The Hanover Insurance Group

Role Description The Regional General Adjuster Specialized Claims is a senior-level claims position responsible for the full lifecycle management of highly complex and high-value Marine claims. This includes the investigation, evaluation, negotiation, and resolution of claims that represent the company’s largest damage exposures and often involve intricate coverage issues. Claims handled in this role may originate from anywhere in the country and frequently require on-site field consultation and investigation. The position demands a high level of technical expertise, strategic thinking, and collaboration with internal and external stakeholders, including legal teams, engineers, and other subject matter experts. In this role, you will: - Independently lead investigations and manage the full lifecycle of highly complex, sensitive, and specialized claims. - Analyze coverage, liability, and financial exposure; develop tailored resolution strategies and negotiate high-value or contested claims. - Issue reservation of rights and draft coverage letters, including manuscript and ISO/non-ISO forms; interpret and apply commercial coverages and legal principles. - Set activities, reserves, and authorize payments within high authority limits; manage litigation budgets and direct counsel payouts. - Coordinate with internal and external experts (e.g., forensic analysts, underwriters, legal counsel, contractors) to ensure thorough evaluations and resolution. - Identify and pursue risk transfer opportunities; manage suspicious claims and refer to Special Investigation Unit as needed. - Serve as a subject matter expert (SME) for consistent handling of large losses; provide consultation on claim strategies and co-adjust files to support development. - Ensure compliance across jurisdictions including licensing, forms, deadlines, and accounting; maintain accurate and complete claim records. - Protect personally identifiable information (PII) and promote best practices across the team. - Represent the company in litigation, mediations, settlement conferences, and arbitrations; provide large loss and reinsurance reporting to underwriting. - Lead cross-functional meetings and collaborate with underwriting, agents, vendors, and legal teams to drive consensus and resolve claims. - Identify coverage gaps and partner with product management to enhance offerings. - Mentor and support less experienced adjusters; evaluate training programs and recommend improvements. - Lead quality initiatives to streamline workflows; use data tools to analyze trends and correct inconsistencies. - Maintain strong time and desk management skills; prepare reports and contribute to special projects. - Attend industry events and continuing education seminars to stay current on best practices. - Tailor communication strategies for specialized claims and maintain regular updates with leadership. - Build and maintain strong relationships with customers and stakeholders. Qualifications - Bachelor’s degree preferred; equivalent experience accepted. - Typically requires 8+ years of relevant experience. - Industry designations (e.g., CPCU, AIC) strongly preferred. - Extensive experience handling highly complex, high-value claims with significant legal, financial, and reputational exposure. - Recognized authority in negotiation and resolution of complex claims; able to shape best practices and influence outcomes. - Demonstrated expertise in analyzing policy coverage, legal liability, and regulatory frameworks across jurisdictions. - Proven ability to manage litigation strategy, direct counsel, and represent the company in trials, mediations, and arbitrations. - Experience mentoring others and contributing to the development of investigative techniques, compliance protocols, and claims handling standards. - Strong written and verbal communication skills; able to simplify complex information and handle sensitive issues with professionalism. - Skilled in selecting appropriate communication channels and demonstrating empathy across diverse stakeholder groups. - Ability to draft clear, factual, and objective work product without opinion. - Highly organized with proven ability to manage complex workflows, projects, and competing priorities. - Demonstrated time management and organizational skills; able to coach others in these areas. - Deep understanding of insurance principles, coverage interpretation, and jurisdictional requirements. - Strategic thinker with sound judgment; able to make informed decisions independently and assess financial implications. - Expert in identifying and mitigating legal, regulatory, and reputational risks. - Recognized for developing empathetic customer service strategies and delivering exceptional service. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Role Description Our Actuarial team is currently seeking an Actuarial and Analytics Business Analyst in our Worcester, MA office or remote work location. This is a full time, exempt role. POSITION OVERVIEW: - Independently completes routine actuarial and/or analytics processes with limited supervision. - Provides quantitative support for product development, financial analysis, management reporting, and other actuarial and/or analytics research, with direction. - Extracts and integrates data from various databases to analyze and develop reports and spreadsheets. - Capable of independently handling all aspects of routine filing preparation where standard actuarial support is required. IN THIS ROLE, YOU WILL: - Assist in the training and development of other actuarial and/or analytics talent and may act as a peer mentor. - Analyze pricing, reserving, or corporate profitability and capital management data. - Analyze company and industry experience as required. - Design and prepare special reports and other data compilations as requested. - Understand and draw inferences from data being collected. - Communicate with internal and external customers to discuss analysis results. - Analyze, compile, and perform competitive analysis. - Prepare preliminary recommendations under supervision. - Prepare and present actuarial and/or analytics findings to management and business partners. - Provide support on routine insurance department inquiries. - Monitor compliance with ISO, NCCI, State Rating Bureau filings, and SOX and recommend actions. - Maintain pricing, reserving, or corporate capital management systems. - Perform liaison function between systems and actuarial department. - Prepare and maintain documentation for existing processes. - Adhere to peer review guidelines. - Perform other projects and assignments as directed. - Employees are expected to meet the essential functions of their role, including maintaining regular, predictable and reliable attendance and adhering to their assigned work schedules. - Onsite attendance requirements may vary by position and are subject to change based on business needs consistent with applicable law. - Communicate effectively with internal and external stakeholders using appropriate channels, including phone, email, teams, and in person interactions as required. - Ability to maintain sound judgement and attention to detail while managing multiple priorities under pressure in a fast-paced environment. Qualifications - Bachelor’s degree - At least 3 years of experience in Property/Casualty actuarial and/or analytics work - Quantitative background - Familiar with Property/Casualty insurance rate making and reserving concepts - Adept in desktop applications and software tools - Analytical Thinking - Applies analytical techniques (e.g., separating a complex whole into its parts or elements to resolve problems or issues). - Communication of Results - Ability to express concepts (e.g. business, technical, and other), ideas, insights, opinions, and conclusions, so that others understand or are persuaded to act. - Create an environment that encourages and values the opinions of others and promotes sharing of information and ideas. - Information seeking - Thoroughly investigates and researches multiple sources to expose details and complete information about resources, issues, problems, and so forth. - Conducts in-depth research, asks probing questions, and transcends surface issues. - Self-Management - Effectively plans and organizes their work to achieve desired outcomes. - Demonstrates flexibility in applying different approaches to changing work demands. - Shows confidence in own abilities to meet challenges and can maintain performance under stress. - Seeks improvement through learning, development, and feedback. Physical Demands and Work Environment - Ability to use a personal computer and other standard office equipment. - Ability to work in a fast paced or stressful environment. - Ability to travel as necessary. - Ability to sit and/or stand for extended periods. - Employees are expected to participate professionally in virtual meetings. Use of video cameras is expected under most circumstances. Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description Join our Specialized Claims organization as a Sr. Consultant—an exciting chance to step into high‑complexity work with a team that’s growing. This full‑time, exempt role offers the flexibility to work fully remote or from one of our claims office locations. The Sr Consultant Specialized Claims is a senior claims expert responsible for managing the most complex and high-exposure specialized claims across the country. This role provides strategic oversight, expert guidance, and technical consultation, often involving field investigations and collaboration with internal and external stakeholders. This position is for the Accountants Professional Liability group. In addition to direct claim handling, the Consultant supports policy development, reviews settlements from other adjusters, and implements direction from Claims Handling leadership. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claim outcomes through strategic decision-making and expert consultation. Responsibilities/Essential Functions - Independently manage the company’s most complex, high-severity claims with significant financial exposure, including sensitive investigations and litigated matters. - Collaborate with legal counsel and internal stakeholders to resolve high-profile cases and shape claims strategy. - Retain, manage, and direct counsel; develop litigation strategies including discovery, trial, and resolution planning. - Represent the company at trials, mediations, settlement conferences, and arbitrations. - Maximize litigation outcomes through strategic oversight and documentation. - Analyze root causes and develop solutions for complex claims; lead resolution strategies and negotiation protocols. - Serve as a subject matter expert (SME), supporting departmental initiatives, projects, and policy development. - Draft and issue reservation of rights and coverage letters, including manuscript and ISO/non-ISO forms. - Interpret and apply commercial coverages and legal principles; oversee advanced risk assessments. - Set