Title: Manager, Solutions Architecture Location: New York Department: Professional Services New York Professional Services Hybrid Full-time Job Description: ABOUT RETOOL ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. IN THIS ROLE, YOU’LL: - Advise and implement full-stack solutions using Retool - Oversee a team of Solutions Architects - Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product - Develop new service offerings based on customer / market need - Assist with scoping, estimating, and selling professional services engagements - Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases - Assist with partner enablement and certification - Serve as a trusted advisor to our customers - Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise - Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution - Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners THE SKILLSET YOU'LL BRING: - 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer. - 2+ years of leadership or team lead experience, or demonstrated success in mentoring and influencing other SAs in a fast-paced, high-velocity environment. - Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python. - Experience designing scalable cloud architectures and integrating enterprise systems. - Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions. - Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations. - Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions. - Comfortable with open-ended problem-solving in unstructured environments. For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $258,600 – $287,400 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

• Lead technical strategy and discovery for Cyclops’s most important commercial opportunities. • Partner with Sales as the senior technical counterpart throughout complex and strategic sales cycles. • Design solution architectures and opportunity landscape assessments that connect client needs to Cyclops’s capabilities. • Shape the path from opportunity to implementation, ensuring proposed solutions are technically sound, commercially viable and grounded in what Cyclops can successfully deliver. • Bring together the right leaders and subject-matter experts across Product, Engineering and other teams to answer hard questions, validate feasibility and find a path forward. • Translate between technical and commercial teams, making complex requirements understandable, actionable and aligned across both internal and client stakeholders. • Own the technical transition from commercial opportunity to implementation, ensuring Client Success has the context, requirements, decisions and risks needed to move quickly after close.

• Partner with business teams to identify high-value AI use cases across company functions, translating business needs into clear solution ideas. • Design and build AI-powered solutions using large language models, AI assistants, APIs, prompt engineering, retrieval-augmented generation, AI agents and workflow automation. • Collaborate with data engineering and platform teams to connect AI solutions to trusted enterprise data and enable scalable use through Azure Databricks capabilities. • Rapidly build prototypes and proof-of-concepts to validate business value, technical feasibility and user experience before moving solutions closer to production. • Support change management and user adoption, helping stakeholders understand, test and successfully use new AI-enabled workflows.

Role Description Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role. This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting. In this role, you will: - Manage a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need. - Develop and execute service plans focused on loss and exposure reduction. - Assist regional underwriting in new business development, account improvement, and retention through stewardship. - Possess strong knowledge of policy holder services and act as a regional resource for staff and underwriter training on these services. - Coordinate among geographic regions on service assignments. - Assist the Risk Solutions Field Director in overseeing execution of service by field staff and provide coaching/feedback when needed. Qualifications - Bachelor’s Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred. - 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service. - ARM and/or CFPS preferred. - Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded. - Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)