Percepta

Role Description As a Principal IT Solution Engineer working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. TTEC is looking for experienced IT Solutions Engineer to lead technical qualification, assessment, and end-to-end IT solution design for TTEC’s client-facing customer experience programmes across complex global pursuits and strategic accounts. Act as the senior technical authority from discovery through contracting, solution approval, and handover to delivery, ensuring solutions are viable, deliverable, and commercially sound. You'll report to the Executive Director, Systems and Software Engineering. During a Typical Day, You’ll - Act as the lead technical authority throughout the sales pursuit lifecycle, from early client engagement and qualification through solution design, approval, and handover to delivery. - Translate client requirements into clear, implementable end-to-end solution designs across CCaaS, infrastructure, connectivity, EUC, security, platforms, and data. - Design integrated technology solutions across the TTEC platform stack, including CXone, Genesys Cloud, Amazon Connect, Google CCAI, Cisco, and SD-WAN/MPLS connectivity, ensuring alignment with TTEC's global IT strategy, delivery geography, site capacity, and platform constraints. - Present your technology solution proposals and designs to colleagues, stakeholders, and clients as required with confidence and accuracy, helping to influence outcomes as part of the pre-sales process, as part of a multifunctional Pitch team. - Produce and own technical design documentation using TTEC standards and templates, including architectural artefacts, RFP responses, MSA/SOW technical attachments, SLA inputs, and the definition of technical assumptions, risks, dependencies, and exclusions. - Partner with Sales, Solution Strategy, Finance, Security, Network, Delivery, Procurement, and Project Management teams to ensure solutions are commercially sound, operationally viable, and successfully transitioned into implementation. - Own the accuracy of costs and pricing defined in your solution designs, ensuring assumptions are justified and approved by Finance, Sales, Technology, and other key stakeholders. - Build trusted client relationships and contribute best practices, reusable patterns, and lessons learned back into the Solution Design function. Qualifications - Strong experience in a senior Sales/Pre-Sales Engineering, Client-facing IT Solution Design or similar role within enterprise services, BPO, or outsourcing. - Excellent presentation and client-facing skills including definition and presentation of compelling technology pitches, ability to clearly articulate technology design features and considerations, and has excellent spoken and written English language skills. - Track record across global, multi-region, multi-tower deals. - Strong CCaaS platform knowledge across at least two of: NICE CXone, Genesys Cloud, Amazon Connect, Google CCaaS. - Strong knowledge of typical IT infrastructure, connectivity, application layer and security supporting outsourced customer service operations. - Demonstrable knowledge of common AI platforms and their capabilities coupled with experience/interest in AI tools and services in the BPO sector. - Demonstrable experience dealing with third-party vendors and partners in relation to technology integration, procurement, and licensing of technology products and services. - Architectural mindset paired with commercial instinct, with ownership of cost and risk in addition to design. - Operates effectively in ambiguity and influences senior stakeholders without relying on positional authority. - Willing to occasionally travel domestically or internationally for client workshops, executive sessions, and discovery workshops if pursuits require this. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Quality Assurance Specialist working from home or onsite in locations in the Philippines such as Cebu, Lipa, Pampanga, Sta. Rosa, you’ll be a part of bringing humanity to business. Do you have a passion to help boost performance? Do you love pinpointing areas for improvement? You’ll evaluate and analyze customer interactions to improve customer experience and satisfaction scores. Your active listening skills will help ensure proper information is being given to customers while you analyze spreadsheets to pinpoint any patterns to help guide performance training. This includes: - Making sure employees are giving proper verbal statements. - Ensuring client requirements and policies are being met. - Finding similarities between associate scripts. You'll report to the Quality Assurance Manager and contribute to the success of the customer experience as well as the overall success of the team. During a Typical Day, You’ll: - Assist the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations. - Review and evaluate operational procedures, including Customer Service interactions from all communication channels. - Coordinate the logistics and conduct related audits, including sample selection, documentation, and reporting of results. - Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations. - Assist with administrative functions, including developing Standard Operating Procedures (SOPs) and Quality Standard Definition Document (QSDD). - Assist with the data and analysis of quality reports in conformance with agreed-upon formats. - Perform special projects as required, such as assisting with the development, research, and delivery of new training. - Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate. Qualifications - High school diploma or equivalent. - 6 months or more of customer service and call center experience. - Understanding, interpreting, and manipulating data for reporting. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Tuition reimbursement.

