Retool

Role Description The Solutions PMM team owns ICP strategy, core narrative, solutions messaging, competitive positioning, and field enablement across all segments. This role specifically leads our data & AI GTM motion—one of Retool’s most strategically important growth areas. We’re looking for a senior technical PMM who can go beyond messaging frameworks and into direct, hands-on field credibility: - Define and own the data & AI ICP - Go deep on fluid competitive dynamics with code generation tools - Synthesize quarterly research into actionable GTM intelligence - Show up as a genuine partner to sellers on active deals This is a high-visibility role with real scope. If you love sitting at the intersection of market strategy, technical depth, and field execution, and you’re energized by helping a fast-moving team land its biggest bets, we’d love to meet you. Qualifications - 5+ years of product marketing experience at a high-growth B2B SaaS company, with meaningful time in developer tooling, data infrastructure, or AI/ML - Demonstrated experience building ICP frameworks, persona-based messaging, and segment-specific GTM strategies - Technical depth and AI fluency sufficient to understand how our platform works and how customers derive value from it - Field credibility—you’re comfortable supporting sellers on active deals and translating complex market dynamics into clear positioning - World-class writing and communication skills; you can distill complexity into clarity for both technical and business audiences - Strong affinity for data and operations teams, with a working understanding of the tools and ecosystems they rely on - An insatiable intellectual curiosity and genuine interest in the AI-native software development space Requirements - Define and maintain our data & AI ICP personas, value propositions, use cases, and segment-specific messaging - Lead quarterly industry research across all ICPs and synthesize findings into actionable GTM intelligence for the broader team - Develop and maintain messaging, campaign narratives, and BDR/DG maps and talk tracks - Build win case studies and proof points across champion and/or buyer deals - Create assets for field sellers on active deals and drive them through enablement for scale - Work with demand gen, content, and enablement to activate messaging and associated GTM motions - Own Retool’s coopetition positioning against code generation and ecosystem tools (including Claude, OpenAI, and others) - Support the partnerships team with market context, messaging alignment, and partner-facing materials - Partner with our Technical Customer Experience team on messaging support and internal and external deliverables - Collaborate with partner marketing and revenue enablement on program kickoffs, planning, and execution

Role Description Retool is scaling quickly, and our revenue accounting and billing operations are scaling with it. To support our continued growth and maturity, we are looking for an AR & Billing Operations Manager to own our billing and collections operations. This person will take full ownership of our billing operations, coordinate closely with extended team members, our customers and external partners, and serve as our point person for indirect tax compliance. We will also look to you to help us build processes, develop controls, and identify opportunities for automation that will help us scale. If you thrive in a fast-paced environment with high visibility amongst cross-functional partners, enjoy building scalable processes, and want to make a meaningful impact on a growing finance team, this role is for you. Qualifications - 6+ years of relevant experience in billing operations, accounts receivable, or finance operations at a high-growth SaaS company - Bachelor's degree in Accounting, Finance, Business, or related field preferred - Strong working knowledge of NetSuite, including sales order creation, data imports, and how billing data is structured within the ERP - Proficiency in Salesforce and comfort navigating the data relationship between Salesforce and NetSuite, including identifying and resolving sync issues or data discrepancies - Experience working with Stripe, including reconciling payment data to an ERP and understanding how it flows into billing and reporting workflows - Genuinely tech-savvy and data-fluent — comfortable manipulating and transforming datasets and motivated to find smarter, more automated ways to handle recurring data tasks; strong Excel or Google Sheets required; SQL a plus - Familiarity with indirect tax concepts (US sales tax, VAT) and experience coordinating with external tax advisors a strong plus - Strong organizational skills; a detail-oriented self-starter with the ability to work independently, manage multiple priorities, and drive continuous improvement - Excellent communication skills, both written and verbal, with the ability to partner cross-functionally and engage external stakeholders effectively - Prior experience in a start-up or high-growth environment preferred Requirements - Own end-to-end billing operations, ensuring accuracy and efficiency across the full billing cycle and appropriate segregation of duties in sales order processing - Maintain strong AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries - Lead quarter-end write-off recommendations and own AR reporting, including aging analysis, allowance for doubtful accounts, and related GL reconciliations - Serve as the internal expert on data flows across Salesforce, NetSuite, and Stripe — identifying data integrity issues, managing recurring data transformation workflows, and driving toward more automated, scalable processes - Reconcile payment processor data to the ERP, supporting both billing accuracy and indirect tax data needs - Act as the primary liaison with our third-party indirect tax provider, validating data prior to return preparation and supporting VAT registrations and filings as we expand into new jurisdictions - Partner cross-functionally with Revenue Operations, Sales, and Finance to resolve billing discrepancies, standardize procedures, and support month-end close - Respond to billing and AR-related questions from internal stakeholders with professionalism and efficiency - Support special projects as needed, including systems implementations, process redesigns, and automation initiatives Company Description

