Role Description Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role. This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting. In this role, you will: - Manage a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need. - Develop and execute service plans focused on loss and exposure reduction. - Assist regional underwriting in new business development, account improvement, and retention through stewardship. - Possess strong knowledge of policy holder services and act as a regional resource for staff and underwriter training on these services. - Coordinate among geographic regions on service assignments. - Assist the Risk Solutions Field Director in overseeing execution of service by field staff and provide coaching/feedback when needed. Qualifications - Bachelor’s Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred. - 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service. - ARM and/or CFPS preferred. - Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded. - Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

• Build, deploy, and maintain AI-powered workflows using modern AI platforms • Design and implement automation pipelines using Make, Zapier, and custom integrations • Identify manual processes that can be automated to improve efficiency • Continuously optimize workflows to increase scalability and productivity • Develop and maintain integrations across multiple SaaS platforms using APIs and native connectors • Build custom data flows between business applications • Monitor integration health, troubleshoot issues, and ensure system reliability • Debug integration failures and resolve technical issues quickly • Develop and maintain WooCommerce and Shopify websites • Implement front-end and back-end improvements • Support landing page development and website optimization initiatives • Collaborate with internal stakeholders and external contractors when necessary • Build automated reporting pipelines connecting CRM, e-commerce, and marketing platforms • Maintain dashboards and reporting systems used by leadership • Ensure data accuracy across integrated platforms • Improve reporting automation and operational visibility

• Build, deploy, and maintain AI-powered workflows using modern AI platforms. • Design and implement automation pipelines using Make, Zapier, and custom integrations. • Identify manual processes that can be automated to improve efficiency. • Continuously optimize workflows to increase scalability and productivity. • Develop and maintain integrations across multiple SaaS platforms using APIs and native connectors. • Build custom data flows between business applications. • Monitor integration health, troubleshoot issues, and ensure system reliability. • Develop and maintain WooCommerce and Shopify websites. • Implement front-end and back-end improvements. • Build automated reporting pipelines connecting CRM, e-commerce, and marketing platforms.

The Opportunity As an Anthropic Alliance Manager, you will play a pivotal role in establishing and nurturing partnerships that align with our strategic goals. Within our Internal Firm Services practice, you will focus on developing and executing strategic sales and marketing initiatives that drive revenue growth and enhance brand visibility. Your efforts will be instrumental in capturing new business opportunities and promoting the firm's services through innovative market research, digital marketing, and creative campaigns. As a Manager, you will lead teams with a focus on strategic planning and mentoring junior staff. You are responsible for coaching and leveraging team members' unique strengths to meet client expectations. With your growing knowledge of business operations, you will identify opportunities that contribute to the firm's success. You are expected to lead with integrity and authenticity, articulating our purpose and values meaningfully. Embracing technology and innovation, you will enhance your delivery and encourage others to do the same. In this role at PwC, you will build relationships with key Alliance executives, identify synergies between technology and the firm, and collaborate with cross-functional teams to deliver multi-competency programs that address clients' most critical business issues. Responsibilities - Developing and executing strategic sales and marketing initiatives to drive revenue growth and enhance brand visibility - Building and maintaining relationships with key Alliance executives to identify synergies and opportunities for solution development - Collaborating with cross-functional teams to align strategies and deliver multi-competency programs that address client needs - Utilizing market research and digital marketing techniques to engage clients and promote the firm's services - Leading the development of business plans focused on market penetration and revenue growth - Coaching and mentoring team members to leverage their strengths and deliver on client expectations - Analyzing and identifying linkages within systems to improve strategic planning and execution - Addressing conflicts and engaging in critical conversations with clients and stakeholders to resolve issues - Embracing technology and innovation to enhance delivery and encourage team adoption of new tools and practices - Upholding professional and technical standards, including the firm's code of conduct and independence requirements What You Must Have - At least a Bachelor's degree - At least 4 years of experience in Partner & Alliances Management, relationship management or related field, with a track record of driving demand generation and driving successful programs What Sets You Apart - Preference for a Bachelor's degree - Excelling in strategic alliances and sales strategy - Demonstrating analytical thinking and market penetration forecasts - Embracing change and intellectual curiosity - Developing solution-oriented approaches in customer relationship management - Leveraging cross-functional collaboration for revenue growth - Utilizing creativity and professional courage in coaching and feedback The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.