The Hanover Insurance Group

Role Description Our Professional Liability Underwriting team is seeking an Underwriting Specialist who specializes in Architects & Engineers or Miscellaneous Professional Liability to join in our Windsor, CT or Itasca, IL area. This is a full time, exempt role. This is a remote or hybrid opportunity. Qualified candidates outside of these locations will be considered and are encouraged to apply. Responsible for identifying, soliciting, underwriting and selling new and renewal Professional Liability accounts that drive profitable growth and align with Professional Liability team goals. Apply technical, sales and analytical skills to provide insurance solutions that help Hanover’s customers manage risk. Demonstrates a thorough understanding of Hanover’s strategies and appetites and will use internal and external data to make appropriate individual and portfolio risk decisions. Operates with limited daily supervision, seeks technical direction for matters outside one’s authority and general expertise. In this role, you will: - Technical Underwriting: - Know and apply underwriting concepts including risk selection, exposure and hazard identification and control, coverage implications, and loss analysis. - Use all appropriate underwriting tools, disciplines, and strategies to ensure underwriting guidelines are followed. - Understand pricing components and rating methodology and correlates pricing to exposures. - When presented with minimal information on a risk, instinctively know the key questions to ask to ascertain the full scope of operations and the key exposures and needed controls. - Complete file documentation according to best practices guidelines and can clearly explain account decisions. - Provide clear and concise rating instructions for quotes prior to generating proposal for presentation to the agent. - Portfolio Management & Financial Acumen: - Manage assigned portfolio to achieve gross written premium, profitability, rate, retention, product mix, new business, and portfolio management goals, by use of proven pipeline and marketing practices. - Develop an understanding of various financial reporting information and insurance performance measures in the management of risk. - Demonstrate an understanding of the market factors that can affect pricing and how it correlates to individual’s book, agency’s book, the region, and countrywide. - Prepare or analyze information on underwriting decisions, rate, underwriting requirements, company appetite, status, and declinations to drive results within the assigned territory. - Familiarize oneself with other Hanover departments for leveraging growth in areas of business where portfolio could be more balanced. - Sales Management: - Can negotiate and close accounts aligned with business strategy. Ability to profile assigned agency plant and to strategically market our capabilities to agents. - Keeps current on state/territory issues, regulations, and trends. - Utilize market and competitor information to enhance relationships and individual account decision making. - Prioritize and develop effective relationship management and producer activities to build trust, facilitate negotiation, and secure commitment to improve yield and retention ratios. - Operate with a franchise perspective to identify additional sell opportunities to create growth within other LOB’s and customer segments. - Partner with other business units to deliver comprehensive insurance solutions. - Demonstrate in-depth knowledge of Hanover’s products and appetite while clearly communicating Hanover’s position at the point of sale. - Build and maintain rigorous sales practices using all systems, sales tools and disciplines outlined in the sales best practices. - Make presentations to agents and customers. Utilize department and Specialty partners to augment sales process. Effectively utilize Claims and Loss Control to display service and/or technical expertise with present and future customers. Qualifications - Bachelor’s Degree or equivalent experience. - 3-5+ years of Professional Liability experience. A&E and/or MPL experience strongly preferred. - 3+ years of experience driving agency relationships resulting in profitable new and renewal business as well as complex accounts. - Demonstrates ability to adapt quickly to change, identify, analyze, and solve problems and willingness to being open to new and different ways of thinking. - Strong communication, prioritization, desk management, and decision making skills needed. - Ability to travel as needed (~10%). Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The Hanover is currently seeking a Data Engineer II to join our growing Claims Analytics team in our Worcester, MA office or remote work arrangement. This is a full-time, exempt position. Data engineering focuses on practical applications of data collection and analysis. This role primarily will become proficient with all internal & external data produced and consumed by THG. The ideal candidate is a self-motivated, adaptable, and composed collaborator that can learn quickly. In this role, you will: - Develop scalable and efficient data models, data structures, and ETL pipelines that support analytics, reporting, and downstream consumption. - Consistently prioritize data quality by implementing validation checks, monitoring accuracy and completeness, and clearly documenting data pipelines and processes. - Work with no or minimum supervision on assigned projects and effectively manage multiple tasks or projects simultaneously. - Collaborate with business partners and cross-functional teams