reserves and authorize payments at the highest authority level; demonstrate expert-level financial acumen. - Operate with broad discretion and autonomy in determining objectives, methods, and outcomes. - Direct litigation strategy, manage counsel budgets, and ensure alignment with company performance goals. - Lead quality and process improvement initiatives for complex claims handling. - Utilize advanced tools and analytics to identify trends, correct data inconsistencies, and optimize claim outcomes. - Oversee and lead negotiations for high-stakes claims; develop companywide negotiation strategies. - Make decisions with short- and long-term business impact; contribute to strategic planning and execution. - Conduct regular file reviews and ensure compliance with regulatory and internal standards. - Maintain and update record-keeping policies as technologies evolve; ensure proper data ingestion and labeling. - Protect PII and promote best practices across the organization; mentor others on compliance standards. - Coordinate with underwriting, product, legal, and external partners to ensure thorough claim evaluation. - Drive interdepartmental collaboration to resolve high-impact cases and improve outcomes. - Lead communication strategies for escalated claims; serve as primary contact for high-profile matters. - Build formal networks with key decision-makers; align communication with organizational goals. - Provide strategic guidance on negotiation, conflict resolution, and communication for all adjuster levels. - Attend industry events and contribute to thought leadership through white papers or special projects. - Provide technical guidance and training; collaborate with learning teams to develop advanced curricula. - Evaluate training effectiveness and recommend improvements; mentor junior adjusters. - Maintain current knowledge of industry trends, technologies, and regulatory changes. - Approve settlements and reserves beyond the authority of other adjusters; oversee technical work as needed. - Collaborate with product management to improve line-of-business loss results and coverage offerings. - Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards. Qualifications - Typically requires 12+ years of professional liability or complex claims experience. - Bachelor’s degree or equivalent experience required; JD and/or industry designations preferred. - Expert-level knowledge of applicable statutes, regulations, and case law for high-complexity claims with significant financial risk. - Advanced technical expertise in specific lines of business or industry segments. - Recognized authority in negotiation and claims resolution; able to shape best practices and resolve the most complex claims. - Demonstrated ability to interpret and execute policies and strategies from senior leadership. - Strong written and verbal communication skills; able to handle sensitive issues and tailor messaging to diverse audiences. - Skilled in empathetic communication and selecting appropriate channels for stakeholder engagement. - Drafts clear, factual, and objective work product without personal opinion. - Proven ability to mentor and coach staff; regularly supports skill development and compliance understanding. - Capable of managing small projects and contributing to departmental initiatives. - Makes informed, confident decisions independently; understands financial and strategic implications. - Exercises sound judgment and strategic insight in evaluating complex issues and outcomes. - Highly organized with strong time management skills; able to execute complex workflows and support others in developing these skills. - Demonstrates adaptability in changing environments and evolving priorities. - Cultivates collaboration and teamwork across departments and levels. - Recognized authority in regulatory matters; expert in managing legal and reputational risks. - Develops and implements empathetic customer service strategies; known for delivering exceptional service. - Navigates digital tools efficiently to support claim handling and reporting. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The AVP of Premium Audit provides strategic leadership and operational oversight for the Premium Audit department, ensuring the accuracy, integrity, and timeliness of insurance premium audits. This role is accountable for developing and executing audit strategies that align with organizational goals, driving process improvements, and maintaining compliance with all regulatory and industry standards. The AVP will lead a high-performing team, foster a culture of accountability and continuous improvement, and collaborate closely with underwriting, finance, compliance, and other key stakeholders to optimize audit practices. By leveraging data-driven insights and innovative methodologies, the AVP will enhance audit efficiency, mitigate risk, and contribute to the organization’s financial strength and long-term success. Key Responsibilities: - Leadership and Management: - Lead and mentor the premium audit leadership team, fostering a culture of excellence and continuous improvement. - Develop and implement strategic plans for the premium audit department. - Ensure the team is adequately trained and equipped with the necessary tools and resources. - Oversee vendor strategy including acquisition, oversight and budget. - Audit Operations: - Oversee the planning, execution, and review of premium audits to ensure accuracy and compliance. - Oversee development and maintenance audit department policies, procedures, and