, Commercial, Product, and other key areas of the business. This is a remote role located anywhere in the United States, but we have strong preference for candidates in the Boston, MA area who have the ability to work in the office periodically. To ensure success in the role, you should be comfortable conducting quantitative data analyses, working collaboratively and iteratively with other departments to scope and execute projects, and reporting results to a broader working team. What you will do - Analysis & Insight - Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations. - Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement. - Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations. - Cross-Functional Initiatives & Execution - Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement. - Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency. - Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes. - Reporting & Scalable Infrastructure - Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers. - Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions. - Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights. - Stakeholder Partnership & Communication - Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial. - Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead. - Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve. Qualifications - 4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting. - Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions. - Highly adaptable and thrives in fast-paced, high-growth environments; excited to solve problems within the ambiguity and limited structure of a high-growth start-up. - Possess strong business intuition and familiarity with financial concepts and reporting. - Have experience working with finance and data information systems, as well as building and/or use of BI tools such as Sigma Computing and Snowflake. SQL familiarity is a plus. - Have experience establishing and cultivating strong relationships with cross-functional partners. - Demonstrate strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization. - Possess organizational and project management skills and ability to prioritize tasks and see projects through from inception to completion on schedule. - Have experience in a high-growth startup/tech environment; Healthcare or digital health experience preferred but not required. Benefits - Competitive salary and equity in a high growth start-up. - Comprehensive health benefits (medical, dental, vision). - 401k. - Flexible work schedules and unlimited paid time off. - Paid parental leave. Company Description Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.
Headquartered in Rochester, Minnesota, Mayo Clinic is a nonprofit medical institution ranked first in more specialties than all other hospitals in America. The
Role Description The Director of Data & Analytics Delivery Operations leads the execution discipline and operational governance that ensures Enterprise Data & Analytics delivers work predictably, safely, and at scale. This role is accountable for establishing, operating, and continuously improving the data and analytics delivery operating systems and processes. This role provides organizational leadership, operating alignment, and delivery accountability, ensuring that delivery models, governance cadence, release controls, quality gates, and tooling are consistently applied. The Director partners closely with product, platform, and domain leaders to manage dependencies, balance capacity and demand, coordinate releases, and ensure executive-level visibility into delivery health, risk, and performance. - Own and operate the Enterprise Data & Analytics delivery operating model, ensuring consistent execution across sprint operations and releases - Translate enterprise delivery strategy and standards into organizational execution, operating cadence, and measurable outcomes - Establish standards and practices for Agile delivery operations, including PI planning support, sprint hygiene, throughput and flow metrics, and team health indicators - Oversee program- and portfolio-level release management, including enterprise release calendars, dependency coordination, integrated release gates, and cutover readiness - Lead portfolio operations and capacity management, providing leadership visibility into demand, throughput, constraints, delivery commitments, and trade-offs - Run delivery operations forums, including councils, risk and milestone reviews, decision tracking, and evidence capture to support audit-ready execution - Establish and enforce quality assurance and delivery controls, including definitions-of-done, validation for high-risk deliverables, and delivery readiness gates - Oversee delivery tooling and workflow automation (e.g., ADO/Jira standards, intake-to-backlog flow, evidence and template automation) to improve delivery transparency and reliability - Partner with Product, Platform, Analytics, Enablement, and Governance leaders to manage cross-team dependencies and resolve delivery risks - Provide clear, executive-ready communication on delivery performance, risks, and outcomes - Build, mentor and develop high-performing Delivery Operations team, fostering strong execution, accountability, reliability and continuous improvement Requirements - This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. - Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
• Support cross-functional collaboration across Client and partner organizations • Assist in identifying risks, tracking issues, and driving mitigation actions, escalating as appropriate • Contribute to documentation, reporting, or technical analysis as required • Coordinate with technical and non-technical stakeholders to ensure alignment • Help maintain continuity of operations across related workstreams
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