ComplyRight, Inc.

• Support Treasury Management sales and service activities, including client follow-up, implementation coordination, product questions, service requests, and internal support needs. • Partner with clients and Relationship Managers throughout onboarding to support product setup, online banking access, documentation, timelines, testing, and activation. • Provide technical and operational support for Treasury Management services, including Remote Deposit Capture, ACH, wire transfer services, lockbox, online banking, user access, and related digital banking solutions. • Deliver training to clients, branches, Relationship Managers, and internal business partners on Treasury Management products, online banking capabilities, documentation requirements, fraud prevention controls, and service enhancements. • Prepare reports and analyze activity related to product utilization, client enrollment, service activity, exception items, and other performance metrics. • Assist with product demonstrations, client materials, follow-up tracking, client needs documentation, and cross-sell opportunities that support client relationships and business growth.

• Administer and optimize Microsoft Defender for Endpoint and Microsoft Sentinel (SIEM). • Triage alerts, investigate suspicious activity, and participate in full-lifecycle incident response (containment, eradication, and documentation). • Perform enterprise vulnerability scanning. • Validate secure configuration baselines for servers, endpoints, and cloud resources, and coordinate remediation efforts across teams. • Support the implementation and maintenance of identity controls, including conditional access and device compliance policies. • Partner with Infrastructure, Cloud, and End User Compute teams to improve patching, hardening, and device security standards. • Assist in developing technical runbooks and incident response procedures. • Provide technical documentation and evidence for regulatory audits and assessments. • Stay current with emerging threats, vulnerabilities, and security technologies.

• Oversee the architecture and optimization of Microsoft Sentinel, Defender for Endpoint, and Identity Governance controls. • Bridge the gap between high-level security strategy and hands-on execution—leading detection engineering efforts, mentoring team members, and ensuring our cloud and hybrid environments meet rigorous defensive standards through proactive threat hunting and architectural reviews. • Collaborate with the security team on detection engineering efforts within the SIEM platform, including use case development, correlation rule tuning, and alert optimization. • Support the management and optimization of Microsoft Defender for Endpoint, including policy architecture, strategy, and advanced investigation capabilities. • Collaborate with the team to coordinate the technical response to significant security incidents, including root-cause analysis and control improvements. • Conduct proactive threat hunting across endpoints, identity systems, and cloud environments. • Define and maintain secure configuration standards for Azure, Microsoft 365, and hybrid environments. • Lead the design and optimization of identity security controls (conditional access, privileged access management, and access governance). • Define logging standards and improve telemetry coverage across infrastructure, cloud, and identity systems. • Participate in architecture reviews to identify security risks early and recommend practical mitigation strategies. • Guide vulnerability management strategy and remediation prioritization. • Support regulatory examinations and cybersecurity audits with technical validation of control effectiveness.

• Interface directly with new leads and customers, providing an exceptional, sales-minded onboarding experience. • Provide seamless "out of office" and PTO coverage for your assigned LOs as needed to keep business moving. • Help drive sales generation through marketing support, networking assistance, and lead generation activities as directed by the LO. • Assist with prospect file work, including full application reviews, loan file structuring, product identification/research, and scenario planning using corporate/branch resources. • Request and review client documentation. • Responsible for complex income calculations and file structure integrity. • Clean and "scrub" files, obtain outstanding documentation, and submit complete, accurate loan packages to the Processing team following NNE standard procedures. • Initiate and assist with some or all third-party order requests for active files. • Oversee files currently with the Processing and Closing teams to ensure everything moves smoothly to close according to strict branch standards. • Proactively manage the LOs' active pipelines and conduct regular, formal pipeline review meetings with your paired LOs. • Assist with rate locks, rate negotiations, pricing, and concessions (must be licensed or fully willing to obtain licensing immediately upon hire).

• Lead and monitor the bank’s CRA program to support ongoing regulatory compliance and performance objectives. • Review and analyze CRA, HMDA, ECOA, Fair Lending, and related consumer compliance activities to identify trends, risks, and opportunities for improvement. • Partner with internal stakeholders to evaluate community development investments, donations, and service activities for CRA consideration and documentation. • Support and coordinate regulatory examinations, internal audits, and compliance reviews, including preparation of responses and supporting documentation. • Provide guidance, training, and subject matter expertise to business units on lending compliance requirements and regulatory expectations. • Assist in developing, enhancing, and maintaining compliance policies, procedures, monitoring reports, and risk assessments. • Prepare reporting and materials for management committees and help promote effective governance of CRA and consumer compliance initiatives. • Review and respond to consumer complaints as needed. • Review lending and other related advertising and marketing materials. • Responsible for attending regulatory, professional/trade and civic association meetings held related to CRA/HMDA/ECOA/Fair Lending compliance. • Serve as a trusted compliance partner by helping address regulatory questions, consumer complaints, and emerging compliance matters.

