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Business Process Engineer
Location
United States
Posted
22 hours ago
Salary
$79.3K - $119.0K / year
Seniority
Senior
Job Description
Business Process Engineer
Guild Mortgage
• Evaluate existing processes to identify inefficiencies, bottlenecks, and areas for improvement. • Develop detailed process maps and documentation to support analysis. • Identify and develop new ideas for process improvement by analyzing current processes, gathering feedback from stakeholders, and conducting research on industry best practices. • Challenge status quo thinking to see opportunities for substantial advancement where possible, instead of incremental change. • Work closely with various departments and teams to understand their needs, gather input, and build consensus on process improvement initiatives. • Develop and execute action plans for implementing process improvements. Ensure that changes are effectively communicated and adopted across the organization. • Create and maintain metrics to measure the adoption, effectiveness and ROI of process improvement initiatives. • Provide regular reports and updates to management on progress and outcomes. • Gather, analyze, and document business requirements from stakeholders to support the development of solutions that meet business needs. • Collaborate with Information Technology and other departments to develop and implement solutions that align with business requirements and improve processes. • Maintain awareness of existing technology capabilities and emerging technologies and actively pursue opportunities to employ technology to increase efficiency and lower costs. • Perform data analysis to support decision-making and identify trends, patterns, and insights that can inform process improvement initiatives. • Foster a culture of continuous improvement by encouraging employees at all levels to contribute ideas and participate in process improvement efforts. • Maintain awareness of technology solutions, third-party services and mortgage industry trends among peers that might be advantageously applied as new opportunities emerge. • Provide training and support to employees on new processes and improvements. Develop training materials and resources as needed. • Utilize project management skills to plan, execute, and monitor process improvement projects. Ensure projects are completed on time, within scope, and within budget. • Develop and implement change management strategies to ensure smooth transitions and adoption of new processes across the organization.
Job Requirements
- Bachelors Degree directly related to the position or equivalent, required in business, Engineering, or a related field.
- Masters Degree directly related to the position or equivalent, preferred.
- Minimum five years experience in process improvement, business analysis or related role, with at least 2 years experience in impactful process improvement.
- PMP or equivalent desired, but not required.
- Mortgage industry experience, preferred.
- BPMN experience, preferred.
- Lean Six Sigma certification, preferred.
- Ability to organize and manage multiple priorities simultaneously.
- Excellent interpersonal communication skills required.
- Innovative and creative thinker.
- Proactive and self-motivated.
- Strong analytical and problem-solving skills.
- Ability to interact and communicate effectively at all levels, from executive leadership to line-level personnel performing specific job functions.
- Ability to work collaboratively with cross-functional teams and organize multiple teams work to achieve common objectives.
- Proficiency in process mapping and analysis tools.
- Experience with metrics and ROI analysis.
- Knowledge of industry best practices, preferably in the mortgage industry and continuous improvement methodologies (e.g., Lean, Six Sigma).
- Experience in gathering and documenting business requirements.
- Proficiency in data analysis tools and techniques.
- Project management skills, including planning, execution, and monitoring.
- Change management skills, including effective communications across multiple audience levels.
- Excellent verbal and written communication skills required.
- Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
- Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
- Commitment to company values.
Benefits
- medical, dental, vision, life insurance, AD&D, LTD
- 401(k) with employer match
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