Apria Healthcare

Role Description The role of Sr IT SOX Compliance Consultant would be cross functional through various business processes and support functions. It requires that you bring your inquisitiveness, sense of innovation and demonstrate your will and capability to learn new things. - Identifying improvement opportunities in SOX relevant areas, defining what those look like, analyze and work to bring it to fruition while defining appropriate controls as well. - Evaluating and ensuring IT processes are appropriately defined to ensure that financial statement risks are adequately mitigated while maintaining a holistic view. Designing, implementing, and testing IT controls. - Partner with business and utilize knowledge of IT and financial processes, financial reporting risk, and internal controls to design, evaluate, and monitor the Company’s internal IT controls. - Conducting IT & adjacent process walkthroughs to ensure control objectives are met and sufficient coverage is maintained. - Defining remediation processes and analyzing the extent of any control deficiencies and mitigation procedures from the management perspective. Advise and monitor process owners on action plans for remediation of deficient controls. - Working with cross functional teams to understand relevant controls and defining how they translate to the company. Work with the teams to clearly communicate intent and expectations of SOX controls and remediate any concerns. - Reviewing new projects on a periodic basis to determine SOX impact; for any new applications identified, help in the design of the relevant SOX controls. - Providing recommendations to business process teams on how to leverage technology for operational and SOX optimization. - Interfacing with management on all required activities and with Internal and External audit teams around SOX scoping and controls definition; provide reasonable support during the audit lifecycle. - Prepare clear and well-organized audit work papers that appropriately document the work performed and clearly outline work expected of others. - Supports IT Risk and Compliance Team with IT Change Management activities, validation activities, IT Audit and other related activities and processes. - Leads continual process improvements to IT Risk and Compliance policies, processes, procedures, and documentation. - Lead the development and implementation of IT Compliance trainings for the organization with the specific goal of establishing clear and well-understood expectations for SOX controls to control owners. Qualifications - 8+ years of experience in SOX audits/compliance roles. - 5+ years of experience in working on a major ERP (SAP/Oracle). - 8+ years of experience working on IT General/Application controls. - 3+ years of experience working in public accounting firms (Tier I/Tier II) preferred. - Experience auditing/building processes/working on end-to-end lifecycle of at least 1 common business process. - Effective Communication across all levels of the organization. - Ability to work independently with proper prioritization and organization to achieve promised timelines. - Ability to build relationships and collaborate as a team across all levels of the company to achieve the desired results. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The Director of Managed Care is responsible for selling products and services to regional managed care organizations and key regional components of national managed care organizations. They must be able to grow sales territories to attain company goals. This is a remote position located in the South with quarterly travel as needed. - Ability to sell Byram services utilizing a structured sales process. - Solicit, negotiate, implement, and maintain long-term referral generating relationships. - Effectively sell Byram's value proposition. - Organize and prioritize time and schedules to maximize exposure to key customers. - Convert current and new customer sources into a progressively growing referral and revenue base. - Effectively work with healthcare professionals, institutions, community agencies, trade associations, and manufacturers to promote Byram's value proposition. - Attend trade shows, conferences, association meetings, and educational seminars. - Develop creative solutions to identified customer issues. - Respond in a manner that improves the customer relationship. Qualifications - Bachelor's Degree or equivalent experience required. - 5 years sales experience with at least two years selling healthcare services to national or regional managed care organizations. - Strong written and verbal communication skills. - Excellent presentation and organization skills. - Ability to travel as needed. Requirements - The anticipated annual compensation for this position is $135,000-180,000. - The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The Sleep Coach will provide excellent customer service and product information, solutions, and relevant details to CPAP patients about their therapy usage. This position provides above and beyond communication with our patients. The position will use behavior modification techniques such as determining patient adherence barriers while providing tools/steps to overcome and resolve them while improving overall adherence outcomes. The Sleep Coach provides support and resources, so our patients understand the importance of sleep therapy, their insurance usage requirements, and finally how to clean and resupply in the future! Essential Duties and Responsibilities - Responsible for proactive and reactive patient outreach for the first full year of CPAP therapy. - Place and take (inbound/outbound) calls for new CPAP sleep patients to coach, educate, and encourage patients with their CPAP therapy; help with troubleshooting equipment issues. - Utilize manufacturers software to review patient usage information to ensure patient call will be data driven. - Use knowledge of OSA to assist with coaching conversation to ensure patient understands the potential effectiveness of therapy. - Have a basic understanding of all manufacturer PAP and mask equipment to assist with typical troubleshooting questions. - Encourage patient to take an active role in their therapy by downloading and using manufacturer mobile app solutions. - Verify patient demographics, physician, and notification preferences and document with each patient contact. - Accurately document patient