DocPlanner

Role Description As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI-first Customer Success. What makes this role exciting? - Help replace fragmented local practices with scalable global ways of working, while still adapting to local market realities. - This is a role for someone who enjoys solving ambiguous problems, bringing structure to complexity, and making things happen across multiple stakeholders. - You will have real ownership, high visibility, and the opportunity to help build an AI-enabled Customer Success function from the ground up. In this role, you are contributing by… - Supporting the design and creation of the global Customer Success function of the future, relating to: - Insights (customer journey customisation, research projects, experimentation) - Productivity (product automations, operations effort optimisation and capacity utilisation) - Best practices (cross-market sharing, external expertise/benchmarks) - Help define, test, and roll out AI-first Customer Success use cases. - Prioritize use cases according to impact. - Ensure they are practical, measurable, and adopted by teams. - Forward thinking in terms of scalability and customer journey. - Independently leading data analytics and modelling with a special focus on Retention and Growth. - Data queries and solid understanding of data management topics (Superset, Tableau, SQL). - Machine learning application (prediction models, clustering, decision trees etc.). - Business/financial modelling (business analysis, forecasting, budget simulations). - Supporting the execution of key strategic projects/initiatives in the markets, working hand in hand with local teams in our DP countries. - Scale results/experiments from one market into global projects. - Liaise with in-market stakeholders to align on project direction and status. - Act as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up. Qualifications - 3–5 years of experience in strategy, operations, analytics, project management, or a related role. - Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background. - Technical expertise in working with large data sets: - Knowledge of Superset/Tableau/reporting tools - ability to edit/create dashboards. - Knowledge of SQL, DBT and experience in working with databases - e.g. from prior BI experience. - Desirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.). - Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization). - Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.). - Interest in and practical ability to apply AI in Customer Success operations. - Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation. - Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes. - Able to package insights and communicate with stakeholders/lead working sessions with teams. - Fluent in English (any other languages specially Spanish, Portuguese & Polish - are a plus!). - This role is remote first and can be ideally based in Spain. On a second note, Poland, Mexico or Brazil. Requirements - Strong operational excellence. - Ability to combine strategy, analytics, and Technical Project Management execution. - Experience in solving ambiguous problems and bringing structure to complexity. - Ownership and high visibility in projects. Benefits - Healthcare insurance – so you can focus on what matters. - Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. - Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. - Local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave depending on your location. - Career growth opportunities through learning, development, and cross-functional projects. - Work with a diverse and inclusive global team. - Remote work and flexible hours.

Role Description How will you make an impact? - Lead Finance Automation & AI Integration: Drive continuous process enhancements by identifying inefficiencies and deploying automation solutions to optimize workflows, ensuring streamlined finance operations that support company growth. Oversee automation opportunities within the finance area by assessing and prioritizing potential projects, and recommending effective solutions. Additionally, serve as the AI and technology champion within the Finance team, actively exploring AI-driven automation opportunities and identifying impactful use cases for AI in finance. Present these cases to the Finance team across DocPlanner to promote AI adoption across the organization. - Finance SaaS Advisor: Provide guidance on tools to enable Docplanner growth. Utilize AI-driven and machine learning solutions to deliver efficiencies, enhanced flexibility, accuracy, and ensure legal & statutory compliance. - Project Leadership: Lead and participate in cross-functional initiatives, such as M&A business, markets and product launches/changes; New Finance enhancements (implement new finance policies, reporting, updates, etc). - User Support, Training & Documentation: Create training materials and conduct workshops to promote systems adoptions and best practices. Maintain up-to-date documentation to support efficient systems usage across teams. Deliver primary assistance to users by resolving system problems and responding to inquiries. Qualifications - Bachelor’s degree in Finance, Accounting, IT based Business Administration or equivalent is a must. A Master degree or relevant certifications is a plus. - 7+ years of relevant experience in Finance operations, including direct responsibility on finance systems and processes (PTP, OTC, RTR). - Tech-savvy (or tech-curious) mindset, not afraid of “getting your hands dirty” in understanding different tech solutions and tools in order to maximize their usefulness and the impact on team’s productivity. - Strong analytical and problem-solving skills, with a focus on system optimization, data