• Support branches, Wealth Management Division, and digital banking channels with new and existing customer relationships, account opening, and account servicing. • Review digital banking and online account opening applications, including approval/decline decisions, documentation validation, and customer follow-up. • Process account maintenance and service requests, including address changes, stop payments, account closings, transfers, check orders, CD reinvestments, wire transfers, ACH requests, and related transactions. • Provide timely and professional assistance to customers and internal departments, including responding to online account opening inquiries and supporting the contact center email box as needed. • Build and maintain customer relationships by identifying needs, explaining product benefits, and cross-selling bank products and services. • Assign and monitor KACE tickets to ensure service requests are completed accurately and within established service level expectations. • Support BSC reporting, including key performance indicators, customer service trends, and process improvement recommendations. • Use AI-enabled tools appropriately to support customer research, case documentation, reporting, and internal communications, while reviewing outputs for accuracy, tone, and compliance. • Comply with all applicable operational, CIP, KYC, BSA/AML, privacy, security, and regulatory requirements.

• Manage the final stages of the loan process by auditing files. • Prepare precise closing documents and ensure full compliance with investor guidelines. • Gather critical closing components, including Closing Protection Letters (CPL), wire instructions, title fees, verbal verifications of employment (VOE), and payoff requests. • Review title commitments and all regulatory loan file documents to guarantee absolute accuracy prior to closing. • Order, prepare, and deliver closing packages efficiently. • Input, review, and reconcile final closing and settlement fees against vendor invoices. • Distribute preliminary and final closing packages to settlement agents and Loan Originators. • Prepare and submit wire/funding requests to warehouse banks or investors. • Audit executed closing packages and authorize the release of loan proceeds. • Resolve any post-closing trailing items swiftly.

• Ensure the success of Remote Online Notarization (RON) and eClose operations • Coordinate meetings and track project pipelines • Provide administrative and technical support for eClose and RON processes • Monitor the eClose pipeline from configuration to closing • Lead eClose-related calls by setting agendas and capturing meeting notes • Serve as the primary point of contact for inquiries regarding eClose and RON • Collaborate directly with vendor partners to resolve technical issues

• Assist the Regulatory Risk Division with BSA and Compliance requirements • Perform general administrative duties for the Director of BSA and Compliance • Prepare Board/Management Committee packages and division reports • Maintain tracking spreadsheets and reconcile department budgets • Manage expense reports, invoices, and training logs • Conduct due diligence and research using WorldCheck, LexisNexis, and internet sources • Serve as Foreign Correspondent Banking Governance Committee Secretary • Assist with BSA/AML/OFAC Risk Assessment research and documentation • Coordinate case assignments and maintain RFI logs • Perform daily CDD Rule reviews and monitor Independent ATM customers • Conduct manual monitoring reviews across various risk categories • Analyze AML alerts and perform customer research using internal and external sources • Fill in during peak workloads or staff absences • Serve as a backup to the Compliance secretary • Participate in special projects to gain exposure across key areas of Regulatory Risk

• Pre-Qualification: Contact all borrowers within 24 hours after the Initial Loan Consultation • Review the borrower’s cash, credit, and income qualifications • Review the 1003 application with borrowers and request documentation • Explore all loan options before declining a pre-approval • Keep referring Realtor partners updated on borrower progress • Pre-Approvals: Accurately issue pre-approval letters for qualified borrowers • Provide payment scenarios and closing cost estimates • Proactively follow up with pre-approved buyers • Communicate pre-approval parameters clearly to borrowers • Provide supporting pre-approval documentation • Notify referring Realtors immediately when pre-approval is issued • Expedite urgent pre-approval requests • Identify and flag potential red flags or issues • Pipeline Management: Onboard all newly received contracts for rate lock consultation • Submit loan applications to processing for eDisclosures • Monitor loan progress and perform daily pipeline reviews • Deliver weekly borrower updates and Realtor updates when needed • Ensure 95%+ of loans close on time • Resolve 95%+ of issues before escalating to the Loan Officer • Contact borrowers, attorneys, and Realtors before contingency deadlines • Review Closing Disclosures for accuracy • Conduct pre-closing calls 48 hours before closing • Make congratulatory funding calls to borrowers and Realtors • Provide post-closing support • Maintain professional communication in all calls and emails • Deliver a concierge-level experience for borrowers and referral partners • Stay up to date on investor guidelines and program changes • Attend team pipeline meetings and collaborate with processing teams • Be available after hours for urgent borrower questions