account to ensure comments, discussions, and concerns are captured correctly. - Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner. - Adhere to HIPAA guidelines. - Perform other duties as required. Qualifications - High school diploma or equivalent. - Knowledge and experience working with patients diagnosed with OSA preferred. - Experience with various insurance plans (HMO, PPO, Medicare). Skills, Knowledge and Abilities - Patient-Focused: Start with the patient and work backwards; invest time and energy to understand patients’ objectives. - Action-Oriented: Thrive as a self-starter who proactively senses and responds to problems and opportunities. - Collaborative: Enjoy teamwork and work well across functions and groups. - An Effective Communicator: Write and speak clearly, concisely, and with a spirit of partnership. - Energetic & Passionate: Have a passion for health and well-being, deeply founded in the desire to help others. - Relationship Builder: Excel in getting people involved and building a network of contacts. Computer Skills - Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word. Language Skills - English (reading, writing, verbal). Mathematical Skills - Moderate level mathematical proficiency, with a strong ability to understand, interpret, and develop spreadsheet data. Physical Demands This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It may also require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, and reaching above the shoulder. This position may require the occasional lifting of equipment up to 50 lbs. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™. If you feel this opportunity could be the next step in your career, we encourage you to apply. Qualifications - All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law. Requirements - Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. - Please, no phone calls or emails. - All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. - No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means. Company Description

Role Description The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow. - Must possess excellent communication skills and the ability to practice proper phone and email etiquette. - Ability to read, understand and follow oral and written instructions. - Answers questions from customers, clerical staff, and insurance companies. - Identifies and resolves patient billing complaints. - Handles customer collection calls. - Familiar with medical terminology and insurances HCPC/ICD-9 codes. - Documents activities in ERP system in an efficient, accurate and timely manner. - Ensures the billing activity is handled correctly. - Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments. - Ability to edit and resubmit claims for payment. - Prepares and reviews clean claims for submission to various insurances either electronically or by paper. - Working knowledge of Microsoft Office, particularly Word and Outlook. - Provide feedback to Group Team Lead regarding issues regarding accounts. - Conducts routine tasks as directed; works under clearly defined guidelines. - Contributes to specific objectives and outcomes as directed. Qualifications - High school diploma or equivalent. - 1+ years of customer service or related experience. - Working knowledge of Microsoft Office, particularly Word, Excel and Outlook. - Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts. - Conducts routine tasks as directed; works under clearly defined guidelines. - Contributes to specific objectives and outcomes as directed. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center. - Review and Process orders via fax and electronic platforms - Make outbound calls to patients and referrals as needed - Utilize tools and resources to assist in order entry - Use full product knowledge of Byram therapies to service patients - Communicate effectively with patients, teammates, healthcare professionals, and sales team - Consistently meet required Key Performance Indicators (KPI’s) - Perform other duties as required Qualifications - High School Diploma or equivalent required - 1-2 years of customer service experience required - Call center experience preferred - Excellent written and verbal communication skills - Proficient with MS Office and the ability to navigate multiple platforms - Ability to learn our brand products and therapies - Strong customer service skills with the ability to resolve patient concerns - Demonstrate soft skills to enhance patient experience Benefits - Medical, dental, and vision care coverage - Paid time off plan - 401(k) Plan - Flexible Spending Accounts - Basic life insurance - Short-and long-term disability coverage - Accident insurance - Teammate Assistance Program - Paid parental leave - Domestic partner benefits - Mental, physical, and financial well-being programs

Role Description The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. - Evangelize our customers and turn our disgruntled patients into our biggest fans. - Support our Field teams, Operations, and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. - Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. - Proactively create a better patient experience. - Be a champion of the employee experience and drive our unique company culture. - Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. Salary range: $18.00 - $20.00 USD hourly. Compensation offered may vary based on job-related factors such as experience, skills, education, and location. Essential Duties and Responsibilities - Responsible for supporting branches across a designated market. - Review of new and recurring patient accounts to obtain the documentation from the referral source required to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible. - Research and secure required information from the customer to continue coverage of equipment through the health insurance plan. - Manage collaborative relationships with field leadership, referrals, and patients through effective outreach to drive account resolution. - Evaluate all documentation received to ensure that it meets compliance criteria to the relevant standards and regulations. - Perform follow-up to achieve timely reimbursement. - Performs other duties as required. Minimum Required Qualifications - High school degree or equivalent. - 3-5 years’ experience in healthcare/health insurance industry. Skills, Knowledge and Abilities - Patient-Focused: You