Job title Community Ambassador
Location: Chicago United States
Categories Administrative Support
- SALARY
Brand Rapport
Position Type Full Time
Location(s) 875 N Michigan Ave, CHICAGO, IL, 60611, United States
Job ID 1540283
Other Forms of Compensation:
Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.
Job Summary
The Community Ambassador creates a warm, welcoming, and professional environment for all clients, executives, and staff. This role serves as the primary reception contact for the office and C-suite, while ensuring all public areas are maintained to the highest standard.
Key Responsibilities
- Provide high-level customer support as the main point of contact for employees, visitors, and executives
- Greet guests professionally, ensuring a welcoming and polished experience
- Maintain cleanliness, organization, and overall presentation across all office spaces including lobby, conference rooms, kitchen, and work areas
- Restock office, kitchen, and pantry supplies; maintain clean and functional kitchen areas
- Set up, reset, and arrange conference rooms for meetings, including furniture movement up to 50 lbs
- Monitor and address maintenance needs, coordinating repairs and equipment servicing as needed
- Provide basic support for office technology and equipment
- Coordinate with vendors (catering, AV, etc.) to ensure seamless service delivery
- Respond to inquiries, anticipate needs, and communicate effectively with team members and departments
- Maintain awareness of daily operations and share relevant updates with the team
- Follow all security, safety, and compliance procedures
- Conduct opening and closing walkthroughs as needed
- Provide general administrative support and complete additional duties as assigned
Preferred Qualifications
- Strong hospitality mindset with commitment to delivering Platinum Service Standard
- Ability to multitask, prioritize, and work effectively in a fast-paced, public-facing environment
- Excellent communication and interpersonal skills
- Basic computer proficiency and familiarity with office technology
- Reliable, punctual, and highly detail-oriented
- Strong sense of ownership, professionalism, and confidentiality
- 2 to 3 years of experience in client service, hospitality, housekeeping, porter, or similar corporate environment
Apply to Rapport today!
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Rapport maintains a drug-free workplace.
Associates in Rapport are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
Req ID: 1540283
Rapport a specialized division of FLIK Hospitality Group
