Caylent

Role Description We are looking for a sharp, analytical, and collaborative candidate to join our Service Delivery Operations team as an Operations Analyst. In this role, you will support end-to-end operational workflows—including project setup, staffing coordination, forecasting, and data analysis—while ensuring adherence to delivery processes and standards. The ideal candidate is highly organized, proactive, and comfortable partnering with cross-functional leaders to drive operational accuracy and project success. This is an excellent opportunity for someone looking to grow professionally in a fast-paced, data-driven, and team-oriented environment. Your Assignment - Identify, document, and execute process improvements to enhance the efficiency and effectiveness of resource management, operational workflows, and cross-functional coordination. - Prepare and maintain detailed staffing and operational reports, including utilization, availability, productivity, forecasting, pipeline needs, trend analysis, and hiring recommendations. - Partner with department heads, Practice Directors, and project teams on resource planning, reporting, staffing recommendations, and tooling support to ensure clarity on engagement status and delivery capacity. - Perform end-to-end operational tasks across the project lifecycle, including Sales-to-Delivery handoff coordination, resource planning and assignments, project setup in Certinia PSA, project closeout, time-tracking oversight, and account/engagement data updates. - Monitor adherence to delivery processes and frameworks, ensuring accurate time-tracking, status reporting, and compliance with project standards; provide reporting and insights to leadership. - Retrieve, analyze, and update data used for standardized performance metrics, forecasting, and ongoing service-delivery operations, ensuring reliable insights that support decision-making. - Own weekly and monthly reporting cadences related to capacity, staffing and forecasting, proactively staffing risks and trends to leadership. Qualifications - Bachelor's degree in Business Administration, Human Resources or a related field - At least 3-5 years of work experience in business operations or resource management, staffing or related role - Excellent organizational and analytical skills to ensure data accuracy and compliance - Strong communication skills with the ability to work with staff and leadership across functional-departments to complete tasks - Experience with Certinia PSA and Salesforce to manage staffing requests, sales data, revenue forecasting, timecard processing, and operational reporting - Strong analytical skills with knowledge of utilization metrics, capacity calculations, forecasting, and the ability to take action based on trends and insights - Comfortable with reporting tools such as Power BI and adaptable to new technologies/software for reporting and analytics Preferred Qualifications - Ability to develop templates and standards around project setup and engagement compliance - Familiarity with Google Sheets and/or Excel advanced functionality - Knowledge of project delivery workflows, resource planning tools, and operational project lifecycle processes - Knowledge of using GenAI tools to analyze operational data, generate insights, and support data-driven decision-making Benefits - 100% remote work - Flexible Time Off - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture

Role Description We are seeking an exceptional Senior Software Engineer to join our growing Cloud Native Applications team. The right candidate is someone who has deep expertise in application design and is passionate about working with our customers, partners, and colleagues to drive innovation forward. Your mission will be to work alongside Caylent’s Engineers, Architects, Sales, and Project Managers to deliver AWS solutions across our diverse and forward-thinking customer base. You’ll work with the latest technologies and support customers looking to bring cutting-edge ideas to market. Your Assignment - Collaborate with Architects and Engineering Managers to deliver high-quality technical solutions. - Understand client requirements to build solutions defined in project backlogs. - Participate in Agile ceremonies such as daily standups, sprint planning, retrospectives, and demos. - Write production ready, well-tested, and documented code across cloud environments. - Contribute to building infrastructure, data pipelines, or application components depending on project needs. - Troubleshoot and resolve technical issues in development, staging, etc. - Participate in code reviews and knowledge sharing within your team. - Demonstrate Caylent’s values by staying curious, being an exceptional partner, and continuously learning. Qualifications - Committed to delivering exceptional client experiences, professionally responding to customer inquiries, clearly communicating project status, and providing valuable solutions aligned to client needs. - Demonstrates strong collaboration with internal teams, proactively aligning on priorities, responding to clients, and addressing client feedback. - Effectively communicates technical information clearly and actively listens to clients and team members to confirm understanding and prevent miscommunication. - Deep expertise with AWS cloud services. - Strong experience writing, reviewing, and deploying code using Python and/or Java. - Technical background in application development and modern architecture. - Experience managing customer engagements and contributing to project delivery. - Desire to integrate innovative technologies into development workflow. - Familiarity with Generative AI technologies. - Proficient in building and maintaining CI/CD pipelines and cloud automation. - Experience working in client-facing roles within consulting or professional services. Requirements - Experience working in a client-facing environment. - Experience working in consulting or professional services. - Experience with testing and automation. - Experience with UI/UX. - Experience building and maintaining CI/CD pipelines. - Bachelor's or Master's degree in Information Technology or related field. Benefits - 100% remote work. - Generous holidays and flexible PTO. - Competitive phantom equity. - Paid for exams and certifications. - Peer bonus awards. - State of the art laptop and tools. - Equipment & Office Stipend. - Individual professional development plan. - Annual stipend for Learning and Development. - Work with an amazing worldwide team and in an incredible corporate culture. - This role may require up to 25% travel, depending on business needs.

