Role Description As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console: - Building contact flows and AI agents - Writing Lambda functions and CDK stacks - Developing React-based agent and admin tooling - Debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions You work within architectures set by practice leads, and you’re expected to pressure-test them, propose better patterns, and own the implementation quality of your workstream from first commit through production cutover. This role blends deep Amazon Connect platform engineering, generative AI development on Bedrock and Claude, and full-stack serverless work, with regular direct interaction with customer engineering teams. Qualifications - 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale - Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack - Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling - Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis) - Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns - Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack - Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers Requirements - Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family) - Engineer prompts and tool-calling integrations at production scale - Implement barge-in handling, fallback, and error-recovery behavior for voice AI - Optimize inference cost and latency hands-on - Diagnose AI agent performance using observability tooling - Build conversational experiences where intent-based NLU is the right fit - Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing - Implement Amazon Connect Cases and Tasks solutions - Configure and operationalize Contact Lens for real-time sentiment - Implement proficiency-based and attribute-driven routing - Build out the Amazon Connect analytics data lake and QuickSight dashboards - Support legacy platform migrations - Build custom Agent Workspace experiences - Build serverless, event-driven backends - Treat accessibility as a first-class requirement - Author infrastructure as code with AWS CDK - Build and maintain CI/CD pipelines and automated test suites - Follow phased rollout patterns for production contact centers - Instrument monitoring and alerting - Apply security and compliance baselines in everything you ship - Work directly with customer engineering teams - Contribute to architecture decisions within your workstream - Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers - Contribute reusable assets back to the practice - Support pre-sales when needed Benefits - 100% remote work - Medical Insurance for you and eligible dependents - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture

Role Description The Full-Stack Engineer partners with a cross-functional team to build out new cloud application features and optimize and improve existing features. You will build and evolve AssetWatch’s industrial IoT SaaS platform using Node JS, React, TypeScript, AWS serverless technologies, event-driven services, Infrastructure as Code, and AI-assisted development across frontend, backend, and APIs. Qualifications - Demonstrated experience delivering React web applications integrated with databases (MySQL, SQL Server). - Strong professional experience building production applications in TypeScript and React. - Experience working with Infrastructure as Code (Terraform, CloudFormation, or similar). - Experience building cloud-native applications on AWS (API Gateway, Lambda, ECS, CloudWatch, Datadog). - Practical understanding of secure software development, including authorization, secrets management, least-privilege access, dependency risk, secure cloud development, and responsible handling of AI-assisted code. - Hands-on experience using agentic, AI-assisted development tools with sound judgment about when and how to direct them. - Experience with browser compatibility, mobile-friendly standards, WCAG accessibility standards, and applicable EU accessibility compliance requirements. - Familiarity with issue tracking and source control such as Jira/GitHub. - Experience improving application performance, reliability, scalability, and cloud cost efficiency. - Experience with Python, UX, and additional AWS tools is a nice bonus. Requirements - Work autonomously with minimal supervision. - Comfortable with ambiguity, prioritization, and managing time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Strong collaborator who can build trust and contribute to the success of the team. - Must embrace a culture of growth and accountability. - Ethical behavior, act fairly, and take responsibility for accomplishing work goals. - Communicate clearly and respectfully, conduct yourself in a manner that reflects our values and commitment to our customers, partners, and colleagues. - Demonstrate leadership by seeking to understand customer needs, taking ownership of challenges, and driving thoughtful, customer-focused solutions. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO. Company Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – to build the future of predictive maintenance.

Role Description Avery Dennison is seeking a Divisional Manufacturing Automation Engineer to join our North America Materials Group (MG-NA). In this remote-based role, you will act as a Senior-Level Specialist, serving as a recognized expert and best-practice resource for automation within and outside your discipline. You will lead and shape the vision for automation across our expansive manufacturing network, including major sites in Ohio, Indiana, and Georgia, and finishing centers nationwide. As a key member of the MG-NA Process Technology team reporting to the Technical Director, you will provide imaginative and practicable technical solutions to a wide range of difficult problems. Your mission is to identify and implement automation opportunities across receiving, storage, material handling, coating, finishing, and shipping. Key Responsibilities: - Strategic Vision: Develop and execute a five-year strategic automation roadmap to outline long-term investment opportunities. - Technical Leadership: Define the technical scope for MG-NA automation projects, including AGVs, robotics, and cobots. - Project Management: Lead and coordinate complex, long-term engineering projects from inception to completion within budgetary and scheduling guidelines. - Collaboration & Coaching: Act as a technical mentor, providing guidance and coaching to site-level technical teams on automation solutions. - Global Benchmarking: Partner with international regions to benchmark and transfer best-in-class Avery Dennison automation solutions worldwide. - Expert Consultation: Represent the organization as the prime technical contact on major contracts and projects, interacting with senior external personnel and internal leadership. Core Competencies: - Demonstrate Self-Leadership by displaying agility in changing circumstances, championing collaboration across functional teams, and delivering high-quality results despite obstacles. Qualifications - Education: Bachelor of Science degree in Engineering, Engineering Technology, or a related scientific field is required. - Experience: Minimum of 6+ years of engineering, research, or scientific experience with a Bachelor’s degree (or 4+ years with a Master’s degree). - Technical Expertise: Strong background in industrial electrical, pneumatic, and hydraulic systems; must be able to complete difficult technical assignments without immediate supervision. - Systems & Design: Proficiency in AutoCAD to develop and update complex drawings (P&IDs, PFDs). Experience with MS Project or Smartsheet for project tracking. - Methodology: Working knowledge of Six Sigma and ELS (Avery Dennison's Enterprise Lean Sigma) principles preferred. - Operations Knowledge: Experience with high-volume manufacturing processes and capital equipment purchasing. - Communication: Strong verbal and written skills; ability to interface effectively with cross-functional groups to define and execute requirements. - Travel: Ability to travel up to 25% of the time, both domestic and international, based on business needs. Benefits - Health & wellness benefits starting on day 1 of employment - Paid parental leave - 401K eligibility - Tuition reimbursement - Employee Assistance Program eligibility / Health Advocate - Paid vacation and paid holidays

• Engage with clients to conduct thorough needs analysis for audiovisual projects. • Manage the drafting process for projects, coordinating efforts with multiple drafters and client representatives. • Collaborate with experienced Engineers and Senior AV Engineers for project review and feedback. • Utilize computer-aided design/drafting (CAD) equipment and software to develop AV system designs. • Create and revise drawings, including AV architectural requirements and signal flow diagrams. • Review and understand project scope of work and bill of materials to accompany AutoCAD drawings. • Conduct final checks of project deliverables, ensuring accuracy and completeness. • Collaborate with the project team on various AV projects. • Assist in maintaining and nurturing meaningful relationships with vendor partners.