start with the patient and work backwards. You invest the time and energy to understand the patients’ objectives, then tie all your activities directly to the achievement of those objectives. - Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision. - Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups. - An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues. - Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model. - Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization. Computer Skills - Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word. Language Skills - English (reading, writing, verbal). Mathematical Skills - Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Physical Demands This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. This position also may require the occasional lifting of equipment up to 50 lbs. Teammate Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow-up with payers to facilitate uninterrupted cash flow. - Must possess excellent communication skills and the ability to practice proper phone and email etiquette. - Ability to read, understand and follow oral and written instructions. - Familiar with medical terminology and insurances HCPC/ICD-9 codes. - Documents activities in the systems in an efficient, accurate, and timely manner. - Ensures the billing activity is handled correctly. - Ability to evaluate and secure the needed Rx’s, PA’s, and medical justification to facilitate payment of claims for initial and review/appeals payments. - Ability to edit and resubmit claims for payment. - Prepares and reviews clean claims for submission to various insurances either electronically or by paper. - Working knowledge of Microsoft Office, particularly Word, Excel, and Outlook. - Provide feedback to Group Team Lead regarding issues regarding accounts. - Conducts routine tasks as directed; works under clearly defined guidelines. - Contributes to specific objectives and outcomes as directed. - Ability to multitask, working multiple claims, calling insurance companies, and using multiple systems to resolve claims. - Ability to read and understand Explanation of Benefits (EOB/EOP) from payers. - Ability to maneuver through online payer portals for patients and claims information. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs. Company Description At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Role Description The Payer Change Coordinator processes patient changes in insurance. - Ensures that payor changes are completed, payment is guaranteed prior to delivery, and revenue is posted appropriately. - Verifies that the correct product and payor are used for the service, equipment, and therapy. Ensures that the correct allowable is recorded in accordance with the contract. - Contacts payors (online or by phone) to verify insurance coverage and eligibility requirements. - Obtains verbal/written authorization for medical treatment from appropriate sources. - Verifies insurance information for accuracy and completeness and resolves discrepancies as necessary. - Researches and resolves accounts and identifies gaps between current and former payor requirements and existing billing documentation. Ensures account bills correctly for open and future invoices. - Answers inbound calls from patients with updates to their insurance. - Coordinates and contacts patients, branches, and referrals to obtain required testing as required by the new payor. - Notifies and schedules new testing for the customer. - Documents account activity in ACIS and other systems, as required. - Complies with all regulatory compliance areas, policies and procedures, and “best practices.” - Performs other duties as required. Qualifications - High school diploma is required. - One year of related work experience is required. - One year of medical billing experience is required. Requirements - Must be familiar with payor contractual requirements. - Business Acumen. - Problem Solving/Analysis. - Communication Proficiency. - Personal Effectiveness/Credibility. - Computer Skills: Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word. - Language Skills: English (reading, writing, verbal). - Mathematical Skills: Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.

Role Description We are seeking a highly skilled and experienced Senior Cloud Engineer to lead the design, implementation, and management of enterprise-grade cloud infrastructure across Microsoft Azure and Google Cloud Platform (GCP). The ideal candidate will have deep technical expertise in cloud architecture, automation, and container orchestration, with a strong preference for experience in Red Hat OpenShift. - Design, deploy, and manage scalable, secure, and resilient cloud infrastructure in Azure and GCP. - Lead cloud migration initiatives and ensure best practices in architecture and security. - Implement Infrastructure as Code (IaC) using tools such as Terraform, ARM templates, or Deployment Manager. - Manage and optimize containerized workloads using Red Hat OpenShift, Kubernetes, and Docker. - Collaborate with DevOps, Security, and Application teams to support CI/CD pipelines and cloud-native development. - Monitor cloud environments for performance, availability, and cost optimization. - Develop and maintain documentation, runbooks, and operational procedures. - Provide mentorship and technical guidance to junior engineers. Qualifications - Bachelor’s degree in computer science, engineering, or related field (or equivalent experience). - 7+ years of experience in cloud engineering or infrastructure roles. - Proven expertise in Microsoft Azure and Google Cloud Platform (GCP). - Hands-on experience with Red Hat OpenShift and container orchestration. - Strong scripting and automation skills (e.g., PowerShell, Python, Bash). - Experience with CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI). - Familiarity with cloud security principles and compliance frameworks. - Excellent problem-solving and communication skills. Requirements - Azure Solutions Architect. - Google Professional Cloud Architect. - Red Hat Certified Specialist in OpenShift Administration. - Experience with hybrid cloud environments and multi-cloud strategies. Company Description Accendra Health is committed to making healthcare easier and more accessible through every stage of life. Our teammates play a critical role in delivering personalized, long-term care for the patients we serve.