on data/reporting requests. - Be accountable for successful outcomes related to designing, developing, implementing, optimizing, and maintaining data pipelines and solutions. - Work with an ownership mindset to design, implement, and continuously improve data governance, controls, and standards, ensuring the platform is secure, compliant, and scalable. - Prioritize work effectively by balancing business impact, technical risk, and domain knowledge to deliver the highest-value outcomes. Qualifications - Bachelor’s degree or higher in Data Science, Mathematics, Statistics, Computer Science, Information Systems, Business Information Technology, or equivalent. - 5+ years professional experience in data engineering, data architecture, or data analytics. - Proficiency in the following languages: Advanced SQL, Python, Java, Scala (nice to have). - Proficient in building SQL stored procedures, ETL pipelines using Azure Synapse (Synapse Pipelines / Data Factory). - Holds active Azure DP-203 (Microsoft Certified: Azure Data Engineer Associate) or equivalent. Other Azure DP certifications or equivalents are also applicable. - Familiarity in insurance data (Claims data is highly preferred). - Data Modeling: Creation of conceptual, logical, and physical data models for data objects, object attributes, and their relationships. - Analytical Skills: Ability to profile and analyze large amounts of data to find conclusions. - Communication Skills: Ability to present findings and translate data into understandable documents. - Critical Thinking: Ability to analyze numbers, trends, and data to draw new conclusions. - Attention to Detail: Vigilance in analysis to ensure correct conclusions. - Math Skills: Advanced math skills to estimate numerical data; insurance experience required. - Debugging Skills: Ability to analyze issues with components in data solutions and develop remediation plans. - Proven experience in data engineering, implementation of best practices for data storage, access, integration, transformation, etc., within Azure. - Proven experience using Databricks and delta live tables in a data engineering context. - Experience in optimizing data pipelines for scale, performance, reliability, and cost efficiency. - Demonstrated proficiency in relational, NoSQL, hierarchical, and entity relationship data modeling. - Experience in creating easy-to-consume documentation of data processes and solutions for knowledge transfer and continuity. - Experienced in agile development methodologies, developing high-quality code, and DevOps best practices. - Must be eligible to work in the United States without requiring sponsorship now or in the future (i.e., lawful permanent residence or US citizen). Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description This role within the Corporate Actuarial department will be responsible for helping to ensure the strength of Hanover’s balance sheet and providing management with critical insights through the Reserving analysis process. Various forms of analysis include: - A formal quarterly review of the loss and DCCE reserves by accident and/or report year - Appropriate business unit segmentation of carried reserves - An annual ULAE reserve review - A forecast of the ex-cat loss and ALAE ratios for the corporate financial plan - Various “deep dives” An effective candidate will also be able to suggest ways to improve our current processes by identifying enhancements and efficiencies. Effective communication skills are critical, as a high level of collaboration with the Business (Underwriting & Pricing), Claims, Accounting, and Finance is expected. Additionally, this role provides a high degree of exposure to executive leaders. The person who takes on this role would also be an active member of the Actuarial and Analytics community. This is a Full-time, Exempt role. Qualifications - Bachelor’s Degree or equivalent - One or more Casualty Actuarial Exams - Programming skills, including the ability to debug and automate processes (SQL, VBA) - Experience using Microsoft Office, including Excel and PowerPoint - Understands fundamental analytical concepts, practices, and procedures Requirements - Ability to multitask and meet all deadlines with quality analysis - Thoroughness - Demonstrates careful attention to detail. Keeps tasks and responsibilities clearly defined, on schedule, and error-free. Carries tasks, assignments, etc., through to completion - Analytical Thinking - Applies analytical techniques to resolve problems or issues - Teamwork - Fosters an environment where individuals collaborate in pursuit of a common goal - Communication for Results - Ability to express technical and business concepts clearly - Growth Mindset - Embraces a creative approach and a changing environment - Results Orientation - Excited by challenging goals and a desire to exceed standards of excellence Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The Sr Adjuster Field Service Claims is responsible for independently managing moderate to complex and high-value field property claims. This role requires advanced investigation, evaluation, and negotiation skills to resolve field property claims. It involves thorough analysis, collaboration with internal teams and external experts, and will require travel on short notice. Strong technical expertise and the ability to manage claims in accordance with policy provisions, regulations, and best practices are essential to delivering high-quality service and outcomes. In this role, you will: - Independently manage field property claims, including those requiring outside field investigations and catastrophe (CAT) response. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Identify and proactively pursue opportunities to transfer risk to the appropriate entities for the benefit of insureds and business partners. - Maintain comprehensive and detailed claim records, ensuring proper documentation and compliance with jurisdictional requirements. - Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts. - Ensure all claims activities comply with regulatory and company standards. Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Investigate and manage suspicious claims using advanced techniques and tools; refer to the Special Investigation Unit (SIU) as needed. Maintain awareness of fraud indicators and regulatory reporting obligations. - Set reserves, authorize payments, and make financial decisions within authority and contribute to reserving accuracy and efficiency. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Maintain comprehensive factual and organized claim records and prepare detailed reports summarizing findings and recommendations. - Serve as a mentor to junior adjusters, providing guidance on complex claims, compliance, and litigation processes. Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - May represent the company in mediations, arbitrations, and trials. - Must have and maintain appropriate state adjuster licenses, continuing education credits, and a valid driver’s license. Qualifications - Bachelor’s degree or equivalent experience with claim handling. Typically requires 5–10 years of adjusting experience. - Strong knowledge of local geography, regulations, and public safety agencies, as well as the ability to build rapport with insureds and navigate the insurance and legal climate. - Strong working knowledge of applicable statutes, regulations, case law, and third-party legal liability concepts. - Skilled in negotiation and developing strategies to influence outcomes. Demonstrates sound judgment and decision-making, including litigation and compliance matters. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. - Highly organized with the ability to manage complex workflows and project work. - Makes informed decisions based on thorough analysis of complex issues. - Ability to collaborate with internal and external experts, including legal, underwriting, and other stakeholders. - Ability to quickly assess customer concerns and anticipate questions, communicate and translate complex and technical terms clearly. - Skilled in using claims systems and Microsoft Office Suite. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast-paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. - Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day. - Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work. - Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings. - Ability to use a ladder safely to get on and off roofs and maintain balance while inspecting roofs. - Ability to perform field work in adverse weather. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Role Description We are seeking a highly skilled and experienced Senior Application Engineer to join our software development team in our Worcester office. This role offers flexibility and can be performed fully in-office or hybrid. Remote work location will be considered. In this role, you will play a crucial part in designing, developing, and maintaining high-quality software solutions. You will participate in all phases of the software development lifecycle from requirements gathering to deployment and maintenance. This is a full time, exempt role. What You Will Do: - Design and develop highly reliable full-stack solutions using React.js and Spring Boot. - Build new applications, prototypes, and proof-of-concept solutions. - Collaborate with cross-functional teams including architects, business analysts, and QA engineers. - Own the design, coding, unit testing, deployment, and monitoring of the software you build. - Work closely with product owners, developers, and stakeholders to ensure alignment on solution delivery. - Translate business requirements into scalable, high-performing systems. - Ensure code quality through unit testing, code reviews, and adherence to best practices. - Optimize application performance, security, and stability. - Participate in architecture and design reviews. - Participate in Agile/Scrum ceremonies and contribute to continuous improvement. - Mentor junior developers and provide technical leadership. - Contribute to engineering standards, best practices, and process improvements. - Build knowledge of P&C insurance concepts, business processes, and Hanover systems. Qualifications - Bachelor’s degree in Computer Science or related field OR 7+ years of professional software development experience. - Strong work ethic, prioritization skills, and attention to detail. - 5+ years of professional software development experience. - 3+ years of hands-on full-stack development experience (React + Java). - Expert knowledge of Java and Spring Boot. - Strong knowledge of React.js. - Excellent communication skills. - Excellent problem-solving and analytical abilities. - Ability to manage multiple priorities and tasks simultaneously. - Strong understanding of monitoring, observability, and application performance management. - Must be eligible to work in the US without requiring sponsorship now or in the future (i.e. Lawful Permanent Residence or US Citizen). Requirements - Experience with containerization (Kubernetes, Docker). - Experience using GitHub Copilot or similar AI-assisted development platforms. - Experience with CI/CD pipelines, automated builds, and deployments. - Familiarity with cloud platforms (AWS, Azure, or GCP). - Experience with UX/UI concepts and front-end best practices. Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description The Sr Consultant Casualty Claims is responsible for managing moderate to complex and high-value casualty claims with minimal supervision. This role requires advanced investigative and negotiation skills to effectively resolve disputes and handle escalated situations. The Consultant works closely with internal and external experts, including legal counsel and technical specialists, to ensure thorough claim evaluation and resolution. Key responsibilities include: - Independently manage moderate to complex, high-value casualty claims, ensuring thorough analysis and resolution. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. - Identify opportunities to transfer risk and pursue subrogation. - Proactively resolve disputes, deescalate sensitive situations, and ensure optimal claim outcomes through strategic negotiation and litigation management. - Ensure all claims activities comply with regulatory and company standards. - Maintain accurate, detailed records and prepare comprehensive reports. - Set reserves, authorize payments, and make financial decisions within authority. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. - Serve as a mentor to junior claim handlers, providing guidance on complex claims, compliance, and litigation processes. - Deliver empathetic, clear communication throughout the claims process. - Attend industry events and continuing education seminars to stay current with best practices, legal developments, and emerging trends. Qualifications - Bachelor’s degree preferred, or a combination of education and equivalent experience. - Typically requires 5–10 years of claims handling experience. - Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits. - Skilled in negotiating complex claims and developing strategies to influence outcomes. - Communicates clearly and effectively in both verbal and written formats. - Maintains comprehensive and organized claim records and prepares detailed reports summarizing findings and recommendations. - Highly organized with the ability to manage complex workflows and participate in project work. - Makes informed decisions based on thorough analysis of complex issues. - Highly skilled in investigating complex cases and collaborating with internal and external experts. - Possesses in-depth understanding of the regulatory environment and jurisdictional requirements. - Provides exceptional, empathetic customer service. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Role Description The Hanover is currently seeking a Senior Data Engineer to join our growing team in our Worcester, MA office or remote work arrangement. Data engineering focuses on practical applications of data collection and analysis. This role will primarily involve: - Becoming proficient with all internal and external data produced and consumed by THG. - Driving larger, more complicated projects independently. - Mentoring less experienced engineers. - Collaborating with business partners and assuming a data/tech lead role on cross-functional teams delivering data/reporting solutions. - Designing, developing, implementing, optimizing, and maintaining data integrations, pipelines, and solutions. This is a full-time, exempt position. Qualifications - Proven experience in data engineering and best practices for data storage, integration, transformation, and access within Azure and on-premises platforms. - Proven expertise in designing and implementing data solutions utilizing Azure Resources (Azure Data Factory, Azure Synapse, ADLS, etc). - Strong experience with data integration, ETL processes, and data warehousing. - Advanced proficiency in SQL, Python, and PowerShell. - Proven knowledge of data modeling, governance, and data engineering best practices and patterns. - Hands-on experience with optimizing data ingestion pipelines and notebooks for scale, performance, reliability, and cost efficiency. - Familiarity with integration connectors (APIs, File, SFTP/FTPS, Streaming Data, DB Connectors, SOAP, REST). - Strong problem-solving, communication, and collaboration skills. - Ability to create documentation for data processes and solutions. - Ensure data security and compliance with industry standards. - Experienced in agile development methodologies and DevOps best practices. - Git/Github experience for CI/CD. - Coaching, mentoring, and technical guidance for junior team members. - Analytical skills for profiling and analyzing large data sets. - Critical thinking and attention to detail. - Debugging skills for data solution issues. - Collaborate with data scientists, analysts, and stakeholders. - Monitor and maintain data pipelines. - Design, develop, and test data mapping with transformation rules. - Ensure data quality and reliability. - Develop and maintain documentation for data integration and ETL solutions. Requirements - Bachelor’s degree or higher in Data Science, Mathematics, Statistics, Computer Science, Information Systems, Business Information Technology, or equivalent. - 5 plus years professional experience in data engineering, data architecture, data integration. - Must be eligible to work in the United States without requiring sponsorship now or in the future (i.e., US Citizen or green card holder). Preferred - Microsoft DP-203 or DP-700 certification. - Microsoft Fabric experience. - Power BI experience. - Master’s degree in data science, Mathematics, Statistics, Computer Science, Information Systems, Business Information Technology, or equivalent. Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description Our Risk Solutions team is currently seeking a Technical Manager with expertise in construction / builder’s risk. This role reports to the Marine Technical Director and supports the Risk Solutions Field, the Technical Director Team, and both Core Commercial and Marine business units with a specific focus on construction industry exposures within the applicable lines of business. This includes but is not limited to: - Property - Liability - Worker’s Compensation - Commercial Auto - Builder’s Risk - Contractor’s Equipment coverages In this role, you will: - Partner with our underwriting and technical director group to strategically participate and contribute to new/existing class of business strategies analyzing inherent exposures and required controls. - Support construction and related industry technical skill development training of our field consultants. - Work closely with technical director team and corporate underwriting to participate in appropriate projects to improve skillset development, best practices and guidelines, support corporate underwriting initiatives, and address emerging issues and trends. - Support the field in quality reviews and technical account consultation to ensure execution of best practices and survey quality standards. - Collaborate with Industry Leadership, Corporate Line of Business Underwriting and Claims. - Monitor and develop action plans for emerging construction industry trends. - Collaborate with the Technical Director and Field Operations Leaders to ensure Risk Solutions field staff possess technical skillset necessary for risk assessment and service for the construction industry. - Support development and maintenance of Risk Solutions internal technical construction related resources. - Support and collaborate with technical director team on developing/managing innovative solutions and technology to support risk reduction in all construction industry verticals. - Attend industry conferences, professional development seminars/webinars, etc. to maintain a high-level of technical skillsets and pulse on industry trends. Qualifications - At least 10 years Risk Solutions/Loss Control field experience with a commercial lines national/regional insurance carrier. - Professional loss control certification preferred to include CSP, CHST, CRIS, CIH, PE, CPCU, ARM. - B.S. degree or equivalent work experience preferred in a related field to include construction, health and safety, science, engineering, or risk management. - Motivated self-starter with demonstrated initiative; ability to work independently with minimal direction. - Strong to exceptional communication skills, both verbal & written. - Strong to exceptional analytical & problem-solving skills. - Demonstrated project management skills. - Ability to work in a dynamic environment on multiple projects, tasks, or assignments. - Results focused. - Possesses a superior consultative skillset necessary for risk assessment and service. Requirements - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast-paced environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Ability to walk through customer buildings and facilities. - Ability to climb a ladder to various heights and maintain balance while performing work tasks. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The Head Compensation will be responsible for the strategic design, implementation, and oversight of the organization’s broad-based compensation, recognition programs and enterprise job architecture. They will participate in the strategy and design of executive compensation, overseeing the implementation of these programs, including leadership of our enterprise managed service payroll function. This leader will play a critical role in enhancing employee experience, optimizing the impact of compensation programs, championing a culture of pay for performance and pay understanding across the organization. Key Responsibilities - Strategic Leadership: Lead the strategy and design of all national broad-based compensation programs and enterprise payroll. - Monitor emerging trends and shifts in business direction, proactively assessing and benchmarking programs to enhance competitiveness and relevance, while aligning with strategic and financial goals, supporting employee engagement, attraction and retention of talent. - Data-Driven Insights: - Utilize strong analytical capabilities to evaluate the performance, competitiveness, and cost-effectiveness of compensation programs aligned with Hanover’s business strategy and culture. - Leverage data-driven insights to deliver impactful business consultation, guide strategic enhancements and ensure alignment with organizational objectives. - Matrixed Partner Management: - Provide oversight for compensation administration, monitoring internal and external partners performance to ensure high-quality service delivery. - Own and cultivate strategic relationships with all compensation vendors. Collaborate effectively with internal partners, including Legal, Tax, Finance and HR Services. - Compliance: Ensure compliance with all federal, state, and local laws and regulations (e.g., FLSA, Pay Equity, Payroll Tax). - Budget and Financial Oversight: Oversee and manage the budget for most compensation plans, collaborating with the Finance team to establish budgets, monitor the level and impact of spend, and support the quality of monthly close processes and financial reporting. - Compensation Administration: Provide oversight for