integrity, and scalable process improvements. - Detail-oriented and well-organised, and not afraid to hold others accountable (regardless of role and seniority) when the required processes and procedures are not followed. - Hands-on approach and positive “can do” mindset. Ability to navigate complex situations, prioritizing effectively, and succeeding in a dynamic, fast-paced environment, and leading projects autonomously. - Excellent communication and interpersonal relationship skills. Ability to work independently. - Experience with automation tools such as UiPath, Automation Anywhere, Blue Prism, Zapier, Make, 8n8 or similar. Advanced knowledge of Microsoft Office, particularly Excel and PowerPoint. - Full professional proficiency and ability to work in English, written and spoken (you will be part of the Global Team); knowledge of any other group language highly preferred. - A big plus will be: - NetSuite experience. - Familiarity with programming languages like Python, SQL, or JavaScript. - Ability to create dashboards using financial data visualization tools like Tableau or Power BI. Requirements - Intro Chat – A first call with our Talent Partner to explore mutual fit around relevant skills, value alignment, and motivation. - Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with the Hiring Manager and your potential manager in this role. Take this chance to ask anything on your mind—it’s just as much about making sure we’re the right fit for you, too. - Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. You’ll then walk us through your approach in a collaborative discussion with the hiring manager and the team to discuss your thoughts and findings. - Additional/Final Interview – A final conversation with someone from our Global Team. - References & Offer! Benefits - Global Benefits: No matter where you are, you’ll have access to: - Healthcare insurance – so you can focus on what matters. - Wellness that works for you – from gym memberships to mental health support, we’ve got you covered. - Time off that counts – whether it’s a vacation, your birthday, or just a day to recharge, we believe in balance. - Local Perks: Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave. - Career Growth: We’re growing, and so can you! You’ll find lots of chances to learn, develop, and explore new paths—whether within your team or through cross-functional projects. - A Truly Global Team: Work with talented people from all over the world in a diverse and inclusive environment. - Flexibility That Works for You: Remote work and flexible hours aren’t just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Role Description You'll lead design across the full experience of doctors and clinics on Docplanner: - The practice management tools they use to run their day - The AI layer that assists them during consultations and beyond - The way they discover and grow on our platform You'll hire and shape your own team from the ground up. You'll work shoulder-to-shoulder with engineering and product leadership as a true peer — not a service to them. You'll spend real time with the people who use what you build, extracting what they can't quite articulate, and turning it into something so simple it disappears into the work. The people using what you build chose medicine, not software. They should never feel the difference. Qualifications - You start from the problem, not the pixels. - You can tell the difference between a screen that looks finished and an experience that actually works — and you care far more about the second. - You prove it with users. - You think in behavior, not just interfaces. - You’ve led design for a real product. - You’ve grown designers. - You can show impact, not just artifacts. - AI is part of how you work — how you think, prototype, and lead. - You don't need to come from healthcare, and you don't need to tick every line above. Requirements - Six to twelve months in, here's what "good" looks like: - The goals move. - The experience is something people stop noticing. - You know what's working and can prove it. - You've built a team that ships value and wants to stay. Benefits - Share Options plan - True flexibility and work-life balance - Remote or hybrid work model with a hub in Warsaw - Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly) - 20/26 days of paid time off (depending on your contract) - Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate) - Private healthcare plan with Signal Iduna for you and subsidized for your family - Multisport card co-financing for you to have access to sports facilities across Poland - Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling - Free English and Spanish classes

Role Description In this role you will own a part of the commercial transformation of our sales branches. You will structure complex problems, build data-backed business cases, and present recommendations directly to senior stakeholders — including Heads of Sales — to convince them to change how they operate. This is not an analytical support role: you are expected to drive change, own the narrative, and be the person in the room who can challenge the status quo with rigour and credibility. In this role, you are contributing by… - Leading business analysis and consulting workstreams to drive transformation across the sales organisation: - Structuring ambiguous problems, mapping current processes, and identifying root causes of underperformance - Building data-backed business cases and financial models to support recommendations - Designing and presenting executive-level materials to convince senior stakeholders (e.g. Heads of Sales) to change their approach - Driving cross-functional execution of selected transformation initiatives, working hand in hand with local teams: - Overall project management: align on scope and plan, monitor execution, resolve issues - Liaising with in-market stakeholders to align on direction, unblock issues, and communicate progress - Scaling successful approaches from one market into global projects - Supporting the continuous improvement of the Global Sales organisation through: - Best practices (cross-market sharing, external benchmarks) - Insights (process analysis, research projects, performance measurement) - Use of AI tools (ChatGPT, Claude, Copilot or similar) to draft documents, structure analyses, and build presentation materials efficiently How do we define success in this position: - Transformation projects delivered with measurable impact on New Business MRR - Senior stakeholders convinced and aligned — you can point to specific changes in how a branch operates because of your work - Recommendations are clear, data-backed, and adopted — not just presented Qualifications - You have 3+ years of professional experience - You're fluent in English (any other language — Spanish, Portuguese, Polish — is a plus) - Ideally a Data Science, Statistics, Math/Physics, Computer Science or quantitatively oriented background - Strong technical expertise — SQL is a must, Python is highly valued: - Solid experience designing and querying databases; ideally experience owning or contributing to data warehouse schemas - Knowledge of Tableau / Power BI or other BI tools — ability to edit and create dashboards - Python modelling experience; knowledge of key data science algorithms: clustering, regression, decision trees, XGBoost - Experience with AI tools (ChatGPT, Claude, Copilot or similar) and workflow automation platforms (Make, Zapier, Cowork or similar) - Comfortable working in a fast-paced, flexible environment without a fixed ticket queue — you set your own priorities based on business impact - Ability to work under pressure and deliver rigorous insights to tight deadlines - Experience in internal tooling development is a strong plus - Prior experience in SaaS or marketplace business models is a plus - Ability to package insights and communicate with stakeholders, including leading working sessions - Proven experience working with multicultural teams and navigating complex organisations Requirements - 3+ years of professional experience - Fluency in English (additional languages are a plus) - Strong technical expertise in SQL and Python - Experience with BI tools like Tableau or Power BI - Experience with AI tools and workflow automation platforms - Ability to work in a fast-paced environment - Experience in SaaS or marketplace business models is a plus Benefits - Healthcare insurance - Wellness programs including gym memberships and mental health support - Time off for vacations, birthdays, or personal days - Local perks like meal vouchers, transport allowances, or extended parental leave - Opportunities for career growth and development - Flexible work arrangements including remote work

Role Description Engineering Lead, Spain. You lead the Clinic Cloud Engineering team, partner closely with PMs and Country Manager and hold country-level ownership of what we ship. You report directly to the Global Engineering Director for PMSs. Your leadership shapes whether a clinic runs on time or breaks down at eleven in the morning. - This isn't a role where you manage tickets and clear blockers. - You set the direction. - You decide what quality looks like. - You're the person who makes the team better, the product more reliable, and the market more confident that Docplanner delivers the best PMS in the country. Qualifications - You've led product-facing engineering teams before. - You understand that software running in healthcare has consequences a support ticket can't capture. - Your strong technical foundations allow you to own architecture and quality calls. - You build teams that don't need you for every decision. - You hold the whole picture at once: the engineers who build it, the PMs who prioritize it, the commercial team who promises it, and the clinic that depends on it. - You're comfortable with ambiguity and with iteratively getting to the best product. - You push to understand why before you discuss how. - You don't confuse delivery speed with progress. - You've been in market-facing engineering roles and you know that trust is built in months and lost in hours. Requirements - 5+ years leading product engineering teams with direct people management: hiring, performance, growth. - Led a team through real product transformation, not just maintenance cycles. - Experience shipping in an environment where uptime and data integrity have real consequences. - Technical background to own architecture and quality calls; grounded enough to make them pragmatically. - Comfortable holding a strategic conversation with the business and a technical one with your engineers on the same day. - Spanish market experience or working in Spanish is a strong plus. - Exposure to healthcare, clinic workflows, or regulated data environments is a plus. - Fluent in English and Spanish languages. Benefits - A salary adequate to your experience and skills. - Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings. - True flexibility and work-life balance. - Remote or hybrid work model with our hub in Barcelona. - Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly). - Summer intensive schedule during July and August (work 7 hours, finish earlier). - 23 paid holidays, with exchangeable local bank holidays. - Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate). - Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental). - Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy. - Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. - Free English and Spanish classes.

