Luxury Presence

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. The OpportunityWe don't just use AI. We build with it, ship with it, and think with it. We're in the top 1% of companies applying AI effectively, not just to our products, but to how we build them. With an unlimited budget for Anthropic tokens, our engineers use AI agents to write, review, and ship production code every day. We're building toward a world where humans design systems and AI builds them, and we're already further along that path than almost anyone else. As a Staff Software Engineer, you'll be a technical leader at the center of this transformation. You'll shape platform architecture, drive AI-powered product delivery, and raise the bar for what a small, AI-augmented engineering team can accomplish. This is a role for someone who already lives in their terminal with AI, who has strong opinions about how AI changes system design, and who wants to help define what a next-generation engineering organization looks like. What You'll DoDrive large-scale technical initiatives. You'll take complex, cross-functional projects from concept through production, aligning architecture decisions with business goals and shipping outcomes that matter. Ship AI-native product experiences. Working closely with product, design, and AI teams, you'll deliver intelligent features that leverage LLMs, agent frameworks, and real-time data to transform how real estate professionals run their businesses. Lead system design in an AI-native codebase. You'll own the architecture of critical platform capabilities, from our AI-powered site builder pipeline to our multi-tenant infrastructure serving thousands of real estate businesses. You'll set patterns that other engineers follow. Define how we build, not just what we build. You'll shape our engineering standards, review practices, and developer tooling. You'll have a direct hand in evolving how AI agents integrate into our development workflow. Mentor and elevate engineers across the org. Staff Engineers at LP are force multipliers. You'll raise the technical bar across teams, coach engineers through hard design problems, and influence career growth. What We're Looking ForAttributes - You already build with AI daily. You use Claude Code as a core part of your workflow, not as a novelty - You have strong opinions, loosely held, about how AI changes software architecture, team structure, and engineering culture - You think in systems. You connect technical decisions to customer outcomes and long-term business value - You communicate clearly and directly. You can explain complex tradeoffs to product, design, and executive stakeholders - You're energized by ambiguity and speed. You thrive in a fast-growing company where the roadmap evolves and ownership is real - You like to have fun at work. We take our craft seriously, but we don't take ourselves too seriously. We celebrate wins, crack jokes, and genuinely enjoy building together Skills and Experience - 8+ years of professional software engineering experience, with meaningful time in senior or staff-level roles - Deep expertise in TypeScript, Node.js, and React - Experience designing and operating scalable microservice architectures in cloud-native environments (AWS preferred) - Strong understanding of GraphQL, event-driven systems (Kafka, SQS), and distributed databases (PostgreSQL, DynamoDB, Elasticsearch) - Proven track record leading high-impact initiatives from concept through production in a SaaS environment - Expert-level grasp of software design principles and experience with multi-tenant platform architectures Tech Stack - Frontend: React, Tailwind, Apollo - Backend: Node/TypeScript Microservices - Data: Postgres, Redis, Elasticsearch - Infrastructure: AWS, Kubernetes, Lambda, Temporal - Messaging: Kafka, SQS Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Drive large-scale technical initiatives • Ship AI-native product experiences • Lead system design in an AI-native codebase • Define how we build, not just what we build • Mentor and elevate engineers across the org