Role Description As the Mid-Market Sales Manager, you will build and lead a team of world-class sellers that consistently exceed quota, deliver great customer outcomes, and exemplify the Retool values. You will help lead as we scale out our Mid-Market sales motion to capture the market opportunity at Retool. - Hire, build, coach, and execute as we work with the team and broader company to accelerate our platform sales. - Be an integral part of the Sales leadership team targeting Mid-Market accounts (100-2500 employees). - Lead a team of highly motivated Mid-Market Account Executives. - Focus on coaching and developing the team, running strategic sales cycles to establish new customer relationships. - Partner cross-functionally to grow our footprint across our existing customer base. - Bring vision, purpose, and drive to the team. Qualifications - 2+ years of sales leadership or team lead experience, or demonstrated success in mentoring and influencing other sellers in a fast-paced, high-velocity environment. - 6+ years of full-cycle B2B SaaS sales experience. - Proven track record of exceeding targets and driving team performance in a fast-paced, high-growth environment. - Strong command of consultative, value-based sales methodologies (MEDDPICC or Command of the Message). - Demonstrated ability to hire, develop, and coach high-performing Account Executives. - Excellent forecasting, pipeline management, and cross-functional collaboration skills. - Exceptional communication and executive presence with both technical and business audiences. Requirements - Determine staffing levels to support annual goals, establish job descriptions, recruit new Mid-Market Account Executives, and lead the recruiting process to shape and grow the team. - Assess the go-to-market readiness of our sales team, identify gaps in our approach, and develop new processes to ensure the team is properly trained/equipped to perform against our goals. - Be held responsible for delivering against quarterly revenue and pipeline generation targets, in a consistent quarter-over-quarter cadence. - Engage at the executive level in key deals and serve as an escalation point. - Motivate individuals and the team to exceed targets through coaching and mentorship. - Accurately forecast your business to guide focus across Sales Development, Marketing, and Success. - Identify, qualify, and help accelerate business opportunities through partnerships with Sales Development, Sales Engineering, and Marketing. Company Description

DESIGN AT RETOOL Retool designers make decisions that will affect millions of people, from the developers creating software to the employees who operate it every day. Instead of designing just one product, we’re effectively designing unique software products for thousands of companies across many different verticals. This also presents a unique design challenge. Because it’s possible to build nearly anything in Retool, we don’t have absolute control over how our users experience the product. We’re constantly seeking just the right balance between convention and configuration, between technical expressiveness and conceptual simplicity. ABOUT THE ROLE Retool’s visual identity is very much in its infancy with massive potential to expand and grow in how it applies to various aspects of the business. As a brand designer you will play a key role in helping explore and define what that future looks like. You’ll advocate for brand systems while still finding opportunities to break out and explore new territories, iterating through conceptual approaches for a brand that stands out in a sea of generic SaaS businesses. We’re not interested in playing it safe—we want to win the hearts and minds of software developers, builders, entrepreneurs and more. This position sits within our Brand Design team and will play a critical role in further shaping Retool’s brand. IN THIS ROLE, YOU'LL - Partner with product, marketing and engineering to create an extraordinary brand experience across retool.com, marketing campaigns, branded content moments, events, product experiences, etc - Help maintain and expand flexible brand system for Retool that scales to meet the needs of the business - Collaborate within the brand team to establish how Retool’s visual identity is strategically expressed across all experiences - Act as a champion for the brand and how design is applied globally - Brief and collaborate with external partners for various needs across illustration, motion, video and other agency engagements to execute projects with high production quality - Design through iteration, experimentation and learned user behaviors - Ensure consistency in brand work across all marketing channels while seeking opportunities to experiment and grow the capabilities of our visual system - Be an active participant in design at Retool, providing thoughtful feedback across design and product teams in critiques, reviews, and more THE SKILLSET YOU’LL BRING - Minimum of 10 years of experience in visual design in-house or in an agency setting - Experience and understanding of the formal elements of graphic design—including typography, color, layout, and composition - A creative focus on visual design applied across various surfaces such as web, environmental experiences, print and digital campaigns, video, product, etc. - Passion for branding, demonstrable through a portfolio of strong work in a variety of contexts and execution with a focus on brand systems - Experience working with motion designers to conceptualize animated visualizations as a part of a brand system–individual motion experience is a plus - Strong communication skills and the ability to collaborate effectively - A curiosity to stay educated on the latest design technologies and techniques, tempered by a desire to establish an original, opinionated style—not follow trends - A track record of successfully collaborating with design, marketing and business partners to translate project needs, audience insights, and constraints into informed design decisions - An ability to balance many simultaneous projects, independently prioritize work based on project objectives and business goals, and thrive in a fast-paced, high-growth startup environment - A proactive, self-starter work ethic with the ability to operate independently within a small team; Thoughtful, empathetic and creative. - Secondary design skills are a huge plus! Motion, 3D, sound design, prototyping, creative coding, etc.

