Role Description Du gestaltest und verbesserst Prozesse dort, wo Basic Infrastructure täglich Wirkung zeigt. Als Prozess Manager*in übernimmst du die End-to-end-Verantwortung für definierte Infrastruktur-Prozesse und sorgst dafür, dass diese stabil, effizient und praxistauglich funktionieren. - Gemeinsam mit dem Business, Technik und Betrieb analysierst, modellierst und entwickelst du Prozesse weiter und machst Qualität und Leistung mit Kennzahlen sichtbar. - Du erkennst Optimierungspotenziale, leitest Massnahmen ab und begleitest deren Umsetzung bis sie im Alltag greifen. - Du hast die Möglichkeit, dich im Bereich Governance und Audits einzubringen sowie mit verschiedenen Stakeholdern zusammenzuarbeiten. - Du dokumentierst Prozessstandards und verankerst diese durch gezielte Schulungen und Wissenstransfer im Tagesgeschäft. - Du übernimmst Verantwortung, coachst die Organisation in der Anwendung der Prozesse und bist die Ansprechperson im Alltag. - Je nach Ausprägung hast du die Möglichkeit, für einzelne Prozesse als Process Owner zu agieren. Qualifications - Fundierte Kenntnisse und Erfahrung im Prozessmanagement. - Starke konzeptionelle Fähigkeiten. - Erfahrung in der Definition, Überwachung und Analyse von Prozess-Kennzahlen zu Qualität, Durchlaufzeit und Kosten. - Kenntnisse in Continuous Improvement Methoden wie Lean/Kaizen, PDCA oder Root Cause Analysis. - Erfahrung in der Prozessmodellierung, idealerweise mit ADONIS sowie Grundlagen in BPMN und End-to-end-Denken. - Kommunikativ, strukturiert und umsetzungsorientiert. - Sehr gute Moderationsskills. - Pragmatisch und interessiert darin, Verbesserungen konsequent umzusetzen. - Sehr gutes Deutsch und gutes Englisch; Französisch ist von Vorteil. Benefits - Flexible Arbeitszeitgestaltung, um deinen persönlichen Bedürfnissen gerecht zu werden. - Angenehmes Arbeitsumfeld. - Finanzielle Vorteile. - Spannende Möglichkeiten zur beruflichen Weiterentwicklung. Contact Person - Sabine Schneuwly - HR Talent Attraction & Sourcing Specialist II - +41 (58) 2216015 Your Homebase Swisscom (Schweiz) AG, Binzring 17, 8045 Zürich

Role Description We are seeking a Business Operations Associate who will serve as a strategic partner across the business, helping to sharpen data-driven decision-making and help scale our analytical capabilities as we grow. In this role, you’ll drive cross-functional and team-specific analyses with meaningful business impact, and serve as a key partner to Data to ensure insights and the broader reporting infrastructure are widely accessible. This is a full-time opportunity within our centralized Business Operations unit, but working closely with partners across Operations, Commercial, Product, and other key areas of the business. This is a remote role located anywhere in the United States, but we have strong preference for candidates in the Boston, MA area who have the ability to work in the office periodically. To ensure success in the role, you should be comfortable conducting quantitative data analyses, working collaboratively and iteratively with other departments to scope and execute projects, and reporting results to a broader working team. What you will do - Analysis & Insight - Investigate and solve complex business problems, such as improving provider utilization and increasing patient conversion, by translating ambiguous questions into structured analyses and actionable recommendations. - Conduct deep dives across patient enrollment, scheduling, provider capacity, care delivery, and clinical operations to uncover opportunities for improvement. - Partner with operational leaders to understand performance drivers and translate insights into prioritized recommendations. - Cross-Functional Initiatives & Execution - Lead high-priority operational initiatives from problem definition through implementation, measurement, and refinement. - Partner with Operations, Clinical, Product, and Data teams to identify, implement, and measure improvements to workflows, operating models, and reporting tools that support patient conversion, patient access, provider utilization, and operational efficiency. - Define success metrics, build project plans, and drive accountability across stakeholders to ensure initiatives achieve intended outcomes. - Reporting & Scalable Infrastructure - Partner with Product, Data, and operational leaders to develop the reporting infrastructure, dashboards, and performance monitoring capabilities needed to efficiently manage key operational and business drivers. - Collaborate with cross-functional stakeholders to establish metric definitions and reporting standards that create a consistent source of truth across teams and business functions. - Scope and work with Product and Data to implement dashboards that transform recurring analyses into scalable, repeatable insights. - Stakeholder Partnership & Communication - Serve as a trusted partner and connective tissue across Operations, Clinical, Product, Finance, Talent Acquisition and Commercial. - Represent Operations' needs to Data and Product, and translate cross-functional perspectives into shared priorities alongside Business Operations Lead. - Meet regularly with assigned departments to foster relationships, review outcomes and KPIs, and problem-solve. Qualifications - 4–6 years of experience in a highly analytical role, preferably in healthcare operations or healthcare consulting. - Strong analytical and problem-solving skills, with the ability to structure ambiguous business questions. - Highly adaptable and thrives in fast-paced, high-growth environments; excited to solve problems within the ambiguity and limited structure of a high-growth start-up. - Possess strong business intuition and familiarity with financial concepts and reporting. - Have experience working with finance and data information systems, as well as building and/or use of BI tools such as Sigma Computing and Snowflake. SQL familiarity is a plus. - Have experience establishing and cultivating strong relationships with cross-functional partners. - Demonstrate strong written and verbal communication skills, with the ability to work effectively with cross-functional partners at all levels of the organization. - Possess organizational and project management skills and ability to prioritize tasks and see projects through from inception to completion on schedule. - Have experience in a high-growth startup/tech environment; Healthcare or digital health experience preferred but not required. Benefits - Competitive salary and equity in a high growth start-up. - Comprehensive health benefits (medical, dental, vision). - 401k. - Flexible work schedules and unlimited paid time off. - Paid parental leave. Company Description Form Health is a virtual obesity medicine clinic delivering multi-disciplinary evidence-based obesity treatment through telemedicine. Obesity impacts more than 40% of the US adult population, and although historically only about 1% of patients received medical treatment for their disease, the field of Obesity Medicine is entering a period of rapid growth. Form Health provides high-quality expert care and leverages technology to enhance the patient experience. All Form Health patients work closely with their care team, which includes board certified physicians, advanced practice professionals and Registered Dietitians. Through our proprietary mobile app patients engage in regular video visits, as well as text messaging, photo journaling, digital data transmission, and customized educational materials. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. Founded in 2019, Form Health is a venture-backed innovative startup with an experienced clinical and leadership team. Our mission is to empower patients and be leaders in Obesity Medicine driving impact at a national scale. We are deeply invested in our core value to put patients first, and also deeply committed to creating a culture where every employee is valued and we learn and improve together.