Role Description We are seeking a Customer Solutions Architect specializing in Amazon Connect to partner with our sales team and enterprise clients. The right candidate combines deep Amazon Connect expertise with broad AWS knowledge and a proven ability to establish themselves as a trusted advisor. You are passionate about transforming how businesses connect with their customers and love working backwards from real business challenges to design innovative, scalable CX solutions. What You’ll Do - Client Engagement and Pre-Sales - Provide technical thought leadership and serve as a trusted advisor to customer executives, helping shape CX transformation strategies and long-term technology roadmaps. - Lead deep dive architecture and design sessions focused on Amazon Connect and modern customer experience solutions. - Author proposals, solution designs, and statements of work that accurately capture customer requirements, technical constraints, assumptions, and delivery approach to ensure successful project outcomes. - Conduct technical discovery workshops to understand client business challenges and translate them into actionable technical solutions. - Develop proof-of-concepts and prototypes to demonstrate the value of Amazon Connect features and capabilities. - Serve as a subject matter expert and trusted advisor on Amazon Connect throughout the sales cycle. - Solution Design and Architecture - Design and architect comprehensive customer experience solutions leveraging AWS services, with a focus on Amazon Connect and generative AI integration. - Create detailed technical specifications and architecture documents aligned with client requirements and AWS Well-Architected best practices. - Integrate AI and machine learning capabilities (Amazon Lex, Amazon Bedrock, generative AI) into contact center solutions to enhance customer interactions. - Ensure solutions meet compliance and security requirements in regulated industries such as healthcare, finance, and government. - Evangelism and Thought Leadership - Educate clients and internal teams on Amazon Connect capabilities, AWS CX best practices, and emerging AI and ML technologies. - Contribute to blogs, white papers, webinars, and presentations that showcase Caylent's CX expertise. - Stay current with AWS service updates, the Amazon Connect roadmap, and industry trends in contact center technology. Qualifications - Deep expertise in Amazon Connect and AWS services. - Proven ability to establish trust with clients as a technical advisor. - Experience in designing customer experience solutions. - Strong communication and presentation skills. Requirements - Experience in customer engagement and pre-sales activities. - Ability to lead architecture and design sessions. - Knowledge of compliance and security requirements in regulated industries. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - State of the art laptop and tools. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Generous and flexible PTO. - 10 Paid Holidays.

Role Description - Communicate via cold calls/emails/social media/in-person meetings with SME prospects. - Design, build, and test new outreach and nurture campaigns. - Coordinate closely with content, marketing, and lead generation providers. - Drive revenue by winning new services business and/or expand existing engagements. - Attend cloud workshops and training to boost specific skills and possible certifications around cloud, Kubernetes, and DevOps. - Engage with AWS, and other partners at the tactical and strategic level. Qualifications - 3+ years of B2B sales experience selling managed cloud services and/or DevOps consulting. - Experience selling AWS, and related services is highly desired. - Great verbal communication and presentation skills. - Craft proposals, SOWs, negotiate contracts, deliverables and price. - Enthusiasm to work in a startup environment and ability to be cross-functional. - Possess natural curiosity and excitement to learn new technology, sell and succeed as an individual and as a team. - Proven track record of sourcing and closing $250K+ ARR deals successfully. - Ability to travel 10-25% of the time. - Technical Background in DevOps or Cloud is preferred. - Bachelor’s Degree is preferred. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off, following a 90-day probationary period. - 10 Paid Holidays. - The On Target Earnings (OTE) for this position is $75,000 - $80,000.

