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Sales & Service AgentForce Engineer
Location
United States
Posted
5 days ago
Salary
$88.6K - $115.2K / year
Seniority
Mid Level
Job Description
Sales & Service AgentForce Engineer
Cengage Group
Role Description We are seeking a Sales & Service AgentForce Engineer with 3–5 years of hands-on experience across Salesforce ecosystem technologies and applied AI solutions. This role will focus on crafting, implementing, and optimizing intelligent workflows, customer engagement solutions, and automation powered by artificial intelligence within Salesforce environments. The ideal candidate combines strong Salesforce platform expertise with practical experience employing generative AI, predictive analytics, automation, and intelligent integrations to improve business operations and customer outcomes. Key Responsibilities - Design, configure, and maintain Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, and related platforms. - Develop AI-enabled workflows and automation using Salesforce's AI technologies, Agentforce, generative AI tools, and external AI platforms. - Partner with business collaborators to find opportunities for technology-based process optimization and customer experience improvements. - Build and lead integrations between Salesforce and intelligent automation platforms, APIs, and enterprise applications. - Configure and optimize Salesforce Flows, Apex, Lightning components, validation rules, and automation processes. - Support AI use cases including intelligent case routing, predictive insights, content generation, chatbots, and recommendation engines. - Ensure data quality, governance, security, and compliance across Salesforce and AI systems. - Collaborate with multi-functional teams including product, engineering, operations, and analytics teams. - Monitor platform performance and recommend continuous improvements and scalable architecture solutions. - Know the latest emerging AI technologies, Salesforce releases, and industry practices. Qualifications - 3–5 years of professional Salesforce platform experience. - Proven ability working with AI technologies, automation, machine learning applications, or generative AI solutions. - Solid experience with: - Salesforce Administration, Salesforce Flow, Apex, Lightning Experience - SOQL/SOSL, API integrations - Experience with Salesforce Einstein, Agentforce, or AI-powered CRM capabilities. - Familiarity with AI platforms/tools such as OpenAI, Azure AI, AWS AI services, Google Vertex AI, or similar technologies. - Experience integrating AI services into enterprise workflows or CRM platforms. - Strong analytical and problem-solving skills. - Superb communication and collaborator management abilities. Preferred Qualifications - Salesforce certifications such as: - Salesforce Administrator - Platform App Builder - AI Associate - AI Specialist - Experience with: - Prompt engineering - Conversational AI - Data Cloud - MuleSoft - Python or JavaScript - REST APIs - Knowledge of data governance and responsible AI practices. - Experience working in Agile delivery environments. Success Metrics - Increased operational efficiency through automated processes using intelligent systems. - Improved CRM adoption and workflow optimization. - Reduction in manual processes and support resolution times. - Successful deployment and adoption of AI-enabled Salesforce capabilities. Ideal Candidate Profile This role is ideal for someone who: - Understands both CRM architecture and developing artificial intelligence innovations. - Can bridge technical and business conversations effectively. - Is comfortable experimenting with new AI capabilities while maintaining enterprise-grade standards. - Enjoys building scalable intelligent solutions that drive measurable business impact.
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Senior Sales Engineer - Germany
ZscalerWe make it easy to secure your cloud transformation. Get fast, secure, and direct access to apps without appliances.
About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Senior Sales Engineer to join our team. This is a fully remote role based in Germany, reporting to the Sales Engineering Manager in the Solutions Consulting department. You will be a key technical driver in our mission, presenting the Zscaler cloud security platform to prospective customers and translating their goals into enticing, relevant recommendations. You’ll act as a trusted advisor, guiding clients through their transformational journey while delivering technical victories. What you’ll do (Role Expectations) - Present the Zscaler cloud security platform to prospective customers - Set the vision and translate goals into enticing and relevant recommendations - Become the trusted advisor to our clients while aiding their transformational journey - Gather customer technical requirements and promote the value proposition in POV, presentations, and demos Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - 8+ years of experience as a Sales Engineer or Systems Integrator with deep knowledge of enterprise network or cloud security technologies - Proficiency with Value Selling Methodologies combined with proven experience partnering with sales to identify opportunities, build territory plans, and deliver proof of concept engagements - Professional fluency in German and experience producing high-impact presentations and demonstrations What Will Make You Stand Out (Preferred Qualifications) - Experience demonstrating, positioning, or architecting AI-driven threat detection, automated policy generation, or predictive analytics within enterprise cloud security frameworks - Cloud Platform certifications or other relevant credentials such as CISSP or CCNP - Subject matter expertise in SASE, Proxy technology, Cybersecurity, IPS, DLP, CASB, or CNAPP #LI-LS2 #LI-Remote At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Sales Engineer – Electronic Connectors, Precision Stamping
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• Understand customer technical requirements, provide professional interconnect product solutions, and deliver technical presentations and product demos. • Develop new end customers in automotive, medical, telecom and related manufacturing industries, execute full-cycle sales work including customer visits, negotiation and quotation, and achieve annual sales targets. • Handle customer RFQs efficiently, collaborate with internal engineering teams to complete project proposals and follow up project progress. • Maintain stable communication with existing customers, resolve product and service issues timely, and ensure high customer satisfaction. • Update sales pipeline regularly, submit weekly sales reports and accurate sales forecasts, and complete ad-hoc tasks as assigned.