Role Description Make Marketing, Sales, and CS meaningfully more productive through trusted tooling and data. Own Docplanner’s GTM tech blueprint and turn it into shipped value fast with a small, high-leverage team, AI-powered automation, product mindset, tight user loops, and predictable delivery. We are mid-migration to Salesforce for Sales, CS and Care while Marketing remains on HubSpot. Our GTM teams need higher throughput and fewer manual steps; fragmented ownership across internal systems slows them down and hurts data quality. We need a single accountable leader who can design, build and ship like a founder, while running a disciplined SDLC and vendor model at scale. What you will do - Own: - End-to-end GTM technology strategy and blueprint (CRM, Marketing, CPQ, integrations, AI, identity), with clear accountability, cost awareness and governance - Platform reliability, data quality and service standards across all GTM systems - Deliver: - Complete and stabilize the Salesforce migration with strong adoption and measurable SLAs - Predictable execution through quarterly commitments, short delivery cycles and visible productivity gains - Seamless Salesforce ↔ HubSpot integration and trusted GTM data flowing to the DWH - AI-powered automation that removes manual work and improves speed and insight - Build: - A high-performing GTM systems team and Center of Excellence - Modern delivery and operating model (CI/CD, release discipline, service catalog, SLOs) - Strong vendor partnerships with clear ROI, SLAs and accountability *This role reports to the COO, with a dotted line to the CPTO. What success looks like (12+ months) - Platform & Ownership: - Salesforce migration complete, stable and widely adopted with clear SLAs - End-to-end ownership of all GTM tools with a published service catalog, RACI and intake SLAs - Reliable Salesforce ↔ HubSpot ↔ DWH integrations and trusted GTM reporting - Reliability & Productivity: - Operational excellence: incident rate ↓50%, MTTR < 4h, change failure rate <10% - At least 3 AI automations live, delivering meaningful frontline time savings - Data quality improving quarter over quarter through automated controls - People & Impact: - Stakeholder NPS up across Sales, CS, Care and Finance - Small, senior, high-output team in place; vendors performing against SLAs Measured By: - Time-to-production and release predictability - Service SLOs (availability, data freshness, sync success) - GTM productivity gains and tool adoption - Data quality and reconciliation accuracy - Cost vs plan and vendor SLA attainment Qualifications - 5+ years building and leading GTM / business systems in scaled SaaS or marketplace environments - Delivered a large, multi-country CRM or Service transformation - Hands-on ownership of Salesforce Sales & Service and a GTM Systems CoE - Shipped AI-powered automations in real GTM workflows - Led senior program and vendor management, including RFPs, SLAs, and TCO / ROI evaluation Skills - Salesforce delivery excellence: CI/CD, environments, releases, SLAs, incidents, and enablement - HubSpot expertise and proven Salesforce ↔ HubSpot integrations - Strong integration and data foundations (APIs, iPaaS, data quality, observability) - Clear executive communication; turns ambiguity into pilots, roadmaps, and results - Builder with a product mindset - High ownership; reliable partner to executives and teams

Role Description We’re looking for an exceptional Talent Sourcer to support some of Docplanner’s most strategic and high-impact senior searches — many of them at Director level. This role is for someone who gets energy from finding hidden gems: mapping the right talent pools, uncovering non-obvious profiles, engaging exceptional people and helping hiring teams understand what “great” really looks like. - Build smart sourcing strategies for senior, niche and technically complex searches. - Combine LinkedIn Recruiter, advanced search logic, AI-assisted research and smart market mapping to uncover high-signal candidates others may miss. - Engage passive talent through outreach that cuts through the noise — personal, relevant and grounded in why the opportunity could genuinely make sense. - Lead thoughtful first touchpoints — live or async — to understand motivation, relevance, strengths and what would be useful to explore further. - Assess candidates against the actual role calibration, not just keywords or titles. - Partner closely with the Head of Talent Acquisition for Tech & Product, Talent Partners and hiring leaders, bringing market insight, candidate intelligence and clear recommendations. - Keep the search engine clean and moving: structured data in Ashby, strong follow-through, and a constant focus on quality, momentum and outcomes. Qualifications - Strong experience sourcing senior, niche or complex profiles in technology-led, AI-native, SaaS or transformation environments. - Excellent sourcing ability: advanced search, market mapping, talent intelligence, pattern recognition and the ability to find non-obvious talent. - High agency, drive and resilience — you move things forward, iterate quickly and stay creative when the search requires more than the obvious route. - Strong candidate judgment: you can tell the difference between an impressive profile and a truly relevant one. - Confidence engaging senior passive candidates with thoughtful, personalized messaging and clear role storytelling. - Curiosity about AI and modern recruiting workflows. Requirements - Remote or hybrid work model with or hub in Warsaw. - Flexible working hours. - 20/26 days of paid time off (depending on your contract). - Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate). Benefits - True flexibility and work-life balance. - We promote and embrace equal opportunities in our hiring process, and also every day at work.

