Arabic-English Bilingual Healthcare Customer Service Representative - Remote in California Location: United States Job Description: Your potential has a place here with TTEC's award winning employment experience. As a Arabic-English Bilingual Healthcare Customer Service Representative working remotely from your home in California, you'll be part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll Be Doing Do you have a passion for helping others and providing peace of mind? In this role, you'll support consumers by engaging thoughtfully and helping resolve questions related to their healthcare benefit needs. You'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll - Answer incoming calls from customers - Engage thoughtfully with customers to understand their needs - Conduct research across multiple systems to resolve questions - Provide clear, accurate information to help consumers navigate healthcare options - Manage a high volume of interactions while maintaining quality and professionalism - Follow a set schedule, including designated breaks and lunches What You Bring to the Role - At least 6 months of customer service experience - Bilingual in English and Arabic - High school diploma or equivalent - Strong empathy, patience, and attentiveness to customer's needs - Comfort working with computer systems and Windows based applications - A distraction free, designated home workspace - A secure, high speed wired internet connection (minimum 25 mbps) What You Can Expect - Supportive of your career and professional development - Full, engaging days spent supporting meaningful consumer interactions - An inclusive, community minded culture where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base hourly wage starting at $22.65. - And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit https://www.ttecjobs.com/en/us-employee-benefits for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

• Provide psychiatric and substance use disorder treatment to patients remotely through telemedicine • Conduct Psychiatric Diagnostic Evaluations for General Mental Health and Substance Use Disorder • Manage psychopharmacological treatment for all psychiatric diagnosed conditions • Provide supportive psychotherapy and motivational interviewing • Coordinate care between psychiatric and substance use treatment and other medical services • Complete forms and documentation for patient care needs • Work with a multidisciplinary team including PCP's, Pediatricians, OB/GYN, counseling, peer supports

• Responsible for the timely enrollment of the patients into the Patient Support Program • Responds to calls, emails and voicemails in a very efficient and friendly manner • Navigates the Canadian reimbursement landscape with ease and confidence to secure coverage for various disease states, products, and testing • Develop strong relationships with patients, caregivers, and their healthcare team by infusing confidence, trust, security, and relief • Sets and processes tasks on time, and as required, to ensure an optimal patient and Physician experience • Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy • Prioritizes conflicting needs; handles all matters expeditiously, proactively, and follows-through on tasks to successful completion • Electronically updates the Customer Relationship Management (CRM) and provides patients and clinics with timely proactive updates • Successfully completes critical aspects of deliverables with a hands-on collaborative approach • Reports Adverse Events / Severe Adverse Events (AE / SAEs) by following SOP guidelines • Requirement to maintain outlined service levels for various clients, projects and initiatives • Fosters and promotes a spirit of teamwork while working with various internal business units • Acts as a liaison and provides ongoing feedback to the Manager based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance • Completes all relevant reports (billing, time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards • Participates in building relationships crucial to the success of the organization, and manages a variety of special projects, some of which may have organizational impact • Always maintains professionalism, and strict confidentiality with all materials, and exercises discretion when interfacing with the business • Additional duties as required and as determined by your Manager.

• Direct contact with schools and international clients • Assisting in lead prospecting and qualification processes • Conducting meetings by phone and handling chats or video calls • Recording data and information gathered in meetings in the CRM and company software • Maintaining daily productivity tracking • Providing insights and suggestions • Achieving the sales targets established for the area • Managing calls, messages, and follow-ups • Using tools for active school outreach and acquisition • Using outreach and acquisition talking points during sales • Contributing to increasing the satisfaction of prospective partner schools.