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Senior Manager, Business Operations
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Senior Manager, Business Operations
Papa
• Manage day-to-day execution across relevant functional areas, ensuring seamless delivery across the full client lifecycle — from pilot scoping through implementation, renewal, and ongoing engagement. • Own pricing and utilization management analytics, applying financial and analytical rigor to structure deals that balance client needs with Papa's commercial objectives. • Lead client implementation processes end-to-end, driving cross-functional accountability across CS, Ops, Product, and Engineering to deliver on milestones and SLAs. • Own the cross-functional issue log, triaging and resolving complex, systemic client escalations and operational issues in partnership with Product, IT, Operations, Sales, and Data teams. • Serve as a workstream owner on key company-wide initiatives, driving execution from scoping through delivery with clear accountability and stakeholder alignment. • Manage and develop 1-2 direct reports, providing clear direction, feedback, and growth opportunities. • Identify and close operational gaps across relevant functional areas, deploying effective processes and tooling to improve performance and scalability.
Job Requirements
- 5-8 years of experience in business operations, revenue operations, management consulting, and/or other in-house strategy/operations roles.
- Demonstrated ability to work with financial models, pricing structures, or client-level P&L analysis; comfortable owning commercially sensitive requests that require analytical precision.
- Proven ability to drive complex, multi-stakeholder workstreams to completion with minimal oversight, including close partnership with client-facing teams (Client Success, Account Management, or Implementation).
- Experience managing direct reports, with a track record of developing team members and maintaining high performance in a fast-paced environment.
- Strong process design and project management skills applied to complex, multi-stakeholder implementations or operational workflows.
- A proactive approach to multitasking and diving into details, with a high tolerance for diagnosing and resolving broken, high-stakes processes.
- Excellent communication and analytical skills, with the ability to distill complex data and strategies into simple, actionable recommendations.
- Independently capable of seeking information, solving conceptual problems, aligning resources, and delivering results in challenging situations.
Benefits
- Competitive salary and equity package
- Medical, dental and vision insurance coverage
- HSA/FSA
- 401(k) plan with a match up to 4%
- Flexible PTO
- Parental leave and caregiver leave
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