Cox Enterprises logo
Cox Enterprises

Cox Enterprises, a top media, communications, and automotive repair company, operates via three major divisions: Cox Media Group, Cox Communications, and Cox Au

Billing Specialist

Billing SpecialistBilling SpecialistFull TimeRemoteMid LevelTeam 50,000Since 1898Company Site

Location

United States

Posted

1 day ago

Salary

$16 - $24 / hour

Seniority

Mid Level

High School2 yrs expExperience acceptedEnglishOracle

Job Description

Billing Specialist

Cox Enterprises

• Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers followed by documenting related discussions & research • Research & verify customer issues with internal teams to determine root cause & warranted remediation • Clearly & concisely present information in verbal or written form to internal & external customers • Other projects & billing related customer responsibilities as needs arise

Job Requirements

  • High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role
  • Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience
  • Ability to articulate issues, document resolution, & recognize when to escalate
  • Strong written & verbal communication skills required
  • Effective accounting, organizational, attention to detail, & time management skills required
  • Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
  • Experience working with customers or vendors to resolve issues with an excellent customer service track record

Benefits

  • Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

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