WHY WE’RE LOOKING FOR YOU: We’re looking for a Manager of Sales Variable Compensation to bring structure, accuracy, and scalability to how we run incentives across our GTM organization. This role sits on a lean, high-impact Revenue Operations team where getting the fundamentals right really matters — and where strong operators can quickly expand their scope. You’ll start by owning and optimizing commission operations end-to-end, ensuring our sales team is paid accurately and on time, every time. From there, you’ll grow into a key partner in shaping compensation strategy — helping design plans that drive the right behaviors and scale with the business. WHO YOU’LL WORK WITH: You’ll partner closely with Sales Leadership, Finance, Accounting, and GTM teams. This role is highly cross-functional and visible, requiring tight alignment across stakeholders to ensure compensation processes run smoothly and support broader GTM priorities. WHAT YOU’LL DO: Operations & Administration (Primary Focus to Start) - Own end-to-end commission operations, including monthly and quarterly calculations, validations, reconciliations, accruals, audits, and payouts — ensuring accuracy, compliance, and timeliness. - Manage and resolve commission inquiries and disputes, serving as the escalation point for complex or sensitive issues. - Administer and optimize Xactly including plan configuration, calculation logic, quota uploads, reporting, and UAT. - Partner cross-functionally to ensure data accuracy and consistency across Salesforce, compensation tools, and reporting workflows. - Maintain and improve documentation, SOPs, participant agreements, and compensation calculators. Plan Design & Strategy (Expanded Scope Over Time) - Support the design and rollout of compensation plans, including quotas, territories, crediting rules, accelerators, SPIFFs, and MBOs. - Partner with Sales Leadership and Finance to align plans with GTM strategy and business goals. - Benchmark programs and support modeling of compensation scenarios to inform planning and decision-making. - Contribute to presentations and insights shared with GTM and Finance stakeholders.  Analytics & Reporting - Build and maintain reports and dashboards to track quota attainment, payouts, and performance trends. - Identify discrepancies, payout anomalies, and opportunities to improve plan clarity or reduce manual effort. - Provide reliable, data-driven insights to support ongoing optimization of compensation programs and processes. THE SKILLSET YOU’LL BRING: - Hands-on experience managing sales compensation operations in an ICM tool (Xactly strongly preferred, or similar platform). - Experience in Revenue Operations, Sales Operations, Strategic Finance, or GTM Strategy & Operations preferred but not required - Strong working knowledge of Salesforce and how it feeds into compensation processes. - Proven ability to run accurate, timely commission cycles with strong attention to detail. - Solid analytical skills and comfort working with large, complex datasets. - Experience partnering cross-functionally with Sales, Finance, Accounting, and GTM teams. - Ability to thrive in a lean, high-impact environment where you can own processes end-to-end. - Clear, effective communication skills — especially when navigating sensitive compensation topics.

