Role Description
We are looking for a Service Renewals Specialist to join our Service Portfolio Management team and help ensure Omnicell customers maintain uninterrupted access to support and services. This entry-level renewals role is responsible for overseeing the renewal process for assigned accounts, while also managing billable support opportunities independently.
As a Service Renewals Specialist, you will:
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Support the Service Renewals organization by managing assigned accounts to promote timely renewal execution.
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Respond to inbound customer inquiries related to service renewals and conduct outbound follow-up on pending customer actions.
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Develop a clear understanding of service renewals business practices, core Omnicell Service offerings, and common questions across the renewals quoting-to-invoicing workflow.
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Assist with install base, contract coverage, and related data needed to complete service renewals or billable time-and-materials events.
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Proactively communicate issues that may delay or inhibit closure of a service renewal.
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Accurately assess and maintain on-time renewal probability for assigned accounts or opportunities.
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Recognize new purchase or product upgrade opportunities and notify Sales accordingly.
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Identify and communicate continuous improvement opportunities related to Service Renewals.
Qualifications
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High School Diploma or GED.
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Minimum of 3 years of prior work history.
Requirements
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Reliable and independently responsible for assigned work hours, work assignments, and committed action items.
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Comfortable making sound, in-policy decisions for standard processes and recurring situations.
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Disciplined in basic time and priority management, with the ability to adapt when required.
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Motivated by detail-oriented and analytical work involving research, investigation, comparisons, and identifying trends or outliers.
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Effective communicator across in-person, virtual, phone, written, and documentation-based interactions.
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Able to cope with ambiguity or change in a productive manner.
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Able to quickly learn commonly used service, selling, or support tools and technologies, including MS Office/Office 365, SAP, Salesforce-like CRM systems, quoting, or invoicing tools.
Benefits
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This entry-level role will involve substantial daily collaboration with trainers and/or colleagues at the start, with ongoing collaboration multiple times per week.
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Customer needs, team priorities, or business goals may require overtime hours.
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Sufficient work-from-home arrangements will be necessary for any non-office days.
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Fully remote work may be permissible with qualified prior experience and sufficient full-time work-from-home arrangements.
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Full-time remote workers may be required to travel to Omnicell locations semi-annually.
How You’ll Elevate at Omnicell
At Omnicell, success isn’t just about what you achieve—it’s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Service Renewals Specialist, you will:
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Collaborate – Partner closely with colleagues, Sales, and customer-facing teams to support timely, accurate renewal outcomes.
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Inspire – Communicate clearly and professionally with customers and internal partners to build trust and momentum.
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Develop – Build renewals knowledge, systems fluency, and process understanding through hands-on learning and feedback.
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Execute – Maintain clear priorities, follow through on commitments, and support accurate, on-time renewal completion.
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Impact – Help customers maintain uninterrupted access to support and services while contributing to renewal and revenue objectives.