• Pre-sales support for Compliance, Managed Security Sales, and Security consulting opportunity for designated accounts • Engage clients in defining and identifying business requirements relating to Managed Security Solutions, Compliance Solutions, Managed Security Testing, and Vulnerability Management. • Own and positively develop the relationships with key technical decision makers and influencers within target customers • Drive new sales opportunities by proactively engaging with the technical community within target accounts • Scope and clearly translate defined requirements, proposed solutions, and value proposition into Proposals/Statement of Work (SOW). • Present and articulate our value proposition to customers at all levels within the organization both technical and business audience (including C-levels) • Be a trusted advisor who provide sound security advise to customer and help them establish business case, including TCO and ROI justification, and shape requirement • Be the voice-of-customer, channeling constructive feedback from value customer to provide market-driven inputs to our product and services team • Be the solution owner, taking lead and working with cross-functioning team including professional services, product management, sales, and marketing to drive the development of market-driven solution and services, and for marketing events
Solutions Engineer
DynatraceDynatrace is a global application performance management software firm and a former member of Compuware. As an employer, the company is in support of helping it
Solutions Engineer (Remote - FL/GA) Full-time Remote Atlanta United States Sales and Business Development Experienced and Senior Job Id: 5627 Your role at Dynatrace What’s the role? As a Dynatrace Solution Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and all facets of Advanced Observability. Within this exciting role, you will be responsible for executing great demos that demonstrate Dynatrace's unique approach in solving the customer’s pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace’s customers, and completing RFIs & RFPs. You will also work across teams, including Dynatrace’s innovation labs, Dynatrace’s Expert Services consultants, CSMs, and marketing. Remote role with travel to customer sites. Candidates must reside in Florida or Georgia. Qualified candidates located in Nashville, TN or Charlotte, NC will also be considered. To ensure your success as a Solution Engineer at Dynatrace, you need to be an ambitious, confident, and self-motivated individual, with previous SE experience or another technical customer-facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for: - An excellent team player with the ability to work across all disciplines. - Excellent communication and presentation skills, with the ability to communicate technical value into business value. - Previous 5 years of experience with observability or application performance management technologies and techniques. - Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process. - Ability to manage several projects simultaneously, work with several different salespeople, and support other SEs where needed. - Must have a strong desire to grow professionally, adapt to an ever-changing environment, and be coachable. - Must be able to travel up to 30% of the time Responsibilities: - Evangelize Dynatrace’s product offerings during international trade shows and at key customer account meetings to promote new and expanded business. - Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts. - As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs. - Present Dynatrace’s vision to our customers C-suite executives. - Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle. - Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths. - Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace’s market share and meet the market needs. - Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach). - Position might be filled at a higher level based on candidate experience. What will help you succeed Minimum Requirements: - Bachelor’s degree in Computer Science or equivalent education or experience required. - 5 years of experience within the observability space, including Kubernetes and Opentelemetry Preferred Requirements: - Experience with web technologies such as HTML, CSS, and JavaScript. - Experience with programming/scripting side technologies such as Java, .NET, PHP, Go, Node.js and database. - Advance knowledge of Operating Systems (OS), including Windows and Linux. - Experience with DevOps or Site Reliability Engineering practices Knowledge with cloud platforms, including AWS, Azure or GCP. - Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines. - Experience with automation like Ansible, Puppet, Terraform, etc. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and Rewards - The base salary range for this role is $130,000 - $160,000, plus 75/25 OTE. When determining your salary, we consider your experience, skills, education, and work location. - Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. - We also offer medical/dental benefits and a company-matched 401(k) plan for retirement. Equal Employment Opportunity All your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV. Note to Recruiters and Agencies: Thank you for your interest in Dynatrace. Please note that we do not accept unsolicited agency resumes—do not forward them via our website or directly to Dynatrace employees. Dynatrace will not pay fees for unsolicited resumes, and any resumes received this way will be considered the property of Dynatrace. Benefits and work-life perks We offer best-in-class core rewards, including paid time off, financial security benefits, retirement savings plans, and health insurance. Beyond that, you’ll get other benefits and work-life perks designed to make your ride with us even more rewarding. Mental health support Our Employee Assistance Program, powered by Telus Health, offers support for you and your family members. Wellness Days Four company-designated extra paid days off for you to recharge batteries. Flexibility Our hybrid working model and flexible working hours offer you the flexibility you need. Employee Stock Purchase Plan Purchase company stock (NYSE:DT) at a discounted price and become a shareholder. Learn & develop Company-wide learning perks, designated team's learning days, and more. Volunteering day A day of paid volunteer time to support a community or cause you care about. Regular team events We host Global Culture Parties, Family & Friends at Work Day, Global Breakfasts, Green Weeks, Pride Month, and beyond! International vibe Most of our offices and teams are proudly multicultural. English is our shared language, but we embrace and learn from each other's cultures. Rewards vary depending on your employment type. Some benefits and perks also differ by location — explore your city to see what’s available there. About Dynatrace Dynatrace (NYSE: DT) is the leading AI-powered observability and security platform. We're advancing observability for today's digital businesses, helping transform modern digital ecosystems' complexity into powerful business assets. Our AI-driven insights cut through the noise, allowing customers to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Dynatrace offers simplicity, clarity, and reliability at scale to ensure teams can make informed decisions, minimize downtime, and drive their business forward with confidence.




