• Partner with business teams to identify high-value AI use cases across company functions, translating business needs into clear solution ideas. • Design and build AI-powered solutions using large language models, AI assistants, APIs, prompt engineering, retrieval-augmented generation, AI agents and workflow automation. • Collaborate with data engineering and platform teams to connect AI solutions to trusted enterprise data and enable scalable use through Azure Databricks capabilities. • Rapidly build prototypes and proof-of-concepts to validate business value, technical feasibility and user experience before moving solutions closer to production. • Support change management and user adoption, helping stakeholders understand, test and successfully use new AI-enabled workflows.

Role Description Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role. This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting. In this role, you will: - Manage a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need. - Develop and execute service plans focused on loss and exposure reduction. - Assist regional underwriting in new business development, account improvement, and retention through stewardship. - Possess strong knowledge of policy holder services and act as a regional resource for staff and underwriter training on these services. - Coordinate among geographic regions on service assignments. - Assist the Risk Solutions Field Director in overseeing execution of service by field staff and provide coaching/feedback when needed. Qualifications - Bachelor’s Degree in Safety, Risk Management, engineering or equivalent undergraduate degree with relevant work experience preferred. - 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service. - ARM and/or CFPS preferred. - Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded. - Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands. Benefits - Medical, dental, vision, life, and disability insurance - 401K with a company match - Tuition reimbursement - PTO - Company paid holidays - Flexible work arrangements - Cultural Awareness Day in support of IDE - On-site medical/wellness center (Worcester only)

• Build, deploy, and maintain AI-powered workflows using modern AI platforms • Design and implement automation pipelines using Make, Zapier, and custom integrations • Identify manual processes that can be automated to improve efficiency • Continuously optimize workflows to increase scalability and productivity • Develop and maintain integrations across multiple SaaS platforms using APIs and native connectors • Build custom data flows between business applications • Monitor integration health, troubleshoot issues, and ensure system reliability • Debug integration failures and resolve technical issues quickly • Develop and maintain WooCommerce and Shopify websites • Implement front-end and back-end improvements • Support landing page development and website optimization initiatives • Collaborate with internal stakeholders and external contractors when necessary • Build automated reporting pipelines connecting CRM, e-commerce, and marketing platforms • Maintain dashboards and reporting systems used by leadership • Ensure data accuracy across integrated platforms • Improve reporting automation and operational visibility

• Build, deploy, and maintain AI-powered workflows using modern AI platforms. • Design and implement automation pipelines using Make, Zapier, and custom integrations. • Identify manual processes that can be automated to improve efficiency. • Continuously optimize workflows to increase scalability and productivity. • Develop and maintain integrations across multiple SaaS platforms using APIs and native connectors. • Build custom data flows between business applications. • Monitor integration health, troubleshoot issues, and ensure system reliability. • Develop and maintain WooCommerce and Shopify websites. • Implement front-end and back-end improvements. • Build automated reporting pipelines connecting CRM, e-commerce, and marketing platforms.