Role Description - Communicate via cold calls/emails/social media/in-person meetings with SMB prospects. - Manage and nurture relationships with Clients and AWS. - Design, build, and test new outreach and nurture campaigns. - Drive net new customer acquisition and scale existing client base. - Coordinate closely with content, marketing, and lead generation providers. - Drive revenue by winning new services business and/or expanding existing engagements. - Attend cloud workshops and training to boost specific skills and possible certifications around cloud, Kubernetes, and DevOps. - Engage with AWS and other partners at the tactical and strategic level. Qualifications - 5+ years of B2B sales experience selling complex cloud solutions and/or DevOps consulting. - Experience selling AWS and related services is required. - Great verbal communication and presentation skills. - Assist with crafting proposals, SOWs, negotiating contracts, deliverables, and pricing. - Enthusiasm to work in a startup environment and ability to be cross-functional. - Possess natural curiosity and excitement to learn new technology, sell, and succeed as an individual and as a team. - Proven track record of sourcing and closing $500K+ ARR deals successfully. - Ability to travel 10-25% of the time. - Technical background in DevOps or Cloud is preferred. - Bachelor’s Degree is preferred. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off. - 10 Paid Holidays.

Role Description We are seeking an AWS Alliance Manager to support our growing alliances organization. This role is a deliberate blend of strategy and operations. You will provide strategic guidance to Caylent’s sales teams on how to navigate and apply AWS programs to win and grow deals, and you will own the operational and data work that keeps those programs running cleanly. You will partner closely with the broader sales and marketing teams, and bring a blend of strategy and operations that can flex to your strengths and the needs of the business as Caylent continues to grow. - Serve as the strategic AWS advisor to Caylent’s sales teams, helping sellers identify the right AWS programs for each deal and apply leverage to move opportunities across the finish line. - Translate complex, frequently changing AWS funding and partner programs into clear, digestible guidance and playbooks that sales and delivery teams can act on quickly. - Own the operational and data side of key programs (for example, MAP Large tracking) where Alliances has visibility, making sure the nuance and details are handled correctly and nothing slips. - Build and maintain trackers, reporting, and AI-driven automations that scale guidance and program oversight across multiple growing teams. - Strengthen relationships with the AWS field, specialty, and program teams. - Support account mapping, pipeline development, and co-sell motions across the customer segments you cover. - Maintain deep, current knowledge of the AWS ecosystem, funding programs, and partner mechanics. - Partner with Caylent Marketing and the broader Alliances team on joint initiatives where relevant. - Be able to work across AWS teams, Caylent teams, and engage effectively with customers as needed to support sales and marketing efforts. Qualifications - 2-4 years of experience in AWS alliances or partnerships. - Strong working knowledge of AWS funding and partner programs and how sellers navigate them. - A demonstrated blend of strategic thinking and operational and data rigor. - Excellent written and verbal communication, including the ability to distill complexity for different audiences. - Bachelor’s degree. Preferred Qualifications - Experience building or using automations and AI tools to streamline workflows. - Experience across a range of customer segments and sales motions. - AWS Certifications. - Experience in consulting or professional services. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off. - 10 Paid Holidays. Salary Information The base salary range for this position is $114,000 - $142,000 CAD. If you are hired at Caylent, your base salary is determined on factors such as skills, experience, geographic location, and other market conditions. While it's not typical for offers to be made at the top of the range, please keep in mind that the base salary range is only one component of your overall compensation. Additionally, you are eligible for the benefits, bonuses, and incentives as listed above in the job description! Company Description Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.