Role Description We are hiring a HRBP for the Tech and Product teams at Docplanner. This person will partner with our leadership on all people-related topics, being the point of contact for managers and employees, will work on onboarding, engagement, and development, to ensure that our Docplanner culture, values, and objectives reflect our People Experience best practices, all done by a data driven approach to HR. This is a new opportunity where you will be empowered to accelerate your career growth, develop deep business acumen, and hone your strategic HR skills. The position is based in Poland, Warsaw (preferable) and we are remote friendly. How will you make an impact? - Oversee critical business areas including Product and Engineering teams, which entail a high level execution by delivering core BAU activities and value creation by delivering on KPIs as per targets. - Partner, advise & coach leaders at all levels on day-to-day management issues, organizational design, individual performance reviews, promotions, learning needs and compensation strategies, value will be created by increasing talent density in the areas of your responsibility. - Contribute to developing our Talent strategy and lead key initiatives such as performance management, mentoring, and career path development, value will be created by fostering the right moves that goes in the benefit of DP as a whole, optimizing for the best result. - Participate in core PX global projects and initiatives coming from the specialist areas, being the voice of Tech on projects, value creation by working on the initiatives to fruition and making sure core design of solutions consider Tech teams needs. - Manage end to end the people process within your areas of responsibility. - Support employees with daily inquiries from their onboarding to the offboarding, provide guidance on learning and development opportunities, and support their career progression within the company. Qualifications - You have significant experience with Human Resources processes or related (e.g., hiring, training, performance management, compensation, etc). - A depth of experience as HRBP (Human Resources Business Partner) including Org Design, Organizational Development, Change Management and Talent Management. - You are numbers and data oriented. You connect business needs & goals to relevant numbers and understand the importance of measuring things. - You speak Polish fluently and advanced English. - If you have experience partnering with Engineering teams is a plus. - If you worked and have experience with labor law in Spain, Poland, Germany or Italy is a plus. - Spanish speaking is a plus. Requirements - Intro Chat – A first call with our Talent Partner Giuliana to explore mutual fit around relevant skills, value alignment, and motivation. - Hiring Manager Interview – A deeper conversation about your background, aspirations, and experience with Bianca, Head of People and your potential manager in this role. - Business Case – A take-home exercise incl. a few days' preparation time, designed to understand how you approach real-life problems. - Stakeholder Interview – A conversation with one of your potential future stakeholders to get a sense of how you might collaborate together. - Final Interview – A final conversation with another senior leader from our Global People Experience Team. - References & Offer! Benefits - Global Benefits – Healthcare insurance, wellness support, and time off that counts. - Local Perks – Depending on your location, you will be entitled to local benefits like meal vouchers, transport allowances, or extended parental leave. - Career Growth – Opportunities to learn, develop, and explore new paths. - A Truly Global Team – Work with talented people from all over the world in a diverse and inclusive environment. - Flexibility That Works for You – Remote work and flexible hours.

