• Lead the migration from Salesforce to HubSpot or Zoho • Maintain existing client portal integration through the transition • Take over maintenance of a laboratory information management system and patient database • Identify operational gaps and build new integrations for front office and sales teams • Consolidate a modern systems stack owned in-house that reduces dependence on outside developers

Role Description Als Senior Business Process Manager im Bereich Supply Flow & Central Disposition übernimmst du eine Schlüsselrolle in der Gestaltung, Harmonisierung und kontinuierlichen Verbesserung unserer End-to-End-Supply-Chain-Prozesse. - Stell sicher, dass die Flow- und Supply-Chain-Strategie von GROPYUS in robuste, skalierbare und effiziente Geschäftsprozesse übersetzt wird – von der Produktionsplanung über Transport bis zur Baustellenlogistik. - Fokus auf Prozessdesign, Operational Excellence und datengetriebener Steuerung, mit starkem Bezug zur operativen Umsetzung. Qualifications - Abgeschlossenes Studium in Supply Chain Management, Wirtschaftsingenieurwesen, Logistik oder einem vergleichbaren Bereich - Mehrjährige relevante Erfahrung (ca. 5 – 10 Jahre) im Business Process Management, Supply Chain Management oder in der Produktions- bzw. Projektlogistik - Erfahrung in der Gestaltung und Optimierung von End-to-End-Prozessen in komplexen, dynamischen Umfeldern - Starkes Verständnis für Materialflüsse, Produktionslogistik, Engpassmanagement (TOC) und Transportprozesse - Praxis mit Anwendung von ERP-/APS-Systemen, Track-&-Trace-Lösungen sowie KPI-basierter Steuerung - Analytische, strukturierte und lösungsorientierte Arbeitsweise gepaart mit hoher Umsetzungsstärke - Ausgeprägte Kommunikationsfähigkeit und die Fähigkeit, Veränderungen bereichsübergreifend voranzutreiben - Begeisterung für Prozessoptimierung, Digitalisierung und industrialisierte Bauprozesse - Verhandlungssichere Deutsch- und sehr gute Englischkenntnisse Benefits - Enorme Menge an Eigenverantwortung und Raum, um Zeichen zu setzen - auf allen Ebenen unserer Organisation - Flexibilität bei der Wahl des Arbeitsorts (zuhause, im Park oder im Büro) - Fokus auf Ergebnisse und individuelle Arbeitszeiten - Aktive Förderung von Vielfalt und Integration im Team - Teilnahme am Erfolg von GROPYUS durch Aktienoptionen

• Build and maintain dashboards, reports, and models that turn operational data into clear insight for the team and senior leaders — using tools like Excel, Claude, or Power BI. • Translate business questions and stakeholder requirements into analyses, dashboards, and recommendations — connecting data to decisions for executive teams. • Pull, clean, and analyze data from multiple systems to spot trends, risks, and opportunities, and tell the story behind the numbers. • Identify and build automations — using AI assistants, scripting, and modern tools — that eliminate manual work and compound the team’s productivity over time. • Partner with Program and Project Managers to plan, track, and coordinate operational initiatives — owning project tasks, timelines, action logs, and status updates. • Prepare materials and reporting for operating reviews — weekly status, steering committees, quarterly summits and leadership updates — ensuring the data is accurate and current. • Coordinate meetings and operating cadences: scheduling, building agendas, capturing notes and decisions, and following up on action items to closure. • Document and improve processes and workflows, helping the team standardize and scale how work gets done across a global organization.

Reports To: Director of Operations Own Market Performance. Drive Real Decisions. Onward Health is building the transportation infrastructure layer for healthcare. We operate a multi-market, technology-enabled network serving patients, providers, and health systems. We are hiring a Senior Manager, Marketplace Strategy & Operations to own territory performance and drive the operational and economic health of our markets. This is not a reporting role - This role is accountable for delivering sustained improvements in market-level KPIs and contribution margin, owning performance, diagnosing issues, deciding on corrective actions, and driving execution across the business. You will pull the key levers (pricing, supply, incentives, operational changes) needed to improve outcomes and be accountable for results. If you enjoy ambiguous problems, thinking in systems, and making real decisions with measurable impact, this role is for you. Why Onward? Onward is building critical infrastructure for healthcare access, and we are scaling quickly across markets. This role sits at the center of how our network performs and evolves, with direct ownership of marketplace outcomes and exposure to senior leadership. You’ll shape how we operate as we grow - driving meaningful improvements in performance, efficiency, and patient experience while directly influencing marketplace strategy and operational execution. As a mission-driven company, we focus on the people at the heart of every journey - enhancing access to care while building a collaborative, high-performing culture. Joining Onward means taking ownership, making real decisions, and playing a pivotal role in a dynamic growth story. Key Responsibilities: - Territory Performance & Marketplace Health: Support improvements in territory KPIs including fulfillment, ride volume, utilization, driver earnings, incentives, and contribution margin. Identify early warning indicators of imbalance or margin compression and drive measurable corrective action. Run weekly market performance reviews, help set priorities, and drive accountability across cross-functional stakeholders. You are responsible for answering and acting on: What’s happening? Why is it happening? What are we doing about it? - Data → Insight → Decision: Conduct deep-dive analyses to identify root causes of performance gaps and translate insights into clear decisions. Form independent hypotheses, evaluate tradeoffs, and drive implementation of solutions. Translate complex data into concise insights that enable fast decision-making. - Driver Economics & Pricing Strategy: Own analysis of ride-level margins and driver earnings health in partnership with Finance. Model scenarios to inform pricing and incentive strategies and drive structural improvements to marketplace economics. - Market Launch & Expansion Support: Help define KPI frameworks for new market launches, track performance across the first 30/60/90 days, diagnose early-stage friction, and drive corrective actions to ensure markets scale successfully. - Cross-Functional Execution: Partner with Operations, Finance, Product, and Recruiting to turn decisions into execution. Drive follow-through on performance initiatives and own progress against improvement plans. Support quarterly planning and forecasting with clear performance insights and recommendations. Required Skills and Qualifications: - Educational Background: Bachelor’s degree or equivalent combination of education and relevant experience. - Professional Experience: 3-6 years in strategy, operations, marketplace analytics, consulting, or high-growth startup environments. Proven ability to synthesize multiple performance indicators into a clear business narrative for senior stakeholders. Experience operating within a two-sided marketplace strongly preferred (rideshare, logistics, delivery, staffing, healthcare networks, etc.). - Analytical Rigor: Strong Excel/modeling skills required. Experience with SQL and BI tools (Looker, Tableau, Mode, etc.) preferred. - Decision-Making & Communication: Demonstrated ability to move from data → insight → recommendation. Strong executive communication skills and ability to present concise, defensible positions. Comfortable operating without fully defined playbooks and owning KPIs or business outcomes. - Personal Traits: Systems thinker who understands how supply, demand, pricing, and incentives interact. High ownership mentality, comfortable with intellectual debate, bias for action, and comfortable making decisions with incomplete information. Who succeeds in this role: - Someone who enjoys solving messy problems - Comfortable operating without clear playbooks, debating tradeoffs with senior leadership, and challenging assumptions and defending data-backed positions. - Balances analytical rigor with practical decision-making - Takes initiative and looks for ways to improve how things work - Defaults to “what should we do?” not “here’s what happened” Join Us: If you’re looking to make a significant impact and thrive in a dynamic, fast-paced environment, Onward is the place for you. Apply today to become a part of our mission to transform healthcare transportation.