Luxury Presence works to provide stunning websites, world-class marketing services, and access to an exclusive network for some of the world’s leading real es
Billing Manager
Location
United States
Posted
16 days ago
Salary
$95K - $105K / year
Seniority
Senior
Job Description
Billing Manager
Luxury Presence
• Manage and develop teams responsible for customer billing support and billing QA. • Own the end-to-end order-to-cash billing process. • Lead resolution of escalations and payment disputes (chargebacks). • Own collections efforts, including overdue invoices, deactivations, and bad debt tracking. • Build reporting that provides visibility into billing performance, collections, and client health.
Job Requirements
- 5–7 years of experience in billing, accounts receivable, collections or a related function, preferably in a SaaS or subscription business.
- Experience managing teams and driving accountability against service levels and performance expectations.
- Experience with an AI native billing platform preferred, but not required.
- Extremely detail-oriented - you catch what others miss and have strong follow-through.
- A roll-up-your-sleeves operator who is productive without close oversight
- Proactively improves processes and follows through to execution.
- Critical thinking & judgment - makes thoughtful decisions, exercises discretion, and tailors communication and solutions to the situation and client needs.
- Resourceful and self-sufficient, with the initiative to solve problems and find answers.
- Flexible and resilient, with the ability to adapt quickly as the business evolves and priorities change.
- Trusted cross-functional partner and go-to expert for billing related matters.
- Comfortable working across billing systems, spreadsheets, and reporting tools.
- Strong written and verbal communication skills.
- Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required.
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