Role Description This is an opportunity to join a fast-paced team at a company that’s redefining the cloud consulting landscape. You will play a critical role in driving world-class event programs and field marketing initiatives that build brand awareness, generate demand, and enable sales success. To be successful in this role, you will need to demonstrate: - Strong project management skills - Attention to detail - Ability to manage budgets effectively - Drive alignment and accountability among all stakeholders You should be comfortable taking ownership of events end-to-end, from planning through execution, while communicating proactively with internal teams, partners, and vendors. Your Assignment: - Plan and execute Caylent's event marketing activities including conferences, partner events, trade shows, customer roundtables, and executive dinners, managing an average of 12 to 20 events at any given time. - Manage events autonomously from end-to-end: scoping, budgeting, vendor negotiation, onsite logistics, and post-event reporting. - Oversee budgets with discipline, proactively communicating overages or funding requests before they occur. - Serve as the main point of contact for Sales and Partners (event co-sponsors or stakeholders) to ensure alignment, clear communication, and on-track execution of event deliverables. - Negotiate with vendors and partners to secure favorable terms, services, and event experiences. - Hold Sales accountable to event expectations and ensure teams operate within approved budgets. - Collaborate cross-functionally with Marketing, Alliances, and Operations teams on campaign tracking, collateral, and event reporting. - Design registration pages and event communications, and coordinate social promotion campaigns. - Support Caylent’s gifting and campaign operations platforms. Qualifications - Bachelor’s in Marketing, Communications, Business Administration, or relevant field preferred - 2+ years of B2B event or field marketing experience (within the technology industry is preferred) - Proven ability to project manage multiple events simultaneously with minimal oversight - Strong bias for action: ability to anticipate needs, problem-solve, and operate with urgency in a fast-paced, dynamic environment - Immaculate attention to detail, organizational skills, and accountability - Experience managing and reporting on budgets - Excellent communication skills with the ability to influence and collaborate with Sales, partners, and vendors - Proficiency in Salesforce, HubSpot, and Canva preferred - Negotiation skills and experience managing third-party vendors - Ability to travel up to 30% Benefits - Medical Insurance for you and eligible dependents - 401k plan with company match up to 4% and immediate vesting - Competitive phantom equity - Company issued laptop - Dental and Vision insurance - Term Disability Insurance - Term Life Insurance - Flexible Spending Account - Equipment & Office Stipend - Annual stipend for Learning and Development - Unlimited Paid Time Off - 10 Paid Holidays - This role may require up to 25% travel, depending on business needs. Company Description Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.

Role Description We are seeking an AWS Alliance Manager to support our growing alliances organization. This role is a deliberate blend of strategy and operations. You will provide strategic guidance to Caylent’s sales teams on how to navigate and apply AWS programs to win and grow deals, and you will own the operational and data work that keeps those programs running cleanly. You will partner closely with the broader sales and marketing teams, and bring a blend of strategy and operations that can flex to your strengths and the needs of the business as Caylent continues to grow. - Serve as the strategic AWS advisor to Caylent’s sales teams, helping sellers identify the right AWS programs for each deal and apply leverage to move opportunities across the finish line. - Translate complex, frequently changing AWS funding and partner programs into clear, digestible guidance and playbooks that sales and delivery teams can act on quickly. - Own the operational and data side of key programs (for example, MAP Large tracking) where Alliances has visibility, making sure the nuance and details are handled correctly and nothing slips. - Build and maintain trackers, reporting, and AI-driven automations that scale guidance and program oversight across multiple growing teams. - Strengthen relationships with the AWS field, specialty, and program teams. - Support account mapping, pipeline development, and co-sell motions across the customer segments you cover. - Maintain deep, current knowledge of the AWS ecosystem, funding programs, and partner mechanics. - Partner with Caylent Marketing and the broader Alliances team on joint initiatives where relevant. - Be able to work across AWS teams, Caylent teams, and engage effectively with customers as needed to support sales and marketing efforts. Qualifications - 2-4 years of experience in AWS alliances or partnerships. - Strong working knowledge of AWS funding and partner programs and how sellers navigate them. - A demonstrated blend of strategic thinking and operational and data rigor. - Excellent written and verbal communication, including the ability to distill complexity for different audiences. - Bachelor’s degree. Preferred Qualifications - Experience building or using automations and AI tools to streamline workflows. - Experience across a range of customer segments and sales motions. - AWS Certifications. - Experience in consulting or professional services. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off. - 10 Paid Holidays.

