Role Description
The Billing & Revenue Accountant supports the execution and integrity of billing and revenue operations across the business. Working closely with Finance, Revenue Operations, Customer Support, and Systems teams, this role helps maintain accurate billing, revenue recognition, reconciliations, and audit readiness across platforms including Zuora, NetSuite, Salesforce, and Zendesk. The role serves as a secondary owner for key billing and revenue processes, supporting system configuration, billing validation, process controls, and continuous improvement initiatives to ensure scalable and compliant financial operations.
Key Responsibilities
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Serve as a secondary owner for key billing and revenue processes, supporting end-to-end subscription, customer, and implementation billing across Zuora, Salesforce CPQ, NetSuite, Zendesk, payment gateways, and other integrated finance and support systems.
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Execute monthly billing runs, invoicing, credits, refunds, EFT payment matching, cash application, and reconciliations between Zuora, NetSuite, and banking platforms to ensure accurate and timely billing outcomes.
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Assist with month-end close activities, ensuring deadlines are met for deferred revenue schedules, billing reconciliations, revenue reporting, journal entries, trade debtor reconciliations, and financial reporting within NetSuite.
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Manage subscription lifecycle activities, including amendments, renewals, conversions, pricing updates, and customer account maintenance through Salesforce CPQ and Zuora.
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Investigate and resolve billing discrepancies, payment issues, revenue variances, customer enquiries and escalations while collaborating with Sales, Customer Success, Business Systems, and Customer Support.
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Maintain data integrity across integrated systems and support system enhancements, UAT testing, automation initiatives, and continuous improvement projects.
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Coordinate implementation and project-based invoicing in accordance with customer contracts, project milestones, and revenue recognition requirements.
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Monitor outstanding receivables, support collections activities, and assist with audit and compliance requirements.
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Document billing procedures, workflows, and process controls to support standardisation and scalability.
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Provide timely and accurate reporting, analysis, and operational insights to support business decision-making.
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Contribute to a high-performing finance support function through proactive communication, collaboration, and process improvement initiatives.
Qualifications
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Degree qualified in Accounting, Finance, or related discipline.
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3–5 years’ experience in billing, revenue accounting, or finance operations roles.
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Experience working with subscription billing platforms such as Zuora preferred.
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Working knowledge of NetSuite, Salesforce, and Zendesk highly desirable.
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Understanding of revenue recognition principles and billing controls.
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Strong reconciliation, analytical, and problem-solving skills.
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High attention to detail with the ability to manage large data sets accurately.
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Strong communication and stakeholder management skills.
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Experience supporting audits, process controls, or system testing activities preferred.
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Intermediate to advanced Excel/Google Sheets skills.
Benefits
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Flexibility in work hours and location, with a focus on managing energy rather than time.
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Access to online learning platforms and a budget for professional development.
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A collaborative, no-silos environment, encouraging learning and growth across teams.
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A dynamic social culture with team lunches, social events, and opportunities for creative input.
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Health insurance.
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Leave Benefits.
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13th Month.