Role Description The Media Design Manager leads the development and delivery of high-quality media solutions within TTEC's Learning Development & Enablement practice. This role manages a team of media designers, developers, and creative specialists responsible for creating engaging digital learning experiences, including: - Interactive media - Video - Animation - UI/UX assets - Simulations - Emerging AI-enabled learning solutions Partnering closely with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders, the Media Design Manager drives media strategies that support client and business objectives while ensuring projects are delivered on time, within scope, and to the highest quality standards. This role reports directly to the Director or Executive Director of Learning Development & Enablement. During a Typical Day, You’ll: - Lead, coach, and develop a team of media designers, developers, video specialists, and creative professionals. - Drive the delivery of high-quality digital learning experiences. - Partner with Learning Experience Designers, Instructional Designers, Project Managers, and business stakeholders to create engaging and effective learning solutions. - Ensure all media deliverables meet quality, accessibility, branding, and client standards. - Manage team capacity, resource allocation, and project priorities across multiple projects and client engagements. - Establish and continuously improve media development processes, standards, and best practices to drive operational excellence. - Provide media expertise, creative recommendations, and innovative technology solutions to support business objectives and new opportunities. Qualifications - Bachelor's degree or equivalent professional experience in a related field. - 5–8 years of experience in media design, digital learning development, creative services, or similar disciplines. - 2–3 years of people leadership experience, with a proven ability to coach and develop creative teams. - Experience managing media development projects from concept through implementation. - Strong expertise in digital learning technologies, video production, animation, interactive media, UI/UX design, and eLearning development tools. - Familiarity with AI-enabled creative tools and emerging learning technologies. - Excellent project management, communication, stakeholder management, and problem-solving skills, with experience working across cross-functional and virtual teams. Requirements - Articulate Storyline and Rise - Adobe Creative Cloud Suite - Video editing and motion graphics tools (ex. Synthesia, PowToon, Canva, Vyond, etc.) - UI/UX design platforms (Figma, Adobe XD, or similar) preferred but not required - Learning Management Systems (LMS) - AI-assisted content and media development tools - Accessibility and responsive design standards Benefits - Supportive of your career and professional development - An inclusive culture and community minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Ask us about our paid time off (PTO) and wellness and healthcare benefits - A great compensation package and performance bonus opportunities - Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Role Description The Lincoln Ownership Specialist takes direction from and supports the Market Area Sales & Inventory Manager, as part of Lincoln’s Center of Excellence and reporting through the Lincoln Field Operations department. The Lincoln Ownership Specialist will have primary responsibility for managing limited engagement Lincoln stores that are assigned as non-contact with ownership related questions. This role will manage a zone of approximately 150-200 dealerships, only for Lincoln specific ownership questions submitted through “AskLincoln.com”. The Lincoln Ownership Specialist role is very similar to the existing SDR Service Specialist role, except covering more stores and answering their incoming questions submitted through AskLincoln.com and will interface directly with the ownership/senior leadership of these dealerships for their questions submitted. Hours of Operations: Monday to Friday 7am to 3:30pm EST Full Time: (40 hours a week) This is a 100% Remote position During a Typical Day, You’ll: - Communication - Manage incoming questions through AskLincoln.com, for the 150-200 Limited Engagement Lincoln stores that are not assigned a Field contact representative - The Ownership Specialist will focus on Service and Ownership related incoming questions - Act as the single point of contact for Lincoln Limited Engagement Dealerships for all service inquiries - Manage the effective outbound communication of programs, events, promotions/incentives, and training events/materials to assigned dealerships - Hold Limited Engagement Dealers accountable for service capacity related actions and requirements to ensure compliance with minimum service standards - Inbound Resource - Communicate Recalls to Assigned Dealers and accurately respond to requests for additional information or inquiries from Dealers - Respond to Limited Engagement Dealer inquiries for Parts Availability/Capacity - Build relationships with key stakeholders to deliver appropriate responses to Dealer parts availability and capacity inquiries. These include: - Lincoln Field Team - Parts Distribution Center (PDC) Management - Parts Supply & Logistic (PS&L) - Motorcraft Sales Management Team - Lincoln Concierge team - Lincoln Protect Area Sales Managers - Respond to Dealer request for analysis of key performance data to assigned dealership and develop and deliver accurate reports - Respond to requests for warranty policy, process, and claims questions from Limited Engagement dealers - Respond to Dealer Inquiries related to Lincoln Protect program Qualifications - Associates or Bachelors degree preferred, or equivalent related experience - 3 – 5 years’ related experience - Experience with dealer operations and handling escalated customer issues - Experience in a marketing/sales or financial analysis function - Knowledge of Customer Contact Process and Guidelines, Escalated Handling Process - Experience in automotive industry preferred Requirements - Strong oral and written communication skills, with ability to persuade and sell using a business case - Advanced analytical skills and financial acumen: - Ability to interpret financial statements and cash trend analysis reports - Ability to analyze dealer operating reports and program specific information to identify problems and opportunities and build effective business cases - Strong business acumen: - Ability to apply dealer service operations knowledge to drive improvements in customer and dealer satisfaction and sales revenue - Focused with tenacity to drive results in multiple locations - Creative and forward thinking; seeks opportunities for innovation and continuous improvement - Strong time management, organizational and planning skill with the ability to prioritize, multitask, adapt, and thrive in a fast paced, results driven environment - Ability to build relationships with dealer management and adapt approach to different management styles - Strong facilitation, active listening, and leadership skills; capable of effectively facilitating meetings and developing and delivering presentations - Strong customer service and conflict resolution skills, with a commitment to quality and customer satisfaction - Strong problem solving and decision-making skills - Self-starter, who demonstrates initiative, resourcefulness, and ability to work independently - Quick learner, with a desire and interest in learning new information - Excellent negotiation skills and a consultative approach - Knowledge of computers and software (MS Operating Software, MS Office Products) - Must represent Ford Motor Company and Percepta professionally with all clients and external organizations and contacts Benefits - Health/Dental/Vision/Life Insurance - Flexible Spending Account (FSA) and Health Savings Account (HSA) - 401(k) with company match - Vacation/Sick Time and Paid Holidays - Tuition Reimbursement - Employee Assistance Program - Employee Discount Program - Training and Development Programs (Percepta College) - Employee Rewards Program (Perci Perks)

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a French-English Bilingual Customer Service Representative working remotely in Canada, you’ll be a part of bringing humanity to business. This role is limited to residents of certain locations in Canada only. This position is open to residents of: - Alberta - Manitoba - New Brunswick - Newfoundland and Labrador - Nova Scotia - Prince Edward Island - Quebec - Saskatchewan Applications for this role will not be accepted from residents of British Columbia and Ontario or outside of Canada. These restrictions are for this opportunity only. You may qualify for other TTEC openings. Please continue to search TTECjobs.com. What You’ll be Doing Do you have a passion for exquisite, personalized service? In this role, you’ll support customers of an iconic global luxury retail brand, delivering elevated, relationship-driven experiences. Through engaging conversations and thoughtful guidance, you’ll help customers explore products, answer inquiries, and receive attentive, white glove support at every step. - Deliver white glove customer support across channels. - Provide expert product and fragrance recommendations based on mood, personality, and occasion. - Anticipate customer needs and proactively offer thoughtful solutions throughout the experience. - Maintain accurate and detailed records of customer interactions using CRM and service tools. - Identify opportunities to elevate the customer journey and share insights with leadership. - Contribute to a collaborative, high-performance team environment while working independently when needed. Qualifications - Bilingual in French and English - At least 1 year experience in customer service, luxury retail, sales, or personalized client support - Strong proficiency with CRM platforms and digital customer service tools - High school diploma or equivalent - Comfortable assisting customers and resolving customer requests on the phone - Computer experience Requirements - All positions are permanently remote and full-time - Supportive of your career and professional development - An inclusive culture and community-minded organization where giving back is encouraged - A global team of curious lifelong learners guided by our company values - Base wage of $18 per hour - Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Benefits - Access to individualized coaching and thousands of free courses