Role Description - Communicate via cold calls/emails/social media/in-person meetings with SME prospects. - Manage and nurture relationships with AWS and Clients. - Drive net new customer acquisition and scale existing client base. - Design, build, and test new outreach and nurture campaigns. - Coordinate closely with content, marketing, and lead generation providers. - Drive revenue by winning new services business and/or expand existing engagements. - Attend cloud workshops and training to boost specific skills and possible certifications around cloud, Kubernetes, and DevOps. - Engage with AWS, and other partners at the tactical and strategic level. Qualifications - 5+ years of B2B sales experience selling managed cloud services and/or DevOps consulting. - Experience selling AWS, and related services is highly desired. - Great verbal communication and presentation skills. - Assist with creating proposals & SOWs. - Negotiate contracts, deliverables and price. - Enthusiasm to work in a startup environment and ability to be cross-functional. - Possess natural curiosity and excitement to learn new technology, sell and succeed as an individual and as a team. - Proven track record of sourcing and closing $250K+ ARR deals successfully. - Ability to travel 10-25% of the time. - Technical Background in DevOps or Cloud is preferred. - Bachelor’s Degree is preferred. Benefits - Medical Insurance for you and eligible dependents. - 401k plan with company match up to 4% and immediate vesting. - Competitive phantom equity. - Company issued laptop. - Dental and Vision insurance. - Term Disability Insurance. - Term Life Insurance. - Flexible Spending Account. - Equipment & Office Stipend. - Annual stipend for Learning and Development. - Unlimited Paid Time Off. - 10 Paid Holidays.

Role Description We are seeking a seasoned people and transformation leader to manage and scale our Transformation Architect (TA) team within our Focus and Enterprise Customer Portfolios. This leader will be responsible for quality execution and account impact, as well as driving organizational change—both for our customers and internally—as we evolve how cloud transformation is sold, delivered, and sustained at scale. As Manager of Transformation Architecture, you will lead senior architects that scope and embed with our most strategic enterprise customers, shaping how executives adopt AWS as a platform for business transformation. You will operate at the intersection of strategy, execution, talent development, and change management, ensuring our customers realize measurable outcomes and our teams consistently deliver at the highest enterprise standard. You will partner closely with Sales, Delivery, and executive leadership to institutionalize new ways of working, influence account strategy, and elevate our role as a trusted AWS Premier Partner for the most complex, high-impact transformations. Your Assignment - Lead & Scale Transformation Architecture: Lead, coach, and develop a team of senior Transformation Architects embedded in strategic and enterprise accounts. - Drive Organizational Change (Internal): Drive internal change by evolving how sales, architecture, and delivery collaborate—breaking down silos between pursuit and execution. - Evangelize Best Practices: Contribute to internal playbooks, repeatable patterns, and technical thought leadership that scales across the organization. - Serve as a Trusted Advisor: Engage directly on strategic opportunities and partner with C-suite and senior technical stakeholders to align AWS-based solutions to their business goals and transformation initiatives. - Win Complex Pursuits: Partner with sales leadership to win high-stakes, multi-phase projects - owning the technical narrative for executive decision-makers. - Advance Account Growth: Work closely with CTOs, delivery teams, and AWS field partners to identify future-phase opportunities and expand account value. Qualifications - 10+ years of architecting, building, and operating solutions on AWS. - 10+ years in infrastructure, applications, databases, and/or networking architecture. - 10+ years in consulting or equivalent roles driving complex technical solutions for enterprise customers. - Strong ability to lead others through change. - Proven ability to align technical solutions with business strategy and communicate the “why” as clearly as the “how.” - Quick learner who can rapidly understand a client’s domain, workflows, data, organizational dynamics, and constraints. - Strong consulting mindset: able to diagnose, scope, and structure solutions to ambiguous problems. - Exceptional communicator - able to shift seamlessly between technical deep dives with SMEs and strategic conversations with executives. - Deep understanding of cloud-native patterns and AWS Well-Architected Framework best practices. - AWS Solutions Architect – Professional (required), AWS DevOps Professional and one or more AWS Specialty certifications (preferred). - Willingness to travel up to 25%. Preferred Qualifications - Deep domain expertise in Application Development, Data, AI, and/or DevOps. - Industry vertical expertise (e.g. FinTech, HealthCare, Oil & Gas). - Experience designing highly-available, fault-tolerant architectures. - Familiarity with compliance frameworks and requirements (e.g. SOC2, HIPAA, GDPR). - Previous experience in pre-sales or equivalent company-internal strategic roadmap influence. Compensation - Base Salary Range: The expected base salary range for this position is $201,000 - $299,000 CAD per year, commensurate with experience and qualifications. - Additional Compensation Components: In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance. Company Description Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full range of AWS services including workload migrations and modernization, cloud native application development, DevOps, data engineering, security and compliance, and everything in between. At Caylent, our people always come first. We are a global company and operate fully remote with employees in Canada, the United States, and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity.