Guild Mortgage

• The Sr. IT QA Data Quality Analyst plays an important role in the organization by leading quality assurance activities for Enterprise Data Warehouse (EDW), Data Services, and related data delivery initiatives. • This role is responsible for defining and maintaining Data QA strategy, repeatable test approaches, EDW quality governance practices, and release readiness standards to ensure data delivered to stakeholders is complete, accurate, timely, traceable, and fit for business use. • The role documents, executes, and oversees data quality checks across data assets throughout EDW delivery layers, including validation of data repositories against external source systems, source-to-target mappings, transformation rules, Change Data Capture (CDC), dimensional models, data masking, downstream reporting impacts, and data quality metrics. • The Sr. IT QA Data Quality Analyst partners cross-functionally with Data Engineering, DataOps, BI Engineering, Product, Business Analysts, UAT teams, vendors, end users, and Project Management to bring a QA perspective to planning, execution, defect resolution, release readiness, and continuous improvement. • This position also mentors QA Analysts, reviews test coverage and evidence, establishes reusable QA standards, identifies opportunities to automate repeatable data comparisons and regression checks, and provides evidence-based risk assessments and go/no-go recommendations for data releases.

• Perform activities related to assisting originators in building complete loan files for submission • Assist originator in appointment setting with prospective and new applicants • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment • Provide administrative support managing various client databases • Send new clients online pre-qualification link on behalf of originator • Monitor key dates related to loan transactions and respond accordingly • Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature • Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries • Collect supporting documentation from customer, gathering necessary documentation for pre-approval • Maintain referral source relationships through quick response time and excellent custom service.

• Provide administrative support to the Default Department • Process accounts payable duties within Default • Timely processing of Fees/Costs requests, invoices and payoff requests • Review and process daily approved invoices for Foreclosure department • Make photocopies and file documents upon request • Update data in internal systems with status • Create summaries and spreadsheets upon request

• Consult with hiring managers to define candidate qualifications and reference preidentified criteria for successful talent identification. • Maintain strong cross departmental relationships as facilitated by direct Supervisor; act as a liaison with hiring managers and active/passive candidates to streamline the hiring process. • Implement and monitor sourcing strategies, ensuring resources are devoted to the most effective sourcing methods. • Administer the recruiting process, including posting positions (internal/external). • Evaluate candidates through resume and phone screenings to present a highly qualified candidate pool to hiring managers. • Collaborate with hiring teams to develop and understand technical assessments to evaluate candidates’ skill level. • Submit job postings for review and audit existing published job postings in the electronic recruiting module to remove expired and/or filled postings when appropriate. • Support Talent Acquisition department by maintaining existing relationships or assisting in identifying new relationships with colleges and universities to develop a pipeline of new talent. • Staying up to date on technology trends to understand evolving needs in the tech industry, to help anticipate hiring needs and sourcing relevant talent. • Drive, maintain and meet individual recruiting metrics defined by Supervisor. • Adhere to delegated tasks or projects that drive results for recruiting function. • Use a variety of best recruiting practices to develop a strong pipeline of qualified candidates. • Work closely with the Talent Acquisition Supervisor to develop and implement recruiting strategies designed to increase candidate pool and focus on strategies that are most effective. • Make recommendations to improve the overall recruitment process. • Communicate company values, culture, and benefits to candidates. • Ensure compliance with all legal and regulatory requirements related to recruitment practices. • Ensure proper data entry and information integrity within the applicant tracking system. • Attend job fairs and career events. • Perform other duties as assigned.

• serves as a trusted legal advisor to the Legal and Human Resources Department, providing practical, business-focused counsel on employment law, workforce management, regulatory compliance, workplace investigations, employment agreements, vendor contracts, risk management, and strategic initiatives. • analyzes complex legal issues, exercises sound legal judgment and discretion, and advises leaders on legal risks and solutions across a broad range of labor and employment matters, including wage and hour compliance, leave and accommodations, workplace safety, harassment, discrimination, performance management, disciplinary actions, reductions in force, terminations, and employment-related claims. • partners closely with Legal, HR, Compliance, and business teams to mitigate risk, support organizational objectives, and ensure compliance with applicable laws. • responsible for drafting, reviewing, and negotiating employment-related agreements and HR vendor contracts, including employment contracts, executive agreements, offer letters, severance agreements, restrictive covenants, and independent contractor agreements. • manages routine and complex employment law matters while appropriately escalating novel, high-risk, or strategically significant issues to the General Counsel, delivering practical legal solutions that support business objectives while minimizing legal exposure.