to support your growth - Webcam participation is expected during all instructor-led TTEC and client-required training - Encouragement of meaningful connection and collaboration Company Description TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As a Temporary Instructional Designer working remotely in the United States, you’ll be a part of bringing humanity to business. In this role, you’ll design amazing learning experiences through the lens of the learners. You’ll bring your instructional design and user experience design to drive better learning engagement and better learner knowledge and retention. You’ll be exposed to innovations in the areas of automation, AI, social, simulation, self-paced, game-based, and mobile learning. You’ll be responsible for the design, development, delivery, evaluation, as well as enhancement and maintenance of virtual blended learning experiences that are human-centered, goal-oriented, and data-driven. This exciting role uses a variety of methodologies and technologies from learning design, learning science, graphic design, and media design to create learning content and experiences. You’ll report to the Senior Manager, Instructional Design. You’ll impact the employee journey, clients, and the overall business globally with your redesign of the curriculum and learner experience. During a Typical Day, You’ll - Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies. - Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment. - Support the Global Learning Delivery Project Management team in the curriculum design and redesign. - Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes. - Conduct research on learning tools and platforms. Qualifications - 3 years of demonstrable experience including building e-learning content using Articulate Storyline or similar authoring tools. - Knowledge of and practical application of adult learning theory, user design, and learning design principles. - Experience using Learning Management Systems and/or Learning Experience Systems. - Proficiency in Microsoft Office including using advanced features in PowerPoint and basic features in Excel. - Basic project management skills and familiarity with task manager or productivity tools. - Experience in learning data analysis to effectively evaluate behavioral and business impact of training programs. - Advanced English communication skills. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Company Description Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Role Description TTEC is a global leader in customer experience, engagement, and growth solutions. Our Public Sector Security & Compliance team supports federal, state, and regulated industry programs by ensuring adherence to cybersecurity frameworks and regulatory requirements across cloud and enterprise environments. This team is responsible for implementing and overseeing compliance with federal and state cybersecurity frameworks including: - FedRAMP - NIST SP 800-53 - CMMC - ARC-AMPE (Health Benefit Exchanges) - Other regulatory standards What You’ll Be Doing: - Provide executive leadership and strategic direction for Public Sector information security and compliance programs. - Oversee compliance with FedRAMP, NIST 800-53, CMMC, ARC-AMPE, and other federal/state regulatory frameworks. - Lead and manage direct reports including Information Security Advisors and Technical Security Engineers. - Drive risk management strategy including assessments, mitigation planning, and reporting to executive leadership. - Ensure continuous monitoring, authorization, and recertification activities for regulated environments. - Serve as executive liaison with internal stakeholders, auditors, regulatory bodies, and clients. - Oversee contract security requirements including SOWs, MSAs, and client agreements to ensure compliance obligations are met. - Lead incident response coordination and ensure alignment with enterprise security operations and resiliency teams. - Establish governance processes for Significant Change Requests (SCR), POA&M management, and audit readiness. - Support business growth by aligning compliance initiatives with revenue-generating programs in public sector and tolling industries. Qualifications - 10+ years of experience in information security, compliance, or risk management. - 5+ years of leadership experience managing security and compliance teams. - Deep expertise in FedRAMP, NIST 800-53, CMMC, and government regulatory frameworks. - Experience supporting Health Benefit Exchanges (ARC-AMPE) and/or regulated industries such as tolling. - Strong understanding of cloud security, continuous monitoring, and authorization processes. - Proven ability to engage with executive stakeholders and influence business decisions. - Bachelor’s degree in Cybersecurity, Information Technology, or related field (Master’s preferred). - Relevant certifications such as CISSP, CISM, CISA, or CGRC. - Strong communication, leadership, and strategic planning capabilities. Benefits - Supportive of your career and professional development. - An inclusive culture and community minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefit. - A great compensation package and performance bonus opportunities. - Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

