Role Description We have a third party Financial Services client that is seeking a REMOTE Bilingual French Customer Service Agent. Customer Service Representatives will be calling on auto leases and loans to customers who have inefficiencies in their insurance. This could be due to: - Insurance being cancelled - Missing a payment - Something missing in the document The customer service rep will be calling the customer on behalf of the insurance (Capital One, GM, BMW, Audi, Credit Unions, etc.) to gather more information. Overall, they are assisting customers with problem resolutions to make sure all insurance requirements are met. All informative calls, not sales or collections Daily Duties - 14 calls an hour, 100% on the phones all day - Verify insurance with agents (for example if a deduction is too high) - Upload information to company's internal website - Leave scripted messages when insurance agents don't answer the phone (based on client approved messages) Shift Bilingual French - 10:30am to 7:00pm CST, Tuesday through Friday; and 7:00am to 4pm CST Saturday. Training First 3 weeks 8:30-5, they will go through classroom training, shadowing, and handling calls with people listening in. There will be an assessment at the end of week 3 that will need to be passed at 80% in order to transition to the offered shift. If you do not pass, you will have one more week to clear the assessment or the assignment will be terminated. Qualifications - High School Diploma - Bilingual French - Ability to type 30 WPM - 1+ year of Customer service experience (can include retail, call center, office work, data entry, restaurant) - No more than 2 jobs within 3 years - Comfort level that they WILL be on the phones all day long - Demonstrate a time they meet performance expectations - Positive attitude Requirements - Customer service experience Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Eden Prairie, MN. Pay and Benefits The pay range for this position is $15.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 27, 2026.

Role Description We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative. - Handle customer inquiries and complaints - Maximize every sales opportunity by upselling and cross-selling profitable products - Document and update customer records based on interactions - Maintain a knowledge base of the evolving products and services - Increase customer retention by implementing creative problem-solving skills - Handle numerous customer inquiries promptly, accurately, and efficiently Qualifications - Minimum of 2 years customer service experience in a call center environment - Experience supporting luxury brand products and services - Experience supporting home appliances - Positive and professional demeanor - Excellent written and verbal communication skills both English and Spanish - Minimum HS diploma, college preferred - Experience with diagnosing and troubleshooting - Has experience supporting consumer products and/or services Requirements - Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.) - Systems training (How to use CRM and ACD Tools) - Remote training (via the video conference platform Zoom) - 100% Attendance Benefits - We inspire and develop employees to be able to effectively empathize with consumers. - We create experiences that provide promotion opportunities from within. - We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture! Company Description At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment.