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. About the Role We’re seeking a Staff Software Engineer to strengthen our real estate MLS data platform squad. You will build robust data pipelines and backend services that power: • High-quality MLS and property data across 400+ feeds • Property discovery and search on agent websites • Personalized listing recommendations and other data-driven features • Conversational and operational AI agents that streamline internal workflows • The evaluation and monitoring infrastructure that keeps these systems improving over time This role sits at the intersection of backend engineering, data infrastructure, and AI-powered products. Who is the Data Platform Squad? We make sure clean, reliable MLS listing records and user click-stream data are always available to our products and customers. Our current team—a mix of data engineers and software engineers—owns the entire listing pipeline: ingestion, transformation, and normalization across 400+ MLS feeds and other sources. We also extend the platform to capture user-activity data for user-facing features such as personalized listing recommendations, and we build AI agents that automate feed onboarding and listing-issue triage, reducing manual effort for internal teams and clients and shortening the path from data to business impact. What You’ll Do Technical leadership & architecture • Own the end-to-end architecture for MLS and property data: streaming and batch pipelines, microservices, storage layers, and APIs • Design and evolve event-driven, Kafka-based data flows that power listing ingestion, enrichment, recommendations, and AI use cases • Drive technical design reviews, set engineering best practices, and make high-quality tradeoffs around reliability, performance, and cost Backend, data & platform engineering • Design, build, and operate backend services (Python or Java) that expose listing, property, and recommendation data via robust APIs and microservices • Implement scalable data processing with Spark or Flink on EMR (or similar), orchestrated via Airflow and running on Kubernetes where applicable • Champion observability (metrics, tracing, logging) and operational excellence (alerting, runbooks, SLOs, on-call participation) for data and backend services Streaming & batch data pipelines • Build and maintain high-volume, schema-evolving streaming and batch pipelines that ingest and normalize MLS and third-party data • Ensure data quality, lineage, and governance are built into the platform from the start—supporting analytics, AI/ML, and customer-facing features • Partner with analytics engineering and data science to make data discoverable and usable (e.g., semantic layers, documentation, self-service tooling) AI agents & data products • Collaborate with ML/AI engineers to design and scale AI agents that automate MLS feed onboarding, listing discrepancy triage, and other operational workflows • Work with frameworks such as PydanticAI, LangChain, or similar to integrate LLM-based agents into our data and service architecture • Help define and implement evaluation, logging, and feedback loops so these agents and data-driven products continuously improve Cross-functional impact & mentorship • Collaborate closely with Product, Engineering, and Operations to shape the roadmap for our data platform, MLS capabilities, and AI-powered experiences • Translate ambiguous business and customer problems into clear technical strategies and phased delivery plans • Mentor and unblock other engineers; elevate the overall level of technical decision-making on the team via pairing, reviews, and design guidance What You’ll Bring Experience & scope • 10+ years of professional software engineering experience, including owning production systems end-to-end • Significant experience working with data-intensive or distributed systems at scale (high volume, high availability) • Prior experience in a senior or staff/lead role where you influenced architecture, standards, and technical direction Core technical skills • Strong programming skills in Python or Java, with experience building microservices and APIs (REST/GraphQL) Hands-on experience with Apache Kafka or similar event/messaging platforms (Kinesis, Pub/Sub, etc.) • Deep experience with: ◦ Spark or Flink for large-scale data processing, across streaming and batch pipelines (on EMR or similar big-data compute) ◦ Airflow (or equivalent orchestration tools) ◦ Kubernetes for running data/compute workloads • Strong SQL and data modeling skills; solid understanding of ETL/ELT patterns, data warehousing concepts, and performance tuning • Experience building on AWS (preferred) or another major cloud provider, with a good grasp of cost, reliability, and security tradeoffs AI agent experience • Experience building or integrating AI agents into production workflows (e.g., internal tools, support automation, operational triage, or data workflows) • Familiarity with frameworks such as PydanticAI, LangGraph, Claude Code or similar, and how they interact with backend services, vector stores, and LLM APIs • Comfort working with logs, telemetry, and evaluation metrics to monitor, debug, and iteratively improve AI-driven systems Leadership & collaboration • Demonstrated ability to lead technical initiatives across teams, from idea to production (alignment, design, implementation, rollout) • Track record of mentoring other engineers and raising the bar on code quality, testing, and design • Strong communication skills; able to clearly explain complex technical decisions to both engineers and non-technical stakeholders • Customer and product mindset: you care about how the data and services you build improve the end-user and client experience, not just the internals Nice to Have • Experience with any of: ◦ Iceberg, Hive, or other table formats/data lake technologies ◦ Snowflake, Athena, Redshift, or other cloud data warehouses ◦ dbt or similar transformation frameworks ◦ Data quality / observability tools (e.g., Great Expectations, Monte Carlo, Datafold) ◦ Vector databases / retrieval (e.g., LanceDB, Pinecone, Elasticsearch/OpenSearch) • Background in real estate, marketplaces, or other domains where data quality and freshness are highly visible to customers • Prior experience in a startup or high-growth environment where you’ve built or significantly evolved a data platform Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. About the Role We’re seeking a Staff Software Engineer to strengthen our real estate MLS data platform squad. You will build robust data pipelines and backend services that power: • High-quality MLS and property data across 400+ feeds • Property discovery and search on agent websites • Personalized listing recommendations and other data-driven features • Conversational and operational AI agents that streamline internal workflows • The evaluation and monitoring infrastructure that keeps these systems improving over time This role sits at the intersection of backend engineering, data infrastructure, and AI-powered products. Who is the Data Platform Squad? We make sure clean, reliable MLS listing records and user click-stream data are always available to our products and customers. Our current team—a mix of data engineers and software engineers—owns the entire listing pipeline: ingestion, transformation, and normalization across 400+ MLS feeds and other sources. We also extend the platform to capture user-activity data for user-facing features such as personalized listing recommendations, and we build AI agents that automate feed onboarding and listing-issue triage, reducing manual effort for internal teams and clients and shortening the path from data to business impact. What You’ll Do Technical leadership & architecture • Own the end-to-end architecture for MLS and property data: streaming and batch pipelines, microservices, storage layers, and APIs • Design and evolve event-driven, Kafka-based data flows that power listing ingestion, enrichment, recommendations, and AI use cases • Drive technical design reviews, set engineering best practices, and make high-quality tradeoffs around reliability, performance, and cost Backend, data & platform engineering • Design, build, and operate backend services (Python or Java) that expose listing, property, and recommendation data via robust APIs and microservices • Implement scalable data processing with Spark or Flink on EMR (or similar), orchestrated via Airflow and running on Kubernetes where applicable • Champion observability (metrics, tracing, logging) and operational excellence (alerting, runbooks, SLOs, on-call participation) for data and backend services Streaming & batch data pipelines • Build and maintain high-volume, schema-evolving streaming and batch pipelines that ingest and normalize MLS and third-party data • Ensure data quality, lineage, and governance are built into the platform from the start—supporting analytics, AI/ML, and customer-facing features • Partner with analytics engineering and data science to make data discoverable and usable (e.g., semantic layers, documentation, self-service tooling) AI agents & data products • Collaborate with ML/AI engineers to design and scale AI agents that automate MLS feed onboarding, listing discrepancy triage, and other operational workflows • Work with frameworks such as PydanticAI, LangChain, or similar to integrate LLM-based agents into our data and service architecture • Help define and implement evaluation, logging, and feedback loops so these agents and data-driven products continuously improve Cross-functional impact & mentorship • Collaborate closely with Product, Engineering, and Operations to shape the roadmap for our data platform, MLS capabilities, and AI-powered experiences • Translate ambiguous business and customer problems into clear technical strategies and phased delivery plans • Mentor and unblock other engineers; elevate the overall level of technical decision-making on the team via pairing, reviews, and design guidance What You’ll Bring Experience & scope • 10+ years of professional software engineering experience, including owning production systems end-to-end • Significant experience working with data-intensive or distributed systems at scale (high volume, high availability) • Prior experience in a senior or staff/lead role where you influenced architecture, standards, and technical direction Core technical skills • Strong programming skills in Python or Java, with experience building microservices and APIs (REST/GraphQL) Hands-on experience with Apache Kafka or similar event/messaging platforms (Kinesis, Pub/Sub, etc.) • Deep experience with: ◦ Spark or Flink for large-scale data processing, across streaming and batch pipelines (on EMR or similar big-data compute) ◦ Airflow (or equivalent orchestration tools) ◦ Kubernetes for running data/compute workloads • Strong SQL and data modeling skills; solid understanding of ETL/ELT patterns, data warehousing concepts, and performance tuning • Experience building on AWS (preferred) or another major cloud provider, with a good grasp of cost, reliability, and security tradeoffs AI agent experience • Experience building or integrating AI agents into production workflows (e.g., internal tools, support automation, operational triage, or data workflows) • Familiarity with frameworks such as PydanticAI, LangGraph, Claude Code or similar, and how they interact with backend services, vector stores, and LLM APIs • Comfort working with logs, telemetry, and evaluation metrics to monitor, debug, and iteratively improve AI-driven systems Leadership & collaboration • Demonstrated ability to lead technical initiatives across teams, from idea to production (alignment, design, implementation, rollout) • Track record of mentoring other engineers and raising the bar on code quality, testing, and design • Strong communication skills; able to clearly explain complex technical decisions to both engineers and non-technical stakeholders • Customer and product mindset: you care about how the data and services you build improve the end-user and client experience, not just the internals Nice to Have • Experience with any of: ◦ Iceberg, Hive, or other table formats/data lake technologies ◦ Snowflake, Athena, Redshift, or other cloud data warehouses ◦ dbt or similar transformation frameworks ◦ Data quality / observability tools (e.g., Great Expectations, Monte Carlo, Datafold) ◦ Vector databases / retrieval (e.g., LanceDB, Pinecone, Elasticsearch/OpenSearch) • Background in real estate, marketplaces, or other domains where data quality and freshness are highly visible to customers • Prior experience in a startup or high-growth environment where you’ve built or significantly evolved a data platform Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Build and operate the self-service infrastructure platform • Own core layers of the platform • Make agents first-class developers • Own the validation platform and quality gate frameworks • Build internal tooling, observability, and metrics

