Retool

Title: IT Engineer Location: San Francisco, CA Department: IT Hybrid Full-time Job Description: ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE’RE LOOKING FOR YOU Retool is growing quickly, and the systems that power our internal operations need to scale with speed, reliability, and efficiency. We’re looking for an IT² Engineer to design and build the systems that will power the next phase of that growth. This is not a traditional IT role. You won’t be measured on tickets closed. You will be measured on systems improved, workflows automated, and manual work eliminated. This role is focused on leverage. You will build internal tools and automation that reduce operational overhead, consolidate (and eliminate!) third-party tooling, and enable teams across Retool to move faster with fewer constraints. You will also play a critical role in making Retool its own best customer by building with our platform and shaping how it evolves through real-world usage. You will also help level up the team by mentoring other team members and contributing to a culture of strong engineering practices within IT². WHO YOU’LL WORK WITH You’ll partner closely with teams across Security, Infrastructure, Finance, Workplace, and People Ops to design and build scalable systems that power internal operations. This role sits at the intersection of systems, security, and internal product development. You’ll work cross-functionally to translate operational pain points into automated workflows and internal tools, while helping define how Retool itself is used inside the company. IN THIS ROLE, YOU’LL - Design and build internal tools using Retool to power IT, Security, and operational workflows across the company - Automate core business processes, including onboarding, offboarding, access reviews, procurement, and internal service workflows - Eliminate manual work and reduce operational overhead by replacing repetitive processes with scalable systems - Identify opportunities to consolidate or replace third-party SaaS tools with internal solutions, reducing cost and complexity - Own identity lifecycle systems, including provisioning, RBAC, and integrations across tools like Okta, Rippling, and other critical systems - Improve security and compliance posture through automated access controls, auditing, and system design - Build and maintain integrations across internal and external systems using APIs and event-driven workflows - Partner with IT, Security, Infrastructure, and business teams to turn fragmented processes into scalable, well-designed systems - Act as an internal product builder and power user of Retool, helping shape how we use and improve our own platform - Define and implement scalable patterns and best practices for internal tooling across the company - Mentor junior team members and help raise the technical bar for automation and internal tooling across the team THE SKILLSET YOU’LL BRING - 5+ years of experience in IT Engineering, Systems Engineering, Internal Tools, or similar roles in a fast-growing technology company - Proven track record of building internal tools and automation systems that eliminate manual operational work and scale business processes - Strong experience designing and implementing automation using programming languages such as Python or JavaScript, including API integrations and workflow orchestration - Deep systems thinking with an automation-first mindset. You instinctively replace manual processes with scalable solutions - Hands-on experience with identity and access management systems including Okta, SSO, SCIM, and RBAC, and designing reliable lifecycle workflows - Experience operating across complex SaaS environments, with a focus on consolidation, optimization, and cost reduction - Ability to identify inefficiencies, prioritize high-impact opportunities, and build durable, maintainable systems - Strong communication skills and ability to operate cross-functionally with technical and non-technical stakeholders - Experience mentoring or supporting junior engineers and contributing to a strong engineering culture - High ownership mindset with a focus on measurable impact including efficiency gains, cost reduction, and risk mitigation For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $150,000 – $200,000 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Title: Solutions Architect Location: San Francisco; Remote, US Department: Professional Services Job Description: ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. IN THIS ROLE, YOU’LL: - Advise and implement full-stack solutions using Retool - Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product - Develop new service offerings based on customer / market need - Assist with scoping, estimating, and selling professional services engagements - Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases - Assist with partner enablement and certification - Serve as a trusted advisor to our customers - Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise - Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution - Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners THE SKILLSET YOU'LL BRING: - 3-5 years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer. - Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python. - Experience designing scalable cloud architectures and integrating enterprise systems. - Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions. - Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations. - Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions. - Comfortable with open-ended problem-solving in unstructured environments. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Title: Software Engineer, Governance Location: San Francisco, CA US Department: Engineering Hybrid Full-time Job Description: Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE'RE LOOKING FOR YOU AI is making it possible for anyone to build software in minutes. But building fast and building safely are two very different things. As development democratizes and more people across an organization create apps, agents, and workflows, the risk surface expands dramatically. The question enterprises are asking isn't "can we build it?" but rather "can we trust what's been built?" On the Governance team, we're solving this problem by building the foundational layer that sits between builders and data. This is the policies, access controls, audit trails, and security infrastructure that make Retool the platform enterprises trust to scale across their entire organization. Your work will span the stack, from full-stack web development to data pipelines and product infrastructure. You'll focus on the problems that matter most to customers with thousands of employees on Retool: What slows them down? What keeps their security teams up at night? How do we make the right thing easy and the wrong thing hard? This team is responsible for making Retool easily configurable for and deeply trusted by our largest customers. The Governance team owns the systems that make Retool secure, organized, and trustworthy at scale, from the data layer all the way up to how teams discover and manage their work. PROJECTS YOU MIGHT WORK ON - Data Access Control Layer: Design and build the system that enforces table-level, column-level, and row-level access controls across Retool's database connectors. You might work on: policy modeling, query rewriting to inject security constraints at the data engine, and building the admin UX that makes complex rules intuitive to configure. The goal: when a builder creates an app, the data security is already handled, automatically and invisibly. - Hub & Admin Setup: Redesign how administrators onboard and manage Retool. Build the landing page experience, global search, and the guided setup flow that gets enterprises from sign-up to first production app faster. Surface security insights, flag under-authenticated resources, and create the admin dashboard that makes platform health visible at a glance. Build the features that change Retool from something that admins manage to a system that is self managing and self healing, with proper admin oversight and controls. - Projects: Build the new organizational primitive for Retool. Projects group apps, agents, and workflows into a shared space with their own membership and role-based permissions. You'd design the data model, build the permissions layer, and create the UI that gives teams a clear home base, replacing a flat, unstructured console with something that scales to hundreds of teams. - Automated Security Center & Admin Control Panel: Build the intelligent layer that proactively keeps Retool secure and well-governed. Surface under-authenticated resources, flag potentially dangerous access patterns, monitor usage analytics and spend, and integrate with compliance and DLP tools so security and admin teams get actionable insights instead of raw data, and Retool gets smarter about protecting customers the more they use it. - Spaces & Instance Management: Build the controls that let enterprises govern multiple Retool Spaces and instances from a single pane of glass. Enforce organization-wide policies, like requiring all Spaces to use a specific SSO provider or AI configuration, and proactively identify misconfigurations or deviations from compliance requirements. THE SKILLSET YOU'LL BRING - 2–8 years of professional software engineering experience, ideally some of which you've spent at startups - Experience owning technically challenging, cross-functional projects from start to finish - Strong fundamentals across the entire stack, with a strong grasp of backend systems design, data modeling, and building reliable, scalable software - You communicate clearly in design docs, code reviews, and cross-functional discussions - You care about code quality, testing, and leaving the codebase better than you found it - You're motivated by solving real customer problems, not just writing clever code NICE TO HAVE - Familiarity with Terraform or infrastructure-as-code practices - Exposure to dbt, Databricks, or data pipeline tooling - Experience building authorization, access control, or security systems - Experience with policy engines, query rewriting, or data governance platforms - Familiarity with RBAC, ABAC, or relationship-based access control models (Zanzibar, OPA, Cedar) - Familiarity with authentication and authorization protocols (OAuth, SAML, SCIM, or similar) - Experience designing taming complexity in admin-facing UIs or platform management tools WHO YOU'LL WORK WITH You'll join a team that sits at the intersection of security, platform infrastructure, and product experience. You'll work alongside engineers, product managers, and designers who care deeply about making enterprise governance feel effortless rather than burdensome. You'll also partner closely with teams across Retool because governance touches everything. We're a hard-working, passionate bunch who are motivated by collaboration, strong results, and bringing the impact of Retool to our customers. When we're in the office, we enjoy eating lunch together, and we've been known for our lively game nights. But at the root of it all, we come together to show our customers and not-quite-yet customers how Retool can make them and their companies more efficient and successful. We're building systems that the largest companies in the world will rely on to keep their data safe and their teams productive. If you want your work to be foundational, the kind of engineering that unlocks everything else, this is the team. Retool offers generous benefits to all employees and hybrid work location.

