• Collaborates with Technology Incident Managers to prioritize and communicate technical support services • Monitors and investigates the impact of technical incidents; prepares written summaries • Provides timely updates, clear information, and communication of resolution • Engages with lines of business and technical teams to assess impact of incidents • Schedules and facilitates department-wide meetings, manages follow-up items

• Provide detailed installation, re-configuration/integration, removal, and maintenance of Central Office and Data Center equipment with minimum supervision. • Supervise assigned crew members and their performance. • Must have mastered all installation skills per Telco Standard TP76300 and be able to perform all the duties of the Installer Level 4 with a high degree of competence and accuracy as a Working Lead with assigned team members. • Master comprehensive equipment installation skills on a wide variety of installations and systems including AC/DC Power systems, low/high-density fiber systems, and supervisory/alarm systems. • Knowledge and experience with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc. • Comply with system update requirements of all company/customer installation documents. • Perform in-process and final quality audits to ensure all items meet or exceed industry and/or customer standards.

• Be a part of installation teams at customer locations across the country. • Operate vehicles, hand tools, power tools, ladders, lifts, and test equipment. • Must have mastered installation skills per Telco Standard TP76300 and be able to perform all the duties of the Installer Level 3 or 2 with a high degree of competency and accuracy. • Must possess comprehensive equipment installation skills on a wide variety of installations and systems including AC/DC Power systems, low/high-density fiber systems, inside plant iron Infrastructure, and supervisory /alarm systems. • Must maintain cleanliness and organization of all storage, staging and work areas on-site. • Comprehensive level of understanding of all general company policies and practices, safety procedures, paperwork, and administrative requirements. • Ability to read, understand, and apply job/equipment specifications, installation documents, schematics.

• Partner with business leaders, transformation teams, and initiatives teams to understand current state and future goals around companywide, high-impact initiatives, enterprise priorities, organizational changes, and other business-critical efforts. • Develop and execute strategic internal communications plans to address identified needs. • Translate complex business priorities, change initiatives, and leadership direction into clear, relevant, employee-facing narratives and communications that help employees understand what is changing, why it matters, and what it means for them. • Lead narrative tracking and validation across initiatives and enterprise communications to maintain visibility into what has been communicated, how storylines are developing, and where alignment or reinforcement may be needed. • Manage organizational attention by identifying where communications may overlap, compete, or create noise, and develop approaches that create more focused and effective employee communications. • Create content including messaging, communications plans, leader toolkits, FAQs, intranet content, newsletter content, talking points, communications calendars reports, and other materials that support clarity, alignment, adoption, and engagement. • Partner with the Senior Director to support leader communications, including leadership previews, cascade materials, talking points, follow-up communications, employee-facing messaging for high-impact moments, and other leader communications enablement resources. • Support maintenance and evolution of internal crisis communications materials. • Partner with Employee Experience leads to connect communications with employee recognition, culture activation, employee storytelling, engagement moments, and community-building efforts where appropriate. • Leverage AI as a co-creator to evolve traditional approaches to Communications workflows and outputs.