Title: Sales Recruiter Location: Austin, TX Type: Full-time Workplace: hybrid Category: Talent Acquisition Job Description: Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. Why This Role Matters Our sales floor is the engine of the business. The pace is fast, the bar is high, and the people on it are the difference between hitting $100M ARR and blowing past it. We are scaling our SDR and AE teams in Austin and Phoenix, and we need a recruiter who owns sales hiring as their own business. This is not a req-jockey role. You will run the sales hiring engine end to end. You will build the personas, the messaging, the pipeline, the in-market channels, and the assessment process that gets us 5 to 8 strong hires every month, sustained. You will be on the floor with our sales managers, calibrating the bar in real time, and you will push them to make sharp, confident decisions. If you love sales, love finding people who win, and want your work to show up directly in revenue, this is the seat. What You'll Own Pipeline and Sourcing - Build and sustain a candidate pipeline that yields 5 to 8 sales hires per month, with at least 50% sourced. - Run 20+ candidate screens per week. Treat the calendar as the leading indicator. - Use LinkedIn, Juicebox, and creative sourcing tools to find sellers who don't surface through inbound. Write outreach that earns high response rates. Assessment - Quickly and qualitatively assess candidates for grit, consistency, communication, and coachability — the traits of a seller who can run a one-call close in our motion. - Identify the signal that doesn't show up on a resume or LinkedIn. - Drive hiring managers to decide. Hold the line on quality and push the team to move forward when the signal is there. Sales Hiring Brand and Collateral - Stand up SDR and AE hiring personas that codify what good looks like at Luxury Presence. - Build candidate-facing collateral that attracts the right talent and helps the wrong talent self-select out. - Position our sales seats around what actually makes them great: the product, the market, the comp upside, the team. In-Person Hiring in Austin - Own the in-person hiring strategy in ATX. Build local sourcing channels, university partnerships, trade show presence, and on-site interview days. - Be visibly in the market. Coffees, events, meetups, campus visits. Always be building the bench. Quality and Retention - Increase retention and promotion rates by raising the bar at the top of the funnel. - Partner with sales leadership on post-hire ramp signals so we close the loop between assessment and outcomes. What We're Looking For Experience - 5+ years of full-cycle recruiting experience, with meaningful time recruiting SDRs, AEs, or other high-velocity sales roles. - Track record of sustaining high-volume sales pipelines and hitting monthly hire targets. - Strong sourcing chops with LinkedIn Recruiter, Juicebox, and other modern tools. - Experience designing or refining sales hiring processes, including assessment loops that predict on-the-floor performance. Attributes - Relentless executor. You run your calendar like a sales rep runs theirs. - Extreme owner. You take sales hiring as your full scope and report on it like a P&L. - High bar for talent. You have a specific point of view on what makes a great seller and will hold the line. - Marketer at heart. You can write, position, and merchandise a seat well enough to make the right candidates lean in. - Builder of long-term channels. You think past the current month and invest in universities, events, and relationships. - Sales-floor energy. You want to sit with managers and reps, not behind a wall in HR. Location: Austin, TX - Hybrid (3 days/week) Join us in shaping the future of real estate The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition. Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, NextEquity Partners, Toba Capital, and Switch Ventures, and have raised $89 million to date. More than 18,000 real estate businesses rely on our platform, including 30% of the Wall Street Journal RealTrends top agents and teams. Additionally, many of the industry's most powerful brokerages rely on Luxury Presence as a trusted business partner. Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and we just scored an Inman Innovation Award for Best AI-Powered Platform. Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