standards. - Monitor audit performance metrics and implement improvements as needed. - Collaboration and Communication: - Partner proactively with underwriting, finance, and technology teams to build strong relationships, foster trust, and collaboratively solve complex challenges. - Analyze and interpret audit results in the context of broader business and economic trends, translating insights into actionable recommendations. - Communicate findings clearly and persuasively to senior leadership and key stakeholders to support informed decision-making. - Serve as a trusted representative of the Premium Audit department in cross-functional meetings and enterprise projects. - Compliance and Risk Management: - Oversee staff liaisons with state bureaus and ensure compliance with regulatory requirements and industry standards. - Identify and mitigate risks associated with premium audits. - Stay updated on changes in regulations and industry trends affecting premium audits. - Oversee quality review program to ensure audit accuracy. - Technology and Innovation: - Leverage technology to enhance audit processes and improve efficiency. - Explore and implement innovative solutions to streamline audit operations. - Partner with the technology and marketing departments on development and execution of the customer audit experience strategy. Qualifications - Bachelor’s degree in Accounting, Finance, Business Administration, or a related field; Master’s degree or professional certification (e.g., APA®, CIPA) preferred. - Minimum of 10 years in premium audit, insurance, or a related discipline, including at least 5 years in a senior leadership capacity. - Exceptional knowledge of insurance principles, premium audit practices, and regulatory requirements. - Strong ability to interpret complex data, solve problems, and make sound, strategic decisions. - Proven ability to lead high-performing teams, inspire collaboration, and influence at senior and executive levels. - Outstanding oral and written communication skills, coupled with strong interpersonal capabilities. - Demonstrated mastery in fostering partnerships and cultivating a culture of engagement and collaboration across the organization. - Ability to prioritize effectively and manage multiple initiatives in a fast-paced environment. - Skilled in audit software, data analytics tools, and other relevant technologies. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description The Sr Consultant Casualty Claims is responsible for managing moderate to complex and high-value casualty claims with minimal supervision. This role requires advanced investigative and negotiation skills to effectively resolve disputes and handle escalated situations. The Consultant works closely with internal and external experts, including legal counsel and technical specialists, to ensure thorough claim evaluation and resolution. Key responsibilities include: - Independently manage moderate to complex, high-value casualty claims, ensuring thorough analysis and resolution. - Lead thorough investigations, assess coverage, and issue appropriate documentation including reservation of rights and coverage letters. Escalate issues as needed. - Identify opportunities to transfer risk and pursue subrogation. - Proactively resolve disputes, deescalate sensitive situations, and ensure optimal claim outcomes through strategic negotiation and litigation management. - Ensure all claims activities comply with regulatory and company standards. - Maintain accurate, detailed records and prepare comprehensive reports. - Execute jurisdictional compliance requirements and support others in understanding regulatory obligations. - Set reserves, authorize payments, and make financial decisions within authority. - Demonstrate strong financial acumen and contribute to reserving accuracy and efficiency. - Coordinate with internal and external stakeholders including legal, underwriting, vendors, and agents. - Lead cross-functional meetings and communicate complex information clearly to diverse audiences. - Use advanced tools and analytics to identify trends, correct inconsistencies, and improve claims handling efficiency. - Ensure proper data ingestion, labeling, and protection of personally identifiable information (PII). - Serve as a mentor to junior claim handlers, providing guidance on complex claims, compliance, and litigation processes. - Support training initiatives and contribute to the development of best practices and educational materials. - Deliver empathetic, clear communication throughout the claims process. - Educate claimants and stakeholders, affirm next steps, and ensure a positive customer experience. - Attend industry events and continuing education seminars to stay current with best practices, legal developments, and emerging trends. Qualifications - Bachelor’s degree preferred, or a combination of education and equivalent experience. - Typically requires 5–10 years of claims handling experience. - Must possess or obtain and maintain appropriate state adjuster licenses and continuing education credits. - Skilled in negotiating complex claims and developing strategies to influence outcomes. - Demonstrates sound judgment and decision-making on high-exposure cases, including litigation and compliance matters. - Communicates clearly and effectively in both verbal and written formats across a variety of situations. - Maintains comprehensive and organized claim records and prepares detailed reports summarizing findings and recommendations. - Highly organized with the ability to manage complex workflows and participate in project work. - Demonstrates strong time management and desk management skills, and mentors others in these areas. - Makes informed decisions based on thorough analysis of complex issues. - Highly skilled in investigating complex cases and collaborating with internal and external experts. - Possesses in-depth understanding of the regulatory environment and jurisdictional requirements. - Provides exceptional, empathetic customer service. - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - May be required to have and maintain sufficient home-based internet connection. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only) Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