WHY WE'RE LOOKING FOR YOU You’re a strategic, creative force who lives and breathes digital culture. As our Social Media Manager, you'll shape how Retool shows up online—translating what we build into content that resonates with our audience of engineers and business builders. This role goes beyond publishing content. You'll help establish Retool's voice in the enterprise AI app development era, build a community of advocates, and drive meaningful engagement on the platforms that matter most to our audience. You'll also play a key role in evolving our brand voice—ensuring consistency while helping us stand out as a differentiated and trusted choice in a crowded AI tools landscape. WHAT YOU'LL DO - Own and evolve Retool's social media strategy, with LinkedIn and YouTube as the primary investment channels—and a thoughtful, platform-appropriate presence on X, Reddit, and emerging channels - Lead our YouTube strategy end-to-end: originate short-form video content (YouTube Shorts), manage distribution, and grow our channel as a compounding discovery engine for the Retool brand - Create and manage content that highlights our product, customer use cases, and Retool's positioning - Partner with Demand Gen and Brand to support and amplify campaigns on social, ensuring maximum reach at key launch moments - Monitor and authentically engage with builders on Reddit and other forums, identifying opportunities to contribute value—not just broadcast - Build and support our internal advocacy efforts, including empowering individual Retools on social channels and working with senior executives to build their organic following - Collaborate cross-functionally with Content, Product Marketing, and DevRel to surface strong stories and content ideas ahead of the curve - Develop and maintain a social listening strategy using Meltwater to track brand perception, competitive signals, and community sentiment - Track and analyze performance across platforms and use data to continuously refine our approach, format mix, and posting cadence THE SKILLSET YOU'LL BRING - 5+ years of experience managing social media for B2B tech companies, with a track record of growing engagement and community - Proven experience building and scaling a YouTube and/or short-form video strategy, including content planning, production, and performance tracking - Strong video creation skills: ability to concept, produce, and edit short-form content that is fast, genuine, and algorithm-aware—without over-producing it - Experience developing and executing a Reddit strategy, with a real understanding of community norms, when to engage, and when to stay out of the way - Excellent writing and editing skills with the ability to adapt tone across platforms and audiences - Ability to translate complex technical concepts into compelling, accessible content without losing accuracy - Proficiency in Figma for creating and customizing on-brand templates and product visuals - Analytical mindset with experience using performance data to guide content decisions and posting strategy - Comfortable operating with a lightweight approval process and moving quickly—especially for time-sensitive short-form content where publishing speed matters - Strong organizational skills and ability to manage multiple priorities across platforms, campaigns, and stakeholders - Collaborative approach with experience working cross-functionally with brand, product marketing, and developer relations teams - An AI-first and AI-curious approach to everything you do WHY JOIN US? Your work will directly influence how we show up in the market at a genuinely exciting moment—as enterprise teams navigate AI-powered software development and look to Retool as the trusted choice. We value thoughtful execution, creativity, and data-driven decision-making—and we'll give you the autonomy and support to do your best work.

WHY WE'RE LOOKING FOR YOU: Retool supports hundreds of committed customers, and the way we engage them at scale has to be as intentional and well-targeted as any 1:1 relationship. We are building a scaled customer engagement function to do exactly that: reaching the right customers with the right message at the right moment, driven by behavioral signals and thoughtful engagement design rather than individual account coverage. This is not a traditional account management role. You will not carry a named book of business. Instead, you will own the engagements, content, and interventions that move our entire committed customer base toward activation, adoption, and long-term success. If you get energized by spotting a pattern across hundreds of customers and designing a response that fixes it systematically, then iterating until the data proves it worked, this role is for you. WHAT YOU'LL DO: - Design and execute scaled customer engagement programs, including webinars, email campaigns, and trigger-based interventions targeted to specific customer cohorts based on usage patterns and lifecycle signals surfaced by our GTM systems team. - Develop and maintain customer-facing content at scale: best practices, enablement materials, templates, and targeted messaging that helps customers get more out of Retool without requiring a 1:1 touchpoint. - Engage directly with customers (roughly one-third of your time) through research conversations, office hours, and proactive outreach, using those interactions to gather qualitative signal that sharpens your work. - Track performance rigorously across your programs, including engagement metrics and downstream product behavior, and bring a clear point of view on what is working and what to change. - Surface patterns and trends from your customer engagement back to Product, GTM leadership, and the broader TCX org to influence roadmap and go-to-market priorities. WHO YOU'LL WORK WITH: You will partner closely with GTM Programs leadership, the GTM Engineering/Systems team, AEs, Account Managers, and cross-functional partners across Product and GTM. This function is evolving rapidly, and you will have an active role in shaping how it operates. THE SKILLSET YOU'LL BRING: - Experience in a technical customer-facing role such as TAM, Customer Success, or Solutions Engineering, with demonstrated ownership of customer outcomes across a broad base rather than named accounts. - Experience running 1:many engagements or enablement initiatives, with the discipline to measure whether they moved the needle. - Strong written communication skills. Your content has to land without you in the room. - Working knowledge of how applications are built, including SQL, APIs, and front-end/back-end concepts, enough to lead technical conversations in office hours, interpret product usage signals, and engage credibly with EPD and customers. - Comfort working with customer data to identify trends and inform targeting. - A pattern-matching instinct that drives you to fix recurring friction points at scale rather than address them one conversation at a time. - Comfort operating in a fast-moving environment where the playbook is still being written.