compensation administration, monitoring internal and external partners performance to ensure high-quality service delivery. - Thought Leadership: Provide expertise and thought leadership to departmental and cross-functional initiatives. Participate/lead compensation plan due diligence related to merger and acquisition activities. - Team Leadership and Management: Directly lead a team of 5 Compensation and Payroll professionals and share leadership accountability for compensation operations within HR Services. - Leadership: Participate as a member of the HR extended leadership team, contributing to leadership and prioritization of departmental and HR goals and initiatives. Qualifications - Experience: 10+ years of relevant benefits experience, with a proven track record of managing and influencing matrixed teams in a publicly traded company or diversified firm. - Education: A Masters or Bachelors degree or an equivalent combination of education and directly relevant experience. - Technical Expertise: Deep knowledge of compensation design and administration, including regulatory, tax, and legislative matters impacting program design and administration. Executive Compensation expertise preferred. - Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively consult and influence compensation matters with senior leaders, including C-suite executives. - Financial Acumen: Strong financial and analytical skills for conducting cost-benefit analyses and effectively managing compensation expenses. - Operational Excellence: Demonstrated ability to translate vision into action, manage multiple priorities, improve operations, and maintain positive relationships while delivering high quality results in a fast-paced, collaborative and complex environment. - Leadership Skills: Proven coaching, mentoring, and employee development capabilities. Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The Consultant Specialized Claims-Fidelity and Crime is responsible for managing highly complex coverage analysis, investigation, evaluation, negotiation, and resolution of specialized claims. These claims may originate from any jurisdiction across the country and often require field consultation and collaboration with internal and external experts. This role requires advanced technical skills, sound judgment, and the ability to manage complex and high-value claims with minimal supervision. The Consultant operates with a high level of autonomy and professionalism, ensuring compliance with regulatory and company standards while navigating sensitive and high-impact claim scenarios. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claim outcomes through strategic decision-making and expert consultation. Responsibilities/Essential Functions - Independently manages highly complex claims with significant financial exposure. - Demonstrate expert-level technical knowledge across products and industry practices. - Negotiate settlements on the company’s largest and most sensitive losses, applying advanced strategies to mitigate risk and control expenses. - Provide strategic consultation on large claim handling, supporting both staff and independent adjusters. - Participate in the development of resolution strategies and ensure consistency across high-impact cases. - Maintain ongoing communication with leadership, offering insights and updates on critical claim developments and emerging trends. - Serve as a subject matter expert, contributing to departmental initiatives and coordinating consistent handling of large losses across jurisdictions. - Co-adjust select cases to support learning and influence outcomes. - Provide technical guidance and mentorship to less experienced adjusters. - Lead cross-functional collaboration with underwriting, legal, agents, vendors, and other stakeholders to ensure thorough investigation and evaluation of complex claims. - Utilize data tools and analytics to identify trends, improve claim outcomes, and ensure compliance with documentation standards. - Prepare detailed reports for leadership and support continuous improvement efforts. - Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards. Qualifications - Bachelor’s degree or equivalent experience required; typically 8+ years of professional experience in claims or related fields. - Demonstrates strong negotiation skills in high-stakes situations, consistently securing favorable outcomes while preserving relationships. - Makes confident, informed decisions independently and operates with latitude for unreviewed action. - Communicates clearly and effectively in both verbal and written formats. - Maintains constructive working relationships across diverse perspectives. - Highly organized with strong time management skills. - Demonstrates deep understanding of applicable statutes, regulations, and case law. - Drafts factual, relevant, and objective work products. - Navigates digital tools efficiently to support claim handling and reporting. - Mentors less experienced team members, offering guidance on compliance, communication, and conflict resolution. - Dedicated to meeting the expectations of internal and external customers. Core Capabilities - Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution. - Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions. - Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information. - Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. - Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry. - Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines. Physical Demands and Work Environment - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)