Role Description The Business Systems Analyst (BSA) serves as a primary contact for any questions related to how the system works from both a business and technical perspective. The BSA performs business analysis tasks through specialization in understanding the business usage of Information Technology (IT) and helping technology add value to the business. They understand and are comfortable with a variety of technical architectures and platforms. They understand IT capabilities and which applications in an organization align to business functions. The BSA may also specialize in a specific set of technologies or applications an organization uses to deliver business solutions. Some specialist roles include Business Process Analyst, Data Analyst, Business Rules Analyst, and Functional Analyst. The BSA typically works on projects integrating business process, business rules and business data with technology to meet business requirements. Responsibilities/Essential Functions - Collaborates with business partners to understand business requirements and establish solutions. - Partners with the IT BAs and technical teams, such as architects, software developers and QA analysts to understand and define system goals/capabilities; develops business and technical requirements in alignment with the system goals/capabilities across multiple platforms with increasing strategic depth of knowledge. - Has responsibility for creating and may lead a team in creation of business and/or technical requirements, rules and processes using various techniques, such as user interface design, and prototyping, data modeling, and solution configuration techniques. - Works independently and actively mentors other team members on the following activities: - Understanding system interdependencies and evaluates impact with project teams during all phases of a project. - Building standards, processes and procedures, and guidelines for project team members. - May lead technical groups in revising logic for performance efficiency. - May lead system and user acceptance testing efforts. Key Measures of Success - Performs work across multiple initiatives and processes. - Performs work in support of processes that include integrated business/technical solutions that span across departments, lines of business, and/or products. - Serves as a subject matter expert and may serve as a lead on projects of large scope. - Has an understanding of and an ability to apply knowledge of multiple systems within Hanover’s technology portfolio. Qualifications - Experience identifying and defining business/technical requirements and processes using business analysis techniques that are appropriate and effective based on the size and complexity of a project. - Ability to work effectively with cross functional teams. - Applies operational level thinking when developing business solutions. - Experience with multiple types of the following data management activities: - Data mapping - Data modeling - Data queries and Analysis - Data Profiling - Data Integration - Defining business/transformation rules in support of Data Migration - Experience in understanding database types and the associated components: - Stored Procedures - Stored Functions - Packages - Triggers - Proven ability to mentor others. - Displays proficiency in at least one of the specialization areas (Functional, Data, Decision, UX, and Business Rules). Requirements - Advanced core BSA skills: - Good communication skills (oral and written) - Good interpersonal skills - Good facilitation, negotiation and consensus building skills - Detail oriented and committed to a high level of accuracy - Good organizational skills - Analytical thinking and problem solving - Ability to write unambiguous/testable requirements (functional and non-functional) - Adapts quickly to new technologies and changing business requirements - Ability to quickly troubleshoot problems that may arise in work products - Willingness and ability to change business functions on an as needed basis - Willingness to “own” an issue and follow through effectively until said issue is resolved - Technical Consulting: - Provides technical guidance, and serves as a point of contact for users, external contacts, and internal colleagues. - Advises others on technical issues. - Systems Knowledge: - Maintains and applies specific knowledge of information systems elements and their application to developing solutions for business functions/processes. - Systems Thinking: - Understands the broader impact of work efforts across architectural system components, critical business processes, and applications. - Conceptualizes the impact of changes to system platforms as a result of system acquisition, system merger, or implementation of enterprise-wide systems. - Innovation: - Motivated to improve organizational performance through the introduction of new ideas, methods, processes, products, or services. - Develops new ways of looking at a situation. - Business Acumen: - Understanding of the intricacies of the industry, business and products and associated trends. - Demonstrates awareness of the organizations strategy, financial goals and external dynamics, providing clear explanations for actions taken. Experience - Bachelor’s degree in related field, such as information technology, computer science - Requires 5+ years of relevant work experience Physical Demands and Work Environment - Ability to use a personal computer and other standard office equipment - Ability to work in a fast paced or stressful environment - Ability to travel as necessary - Ability to sit and/or stand for extended periods - Ability to work cooperatively Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

Role Description Small Commercial Senior Field Underwriters are responsible for driving the growth of Small CL business by underwriting new business across all lines and sizes of POS and Non-POS accounts. Also responsible for building and maintaining strong agency relationships partnering with Agency staff and SCSMs. The Senior Field UW should work closely with and direct the activities of their UT partner(s) following established workflows. In this role, you will: - Categorize and direct UT on next steps to be taken based on assessment and categorization. - Document underwriting decisions within standards and expectations in Underwriting systems. - Communicate coverages including coverage advantages to highlight in the quoting process, account rounding opportunity, and identify cross-sell opportunity for Specialty businesses on accounts being quoted. - Communicate proactively with Agents to convey a sense of ownership and service during all interactions. - Instill confidence with agents in their decision to place new business with The Hanover mainly SCSMs UTs and Renewal UW colleagues to communicate difficult messages most effectively with Agent partners and on overall agency management. Key measures of success: - New Business Production (approx. $2 Million annually). - Quality of audits/file reviews and achievement of mix goals aligned with workflows. Qualifications - Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size. - Sales orientation: able to solicit, qualify, negotiate and close accounts in a manner that promotes deeper partnership with Agents. - Demonstrated commitment to service and partners; high level of responsiveness UTs SCSMs and renewal UWs demonstrating strong relationship building. - Knowledge of competition and current marketplace; apply to all aspects of performing the role responsiveness and willingness to bring appropriate level of understanding to each opportunity ranging from exception to only underwriting on the small BOP to more thorough review on the larger or more complex accounts. Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description Small Commercial Senior Field Underwriters are responsible for driving the growth of Small CL business by underwriting new business across all lines and sizes of POS and Non-POS accounts. Also responsible for building and maintaining strong agency relationships partnering with Agency staff and SCSMs. The Senior Field UW should work closely with and direct the activities of their UT partner(s) following established workflows. In this role, you will: - Categorize and direct UT on next steps to be taken based on assessment and categorization. - Document underwriting decisions within standards and expectations in Underwriting systems. - Communicate coverages including coverage advantages to highlight in the quoting process, account rounding opportunity, and identify cross-sell opportunity for Specialty businesses on accounts being quoted. - Communicate proactively with Agents to convey a sense of ownership and service during all interactions. - Instill confidence with agents in their decision to place new business with The Hanover. Key Measures of Success: - New Business Production (approx. $2 Million annually). - Quality of audits/file reviews and achievement of mix goals aligned with workflows. Qualifications - Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size. - Sales orientation: able to solicit, qualify, negotiate and close accounts in a manner that promotes deeper partnership with Agents. - Demonstrated commitment to service and partners; high level of responsiveness to UTs, SCSMs, and renewal UWs demonstrating strong relationship building. - Knowledge of competition and current marketplace; apply to all aspects of performing the role responsiveness and willingness to bring appropriate level of understanding to each opportunity. Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description Our Staff Counsel team is hiring an experienced Workers’ Compensation Defense Attorney licensed and residing in California. With a home base in our Glendale, CA office, this role offers genuine flexibility—on-site, hybrid, or fully remote for California-based attorneys. Step into a collaborative, well-resourced legal team where your skill and judgment make an immediate impact. Independently investigates, manages and tries workers compensation cases. Other attorneys may be assigned to work under this attorney’s direction where case complexity requires. Serve as mentor to developing attorneys. Responsibilities/Essential Functions - Handles a case load of California workers’ compensation cases. - Provides direction and mentoring to others. - May assist Managing Attorney as needed in assigning cases, participating in roundtables, developing strategy, and/or evaluating staff attorneys and support staff. Qualifications - 10+ years of experience preferred. - Must be licensed to practice law in the state of California. - Must have workers’ compensation trial experience. - Demonstrated ability to handle high exposure cases. - Admitted to the bar and must be licensed to practice law in the jurisdictions where assigned. - Able to work in a team environment with other attorneys, adjusters, claims professionals and support staff. - Computer literacy, including MS Word, Lexis/Westlaw, and daily management of e-mail and calendar. Essential Skills and Experience - Exceptional ability to advocate on behalf of Hanover’s insureds in workers’ compensation disputes. - Strong ability to consistently and significantly influence claim outcomes through highly effective negotiation techniques. - Strong ability to deliberately and precisely exchange thoughts and opinions with one or more persons and to effectively translate legal language and ideas into layman's terms. - Strong ability to arrive at a determination in moderate to complex situations after careful consideration of facts and law without undo procrastination. - Strong ability to categorize and prioritize work and information to effectively and efficiently maximize productivity. - Proficiency in following up step by step on inquiry or observation and search and examine with care and accuracy. - Proficiency in locating cases, treaties, codified laws and statutes aimed at the discovery and interpretation of law and to draw a reasonable and accurate conclusion or render an opinion there from. - Demonstrates exceptional courtroom behavior, attire and decorum and is an expert with the rules and regulations that govern proceedings and conduct in courts of law or other legal forums and tribunals. - Takes proactive responsibility for their career development. Maintains the necessary skill levels. - Has a first-rate ability to effectively present evidence and arguments of law to a judge or jury for determination of the facts at issue. - Has an interest and solid knowledge of current and possible future policies, practices, trends and information affecting The Hanover Insurance Group’s businesses; Knowledgeable in the basic principles of workers' compensation insurance. - Recognizes unexpected challenges and is able to be resilient, shift and remain on course. - Willingness and ability to mentor and teach others. Physical Demands & Work Environment - Ability to use a personal computer and other standard office equipment. - Ability to sit and/or stand for extended periods. - Required to work on-site as needed. - Ability to travel as necessary. - Ability to work hours in excess of 40 hours per week. - Ability to work in a fast paced, changing or stressful environment. - Ability to perform work in a noisy/loud work environment. - Ability to operate a motor vehicle. - Ability to travel 25% of the time (within the state of California) as needed. - Ability to attend in-person meetings, in-person appearances/conferences trials at the WCAB as needed. - Willing to travel outside of local county of residence. Career Development It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop. Benefits - Medical, dental, vision, life, and disability insurance. - 401K with a company match. - Tuition reimbursement. - PTO. - Company paid holidays. - Flexible work arrangements. - Cultural Awareness Day in support of IDE. - On-site medical/wellness center (Worcester only).

Role Description In these roles, you will play a key part in designing and delivering scalable, secure, and high-performing data solutions that enable analytics, reporting, and strategic decision-making across the organization. You’ll work hands-on with modern data platforms and collaborate with cross-functional partners to transform complex data into actionable insights. Whether you’re early in your career building foundational skills or an experienced engineer leading enterprise-scale initiatives, you’ll contribute to a data-driven culture by developing reliable pipelines, advancing data quality and governance, and continuously improving our cloud-based data ecosystem. These are full-time, exempt roles. Qualifications - Degree in Data Science, Computer Science, or a related field - Must be eligible to work in the US without requiring any sponsorship, now or in the future (Law Permanent Residence or US Citizen) - Experience with data engineering, ETL/ELT, and data modeling - Proficiency in SQL and Python (advanced at senior levels) - Strong problem-solving, communication, and collaboration skills - Experience with cloud data platforms (Azure preferred) - Passion for building high-quality, reliable data solutions Requirements - Design, build, and optimize data pipelines and ETL workflows - Develop scalable data models, data structures, and data integrations - Work with modern cloud platforms including Azure Synapse, Data Factory, Data Lake, and Databricks - Ensure data quality, governance, security, and compliance - Partner with business stakeholders, analysts, and data scientists - Contribute to or lead complex, cross-functional data initiatives - Improve platform reliability through monitoring, validation, and automation - Create clear documentation, runbooks, and data lineage - Mentor junior engineers (Senior-level roles) Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)