WHY WE'RE LOOKING FOR YOU The opportunity for Retool is massive—and the timing matters. The problems we solve are broad, and our customers span industries, use cases, and levels of technical sophistication. We’re looking for a leader who can build and scale a high-impact Sales Engineering organization to accelerate growth now and into the next phase of the company. WHO YOU'LL WORK WITH You’ll partner closely with Sales leadership across Account Executives, Sales Development, and Operations to shape the direction of the business. You’ll also work cross-functionally with Recruiting, Engineering, Marketing, and our Technical Customer Experience teams (Customer Success, Services, Support, GTM Programs). You’ll lead and grow a global Sales Engineering org, and play a key role in defining how we show up technically in the market. We’re a highly collaborative, high-ownership team that cares deeply about our customers and how we build. We’re looking for someone who raises the bar, operates with urgency, and wants to help shape what this org looks like at scale. WHAT YOU’LL DO: - Set and execute the strategy for the Sales Engineering function in support of company growth goals - Hire, develop, and lead a global team of Sales Engineering leaders and ICs - Partner with GTM and Technical Customer Experience leadership to align pre-sales strategy with broader business objectives - Own the technical sales process—from discovery through solution design, demos, and POCs - Ensure the team is equipped with the right tools, systems, and enablement to operate efficiently and at a high level - Use data and performance metrics to identify gaps, drive accountability, and continuously improve team output - Engage directly with key customers and prospects on complex deals and strategic opportunities - Act as a trusted technical advisor to customers and an internal advocate for their needs - Build strong cross-functional relationships with Product, Engineering, and Design to stay ahead of product evolution - Drive adoption of modern tooling, including AI-assisted workflows, to improve team productivity and customer experience - Foster a culture of high standards, curiosity, and continuous improvement - Stay current on industry trends, including emerging technologies and AI, and translate that into how the team sells and positions Retool THE SKILLSET YOU'LL BRING: - 10+ years in technical GTM roles with 5+ years leading Sales Engineering or similar teams, preferably in SaaS or developer-focused products. - Proven experience managing managers and scaling global technical teams. - Comfortable selling to enterprise accounts, including Fortune 500 companies. - Strong background with developer tools or technical audiences. - Experience leveraging modern sales and productivity tools, including AI workflows. - Track record of exceeding targets and driving team performance. - Excellent communication, strategic thinking, and ability to be hands-on when needed.