Role Description As a Service Delivery Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. In this role, you’ll support and motivate your team to ensure they’re on track to meet client goals. You’ll work to answer associate questions, issues, and customer escalations while ensuring quality customer experience on every call. You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done. You’ll report to the Director. We’re looking for a leader to act as one, encouraging and motivating your team to resolve issues, accomplish goals, and influence their career mobility. During a Typical Day, You’ll: - Improve the key success metrics associated with goals, including: - Customer Satisfaction Score - Service Level Goals - Quality Goals - Coach associates to ensure achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects. - Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team. Qualifications - Minimum 1 year call center or equivalent work experience - Continuously promote a performance-driven culture and always work towards reaching for amazing - Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks - Consistently mentor and inspire others - Customer-focused mindset - Understanding, interpreting, and manipulating data for reporting - An active License Benefits - Knowledgeable, encouraging, supporting, and present leadership - Diverse and community-minded organization - Career growth and lots of learning opportunities for aspiring minds - Competitive compensation, performance bonus opportunities, and benefits

Role Description The Associate WFM Specialist supports the Workforce Management team in ensuring that the contact center consistently meets its service level targets. This role focuses on real-time monitoring, workload distribution, communication of risks, and execution of actions that help maintain smooth 24/7 operations across all programs. - Real-Time Performance Monitoring - Monitor daily operational performance across multiple channels including: - Calls - Chat - Email - Social media - Back-office tasks - Identify early signs of performance issues - Recommend opportunities to improve service levels - Work Distribution Management - Ensure work is assigned efficiently based on demand - Adjust agent skills, assignments, queues, or routing in real time - Balance workload across teams, sites, and programs - Communication of Risks - Notify leaders promptly when service levels are at risk - Collaborate with leadership to correct issues, e.g., adjust schedules, reassign tasks - Provide proactive, clear, and concise updates - Take Action to Meet Goals - Recommend and execute solutions such as: - Schedule adjustments - Workload rebalancing - Support efforts to maintain or improve service levels - Documentation and Reporting - Record operational issues and the actions taken to resolve them - Provide updates during meetings as needed Qualifications - Education - High School diploma or equivalent required - Experience - Minimum 1 year BPO experience required (supported an agent position OR other frontline position/s supporting day-to-day operations/administrative roles) - Working knowledge of MS Excel and other Windows-based programs required - Skills - Core Skills - Analytical thinking – Can understand numbers and trends - Problem-solving – Can identify issues and suggest solutions - Attention to detail – Checks work carefully for errors - Work Style - Can multitask and stay organized - Works well under pressure and meets deadlines - Can work independently and prioritize tasks - Communication - Excellent verbal and written communication skills - Clear written communication - Strong teamwork and collaboration - Can confidently share updates and risks - Adaptability - Comfortable in a fast-paced, changing environment - Willing to learn new tools and processes quickly Benefits - Competitive Salary - HMO and Life Insurance - Paid Time Off - Tuition Reimbursement - Employee Assistance Program - Employee Discount Program - Training and Development Programs (Percepta College) - Employee Rewards Program (Perci Perks)

Title: Content Marketing Specialist Location: United States Job Description: At Percepta, we bring first-class service across each market we support. As a Content Marketing Specialist working remotely, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture What You’ll Be Doing The Content Marketing Specialist acts as a trusted advisor to our Brand & Communications team and a pivotal force in driving impactful marketing/social media strategies. This role creates compelling content—encompassing graphic design, video editing, and copywriting—while fostering strong cross-functional relationships and collaborating on a variety of team initiatives. The Content Marketing Specialist’s contributions will elevate our brand image and thought leadership across multiple formats, including captivating graphics, engaging videos, and dynamic livestreams and podcasts. During a Typical Day, You’ll - Create Engaging Visual Content: Design eye-catching graphics for social media, blogs, and marketing materials that align with Percepta’s brand identity. This includes infographics, promotional materials, and visual assets that enhance storytelling. - Lead End-to-End Video Production: Conceptualize, script, shoot, and edit videos for various