Title: Senior Business Development Representative Location: Salt Lake City Hybrid Full-time Department: Sales Development Job Description: ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHY WE’RE LOOKING FOR YOU: In the last year we’ve grown our sales team by 3x, and we’ll need to continue expanding our team to meet our 2026 revenue targets. You will be joining as a foundational member of the BDR team to prospect into target accounts and build outbound strategies to get them on Retool. WHAT YOU’LL DO: - Drive awareness for Retool through identifying and prospecting accounts (from venture-backed high-growth technology companies to Fortune 500’s) - Develop a keen understanding of the Retool product and value proposition - Mentor and coach junior BDRs, sharing best practices and helping elevate overall team performance - Send personalized and creative outbound campaigns to these prospects and book qualified meetings for our sales team - Take an iterative process to build, test, and measure different outbound strategies - Conduct discovery to understand prospects’ business challenges, and articulate how Retool provides value to different customers based on their role, industry, and technical aptitude - Achieve daily, weekly, and quarterly metrics - Be diligent around Salesforce hygiene so you, and other Retool teams, can use that data to analyze and report on pipeline health THE SKILLSET YOU'LL BRING: - 1+ year of Sales Development experience in a B2B sales motion - Attention to detail, critical thinking, and a strong work ethic - Thrives with evolving changes, working collaboratively, and learning very quickly - A love for tracking data, analyzing metrics, and iterating processes - High-ownership, growth mindset, and problem-solving capabilities - Excitement in pursuing a GTM career For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $55,000 – $85,000 per year. Retool offers generous benefits to all employees and hybrid work location. Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Title: Software Engineer, Observability Location: San Francisco Department: Engineering Job Description: ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! WHAT YOU'LL DO: In this role, you will build, integrate, and evangelize observability platforms and solutions for our products and internal systems. You will drive adoption of these solutions and ensure they drive value for the company. Your core responsibility in this role is to build and deploy observability solutions that make our products highly available, scalable, reliable, observable and delight our customers. IN THIS ROLE, YOU WILL: - Help build a great product that improves productivity of engineers across the globe by several orders of magnitude - Design and build observability solutions for collection, delivery, analysis, and visualization of metrics, logs, and traces - Work with engineers, designers, product managers and customer support to instrument and implement observability into our products and internal apps - Build orchestration and automation tooling around off-the-shelf solutions (e.g. Datadog, Grafana), as well as build custom solutions that meet our unique needs - Be involved in the development of scalable, distributed software systems that support globally distributed customer base - Coach and mentor other SWE; Provide leadership in iteratively defining & refining development processes as the team grows THE SKILLSET YOU'LL BRING: - 3+ years of related professional experience, 2+ years working on a mission critical platform with high-availability requirements - Experience with containerization (e.g. Docker, Kubernetes), infrastructure as code (e.g. Terraform) and observability (e.g. Datadog, Stackdriver, Wavefront, Grafana) stacks - A strong understanding of system availability, resiliency, and recoverability - Strong organizational skills with high attention-to-detail and able to work independently with minimal supervision - Ability to thrive in a high-energy, high-growth, fast-paced, entrepreneurial environment. Willing to learn new skills and implement new technologies BONUS POINTS: - Familiarity with TypeScript and Node.js backend development - Familiarity with React frontend web development - Experience with observability platforms and tools like Datadog, Grafana, etc.. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page! Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.

