This page tracks remote bilingual openings that are location-eligible for Arizona.
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Role Description Provides in office patient outreach, care coordination, documentation and EPIC management. Schedules follow-up appointments, reviews discharge instructions with the patient and being the main point of contact for any post-procedure follow-up questions. Residents from the following states would be considered: - Alabama - Delaware - Florida - Georgia - Pennsylvania - Tennessee - Texas - Maryland Essential Functions - Conducts patient outreach calls for various programs: Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Patient Monitoring (RPM). - Coordinates and schedules patient follow-up appointments, reviews discharge instructions with the patient. - Documents patient interactions and care activities in EPIC. - Reviews and updates patient medications, labs and patient information. - Assists with Remote Patient Monitoring (RPM) to include patient support and documentation. - Monitors provider in-baskets and assists with patient communication. Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs. Qualifications - High school diploma or general education degree (GED) required. - Graduation from an accredited training program (school) or 5 plus years of supervised work experience in a medical setting. Exemptions will be vetted by Human Resources Director and Department Director. - Medical Assistant certification (such as NAHP, NCCT, AAMA, NHA, AMT, etc.) is required. - Prior outpatient clinic or physician practice experience is required. - EPIC experience is required. - Experience with CCM, PCM, or Remote Patient Monitoring (RPM) preferred but not required. - Working knowledge of software used by department. - Knowledge of general customer service practices. - Ability to deal effectively and diplomatically with team members and public. - Ability to work in a team environment. Must be self-motivated and self-starter. - Attention to details. - Self-starter and ability to work independently in a dynamic and rapid changing environment. Benefits - The referenced base salary range represents the low and high end of University of Maryland’s Faculty Physician’s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. - University of Maryland Faculty Physician’s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. - More information can be found here: Employee Benefits
Raising the bar for care. Lowering risk for clients.
Role Description The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This role requires candidates to live in Dallas, TX with internet upload and download speeds of at least 80Mbps. Essential Functions & Responsibilities: - Answer phone calls, return phone calls - Answer emails from clients, providers and internal referring offices - Review previous history of the provider in MedCheck, Scheck and SalesCloud - Consult with Supervisor or other departments to clarify answers to inquiries - Contact provider to discuss findings at the appropriate level - Maintain reports and spreadsheets as needed - Additional duties as assigned Qualifications - Knowledge of Workers Compensation fee schedules and regulations - Effective verbal and written communication skills - Good organizational skills and ability to multitask - Detail oriented - Proficiency with Microsoft applications - Medical terminology and coding knowledge Requirements - High school diploma or equivalent - Customer service experience working in the Managed Care and Benefit Administration industries Benefits - Comprehensive benefits package for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms. Our mission is to improve pregnancy, birth, and the postpartum journey for women and their families We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation, and a wide range of other needs We leverage technology to support our virtual engagement that allows us to meet all our moms where they are We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery, and well into postpartum
Role Description We are seeking a Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care. This is a fully remote position. The role itself is temporary for approximately six months, with possibility to grow into a full-time role depending on business needs. This role is expected to work from 8:30am-5:30pm ET, with at least two days a week from 11am-8pm ET. This role will report directly to the Phone Outreach Team Lead. Responsibilities - Making calls to potential members, identifying their needs, and providing information about services offered - Answering questions about Nadia Care and the membership journey - Checking if potential members are eligible to enroll with Nadia Care - Registering members with the program and scheduling their first appointment - Maintaining databases by keeping member information up to date - Collaborate with the Growth Team on feedback received from potential members Qualifications - High school diploma or equivalent - Bilingual Spanish speaking required - Call center, sales, or community outreach experience - Outgoing personality who is excited to bring our services to those who need them - Good listening skills and attention to detail - Comfortable with technology and digital platforms - Ability to thrive in a fast-paced, high-growth startup environment - Demonstrated experience in taking direction, learn quickly, and working independently Requirements - Compensation range for this position is between $22-$28/hr. The exact amount will depend on years of direct, relevant experience. Benefits - Time Off That Works for You: Recharge with annual paid holidays off. - Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day introductory period. - Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day introductory period. - Comprehensive Health & Wellness Coverage: - Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month. - Dental Insurance: Coverage for preventive care, as well as basic and major procedures. - Vision Insurance: Coverage for routine eye exams and eyeglasses. - Security & Future Planning Options: - Stock Option Grant: We believe in shared success. - Life Insurance: Financial protection for your beneficiaries. - Disability Insurance: Short-term and long-term coverage in case of illness or injury. - 401(k) Retirement Plan: Opportunity to save for the future.