• Own the positioning and core messaging for our AI platform and the products inside it. • Build the master sales pitch and partner with Sales Enablement to land it across the team. • Run launches end to end for the products that matter most. Define the audience, the narrative, the channels, and the success metrics. • Establish the PMM operating system at LP: launch templates, naming, intake from Product, calibration rhythm with Sales and Marketing, what gets prioritized and what does not. • Stand up a lightweight competitive intelligence loop. Keep it current. Make it useful to sellers and PMs.

• Prospect and qualify mid-market opportunities with real estate brokerages and large teams, focusing on deals in the $30K - $250K ACV range. • Run high-quality outbound outreach across phone, email, and social channels to reach brokers, team leads, and executives. • Develop a sharp understanding of how brokerages operate, make technology decisions, and grow their business. • Create qualified meetings for Mid-Market Account Executives with clear discovery and qualification criteria. • Build and maintain your own pipeline from scratch. This role requires a high degree of ownership and self-prospecting. • Track activity, learn from data, and continuously refine your approach to improve conversion. • Work closely with sales leadership to sharpen targeting, messaging, and go-to-market strategy.

• Guide the build out and design of award-winning websites for luxury real estate agents • Bond and build relationships with clients, understanding their business and brand • Translate client vision into actionable steps for internal teams • Serve as brand ambassador and project manager during the onboarding process • Master product, processes, and tools to deliver an exceptional website experience

• Map the end to end implementation lifecycle, from sales handoff through onboarding and launch. • Identify and eliminate bottlenecks (onboarding call capacity, handoff coordination, revision/rework volume, etc.) and design new processes that scale. • Build and maintain SOPs, playbooks, and enablement that the front line teams actually use. • Drive measurable, specific outcomes against the metrics that decide whether implementation is working: bring down average time to launch, reduce pre-launch CSAT issues, and minimize revisions per customer. • Partner with RevTech on the Implementation footprint inside Salesforce. • Partner with Analytics to design the reporting layer for Implementation, including the data marts and metric definitions that will anchor trustworthy operational reporting and AI assisted analysis going forward.