Title: Manager, Solutions Architecture Location: New York Department: Professional Services New York Professional Services Hybrid Full-time Job Description: ABOUT RETOOL ABOUT RETOOL Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows. At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components. Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for. Let's build the future together! ABOUT THE ROLE: Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. IN THIS ROLE, YOU’LL: - Advise and implement full-stack solutions using Retool - Oversee a team of Solutions Architects - Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product - Develop new service offerings based on customer / market need - Assist with scoping, estimating, and selling professional services engagements - Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases - Assist with partner enablement and certification - Serve as a trusted advisor to our customers - Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise - Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution - Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners THE SKILLSET YOU'LL BRING: - 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer. - 2+ years of leadership or team lead experience, or demonstrated success in mentoring and influencing other SAs in a fast-paced, high-velocity environment. - Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python. - Experience designing scalable cloud architectures and integrating enterprise systems. - Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions. - Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations. - Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions. - Comfortable with open-ended problem-solving in unstructured environments. For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. The base pay range for this role is $258,600 – $287,400 per year. Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Role Description GTM Programs is building the engine that moves our customer lifecycle motion from generalized communications to individualized business value, from technical messaging to outcome-focused engagement, and from human-monitored outreach to programs that trigger on customer telemetry and scale across the base. We're hiring a GTM Customer Programs Manager to run the operating core of that engine. This is a player-coach role. You'll lead a small, high-caliber team across scaled customer programs, GTM automation, and scale customer success management. You will personally expose the measurement layer and the high-leverage assets that let the entire GTM organization scale beyond headcount. You'll run our sprint operating model, manage the telemetry scoreboard that tells us whether our programs are working, and a portfolio of scaled assets—the Business Value Calculator, the Use Case Library, and the tools that follow them—as products with roadmaps and adoption metrics, not static collateral. You'll sit at the intersection of Success, Sales, RevOps, and Product. The work doesn't ship without cross-functional partnership, so influence matters more than authority. If you're an operator-analyst who's run programs on a cadence, can turn product-usage data into account-level action, and wants to coach a team while still building things yourself, this role is for you. Qualifications - 8+ years in GTM operations, RevOps, program management, or growth/lifecycle program ownership at a B2B SaaS company, including direct people-management experience - Strong analytics range—comfortable in SQL and warehouse data, building dashboards, and turning telemetry into account-level action (experience with Databricks or a comparable platform is a plus) - Fluency with the modern GTM toolchain: Salesforce (campaigns and objects), marketing/outreach automation, and ideally Retool or another low-code app layer—you like to build, not just spec - Demonstrated operating-cadence discipline: you've run sprints, an agile-style program rhythm, or a 4DX-type cadence of accountability, and you can keep a scoreboard sacred against the day-to-day whirlwind - A cross-functional operator who moves work through Sales, Success, RevOps, and Product without relying on positional authority - Strong written and verbal communication; you run recurring forums that are structured, collaborative, and actionable - High ownership mentality—you don't wait for a playbook to exist; you build one and iterate Requirements - Run our sprint operating model: one sprint in execution, one in design. Facilitate sprint planning, post-mortems, and the play lifecycle so every program either graduates to an evergreen automated motion or is retired with documented learning. - Manage team activities using the telemetry scoreboard that measures program impact against our team goal, translating product-usage signal into account targeting and trigger logic, and maturing our metrics from play quality and engine contribution toward cohort lift and revenue impact. - Manage a portfolio of scaled GTM assets (e.g. the Business Value Calculator, Use Case Library, Hackathon-in-a-box, as products). Maintain a roadmap, instrument adoption, enforce version discipline, and run a clear intake for what gets built next. - Coordinate the cross-functional play calendar across the field, RevOps, and partner teams. Surface overlapping programs before they collide. We coordinate; we don't gatekeep. - Partner with RevOps and Data Team to wire programs into delivery surfaces (e.g. workflow portals, Salesforce, Slack, Outreach) so that every program is measurable end to end. - Lead, coach, and develop a team spanning scaled customer programs, GTM automation, and technical account management. - Operate the team using the 4 Disciplines of Execution principles. - Partner closely with our Business Value lead so that the methodology and narrative they own translate cleanly into the scaled assets and programs you productize. Benefits - N/A Company Description - N/A

