• Collaborate with internal stakeholders across operations, marketing, legal, cybersecurity, data governance and privacy teams to implement privacy best practices in projects and decisions, and ensure solutions include necessary privacy components. • Serve as a subject matter expert on privacy engineering and communicate privacy solutions to non-technical stakeholders. • Develop privacy controls and features, including policies and standard, as required by privacy laws and regulations. • Manage multiple privacy projects simultaneously with urgency. • Conduct operational deep dives on privacy-related processes and systems autonomously and engineer scalable solutions.

Role Description This position is responsible for the deployment, configuration, and support of ERP integrations between Illumia's Payments software and client systems. This role owns assigned implementation projects end-to-end, managing configuration, testing, and client coordination while working within established integration patterns and frameworks. This is an entry-level role designed to build technical depth and delivery experience, with a clear path to grow into a fully independent Integration Engineer. Key Responsibilities and Duties - Own assigned integration projects from implementation through go-live, including configuration, testing, and client coordination. - Install, configure, and maintain ERP interface software connecting Payments solutions to client systems across supported platforms (e.g., Ellucian, PeopleSoft, Workday, Oracle). - Design and implement standard integration configurations and electronic billing templates. - Perform troubleshooting and debugging of integrations and client configurations across established ERP platforms and implementation patterns. - Conduct user acceptance testing (UAT) for integrations, enhancements, and fixes. - Collaborate with internal teams and external partners to support implementation and ensure successful project delivery. - Actively participate in project calls, technical reviews, and client discussions to support delivery activities. - Contribute to documentation for integration processes, configurations, and best practices. - Build and apply strong working knowledge of the Payments product suite and integration frameworks. Qualifications - Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). - Ability to work directly with clients in a professional, service-oriented environment. - Strong organizational skills with the ability to manage multiple projects and timelines. - Foundational experience or exposure to SQL (Oracle or Microsoft SQL Server). - Basic understanding of web technologies and standards (REST/SOAP, XML, XSL, HTML). - Strong problem-solving skills and attention to detail. - Excellent written and verbal communication skills. Preferred Qualifications - Experience working with ERP systems (Ellucian, PeopleSoft, Oracle). - Exposure to system integrations or implementation work. - Experience in a client-facing or professional services environment. - Familiarity with higher education or payments technology. Requirements - 25% travel as needed – Further advancement will require travel up to 50%. Competencies and Behaviors - Humble: Shares knowledge, collaborates effectively, and contributes to team success. - Hungry: Demonstrates initiative, curiosity, and a drive to learn and improve. - Smart: Builds strong working relationships and communicates effectively across teams and clients. Benefits - Flexible time off to include paid holidays and volunteer time. - Robust health, dental, and vision insurance plans on your first day of employment. - Employer-paid life insurance/AD&D/short-term and long-term disability insurance. - Comprehensive employee assistance program (EAP). - Flexible spending account (FSA) or health savings account (HSA). - Matched 401(k). - Employee stock purchase plan. Essential Functions of the Job The duties and responsibilities described in this job description are intended to represent the essential functions of the position as defined under applicable federal, state, and local labor laws, including the Americans with Disabilities Act (ADA). These functions are the fundamental job duties required for successful performance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless such accommodations impose an undue hardship on the organization.