platforms, including promotional videos, short-form content (reels, stories, etc.), and thought leadership content. Ensure all video projects meet high standards of quality, creativity, and brand alignment. - Manage Social Media: Oversee Percepta's social media channels, including LinkedIn, Facebook, Instagram, and YouTube, with plans for future expansion to platforms like X (formerly Twitter) and TikTok. Develop and schedule high-quality posts, tailored for each platform, ensuring strong engagement and conversion rates. - Optimize Content for Each Platform: Tailor visual and video content to fit the unique requirements and audiences of each social media platform. This includes ensuring optimal formats, dimensions, and styles to maximize engagement. - Collaborate on Marketing Campaigns: Work closely with cross-functional teams to brainstorm and develop integrated marketing campaigns, ensuring that all content supports overarching goals and messaging. - Lead Video Shoots (in-person/remotely): Organize and coordinate video shoots, including occasional on-location filming. Direct talent, capture high-quality footage and utilize advanced editing techniques to create polished final products. Work with key stakeholders globally to capture the video footage needed. - Analyze Content Performance: Track and report on the performance of visual and video content across platforms. Use insights to refine future content strategies and improve audience engagement. - Champion the Percepta Brand: Showcase our corporate/employer brand and client services through engaging external marketing content. Serve as a subject matter expert for global teams and communicators. - Assist with Overseeing Our Website/Career Site: Contribute through blog content creation, guest blog coordination, landing page development, etc. Implement strong SEO strategies to enhance website traffic and performance. - Create Impactful Materials: Produce employer brand and sales enablement materials such as case studies, infographics, flyers, and one-pagers. - Collaborate with Colleagues: Work with teams around the world to execute cohesive marketing campaigns. Continuously seek innovative ways to improve our marketing strategies for multigenerational audiences, advising senior leaders on trends and strategic shifts. - Stay Updated on Trends: Continuously research and keep abreast of industry trends in graphic design and video production to ensure our content remains fresh, innovative, and relevant. - Implement companywide omnichannel marketing strategies for our public-facing content, adhering to established branding guidelines. What You Bring to the Role ·Bachelor’s degree in communication, Marketing, Digital Media, or a related field. ·Minimum of three years of relevant experience in corporate communications and/or marketing, including content creation, social media management, and web/email marketing. ·Demonstrated experience producing high-quality content in a corporate setting. ·Demonstrated experience leveraging AI-powered tools and automation to enhance content creation workflows, with a strong comfort level adopting emerging technologies in the creative process. ·End-to-end photography/videography experience, from capturing to editing. ·Experience in communication delivery within a large organization (1,000+ employees) is preferred. ·Intermediate to advanced graphic design and video editing skills, particularly with Adobe Creative Cloud applications (Photoshop, Illustrator, Premiere Pro, After Effects) or similar professional applications (e.g. Final Cut Pro, DaVinci Resolve, Motion Array). ·Proficiency in reporting and analyzing metrics across multiple communication channels (social media, web analytics, email). ·Strong coordination skills for omnichannel marketing plans and calendars. ·Strategic and analytical thinking to develop impactful marketing recommendations. ·Exceptional verbal and written communication skills; fluency in English is required. ·Familiarity with graphic and visual layout in MS Office 365 (Word, PowerPoint, SharePoint) and Canva is a plus. What You Can Expect ·Competitive Salary with Incentives ·Health/Dental/Vision/Life Insurance ·Flexible Spending Account (FSA) and Health Savings Account (HSA) ·401(k) ·Vacation/Sick Time and Paid Holidays ·Tuition Reimbursement ·Employee Assistance Program ·Employee Discount Program ·Training and Development Programs (Percepta College) ·Employee Rewards Program (Perci Perks) A Bit More About Your Role ·This role is primarily remote but may require occasional travel to our various locations. - Collaboration with global stakeholders is essential; the role primarily operates during United States business hours (EST). - The ideal candidate should be comfortable in front of the camera, with potential hosting duties for livestreams and video projects. - Percepta provides the equipment for this position. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: - Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. - Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. - Leave it better – We take ownership and leave every process, person, and place better than we found it. - Win together – We succeed as one—celebrating, supporting, and showing up for each other. - Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-remote