Role Description We are looking for compassionate, detail-oriented, and service-driven Healthcare Professionals to join MyOutDesk as Virtual Professionals supporting U.S.-based healthcare organizations. In this role, you will provide administrative, operational, or customer support that helps healthcare providers deliver efficient, high-quality patient care. Depending on the client's needs, your responsibilities may include: - Patient coordination - Medical scheduling - Insurance verification - Medical documentation - Customer service - Healthcare operations - Other non-clinical support functions Success in this role requires strong communication skills, exceptional attention to detail, the ability to handle sensitive information with professionalism, and a commitment to delivering outstanding service in a fast-paced healthcare environment. If you're passionate about supporting healthcare teams and making a meaningful impact behind the scenes, we'd love to have you join MyOutDesk. Qualifications - Fluent in English with a C2 level (spoken and written) - 3+ years of experience in the U.S. healthcare industry (providers, insurance, care coordination, billing, or similar) - Proficiency in office software (MS Office, Google Workspace) and comfort with CRMs and multiple web-based tools - Exceptional attention to detail and accuracy in data entry - Effective time management skills and ability to prioritize tasks across a queue - Self-motivated with a proactive approach to problem-solving - Working familiarity with the U.S. healthcare system, providers, and insurance plans - A Bachelor's degree in a related field is preferred Requirements - Provide administrative and operational support to healthcare providers, clinics, and healthcare organizations - Communicate professionally with patients, healthcare providers, insurance companies, and other stakeholders via phone, email, or chat - Accurately document, update, and maintain patient and healthcare records in accordance with established procedures - Assist with appointment scheduling, patient coordination, insurance verification, referrals, and other healthcare support tasks as required - Perform data entry, research, and information verification while maintaining a high level of accuracy and attention to detail - Monitor assigned work queues, prioritize tasks, and meet productivity, quality, and turnaround time expectations - Collaborate with clients and internal teams to ensure efficient workflows and timely resolution of inquiries - Maintain confidentiality and handle sensitive patient information in compliance with applicable privacy and security standards - Identify opportunities to improve processes and contribute to operational efficiency and service excellence - Perform other healthcare administrative and support functions based on client needs and business requirements Benefits - Competitive salary based on experience - Immediate payroll enrollment from Day 1 — fully registered under Peruvian labor law (Régimen General) - 100% statutory benefits — CTS, gratificaciones, vacaciones, and AFP/ONP contributions per Peruvian regulations - Private health insurance — Rímac EPS coverage from the start - Long-term career placement with a single dedicated U.S. client - Fixed U.S. business hours — no rotating shifts - Exposure to U.S. business standards, tools, and professional culture - Career growth opportunities — many of our Associates grow with the same client for years
GoLean To Grow Fast | We Place Reliable & Cost-Effective Virtual Medical Assistants In Your Healthcare Practice
Role Description This is a phone-focused and administrative role for someone who is calm, compassionate, organized, and confident communicating in both English and Spanish. You will help new and existing patients feel supported while coordinating intake, scheduling, insurance, specialized treatment requests, and general office workflows. Because this role supports mental health patients, strong emotional awareness, patience, accuracy, and professionalism are essential. Key Responsibilities - Patient Intake and Scheduling - Answer inbound calls professionally and compassionately. - Contact new patient leads promptly and help move qualified inquiries toward a scheduled appointment. - Gather and document patient, insurance, referral, and intake information. - Schedule and reschedule appointments using PracticeQ and Google Calendar. - Manage weekly meetings, including billing reviews, Psycle patient updates, and office meetings. - Update lead statuses and scheduling outcomes accurately. - Maintain professional communication with patients and family representatives. - Patient Screening and Care Coordination - Screen patients for TMS and Spravato services based on the practice's established process. - Collect required information and communicate next steps clearly. - Coordinate Psycle-referred patients and maintain accurate status updates. - Submit and track MRI requests. - Follow up on pending patient requirements and escalate concerns when needed. - Insurance and Authorization Support - Verify insurance coverage, eligibility, copays, deductibles, coinsurance, and estimated patient responsibility. - Use insurance websites and payer portals to obtain benefit information. - Assist with SCA, LOA, and prior authorization requests. - Support Spravato authorization and insurance-related workflows. - Document verification and authorization results accurately in the appropriate system. - Billing and Office Support - Assist with EOB checks and weekly claims reviews. - Identify missing information or items requiring billing follow-up. - Complete limited QuickBooks tasks when needed. - Provide administrative support to the nurse practitioner and office manager. - Maintain accurate records across PracticeQ, Excel, Google Calendar, and other platforms. Qualifications - Fluent in English and Spanish. - Previous experience in patient intake, scheduling, front desk support, care coordination, or healthcare administration. - Experience handling inbound and outbound healthcare calls. - Knowledge of insurance verification, eligibility, copays, deductibles, and patient responsibility. - Comfortable following established scripts, procedures, and workflows. - Strong communication, organization, and documentation skills. - Calm and professional when supporting patients in sensitive or emotional situations. - Reliable and able to remain focused during phone-heavy shifts. - Able to work 40 hours per week. Nice-to-Have Qualifications - Experience supporting a U.S. mental health, behavioral health, psychiatry, or therapy practice. - Experience using PracticeQ. - Experience with TMS or Spravato patient workflows. - Knowledge of QuickBooks. - Experience using Spruce for calls, texts, and contact management. - Familiarity with Availity and insurance payer websites. - Experience with EOB review, claims follow-up, prior authorizations, SCA, or LOA requests. - Experience coordinating MRI requests or specialty treatment services. Who We're Looking For - Warm, patient, and easy to talk to. - Confident communicating in both English and Spanish. - Comfortable helping patients who may feel nervous, overwhelmed, or uncertain. - Fast and consistent with patient and lead follow-up. - Accurate with scheduling, insurance information, and documentation. - Able to manage several workflows while staying organized. - Comfortable working independently and escalating concerns appropriately. - Interested in a stable, long-term role within a mental health practice.
At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment.
Role Description We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative. - Handle customer inquiries and complaints - Maximize every sales opportunity by upselling and cross-selling profitable products - Document and update customer records based on interactions - Maintain a knowledge base of the evolving products and services - Increase customer retention by implementing creative problem-solving skills - Handle numerous customer inquiries promptly, accurately, and efficiently Qualifications - Minimum of 2 years customer service experience in a call center environment - Experience supporting luxury brand products and services - Experience supporting home appliances - Positive and professional demeanor - Excellent written and verbal communication skills both English and Spanish - Minimum HS diploma, college preferred - Experience with diagnosing and troubleshooting - Has experience supporting consumer products and/or services Requirements - Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.) - Systems training (How to use CRM and ACD Tools) - Remote training (via the video conference platform Zoom) - 100% Attendance Benefits - We inspire and develop employees to be able to effectively empathize with consumers. - We create experiences that provide promotion opportunities from within. - We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture! Company Description At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.
At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
Role Description The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. - Evangelize our customers and turn our disgruntled patients into our biggest fans. - Support our Field teams, Operations, and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. - Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. - Proactively create a better patient experience. - Be a champion of the employee experience and drive our unique company culture. - Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. Salary range: $18.00 - $20.00 USD hourly. Compensation offered may vary based on job-related factors such as experience, skills, education, and location. Qualifications - High school degree or equivalent. - 3-5 years’ experience in healthcare/health insurance industry. Requirements - Patient-Focused: You start with the patient and work backwards. - Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities. - Collaborative: You love teamwork and work well across functions and groups. - An Effective Communicator: You write and speak clearly, concisely, and with a spirit of partnership. - Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others. - Relationship Builder: You excel in getting people involved and building a network of contacts. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.
HarmonyCares is a leading national value-based provider of in-home primary care services for people with complex healthcare needs. Headquartered out of Troy, Michigan, HarmonyCares operates home-based primary care practices in 14 states. HarmonyCares employs more than 200+ primary care providers to deliver patient-centered care under an integrated, team-based, physician-driven model. Our Mission: To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care. Our Shared Vision: Every patient deserves access to quality healthcare. Our Values: The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.