Role Description The Director of Data & Analytics Delivery Operations leads the execution discipline and operational governance that ensures Enterprise Data & Analytics delivers work predictably, safely, and at scale. This role is accountable for establishing, operating, and continuously improving the data and analytics delivery operating systems and processes. This role provides organizational leadership, operating alignment, and delivery accountability, ensuring that delivery models, governance cadence, release controls, quality gates, and tooling are consistently applied. The Director partners closely with product, platform, and domain leaders to manage dependencies, balance capacity and demand, coordinate releases, and ensure executive-level visibility into delivery health, risk, and performance. - Own and operate the Enterprise Data & Analytics delivery operating model, ensuring consistent execution across sprint operations and releases - Translate enterprise delivery strategy and standards into organizational execution, operating cadence, and measurable outcomes - Establish standards and practices for Agile delivery operations, including PI planning support, sprint hygiene, throughput and flow metrics, and team health indicators - Oversee program- and portfolio-level release management, including enterprise release calendars, dependency coordination, integrated release gates, and cutover readiness - Lead portfolio operations and capacity management, providing leadership visibility into demand, throughput, constraints, delivery commitments, and trade-offs - Run delivery operations forums, including councils, risk and milestone reviews, decision tracking, and evidence capture to support audit-ready execution - Establish and enforce quality assurance and delivery controls, including definitions-of-done, validation for high-risk deliverables, and delivery readiness gates - Oversee delivery tooling and workflow automation (e.g., ADO/Jira standards, intake-to-backlog flow, evidence and template automation) to improve delivery transparency and reliability - Partner with Product, Platform, Analytics, Enablement, and Governance leaders to manage cross-team dependencies and resolve delivery risks - Provide clear, executive-ready communication on delivery performance, risks, and outcomes - Build, mentor and develop high-performing Delivery Operations team, fostering strong execution, accountability, reliability and continuous improvement Requirements - This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. - Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

• Design, implement, and manage override incentive programs to drive sales growth and ensure profitability. • Continuously optimise and refine programs for competitiveness and cost-effectiveness. • Develop structured governance for transparency, alignment, and performance tracking. • Monitor, analyse, and adjust incentives to maximise ROI and revenue impact. • Lead testing of different structures and scale successful models. • Develop and implement partner-level payment management frameworks (segmentation, rules, controls). • Ensure accurate tracking of payment costs and fees. • Identify and act on opportunities to optimise payment methods for better margin and revenue. • Drive and monitor changes in payment terms in partnership with the commercial team. • Improve processes to reduce manual work and errors. • Collect and analyse feedback from partners to enhance payment solutions. • Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks. • Design and implement improved operating models with clear roles, handovers, and service levels. • Build documentation (playbooks, guidelines, checklists), including exception handling. • Establish a single source of truth and governance for payouts and payments. • Drive change adoption via training and process discipline. • Set up automation and monitoring for critical failure points and ensure clear accountability.