Role Description The marketplace is the beating heart of Docplanner: the two-sided engine that connects 100 million patients a month with doctors across 13 countries. As Product Director, Marketplace, you will own the doctor side end to end — PRM, visibility products, pricing and packaging — and, on the patient side, the experience that matters most: helping every patient find the perfect doctor and book them in seconds. Your mandate is bold: make Docplanner the place where finding and booking the right doctor is effortless — AI-powered search, smarter matching and a frictionless booking flow that sets the standard for healthcare. You’ll lead a multi-team product organization of product managers, designers and engineers, reporting directly to our CPTO, and partner closely with the engineering director of the marketplace, and the product director who owns the patient app and medical-experience journey. What you’ll do - Own the marketplace product strategy — vision, roadmap, outcomes — for the doctor side and the patient search-and-booking funnel of the world’s largest healthcare marketplace. - Drive the AI-first search and booking experience: smarter matching and recommendations that connect every patient with the perfect doctor — and turn intent into a confirmed booking in seconds. - Make the marketplace healthier every quarter: smarter demand distribution, fewer zero-booking doctors, lower churn, better conversion at every step of the funnel. - Scale our visibility products (First Class, Media360) and evolve pricing and packaging to grow ARPU while delivering clear ROI to doctors. - Lead the core marketplace re-platforming with engineering — modern, scalable foundations for the next decade of growth. - Build and grow a world-class product team and partner tightly with country leaders, marketing, sales and the Noa AI team to ship outcomes, not features. Qualifications - 3+ years leading product at Lead / Director level (must-have) — you’ve owned multi-team product organizations, not just a single squad. - Proven track record in consumer / two-sided marketplace products at significant scale (millions of MAU). - Deep fluency with experimentation, funnel analytics and growth loops; you’re as comfortable in the data as in the design review. - Experience shipping AI-driven product experiences to production. - Fluent English; experience with multi-market, multi-brand products is a strong plus. Requirements - Exceptional problem-solving mindset. - AI-first approach. - Product impact mindset. - Builder leadership. - Founder-level ownership and drive. Benefits - Remote-first within Europe — work from anywhere, with hubs in Warsaw, Barcelona and beyond, and regular team off-sites. - A seat at the table: you report directly to our CPTO and shape company strategy, not just a roadmap. - Competitive compensation package including a stock option plan — we want you to think and earn like an owner. - Real scale, real impact: your decisions reach 100 million patients and hundreds of thousands of doctors every month. - A profitable, founder-led company on a clear path from €250M to €1B ARR — the rare combination of rocket-ship growth and solid ground.

Role Description PMS is how Docplanner becomes the operating system of healthcare. Our practice management software runs the daily life of thousands of clinics — scheduling, electronic health records, billing, insurance — through a portfolio of products: MyDr (Poland), Gipo (Italy), Clinic Cloud (Spain), Feegow (Brazil) and our own Docplanner PMS. Your mandate: Lead the vision to build the best PMS in every country, creating an amazing, AI-first product experience that secures our #1 position in our markets. While our engineering team drives the technical modularization, you will define the product strategy that translates this technical evolution into market-leading success. What you’ll do - Own the PMS product strategy across all PMS, local (MyDr, Gipo, Clinic Cloud, Feegow) and Docplanner light version PMS — one vision, but localized execution. We want to be #1 in each country. - Partnering on the Unification Journey: Engineering leads the technical modularization of our core stack. Your role is to partner closely with the Engineering Director to ensure that the product roadmap and user experience capitalize on this modularity to build a market-winning platform. - Make PMS AI-first: embed Noa natively — AI scribe, AI booking, patient summaries, intelligent scheduling — so every clinic gets superpowers out of the box. - Build the growth engine: design a lightweight entry product for individuals and clinics with a clear upsell path to the full PMS, Noa and marketplace. - Own outcomes that matter: doctor and clinic retention, expansion revenue, integrated-doctor growth and new-market launches. - Lead and develop product leaders across four countries, partnering closely with the PMS business owner, country managers and the Noa team. Qualifications - 3+ years leading product at Lead / Director level (must-have) — you’ve owned multi-team product organizations, not just a single squad. - Proven track record in B2B SaaS — ideally vertical SaaS, health tech, or complex workflow products (EHR, billing, scheduling). - Experience driving multi-product consolidation. - Comfort with regulated environments (healthcare data, GDPR, medical-device software) is a strong plus. - Fluent English; Spanish, Polish, Italian or Portuguese are a plus in our multi-local world. Requirements - Exceptional problem-solving mindset. - Complexity is something you thrive on daily — five products, +12 countries, dozens of integrations — and turn it into a single, cohesive product vision adapted to each country. - AI-first approach. - Product impact focus. - Builder leadership. - Founder-level ownership and drive. Benefits - Remote-first within Europe — work from anywhere, with hubs in Warsaw, Barcelona and beyond, and regular team off-sites. - A seat at the table: you report directly to our CPTO and shape company strategy, not just a roadmap. - Competitive compensation package including a stock option plan — we want you to think and earn like an owner. - Real scale, real impact: your decisions reach 100 million patients and hundreds of thousands of doctors every month. - A profitable, founder-led company on a clear path from €250M to €1B ARR — the rare combination of rocket-ship growth and solid ground.