Role Description Site management responsibility for clinical studies according to Fortrea’s Standard Operating Procedures, ICH GCP Guidelines, applicable project plans and Sponsor requirements, including verification of study training records. - Conducts site monitoring responsibilities for clinical trials according to Fortrea’s Standard Operating Procedures (SOPs), ICH guidelines and GCP; including Pre-study, Site Initiation, Process Monitoring, Routine Monitoring, and Close-out Visits. - Prepares and implements project plans related to Clinical Monitoring responsibilities. - Ensures the protection of subjects by verifying that informed consent procedures and protocol requirements are adhered to alongside applicable regulatory requirements. - Safeguards data integrity by careful source document review, source document verification, query generation, and resolution against established data review guidelines on Fortrea or client data management systems. - Confirms Site Regulatory documents and applicable eTMF/Sponsor Documents are complete and current throughout the duration of the trial. - Guarantees that the study Investigational Product inventory and accountability is accurate and that study materials are stored securely and per protocol requirements. - Ensures adherence to global quality control and CRA performance metrics. - Ensures audit readiness at site level. - Acts in the project role of a Lead CRA as assigned. General On-Site Monitoring Responsibilities: - Ensure the study staff who will conduct the protocol have received the proper materials and instructions to safely enter subjects/patients into the study. - Ensure the protection of study subjects or patients by performing eligibility review, verifying that screening, informed consent procedures and protocol requirements are adhered to according to the applicable regulatory requirements. - Ensure the integrity of the source data reported by careful source document review. Monitor data for missing or implausible data. - Ensure study data completeness, accuracy, consistency, and compliance; identify deficiencies, deviations and discrepancies, and initiate corrective action as required. - Ensure the resources of the Sponsor and Fortrea are spent wisely by performing the required monitoring tasks in an efficient manner, according to SOPs and established guidelines, including managing travel expenses in an economical fashion according to Fortrea travel policy. - Travel, including air travel, may be required and is an essential function of the job. - Prepare and submit accurate and timely trip reports. - Independently perform eCRF review, 100% source data verification, query generation and resolution against established data review guideline with or without direct supervision, on Fortrea or client data management systems, as assigned by management. - Assist with the administration of clinical research projects, recruiting investigators (if applicable), collecting investigator documentation and site management. - Update, navigate, and maintain Fortrea or study/Sponsor-specific trial management tools/eClinical systems. - Track IP shipments and supplies, as needed. - Track and follow-up on serious adverse events as assigned. - Work closely with the study team, align monitoring to critical study timelines ensuring study deliverables are met. - Prepare and implement study-specific monitoring plans and site Initiation slides, as assigned. - Attend investigators’ meetings (if applicable), project team meetings and teleconferences, and others as needed. - Present training content for site initiation. - Assist with training of new employees (e.g., co-monitoring). - All other duties as needed or assigned. Qualifications - University or college degree, or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing licensure). An equivalent amount of experience can be substituted as appropriate. - Thorough understanding of ICH GCP Guidelines and understanding of local regulatory requirements. - Thorough knowledge of monitoring procedures. - Basic understanding of the clinical trial process. - Fluent in local office language and in English, both written and verbal. - Fortrea may consider relevant and equivalent experience in lieu of educational requirements. Requirements - External Candidates: University or college degree, or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing licensure). AND A minimum of 2 years of Clinical Monitoring experience. - Internal Candidates: Internal candidates with a minimum of 2 years of Clinical Monitoring experience. - Ability to monitor study sites independently according to monitoring plan, project requirements, SOPs, and ICH GCP guidelines. - Ability to work with minimal supervision. - Have an understanding of the Serious Adverse Event (SAE) reporting, process production of reports, narratives and follow up of SAEs. - Good planning, organization, and problem-solving abilities. - Works efficiently and effectively in a matrix environment. Preferred Qualifications Include - Thorough working knowledge of Fortrea SOPs for site monitoring. - One (1) or more additional years of experience in a related field (i.e., medical, clinical, pharmaceutical, laboratory, research, data analysis, data management or technical writing) is preferred. - Phase I monitoring experience. - Life Science or Nursing qualification. - Specific skills, systems, certifications, and/or licenses preferred. - Personal characteristics (leadership, problem solving, interpersonal skills). - Good attention to detail. - Methodical approach to work. - Good understanding of medical and clinical research terminology and clinical research processes. - An understanding of the basics of physiology, pharmacology, and medical devices (when applicable). - Good understanding of the principles of ICH GCP, ISO 14155 (if applicable) and local regulatory requirements. - Good computer literacy with working knowledge of PCs, Windows and Microsoft Office applications. - Good oral and written internal and external communication. Strong interpersonal team and organizational skills, personal presentation. The ability to communicate effectively in English. - Focus on Customer. - Innovate and Change. - Pursue Scientific and Process Excellence. - Work with Others. - Achieve Results. - Ability to maintain confidentiality of data and information during interactions with staff at all levels and across studies and sponsors. - Demonstrated ability to conduct clinical operations activities most effectively and efficiently. - Good analytical and negotiation skills. - Experience using e-clinical systems [e.g., clinical trial management system (CTMS)]. - For medical device positions, experience in providing customer service to device end users. Physical Demands/Work Environment - Must be able to sit at a computer for long periods of time. - Must be able to use hands to finger, handle or touch objects, tools or controls, including a computer keyboard, for up to 8 hours per day. - Standard office and/or home working environment. - Clinical Research Unit and hospital environment (administrative only). - Risk of eye strain. - Will involve outside of normal office hours as required by the role. - Travel Requirement is 60% of the time (traveling to study sites).

Role Description The Individual Contributor will provide excellent customer service and product information, solutions, and relevant details to patients and providers. Most importantly, this position provides above and beyond communication with our patients so that they feel heard, understood, valued, and more connected with Apria. - Evangelize our customers and turn our disgruntled patients into our biggest fans. - Support our Field teams, Operations, and Sales by delivering timely feedback that empowers our teams to deliver exceptional patient experiences. - Critically problem-solve common complaints by flagging trends and partnering cross-functionally to recommend and implement preventative measures. - Proactively create a better patient experience. - Be a champion of the employee experience and drive our unique company culture. - Support the development and implementation of employee programs that nurture our company's core values to engage employees and create a positive culture. Salary range: $18.00 - $20.00 USD hourly. Compensation offered may vary based on job-related factors such as experience, skills, education, and location. Qualifications - High school degree or equivalent. - 3-5 years’ experience in healthcare/health insurance industry. Requirements - Patient-Focused: You start with the patient and work backwards. - Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities. - Collaborative: You love teamwork and work well across functions and groups. - An Effective Communicator: You write and speak clearly, concisely, and with a spirit of partnership. - Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others. - Relationship Builder: You excel in getting people involved and building a network of contacts. Benefits - Medical, dental, and vision care coverage. - Paid time off plan. - 401(k) Plan. - Flexible Spending Accounts. - Basic life insurance. - Short-and long-term disability coverage. - Accident insurance. - Teammate Assistance Program. - Paid parental leave. - Domestic partner benefits. - Mental, physical, and financial well-being programs.