Role Description The Nurse Practitioner delivers annual risk assessment in a residential setting or telehealth, within the scope of practice for a Nurse Practitioner, as delegated by the Collaborative Physician. Essential Duties and Responsibilities - Conduct comprehensive in-home health risk assessments to identify all active and chronic disease conditions, as well as determine all physical, mental, and social needs present at the time of the visit. - Takes history, examines, determines diagnoses. - Provides written documentation of patient visit, per NCQA standards. - Takes patient vital signs, as necessary. - Places case management referrals and communicates with PCP as necessary. - Communicates with patients, caregivers, agency nurses, other providers and vendors as necessary to assure proper diagnosis. - Performs all clinical duties while observing OSHA Universal Precautions. - Maintains patient confidentiality. - Attends required meetings and in-services and participates in committees, as requested. - Participates in professional development activities and maintains professional licenses and affiliations. In this role you may work with: - Teammates - Physicians - Medical Staff - Patients - Caregivers - Agency Nurses - Providers - Vendors Qualifications - Active/unrestricted nurse practitioner license to practice in coverage states. - Board certification in one of the following: American Nurses Credentialing Center (ANCC), American Association of Nurse Practitioners (AANP) or National Commission on Certification of Physician Assistants (NCCPA). - Active BLS Certification. - Current enrollment in Medicare/Medicaid. - Must maintain a valid driver’s license and good driving record. - Outstanding EHR skills. Requirements - Geriatric training/experience. - Skill in teamwork and maintaining effective working relationships with patients, medical staff, and the public. Benefits - Accountable Care Organization. - 401K Retirement Plan. - Paid Orientation and Training. - Established in 11 states. - A+ rated malpractice coverage with tail coverage. - No holidays, no hospital rounds. - More details about the benefits we offer can be found at this link .
At NAVEX, we believe a thriving future begins with smart governance, risk and compliance decisions today. NAVEX was the first organization in the world to offer whistleblower helplines through our EthicsPoint® hotline and incident management software. We also launched the nation’s first compliance-focused eLearning solution. For more than 35 years, we’ve worked with global organizations to provide a comprehensive suite of solutions to manage their GRC programs. Over 13,000 companies worldwide trust NAVEX GRC software to protect their reputation, people and assets. Join our team
Role Description As our Bilingual Communication Specialist, you will capture highly sensitive information via inbound calls pertaining to confidential workplace concerns, unethical issues, and violations. This enables our customers around the world to gain insight on how they can protect their employees and improve their work environments while minimizing organizational risk. The nature of these reports may involve stressful situations or topics that could be personally offensive. As a member of our Contact Center team, you will support our flagship product for Hotline & Incident Management services by creating an exceptional customer experience. You will work with an amazing group of people committed to your success and growth, and your contributions will directly impact our organizational goals! You'll thrive in this remote role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next! Qualifications - Outstanding customer service skills with strong customer and results orientation - The ability to demonstrate emotional resilience - Weekend availability is required—applicants must be able to work at least one weekend day per week - A quiet, secure home office or workspace to temporarily perform all duties in a remote environment with a recommended internet speed of 25 mbps download and 10 mbps upload - Minimum typing speed of 35 WPM - The ability to multi-task while interviewing callers and capturing details in a written report with strong accuracy and attention to detail - Experience using MS Office and the ability to easily navigate proprietary software applications - Culture Agility - AI Readiness Requirements - Engage each reporter with the utmost honor, care and concern; instill confidence that their information will be handled appropriately and that their experience matters - Answer calls from various industries in a timely manner and follow the intake process for all customers while exercising a high degree of good judgment to ensure a caller’s needs are met - Lead the reporter through a guided interview process, asking appropriate questions regarding their experience and giving extra attention to the quality and accuracy of report details - Hold all reports in strict confidence, both internally and externally - Assist with special projects and other departmental responsibilities as assigned - Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time Benefits - Meaningful Purpose: Your work helps organizations operate with integrity and protect their people—at a scale few companies can match - High-Performance Environment: We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career - Candid, Supportive Culture: We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement - Growth That Matters: You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth - Rewards for Results: We provide clear, competitive compensation designed to recognize measurable outcomes and real impact
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• Answer inbound patient phone calls in both English and Spanish. • Coordinate patient intake and appointment scheduling. • Assist patients with appointment preparation and follow-up instructions. • Coordinate laboratory orders and diagnostic testing. • Guide patients through the preoperative medical clearance process. • Escalate clinical questions appropriately to healthcare providers. • Prepare physician notes and supporting documentation. • Fax medical records and clinical documentation. • Coordinate communication with referring providers and healthcare partners. • Maintain accurate patient records within practice systems. • Update patient information and appointment statuses. • Communicate professionally with patients, providers, and partner organizations. • Monitor and respond to email communications promptly. • Manage multiple administrative workflows while meeting time-sensitive deadlines. • Maintain organized and accurate patient documentation. • Assist with general operational and administrative tasks as assigned.
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