Role Description The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role may perform the Lead to Contract and/or Contract to Close duties. Essential Functions - Lead to Contract duties: - Assist originator in appointment setting with prospective and new applicants. - Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment. - Set and confirm appointments for originator and manage calendar. - Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). - Send new clients online pre-qualification link on behalf of originator. - Assist the originator with obtaining an accurate and thorough 1003. - Analyze customer’s credit and financial scenario and determining appropriate loan product(s). - Run credit on loans assigned to an originator. - Run AUS findings and prepare the Initial Fee Worksheet. - Pull and prep web applications and other duties; including updating credit reports and AUS findings. - Request status updates from pre-approved clients and referral sources (weekly TBD calls). - Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. - Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. - Manage monthly compliance-approved email marketing to realtors. - Contract to Close duties: - Monitor key dates related to loan transactions and respond accordingly. - Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly. - Manage assigned originator's database; tracking active loan(s) and entering data as needed. - Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service. - Provide support in the collection and preparation of submitting loan application with supporting documentation to processing. - Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed. - Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s). - Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer. - Provide any necessary assistance through production and underwriting process. - Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information. - Answer customer inquiries related to active loan, and/or loan application status. - Additional common duties: - Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies. - Pricing loan in accordance with Guild’s policies and communicating fees to operations team. - Quoting rates and making commitments regarding locking to customer. - Maintain referral source relationships through quick response time and excellent customer service. - Prepare and send thank you cards to referral sources and new clients. - Collect supporting documentation from customer, gathering necessary documentation for pre-approval. - Act as a point of contact for the customer and referral source, keeping them informed throughout the process. - Discuss product features with customer. - Perform other duties as assigned. Qualifications - High School Diploma or equivalent, required. - Minimum two year's experience in Mortgage lending or related field. - NMLS required. - Ability to manage multiple priorities; strong detail orientation and highly organized. - Works with a strong sense of urgency and responsiveness. - Passionate about delivering excellence in customer service. - Demonstrated patience and professionalism when interacting with both internal and external customers. - Strong verbal and written communication skills. Basic math skills. Requirements - Excellent verbal and written communication skills required. - Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. - Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. - Commitment to company values. Benefits - Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

• Support the District Manager and branches in the assigned District by facilitating administrative needs • Assist Regional Administrative Assistant in hiring and onboarding procedures • Manage accounts payable and expense reports • Assist with scheduling and event planning • Coordinate District activities and meetings • Oversee administrative functions like time-keeping and office organization • Generate reports and manage document process flow

• Manage network and system admin, along with project managers and coordinators to ensure seamless tech services are provided during branch openings, relocations, and closings • Manage all aspects for the network design and configuration, including security aspects • Manage the provisioning and disconnects of voice/data circuits, along with upgrades and cost control • Maintain and enhance SASE zero capabilities and network security trust • Oversee Network Micro segmentation • Manage cloud network environments ensuring proper security best practices • Ensure the adequate deployment of LAN/WAN networking equipment • Ensure the adequate deployment of telecommunications hardware, including IP PBX/hosted VOIP • Visit site locations for large-scale deployments and acquisitions as needed • Manage network administration of Cisco Webex/UC call center • Manage and monitor network security access and user access • Provide high level network support and consult with vendors on troubleshooting and projects • Manage, configure, monitor, and report on firewall/DMZ • Ensure proper documentation and tasks related to SSAE, SOX and other audits are completed • Manage network integration; provide IBM i series support and troubleshooting as needed • Manage and maintain email routing configuration; provide troubleshooting support when needed • Manage and maintain wireless network configuration; provide troubleshooting support when needed • Perform other duties as assigned

• Act as a key point-of-contact for questions related to repurchases and loan defects as well as operational support for mortgage exam preparation. • Evaluate underwriting decisions and analyze customer’s loan-to-value ratio, debt-to-income ratio, credit report, application, income and assets, source(s) of down payment funds, and supporting documentation to identify potential resolutions to address loan defects and/or mortgage exam preparation. • Review appraisals to determine if they meet secondary market, investor, and company standards. • Act as 2nd reviewer to teammates for written responses to loan defects prior to submission to the agency/investor. • Act as a liaison between operations and QC to assist with resolving QC audit defects. • Maintain a strong working knowledge of the company’s credit policies and procedures; make update recommendations when necessary. • Collaborate cross-functionally with operations and production using expertise to answer questions to resolve escalated issues. • Provide recommendations to changes in practice or procedures and execute accordingly. • Create and format internal support documents, including, but not limited to, matrices, job aids, checklists, based on information provided. • Assist with the monitoring, review and maintenance of specialized reports and remediation plans. • Assist with special projects as needed. • Perform other duties as assigned.

• Assess reason(s) for delinquency and evaluate homeowner’s finances in order to recommend optimal workout solutions. • Obtain documentation to ensure workout solution matches criteria for hardship and financial capability in accordance with investor and insurer guidelines. • Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices. • Seek coaching and feedback obtained from live and taped call monitoring activities to increase effectiveness. • Escalate calls as needed and when requested. • Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter. • Participate in training and adapt to changes in industry regulations and processes. • Coordinate pulling previous and current day data phone reports. • Update spreadsheets pertaining to phone reports; print spreadsheets and email data to staff. • Track all requested foreclosure fee requests, via Excel, provide quote in TDA8 notes. • Perform daily follow up with Foreclosure Tech, as necessary. • Update system when foreclosure fees are received. • Alert agent requesting fees to make outbound call to h/o to provide information. • Provide 401K letters to homeowners needing to request a distribution or loan from their retirement plan. • Provide liaison support with outside departments, requesting outbound calls to customers for information/assistance (inter-department requests). • Assist in the operation/monitor of the Cameo dialer. • Support management in the training of staff, as well as coach existing staff on floor. • Perform initial training of new hires. • Assist Supervisor with Coaching and Development of Team members. • Assist in managing Department Abandonment rate. • First point of contact for team questions. • Attends department management meetings and provides input to improve department processes. • Supports Supervisor and Manager department decisions. • Takes personal accountability to ensure/reflect cohesiveness and togetherness of the management team in front of department staff. • Perform other duties, as assigned.