WHY WE’RE LOOKING FOR YOU Retool has had immense growth in the last few years including landing a third of the Fortune 100. As we mature our GTM motion, we're looking to bring on our first VP, GTM Programs to play a pivotal role in building and shaping our value selling motion. You will work closely with cross-functional teams, including sales, product, and customer success to deliver strategic insights and develop business cases that demonstrate the value of Retool to customers. Your expertise will help define the tools, processes and methodologies that guide our value-based selling approach. You will actively contribute to its growth, working alongside leadership to scale processes and provide meaningful financial and strategic analyses that support sales engagements. WHO YOU'LL WORK WITH This role will report to our Head of Global Field Engineering and closely partner with the Head of Sales and executive staff. You'll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we'd love to hear from you! WHAT YOU'LL DO: - Own & Scale the Value Engineering Function: Define and execute the strategic vision for Value Engineering at Retool—establishing the operating model, team structure, scaled methodologies, and programmatic assets that enable value-based selling across the entire customer lifecycle, not just top-of-funnel - Build an AI-Driven, Telemetry-Based Value System: Architect and deliver an AI-based, telemetry-driven platform that continuously monitors product adoption and business outcomes, communicates realized value to Economic Buyers, and proactively engages them around expansion opportunities to drive deeper ROI from their Retool investment - Deliver an Interactive Customer Momentum Scoring System: Design and ship an interactive, data-driven system that calculates a customer momentum score—creating urgency for increased usage, surfacing opportunities for higher ROI, and recommending specific actions customers can take to accelerate value realization - Create Scaled Value Assets & Programmatic Motions: Replace bespoke, one-off engagements with repeatable, self-service value tools—ROI calculators, industry benchmark libraries, automated business case generators, and digital value realization dashboards—that enable the field to operate at 10x the coverage without linear headcount growth - Drive Executive-Level Value Narratives: Own the C-suite and board-level value story for Retool's largest accounts, translating platform telemetry and business outcomes into compelling economic narratives that accelerate executive decision-making and multi-year commitments - Shape GTM Strategy Through Value Intelligence: Serve as a strategic partner to Sales, Product, and Marketing leadership—using value data and win/loss insights to influence pricing, packaging, competitive positioning, and product roadmap prioritization - Build & Lead the Value Engineering Team: Recruit, develop, and lead a world-class VE team, establishing career paths, competency frameworks, and a culture of analytical rigor and customer obsession - Define & Own Value Metrics: Establish the KPI framework for Value Engineering's impact on the business—tracking influence on net revenue retention, deal velocity, average deal size, and expansion attach rates—with regular reporting to the executive team THE SKILLSET YOU'LL BRING: - Bachelor's or advanced degree in business, engineering, data science, or a related quantitative field; MBA or advanced technical degree strongly preferred - 12+ years of progressive experience in value engineering, management consulting, or strategic GTM roles, with at least 8 years in a senior leadership capacity (Director+ level) - Proven track record of building and scaling a Value Engineering or similar strategic function from the ground up—including hiring teams, defining processes, and delivering measurable business impact - Deep expertise designing and deploying data-driven, AI/ML-enabled systems for customer engagement, value realization, or predictive analytics (e.g., health scores, momentum scores, telemetry-based engagement platforms) - Extensive experience constructing and defending ROI models and business cases with Fortune 500 C-suite executives and economic buyers - Strong command of product-led growth and usage-based commercial models, with the ability to translate product telemetry into economic narratives - Demonstrated ability to build scaled, programmatic assets (self-service tools, automated frameworks, digital-first engagement models) that reduce reliance on high-touch, bespoke engagements - Executive presence and communication skills to influence cross-functional leadership, present to boards, and represent the company externally - Strategic thinker with a builder's mentality—equally comfortable setting vision and rolling up sleeves to ship v1 - Thrives in a fast-paced, high-growth environment with ambiguity, and brings a strong bias toward action and measurable outcomes

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our sales engineering team is critical to Retool. Sales Engineers drive revenue by closely partnering with potential customers and ensuring their success with Retool. - Much of the Retool sales process is technical, helping potential customers understand how to build apps and workflows with Retool, deploy on their infrastructure, and connect to critical resources. - Building successful relationships with our customers is a key component of this role and you’ll leverage your technical background to dive in. - Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers and expand our footprint in existing accounts. Qualifications - Experienced presales professional with 3+ years supporting customers and prospects in the Fortune 100. - 5+ years of progressive experience in technical presales roles. - An enthusiastic, strong, technical generalist. - Strong knowledge of SQL, JavaScript, APIs, etc. - Experience with web development and containerized software is a plus. - Strong sales acumen and proven experience partnering with AEs to drive end-to-end sales (e.g., qualification, influencing pricing strategy, etc.). - Bonus points for AI experience, using sales frameworks like Command of the Message or MEDDPICC in addition to direct experience with enterprise expansion. - Ability to think on your feet and solve problems during calls with technical customers. Requirements - Solution with Retool’s largest, most complex customers, understand their problems, and assess whether or not Retool is a good fit. - Identify relevant technical and business stakeholders, strategic use cases that directly attach to large initiatives, timelines, etc., and manage the technical sales process. - Convince customers and prospects that Retool is the right solution through art-of-the-possible demos, architecture deep-dives, hands-on technical evaluations (e.g. onsites, hackathons), and partnering on business case development. - Serve as the primary, ongoing technical point of contact for our users in the presales process. - Act as the voice of the customer, synthesizing and raising themes, feature requests, and blockers to our engineering and product organizations. - Represent Retool externally via conferences, webinars, etc.