GM Financial

• Responsible for managing a portfolio of states and the managers who run them. • Direct P&L ownership of one or more complex states and may be responsible for launching a new state. • Provides expert-level product and regulatory knowledge, coaches managers on market knowledge, product judgment, and filing approach. • Tackle cross-functional, multi-state problems with high ambiguity. • Anticipate downstream impacts and resolve issues that require coordination across business units. • Set direction and ensures consistency in product strategy across states. • Influence prioritization of state and countrywide insurance product initiatives, plan resource allocation and inform financial planning through strong business cases. • Shape decisions at senior levels by delivering strategic insights and product direction.

• The Remarketing Solutions Specialist II manages the sale of retail and lease vehicles at auctions nationwide, aiming to maximize recovery value, minimize losses, and ensure compliance with company policies and legal regulations. • This role involves developing and improving remarketing programs, building dealer relationships, overseeing auction operations and inventory, monitoring market trends, and coordinating with internal teams to optimize performance and results.

• Investigate, evaluate, and manage low to moderately complex auto claims • Determine coverage, assess liability, and negotiate fair settlements • Ensure compliance with state regulations • Guide customers through the total loss process • Collaborate with internal and external partners • Use strong communication, technical, and problem-solving skills to resolve claims • Support business objectives by effectively managing claims

• Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction • Oversee and manage a team of claims adjusters, providing guidance and support throughout the claims process • Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance • Coach, mentor, and teach Claims Adjusters to support their continued growth and improvement • Consistently work to develop all Claims Adjusters • Serve as an expert resource to representatives and colleagues regarding claims team processes and procedures • Review and evaluate claims, ensuring accuracy and adherence to company policies and procedures • Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills • Conduct performance evaluations and provide ongoing training and development opportunities for Claims Adjusters • Monitor claim activities, identify trends or areas for improvement, and implement strategies to enhance claims handling efficiency and customer satisfaction • Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management • Use established monitoring systems to QA, monitor, and evaluate performance • Generate appropriate action plans to enhance and improve performance of under-performing representatives • Effectively use reward and recognition tools to drive business results and associate satisfaction • Identify and implement strategies that will enhance the customer experience and improve productivity and performance • Perform other duties as assigned • Conform with all company policies and procedures

• Identify and manage existing and emerging risks that stem from business activities and the job role • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled • Manage complex litigation claims, including evaluation, strategy development, and negotiation of settlements • Follow written risk and compliance policies and procedures for business activities • Adjust complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims • Identify, confirm, and make coverage decisions on complex claims • Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines • Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions • Prioritize and manage assigned claims workload to keep members and other involved parties informed, provide timely claims status updates • Collaborate and support team members to resolve issues and identify appropriate matters for escalation • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution • Serves as a resource for less experienced team members on complex claims

• Oversee financial and operational aspects of auto and medical subrogation • Manage arbitrations and filings • Drive recovery outcomes through accurate evaluations and strategic execution • Lead daily operations • Coordinate with vendors and stakeholders • Act as a subject matter expert to ensure efficient processes, strong communication, and alignment with organizational goals

Develop and maintain software solutions for enterprise services, collaborate with cross-functional teams to gather requirements, and mentor team members to ensure high-quality code and production reliability.

• The Insurance Product Analyst II, State Management supports the compliant launch of auto insurance products in new states and the ongoing optimization of performance in existing markets. • This role partners with Product leadership, Technology, and Operations to execute regulatory filings, analyze competitive and performance data, and translate business needs into actionable requirements. • The analyst leverages data and industry research to drive profitability, ensure regulatory alignment, and continuously improve products, pricing, and processes. • Research regulatory/legislative issues, perform qualitative and quantitative competitive research, gather data, perform analyses, and pursue process improvements. • Support the development and execution of state product launches (forms/rules/rates/operations), which includes tasks such as research, competitive analysis, drafting filing documents, utilize SERFF, participating in user-acceptance testing. • Help drive business results by tracking and analyzing key business metrics. • Leverage data tools to create reports and visualizations. • Investigate any known issues in rating or underwriting and help generate solutions. • Research insurance industry data using tools such as S&P

Role Description At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. - GM has the largest connected vehicle fleet worldwide. - In the US alone, there are currently 9M+ connected GM vehicles on the road. - This number is projected to triple in the next 10 years. - The OnStar system currently has access to over 900 data points from the vehicle. - This surge in information about vehicles and how they are driven will revolutionize auto insurance. - This disruption is backed by the bold GM vision of zero crashes, zero emissions, and zero congestion. - We are serious about the safety and financial security of our customers. This position will be posted until filled. There are 2 roles available. Company Description General Motors Insurance is fully owned and backed by auto industry leaders General Motors and GM Financial.

Role Description The State Manager role is responsible for tailoring our auto insurance product for select new states as well as managing several in-market states to ensure our product is compliant and expected to achieve profit and growth targets. This person also monitors key performance metrics to identify and execute needed changes to the product. - Develop the strategy and execution of state product launches (forms, underwriting, rates/rules) and associated regulatory filings - Research state legislative and regulatory requirements and advise actions needed to be compliant - Perform analysis of competitor offerings and pricing - Work collaboratively with cross-functional teams to execute operational changes - Communicate business requirements to Technology partners - Analyze the drivers of P&L (e.g. conversion, average premium, mix of business, retention, loss ratio, loss trend) and develop strategies that improve outcomes - Develop hypotheses and seek out new ideas and approaches to business issues Qualifications - Experience with complex auto insurance states - Passion for telematics - Quantitative acumen (including pricing) - Demonstrated track record of solving problems independently and driving change - Ability to operate within a fast-paced, collaborative environment Company Description At General Motors Insurance, we are building an Insurtech business that will reinvent auto insurance. We are fully owned and backed by auto industry leaders General Motors and GM Financial. This is a truly unique opportunity to join at the foundational stage of a start-up leading the transformation of the auto insurance experience. - GM has the largest connected vehicle fleet worldwide. - In the US alone, there are currently 9M+ connected GM vehicles on the road. - This number is projected to triple in the next 10 years. - The OnStar system currently has access to over 900 data points from the vehicle. - This surge in information about vehicles and how they are driven will revolutionize auto insurance. - This disruption is backed by the bold GM vision of zero crashes, zero emissions, and zero congestion.