Role Description As a Senior CXE Engineer, you are a hands-on builder on enterprise contact center transformations. You will spend the majority of your time in code and in the AWS console: - Building contact flows and AI agents - Writing Lambda functions and CDK stacks - Developing React-based agent and admin tooling - Debugging production issues on systems that serve tens of thousands of agents and millions of customer interactions You work within architectures set by practice leads, and you’re expected to pressure-test them, propose better patterns, and own the implementation quality of your workstream from first commit through production cutover. This role blends deep Amazon Connect platform engineering, generative AI development on Bedrock and Claude, and full-stack serverless work, with regular direct interaction with customer engineering teams. Qualifications - 7+ years of hands-on software engineering experience, including 2+ years building on Amazon Connect or comparable CCaaS platforms at enterprise scale - Strong, current Amazon Connect skills: contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and the Connect data/analytics stack - Hands-on experience with conversational and generative AI, Amazon Lex plus LLM-based development (Amazon Bedrock, Q in Connect, or equivalent), including prompt engineering and tool calling - Strong TypeScript/Node.js and Python; production React experience; solid AWS serverless engineering (Lambda, EventBridge, API Gateway, DynamoDB, Step Functions, Kinesis) - Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployment patterns - Experience shipping and supporting production systems, testing discipline, observability instrumentation, and incident debugging across the full stack - Clear communication with customer-facing composure, able to demo your work, explain trade-offs, and run working sessions with client engineers Requirements - Build AI-native self-service using Amazon Connect AI agents, Amazon Q in Connect, and Amazon Bedrock (Claude model family) - Engineer prompts and tool-calling integrations at production scale - Implement barge-in handling, fallback, and error-recovery behavior for voice AI - Optimize inference cost and latency hands-on - Diagnose AI agent performance using observability tooling - Build conversational experiences where intent-based NLU is the right fit - Build contact flows that integrate AI agents, Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing - Implement Amazon Connect Cases and Tasks solutions - Configure and operationalize Contact Lens for real-time sentiment - Implement proficiency-based and attribute-driven routing - Build out the Amazon Connect analytics data lake and QuickSight dashboards - Support legacy platform migrations - Build custom Agent Workspace experiences - Build serverless, event-driven backends - Treat accessibility as a first-class requirement - Author infrastructure as code with AWS CDK - Build and maintain CI/CD pipelines and automated test suites - Follow phased rollout patterns for production contact centers - Instrument monitoring and alerting - Apply security and compliance baselines in everything you ship - Work directly with customer engineering teams - Contribute to architecture decisions within your workstream - Perform code reviews, uphold engineering standards, and mentor junior and mid-level CX engineers - Contribute reusable assets back to the practice - Support pre-sales when needed Benefits - 100% remote work - Medical Insurance for you and eligible dependents - Generous holidays and flexible PTO - Competitive phantom equity - Paid for exams and certifications - Peer bonus awards - State of the art laptop and tools - Equipment & Office Stipend - Individual professional development plan - Annual stipend for Learning and Development - Work with an amazing worldwide team and in an incredible corporate culture

Role Description The Full-Stack Engineer partners with a cross-functional team to build out new cloud application features and optimize and improve existing features. You will build and evolve AssetWatch’s industrial IoT SaaS platform using Node JS, React, TypeScript, AWS serverless technologies, event-driven services, Infrastructure as Code, and AI-assisted development across frontend, backend, and APIs. Qualifications - Demonstrated experience delivering React web applications integrated with databases (MySQL, SQL Server). - Strong professional experience building production applications in TypeScript and React. - Experience working with Infrastructure as Code (Terraform, CloudFormation, or similar). - Experience building cloud-native applications on AWS (API Gateway, Lambda, ECS, CloudWatch, Datadog). - Practical understanding of secure software development, including authorization, secrets management, least-privilege access, dependency risk, secure cloud development, and responsible handling of AI-assisted code. - Hands-on experience using agentic, AI-assisted development tools with sound judgment about when and how to direct them. - Experience with browser compatibility, mobile-friendly standards, WCAG accessibility standards, and applicable EU accessibility compliance requirements. - Familiarity with issue tracking and source control such as Jira/GitHub. - Experience improving application performance, reliability, scalability, and cloud cost efficiency. - Experience with Python, UX, and additional AWS tools is a nice bonus. Requirements - Work autonomously with minimal supervision. - Comfortable with ambiguity, prioritization, and managing time effectively. - Exceptional organizational skills; be results-oriented with a bias for action. - Strong collaborator who can build trust and contribute to the success of the team. - Must embrace a culture of growth and accountability. - Ethical behavior, act fairly, and take responsibility for accomplishing work goals. - Communicate clearly and respectfully, conduct yourself in a manner that reflects our values and commitment to our customers, partners, and colleagues. - Demonstrate leadership by seeking to understand customer needs, taking ownership of challenges, and driving thoughtful, customer-focused solutions. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO. Company Description AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – to build the future of predictive maintenance.