Role Description Retool’s Service Delivery Managers own execution and delivery for a portfolio of high-impact Professional Services engagements. This is a hands-on, embedded delivery role. You will operate as the day-to-day delivery owner - bringing structure, accountability, and clarity across Retool teams, certified partners, and customers. This role is ideal for a service delivery professional who is comfortable operating autonomously and prefers deep ownership over a limited set of complex projects. - Own end-to-end delivery for a portfolio of high-impact Professional Services engagements - Maintain a deep understanding of project goals, technical context, and customer environment - Establish and maintain delivery structure: milestones, ownership, dependencies, and timelines - Build and maintain project plans with clear ownership, dependencies, and delivery milestones - Monitor project financial health, including scope, utilization, burn rate, and budget consumption; proactively identify expansion or change-order needs - Act as Retool’s delivery owner for partner-led engagements, holding partners accountable through governance - Partner closely with Solutions Architects to set the pace and manage scope - Lead customer communication with confidence: set expectations, run weekly syncs, and deliver weekly updates - Surface delivery, technical, or partner risks early and escalate with clear mitigation paths - Drive a clean project closeout and stakeholder handoff with minimal oversight Qualifications - 5+ years of experience in project, program, or service delivery management within SaaS, Professional Services, consulting, or agency environments - Proven ability to own complex, customer-facing delivery independently, from kickoff through closeout - Ability to engage credibly in technical delivery discussions, even without being hands-on in implementation - Experience managing multiple concurrent projects with senior stakeholders and competing priorities - Strong judgment in scope control, risk identification, and escalation - Demonstrated ability to hold external partners or vendors accountable through structured governance - Exceptional written and verbal communication skills, including executive-ready status reporting - Comfort operating in ambiguous, fast-moving environments where structure must often be created - Strong prioritization and time management across multiple concurrent engagements - (Nice to have) Experience with PSA tools (Rocketlane), enterprise SaaS implementations

Role Description Retool is growing fast, and our legal function needs to keep pace. We're looking for a commercial lawyer who moves quickly, communicates clearly, and is genuinely energized by helping a business close deals and scale its operations without unnecessary legal drag. This is a hands-on, high-impact role reporting to the Senior Corporate Counsel. You'll play a key role in supporting our commercial contracting work, partnering closely with our sales team, leading our vendor contract program, and helping build the legal ops infrastructure – playbooks, templates, processes. If you enjoy solving problems and finding practical, scalable solutions and want to work somewhere that treats legal as a business enabler rather than a checkpoint — this role is for you. Qualifications - J.D. and active bar membership in at least one U.S. jurisdiction - 3-5 years of in-house or law firm experience, with meaningful exposure to commercial contracts in a B2B SaaS environment across both customer and vendor relationships - Familiarity with privacy law frameworks, including GDPR and CCPA, as they arise in commercial transactions - Comfort with high-volume, quick-turn commercial work and the ability to prioritize and execute independently - Strong written and verbal communication skills and comfort translating legal concepts for non-lawyer audiences - Genuine curiosity about AI tools and legal tech, with a willingness to leverage them to work more efficiently - Experience with contract management systems such as Ironclad or similar a plus Requirements - Serve as a key legal contact for our sales team on commercial transactions by reviewing, revising, and negotiating MSAs, DPAs, order forms, and NDAs - Lead vendor contract reviews, partnering with internal stakeholders who own the vendor relationship - Help build and maintain our commercial legal infrastructure, including contract intake workflows, contract templates, playbooks, and process documentation, and identify opportunities to leverage AI to improve efficiency and scale - Partner cross-functionally with Finance, Accounting, Trust, and other internal teams to provide practical, business-oriented legal guidance on day-to-day operational matters - Stay current on legal developments affecting AI technologies and evolving laws and regulations relevant to our business - Support our Senior Corporate Counsel on special projects and matters as needed

Role Description Retool’s Solutions Architects help our customers harness the full power of Retool – whether it is a focused Quickstart engagement to help a new customer get started, or a year-long engagement where you guide technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform. Our Professional Services team members are billable, and working directly with customers and system integration partners to scale the impact of our products. This is a hands-on role, and includes building Retool applications, integrating our platform into the customers stack, and advising on end-to-end solutions. In addition to working directly with our customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings that we go to market with and build the operational processes to scale the PS function at Retool. In this role, you’ll: - Advise and implement full-stack solutions using Retool - Help our partners deliver best-in-class services to our customers, allowing us to efficiently scale the impact of our product - Develop new service offerings based on customer / market need - Assist with scoping, estimating, and selling professional services engagements - Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases - Assist with partner enablement and certification - Serve as a trusted advisor to our customers - Identify and lead internal strategic initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise - Work collaboratively and have very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking - Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution - Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners Qualifications - 5+ years in technical, customer-facing roles such as Solutions Architect, Customer Engineer, or Deployed Engineer. - Hands-on experience with full-stack development, including SQL, JavaScript, APIs, and Python. - Experience designing scalable cloud architectures and integrating enterprise systems. - Passion for leveraging technology to solve business problems creatively, ensuring scalable and efficient solutions. - Exceptional technical communication skills, translating customer requirements between business and technical teams to drive successful implementations. - Ability to think on your feet, troubleshoot issues, and provide real-time solutions during technical discussions. - Comfortable with open-ended problem-solving in unstructured environments.